Richer Sounds - Leicester Opiniões 

2518
•
TrustScore: 5 em 5

5,0

163 London Road, LE2 1EG Leicester, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Went into Leicester branch with not much knowledge about what i needed for my turntable set up to leaving with everything I needed including , turntable , amp and speakers. Jason gave me the best opti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very good advice, much patience as there was a glitch on my phone during payment, sorted efficiently. Bought the more expensive model (Pro ject Debut Carbon Evo 2) as figured I could have hunted for t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service & advice from Richer Sounds in Leicester. We've used this shop multiples times and no matter who we've dealt with the quality of the service and the advice (i.e. what to buy & what n... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great customer service by James, rare these days! We felt genuinely listened to, everything was explained really well and we were really happy with our purchase, especially the great quality and pric... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as opiniões

(2518)

24 593 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great Service from Richer Sounds - Leicester

Bought an ex-display model TV from Richer Sounds Leicester, and service was great. Competitive price, helpful staff and seamless collection. Would definitely buy from them again.

19 de junho de 2025
Opinião espontânea
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Sebastian was supper helpful explaining…

Sebastian was supper helpful explaining setting up and my item was delivered next day . On a Saturday, wow. The price match was brilliant as I would sooner shop in a shop than on line . Nice to be able to shop local and support them as they support their customers. Nice 👌

8 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Very welcoming in the store

Very welcoming in the store. Very good customer service. Definitely always recommend to family and friends.

1 de maio de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

T V purchase

Staff kept me informed about my purchase and when it would be delivered, really good service throughout the process, 5 stars all the way, would definitely recommend,
Shout out to Paul and Sebastian

30 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Service to be very proud of

Can not recommend highly enough.
Fantastic customer service.
These people really care about you when you do business with them.
Delivery service was excellent too.
Why would anyone go anywhere else.

25 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Well informed guidance

Well informed guidance - I am really pleased with the products I ended up buying

24 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 4 em 5 estrelas

Great staff (they listen)

Great staff (they listen). Would have been better if the TV I was interested in (TCL) was on display in store. Delivery quick and efficient.

27 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your feedback, and for the kind words about the colleagues at the Leicester branch. I also appreciate the constructive comments on the TCL and will of course review the displays with the store to make sure we have as best coverage of products as we can.

I hope all is well with the new purchase, and if you do need any assistance please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Wanted Headphones for an Amplifier…

Wanted Headphones for an Amplifier bought from the branch at Solihull. This is where the expert at London Road took over. Precise information given regarding price and a demonstration of Classical music confirmed my requirement. Thank you.

21 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Price match was brilliant

Price match was brilliant, Richard from Leicester was very helpful and had great knowledge of the products.
Delivery came three days earlier than expected, I was also kept informed from the delivery guys.

20 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Any trip to Richer Sounds is a pleasure…

Any trip to Richer Sounds is a pleasure to be honest, with knowledgeable and courteous staff who want you to leave happy. If, like me, you're someone who doesn't keep up with the latest innovations and only replaces something like a TV every 10 years or so then it is easy to be quickly confused by all of the latest jargon or developments. This, I think, is where the staff excel as they don't try to confuse you further and try to sell you what you don't need just to make a sale. They listen to what you want and then guide you through the options open to you, and will say if you don't need something that you may have thought that you did. Whilst I only replace TV's and hi-fi's every 10 years or so I've dealt with them for over 25 years and wouldn't go elsewhere, all due to the service.

10 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, the staff are so knowledgeable and have great advice about a TV we wanted to also double up as a second PC Screen.
We always go here for our TV and music equipment, despite now living 2 hours away! It's a first class service every time!

17 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Leicester Superb

Leicester Superb! Excellent customer care, excellent product knowledge, superb experience. Just a shame the parking outside is so dreadful. Such a superb shop and experience. Thoroughly recommend you go see them. Thank you

18 de fevereiro de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Team were superb

Team were superb - product knowledge and customer service was fantastic. Wouldn't go anywhere else

17 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

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