RingCentral UKOpiniões 

Auto-renewed us for 5 yrs with ZERO contact, won't reduce licenses even by a reasonable level (within the original contract terms). Stuck paying for lines we are not using. Customer support don't engage, account manager responded once but now ignores. Everyone just continually ignores. Not even a good technical service. Definitely one to AVOID.

Terrible. Rubbish. Given they are a communications company, one of the many things they are awful at is communicating. Comfortably the worst onboarding experience I've ever had. There's the odd person who cares and tries to help, however there's plenty who don't. The platform itself is pretty good, unfortunately their attitude to customers stinks. Impossible to do anything and if you ask them for anything you're ignored.

Avoid at all costs.

EDIT - I've sent various emails to the address below, HAVEN'T HAD A REPLY!!!!!

Nour was super helpful during the tech support set up, walked me through how to get set up from start to finish by sharing my screen with her on a meeting. Thanks Nour

I have been a customer since 2020 after escaping the fixed BT landlines, contracts and the unjustified charges. RingCentral was a game-changer and allowed us to move around while staying connected. The service is reliable, the options and capabilities are limitless and their support team are very helpful.

Very poor service. They deliberately make it very hard to cancel. Very poor customer support. There is absolutely nothing positive I can say about this company. Avoid at all costs!

Be careful with Ringcentral. The quality of the telephone service is very poor. We ran into difficulty on many calls with callers regularly complaining. However, they make it very difficult to move and cancel the service. Porting the number was a nightmare I never want to repeat and cancelling the service required me to hold on 4 calls over 4 hours for 3.5 hours approximately, but when I opted to speak to someone about a new service rather than cancellation, I got to speak to someone with 2 minutes. There are much better options in the market.

Summary of Complaint

This is the email we sent to Ring Central when asked to sum up what the problem is.

1. Failed Migration & Downtime:
Promised migration on 15 May. I was advised this had completed, yet calls were still routed to the old provider causing business disruption. It was only after pleading with them (after 2.5 hours) that it wasn’t working (and finally getting them to call my office, they realised there was an issue, and it hadn’t been migrated. No one had tested it properly.

You also charged us pre-migration for the lines.

2. Lack of Accountability:
Multiple assurances of credits and apologies from the technical team – yet no account manager contact made.

3. New Order Debacle:
In July, we ordered two non-geographic numbers and a new handset (christ knows why we thought this was a good idea), yet received no documented numbers and a phone setup for the existing number.

Neither onboarding nor technical teams can assign or even identify the ordered numbers – invoices have made it though.

Account manager is on holiday – but is about as much use as Stevie Wonder’s glasses anyway.

4. Escalation Dead-end:
Promised escalation to a manager the following day – this has stalled because the manager is now “off sick,” and would like us to put it all in writing.

This level of service—migration errors, missing deliverables, zero accountability, and no resolution path—is pretty much the standard as far as we can tell.

Absolutely horrific experience with RingCentral UK. From the start, their business verification process was outdated and invasive. They actually asked me to **send a copy of my credit card — the one I use to pay for their service — via email or FAX. In 2025. Let that sink in.

When I raised concerns with customer support, I was met with scripted responses and zero accountability. No escalation path, no ownership of the issue, and certainly no regard for basic data protection or customer care. It felt like I was dealing with a scam — not a supposedly modern communications provider.

The worst company I’ve ever dealt with in this space. If you value security, professionalism, or your sanity, stay far away from RingCentral.

With Skype out of the picture, I decided to contact a number of companies to fill in for Skype. This was one of them. 1st of all, their chat support is bad & disjointed.

Their chat support do not pass on the chat details to your "account manager" they call your account manager your manager despite you not signing up or being part of their plan which is also weird.

They take ages to get back to your questions.

Another company that outsources to the Philippines & requests your most personal documents. They asked me for my passport, council tax, they asked me for a rental contract to prove my address, passport, company formation documents.

In the UK you can operate under self employed but one thing they never do is tell you where your data is stored and what will be done with the data. I asked this and never received a reply.

I sent through my drivers license, the 1st one sent to them was incorrect, so I sent them an updated one, including a credit card statement with my address, including my passport but it wasnt enough.

I eventually gave up. I recently applied for a visa to travel and the visa company that arranged the visa required the same amount of documentation.

Some serious dodgy stuff is being done in these countries, they are outside of data protection laws and who knows, perhaps you will find in the future that someone is traveling on your passport with all this information.

I mean they require so much information, I am surprised they didnt ask me for a DNA test - I mean they might as well have asked me, we are nearly at this point.

If a company provided decent service, pretty efficient support it wouldnt be bad but their service is bad, their agents have attitude.

Another company that takes 3 days to reply to you.

If you are trying to find a company that provides what skype did i.e forwarding calls, buying numbers, the best bet I have found is to hire someone to setup Microsoft teams phone - in the long run, I think there is a reason Microsoft has been around and reached its level.

A bit more complicated than skype but not having to deal with these people and being treated like a criminal from the get go is a lot worse than figuring out Microsoft office 365 and Microsoft team licenses.

I got them hoping to make International calls. They themselves have blocked me from calling international calls. And refuse to give me a reason. Hence i have to whitelist all the calls i make to different countries although i am willing to pay for the extra charge.

Update - I replied to your email now

I’ve been very underwhelmed by the service from RingCentral (RC), which ultimately led to my decision to switch our company over to Aircall (AC). As part of the transfer, AC requested some information that I needed to obtain from RC to port our numbers across.

I raised a support request with RC on 11th May. On 13th May, I received the following response:

"Upon checking, unfortunately, your name or email address doesn't show on the account as an authorized user. Hence, we are unable to disclose the information."

In response, on the same day (13th May), I provided the following:

"Please find attached a copy of my latest invoice and a screenshot of the admin portal – both of which clearly state my name and email address. I have also attached a screenshot in the admin portal of the list of users in our organisation, where you’ll see I am a super admin.

Just for reference, this is why I’m leaving and moving to Aircall – as with your typical support performance, you’ve taken two days to respond with the incorrect information."

As of 20th May, I have yet to receive any further reply. It’s difficult not to view this delay as a deliberate attempt to slow down our departure, or at best, it highlights serious shortcomings in RC’s support structure. Either way, this experience reinforces my recommendation to look elsewhere for a provider with more responsive and effective support.

They make it impossible to cancel the subscription.

We are now considering an alternative to our existing provider an called Ringcentral today. We were on hold for 8 minutes, we tried again, this time we waiting 11 minutes. We tried calling them on all the numbers on their website but still no one picked up. We then tried their chat whobseemed to think we were based in US and couldn't provide us with an alternative number. You can't email them unless you have their app. Guess if we are using them....NO!! Absolutely useless

We've used RingCentral as our telecoms solution for about 10 years. As a small business, with initial expansion plans it was truly scalable and the same applied when we changed our structure some years later. The service has been good, support is also good but sometimes there's reliance on self serving, which on simple settings works, but given some of the complex functionality, personal interaction for support is needed, and often well provided.

The Admin portal is extremely complex, to the point where you need a Certified User to help you configure your account. The Customer Service team strives to provide assistance, but language barriers must be overcome. I literally entered 50 numbers into the system to reach customer service, and they ended up asking me the same verification questions. A very frustrating system for a startup company that lacks the time to deal with these issues. The vernacular used by the customer service team is unfamiliar to us who are not phone system experts.

I wasn't the happiest, after waiting on hold for 30 minutes, only to find I was with the wrong department.

However, when I finally did get through to the right team, Martin Hristov was the most helpful person you could ask for!

Sorted out my billing issue and answered my questions.

Promised to call me back within 15 minutes and he did, offering me his direct line and email address for future.

RingCentral may not be perfect here in the UK (lack of SMS and slow with the release of AI tools etc.), but having people like Martin there when you have an issue helps a lot.

Thanks Martin!

Our Account Manager, Sam, is a pleasure to work with. Nothing is ever too much trouble and my queries are acknowledged so quickly, even when the queries are passed over to another department, Sam ensures I get a response. We are a small business, but the service we receive from Sam always makes us feel like we are valued clients of RingCentral. Keep up the good work, thank you!

Martin H is on the customer service team. We needed support recently, and he was polite, listened, and helped us out. Excellent customer service. Thank you RingCentral

We wanted to change our Annual Subscription to Monthly...

We attempted to follow the normal process of support and follow through the steps to engage with the relevant department - this was to no avail, until I contacted service desk again and was directed to Martin Hristov in Customer Success.

Martin was able to resolve or billing enquiry in a swift and precise manner - fully resuming our subscription!

Martin was also happy enough to go above and beyond in assisting us applying new users & numbers to our Account. His friendly and warm manner really made the complete process a breeze.

We had completed all of our support needs fulfilled in a very small amount of time - Martin was highly knowledgeable and navigated us through user set up / number allocation / call ques and hours seamlessly.

Martin has saved the day and we commend his efforts highly.

If and when possible - or if ever needed - we will always try and continue the working relationship & rapport via Martin.

Many thanks Martin!