RingCentral UK Opiniões 

673
TrustScore: 3.5 em 5

3,3

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Classificada 1 em 5 estrelas

AVOID AT ALL COSTS. For four months ive been payhing invoices for a telephone that diesnt make calls. I have over 100 emails and around 20 hours on the telephone to support and each time they pr... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

You've suspended our Account Its SCHENGEX TOUR & TRAVELS LTD Resolve our issue our your rating is going to be 1 Star Our team of 100 would rate you 1 STAR You are terrible guys We ar... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'd like to update my review now to 5 stars. My contact Liam at Ring Central has now been in touch and taken the time to go through some things with me - this is all I had wanted from the start and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

RingCentral Really Good We have been using RingCentral for a couple years, its reliable, easy to navigate, very user friendly. Came into it's own during the pandemic. Cost effective. Interrogatio... Ver mais

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Informações sobre a empresa

  1. Serviço de hospedagem web

Escrito pela empresa

All inclusive: voice, conferencing, HD video meetings, collaboration, contact centre & more! RingCentral is the largest and fastest growing pure-play cloud business communications provider in the world. We offer our customers a true enterprise grade solution, regardless of their size. With over 350,000 customers on our platform, we service customers of all sizes and industries globally.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

673 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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3,3

Todas as opiniões

(673)

28 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Sania at RingCentral

Sania was a delight to speak with, she was helpful and intuitive in connecting the dots to create effective solutions between what our company needed and what was available across RingCentral - we look forward to working with her further.

5 de dezembro de 2023
Opinião espontânea
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Resposta da RingCentral UK

Sam, Great to hear! Thanks so much for taking the time to share this feedback about Sania! We'll be sure to share this with her leadership!

Classificada 5 em 5 estrelas

I recently had the pleasure of…

I recently had the pleasure of receiving customer support assistance from Liam over the phone, and I am compelled to share what an outstanding experience it was. Liam's dedication to providing excellent service truly stood out during our interaction.

From the moment Liam answered the call, it was evident that he possesses a deep understanding of the company's products and services. His knowledge was invaluable in helping me navigate through my concerns and questions. What impressed me the most was Liam's patience and willingness to take the time to explain things thoroughly, ensuring that I felt completely supported.

Liam's friendly and approachable demeanor made the entire customer support experience pleasant. He actively listened to my issues, demonstrating a genuine interest in resolving them promptly. It's rare to find a customer support representative who goes the extra mile, but Liam certainly did. He addressed my concerns with efficiency and ensured that I left the conversation feeling satisfied.

Moreover, Liam's problem-solving skills were exceptional. He tackled each issue with a positive attitude, demonstrating not only technical expertise but also a commitment to ensuring that I, as the customer, felt heard and valued.

In conclusion, Liam's exemplary customer support left a lasting impression on me. If you're looking for a dedicated professional who not only understands the products but also provides unparalleled support with a smile, Liam is your go-to person. My experience with him was nothing short of fantastic, and I highly recommend Liam for anyone in need of stellar customer support. Five stars well-deserved!

5 de dezembro de 2023
Opinião espontânea
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Resposta da RingCentral UK

Ann, We're very pleased to hear about your experience with Liam. We're excited to share this feedback with his leadership so they are aware of the value he's brought to your RingCentral experience! Please do keep in touch moving forward and let us know if we can support you in any way!

Classificada 5 em 5 estrelas

Value of money

Wonderful company to have business with. Cheap rates with excellent customer service.

4 de dezembro de 2023
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Resposta da RingCentral UK

Karolina, Thanks for taking the time to share your experience! We love knowing we're your business and helping you keep costs down! Stay in touch!

Classificada 5 em 5 estrelas

Easy to use and practical platform with…

Easy to use and practical platform with friendly customer service.

30 de novembro de 2023
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Resposta da RingCentral UK

We're thrilled to hear you find it easy to use, Demi! We're always working to make the experience easy for our customers! Keep in touch and let us know how we are doing. Thank you!

Classificada 5 em 5 estrelas

Excellent company

I have been with this company for the past 14 years. Not once has anything gone wrong.

They communicate effectively when there's going to be any changes or updates.

There's always someone to talk to whenever l needed support.

29 de novembro de 2023
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Resposta da RingCentral UK

Wow! 14 years! We're so pleased to continue to support your business and are grateful for your loyalty!
And we're glad we're able to help when you need it! We thank you for taking the time to share.

Classificada 5 em 5 estrelas

I really like it

I really like it. ringcentral is a good partner.

29 de novembro de 2023
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Resposta da RingCentral UK

Thanks for sharing this, Dr. Takci! Glad to be your partner! Thanks for taking the time to share your experience! Please reach out if we can assist!

Classificada 5 em 5 estrelas

More than happy with the service

More than happy with the service, lots of opportunity to customise features - and for when things get too technical, the support team have been quick to set things up for me.

29 de novembro de 2023
Opinião espontânea
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Resposta da RingCentral UK

Stuart, Thanks for posting your experience.
We're thrilled to hear from you and glad to know that you're getting what you need.
Please keep us up-to-date on how things are moving along! It's lovely to hear from you.

Classificada 5 em 5 estrelas

Great service for a digital phoneline

A great service for those needing a phone line, but not a physical one. We've dealt with Ring Central for the last 3/4 years and it's been perfect.

29 de novembro de 2023
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Resposta da RingCentral UK

Jonathan, Awesome to hear you're a long-time customer!
Thanks for taking the time to share your experience.
We strive for perfect! Take good care!

Classificada 5 em 5 estrelas

Amazing company to work with really…

Amazing company to work with really good account managers!

29 de novembro de 2023
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Resposta da RingCentral UK

We've got the best Account Managers! Great to hear about your experience, Adam - Thank you! Stay in touch!

Classificada 5 em 5 estrelas

A great VoIP service

It's a great VoIP service that is competitively priced for us as a small business. 100% reliable software with efficient customer service back-up when required. As we serve clients in several countries, it is great to have access to and be able to switch between international caller ID's.

28 de novembro de 2023
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Resposta da RingCentral UK

Menno, Great to hear that the versatility is such a benefit to your small business.
Keep us updated on how things are going and thanks for taking the time to share this feedback.

Classificada 5 em 5 estrelas

Good software with many functions

The software is quite in depth, so we nearly always request customer support when making changes to the setup and functions. We have found them to be very helpful and quick in response

24 de novembro de 2023
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Resposta da RingCentral UK

Felix, We love hearing that support helps keep you moving forward.
We're always here to help!
Thanks for sharing your experience.

Classificada 1 em 5 estrelas

Cancellation process was painful...

I previously gave Ring Central a four star review, as I had used their service for many years and had no major issues. It worked but it had so many features I had no need for.

I decided to move as my requirements are very basic and I had found a much cheaper alternative that fitted my needs.

They force you to call them to cancel your account - basically so that their retention team can persuade you to stay.

I started the process last Friday and it's taken until now to get my account cancelled. Calls were dropped, calls were initially never returned, the support case I got opened by dialling to speak with their sales team, as that was the only way I could get to speak to a human was closed, as it was the wrong department!

As I got increasingly frustrated, I did finally get a response, the actual closing process took less than 5 minutes.

Moral of the story, if you are going to force a process which is involves human interaction rather than automated, make sure you have enough humans!

24 de novembro de 2023
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Resposta da RingCentral UK

Sorry to hear about this, Robin - we are always working to improve our processes around cancellation and will share your feedback with our internal teams.
Best of luck to you!

Classificada 5 em 5 estrelas

It just works

I have been using Ring Central for many years as it just works. I have always had a stable connection with clear call quality and the convenience of being able to receive office calls wherever I am in the world.

24 de novembro de 2023
Opinião espontânea
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Resposta da RingCentral UK

We love to hear reviews like this! Thanks so much for sharing how you use RingCentral! We're thrilled to know it's keeping you connected.

Classificada 5 em 5 estrelas

Ring Central delivered a complicated system that works

Ring Central helped me set up a rather complicated, non-standard call forwarding system six months ago and it has been working perfectly since. Initial set up took longer because of the unique call forwarding we needed, but the technician was super helpful and we've had no problems at all. The weekly reports are helpful to ensure we don't miss any incoming leads, the admin portal is user friendly and the price is good. Definitely recommend Ring Central.

23 de novembro de 2023
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Resposta da RingCentral UK

Jade, It's a pleasure to learn more about your specific use case and how RingCentral's set up has helped your teams.
We're grateful to you for sharing this feedback and hope you'll keep in touch and let us know how we're doing.

Classificada 5 em 5 estrelas

The staff are very helpful

I spoke with Sania on the phone and helped us set everything up. She was very quick to get in contact with and kept us updated on everything that was going on.

22 de novembro de 2023
Opinião espontânea
logótipo da RingCentral UK

Resposta da RingCentral UK

Charlie, We know the value of consistent communication as you get your system set up. Lovely to hear that Sania supported you every step of the way.
Please reach out if we can lend a hand of support moving forward. Thanks for taking the time to share this review with us.

Classificada 5 em 5 estrelas

Simple and easy to use

Simple and easy to use, really helpful to be able to download to a mobile phone and go offline when not at work. No issues using it, helpful team in the office when I have had a query.

15 de novembro de 2023
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logótipo da RingCentral UK

Resposta da RingCentral UK

Becky, Thanks for your review - Glad to hear you're taking advantage of the flexibility that the phone app provides! Keep us in the loop about how things are going!

Classificada 4 em 5 estrelas

I only use the basic functionality but…

I only use the basic functionality but that is all I personally need everybody else uses it differently so from that point of view it works absolutely fine

23 de novembro de 2023
Opinião espontânea
logótipo da RingCentral UK

Resposta da RingCentral UK

Sotira, It's great to hear that the product can suit the needs of everyone on the team. Thanks for sharing your experience and stay in touch to let us know how you're doing.

Classificada 5 em 5 estrelas

RingCentral has definitely upped their…

RingCentral has definitely upped their game with regards to customer service. I have to say it was one of the reasons I chose to leave them and that was prior to the new implementations but since then I have had excellent support by both the tech team and recently by my account handler Cameron who went above and beyond to ensure a smooth handover.
I cannot undo my decision to leave but I must say existing or new clients will for sure get an much improved service and that should be appreciated.

21 de novembro de 2023
Opinião espontânea
logótipo da RingCentral UK

Resposta da RingCentral UK

Beryl, We're always working to improve and although we're sorry to lose you, we hope we'll be a part of your considerations in the future.
Best of luck to you!

Classificada 5 em 5 estrelas

Solid experience for the past five…

Solid experience for the past five years – support is always proactive on the rare occasions that we need a hand with something.

22 de novembro de 2023
Opinião espontânea
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Resposta da RingCentral UK

Sean, Five years! So great to have you with us. We're grateful to those customers who have stuck with us and watched us evolve.
Stay in touch, we're always here to help!

Classificada 5 em 5 estrelas

Great system, easy to use and reliable

I am a one man band in an area of poor signal, and needing call and video systems, had tried several systems before trying Ringcentral. The 'free' systems were not worth the time or bother, Ringcentral eclipsed them all. So easy, and has never let me down. I can scale up my business and not need to worry about getting a different phone and video system as this does it all

22 de novembro de 2023
Opinião espontânea
logótipo da RingCentral UK

Resposta da RingCentral UK

We want to grow with you, Tony! So glad to hear that we're a part of your business. Stay in touch - it's such a pleasure to cheer on your successes!
Thank you!

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