Roland Opiniões 

I booked an appointment at the Denmark Street store to look at the RD-88, and Ben was so helpful and knowledgeable. He was able to answer all my questions and gave me great guidance on accessories such as stands and stools, and was overall so lovely and friendly. Also thanks to George who helped me out with getting my new piano into its case and creating carry-handles to make getting the stand home a bit easier. Overall a really great exeprience!! It was so refreshing to be in a space where there was no hard sell, just enthusiasm and deep product knowledge.

Bonjour , faite trés attention service aprés vente !! Le 16/08/2025 j'achète chez Sono vente un amplis guitare JC 40 !je précise que j'habite dans les Hautes Alpes à 850 Km de Paris ou se trouve sono vente le 1 septembre , il tombe en panne d'un composant éléctronique plus de voyant , Plus de son , je l'ouvre proprement, 8 vis à enlever pour vérifier le fusible qui se trouve dans le tiroir compartiment éléctronique( impossible d'y acceder autremant ) Fusible ok , donc j'ouvre un ticket d'incident chez sono vente ! Et comme je suis à la retraite avec une petite retraite ! vue que je doit payer le transport j'usqu'a Paris pour faire appliquer ma garantie, je dit au service aprés vente dans un soucie d'économie , je ne vais vous envoyer que le tiroire éléctronique car l'amplis entier pése 15,800 KG et le tiroire seul 5 Kg ! Et il n'était d'aucune Utilitée le Caisson et les deux hauts parleurs 10 KG pour diagnostiquer la Panne Chez Rolland !!!! Le téléconseiller par mail me dit ok faite comme cela et il me dit , qu'il le stipule dans ma demande et c'est tout , puis sono vente comme , je suis un bon Clients aprés insistance m'envoie un bon de retour ! Mon Colis étant prêt depuis la veille J'envoie mon Colis puis je rentre en contacte avec Rollande sur leur site !!!! 1) le lendemain , je reçois un mail !!!! Garantie supprimée car j'ai ouvert l'amplis pour vérifier le fusible et donc pour vérifier le fusible , il aurait fallu que je l'envoie chez Sono vente ! et de 2) comme je n'ai envoyé que le tiroire Pour m'éviter de payer inutillement la garantie réparation ne marchera plus !!!!! Mais ce monde marche complétement a l'enver du bon sens !!! Tout est fait pour enfler les gens !!!! Et le pire le service aprés vente de chez Sono vente avec tous nos échange de mail et téléphone ne me met même pas en garde !!!!!! Trés trés énervé aprés le service aprés vente Roland/ Boss !!! Je posséde plusieurs pédales d'éffets, casque Boss , Amplis Musicalement

Melden sich eine Woche nach der Nachfrage.
Versprechen kommen sie nicht nach.
Fragen idiotische Sachen ab, die in der E-Mail bereits stehen.
Die Rückrufoption auf der Webseite ist nutzlos. Kommt kein Anruf zurück.

Absolutely useless service, poor communication, and a complete lack of professionalism.

I can easily list ten different reasons why I decided to cancel my contract with this company, but the latest incident summarizes the experience perfectly. Despite paying my invoice on 19.01.2026, well before the payment deadline, I later received an inkasso (debt collection) notice. Even after providing proof of payment, I struggled to receive a timely response or explanation.

Customers pay for a service that is supposed to provide support, reliability, and peace of mind. The money we pay does not grow on trees—it is earned through hard work, dedication, and often considerable sacrifice. The least a company can do is manage customer accounts correctly and respond when mistakes occur.

Instead, I was left dealing with unnecessary stress and concerns about potential consequences for my creditworthiness because of an issue that should never have happened in the first place.

Based on my experience, I cannot recommend this company.

The Juno plugin keeps on crashing. Some sort of bug doesn't let me use it without deleting and re-downloading the could manager to a point where if I wanna work with it, I either need to do this two, three times a week, or use a different plugin. If I pay 250€ for a plugin, it's not to use the ones I had before.
Extremely annoying issue that hasn't been fixed in over a year. Anyone going through the same?

Purchased some plugins from Plugin Botique. Was then directed to roland site where i had to download roland cloud where i still couldn't download. Absolute waste of time i wouldn't even bother

needed to update my v-drums. Booked a slot at the Denmark Street shop. they were super helpful especially Adam who had the model i was interested in all set up ready. Spent loads of time with me. we exchanged e-mail addresses and after it was delivered he very patiently helped me set up something a little more involved with the settings. brilliant customer service, frankly.
Nick Tippett, Seaford, East Sussex.

"Flagship" Fantom EX kaputt nach nur 3 Monaten, Reperaturen sind nur dort möglich wo man kauft, in ganz Deutschland soll ein Privatkunde scheinbar keine Chance haben Hilfe zu erhalten, Händler berichten mir, dass sie gern helfen würden aber Roland sie nicht beachten würde. Jetzt liegt das 3500 Euro teure Gerät schon einen Monat beim Händler, keine Info, kein Zwischenstand, niemand erreichbar. DAS war mir eine Lehre.

I had a Roland digital piano which was working fantastic how it developed a fault, I got Intouch with Roland customer care and they were fantastic, as I’d already thrown the box away but they allowed me time to get one which a friend helped me with, they arranged for it to be collected on a day that suited me albeit TNT failed to show however it was rearranged and it was collected, taken to the Roland workshop and fixed and returned to me in the packaging I sent it in. I even sent it in my carry bag and it came back in it, wrapped in the material I sent it in which was just fantastic as I did go over the top to protect it. When it was returned I tried it and it was repaired and it’s back to working perfectly. Veronica was just brilliant organising everything and Ian who repaired it did a fantastic job, it plays beautifully, I’m so pleased with it, it took in total about 3-4 weeks which I thought not too bad as I’m not the only customer and would prefer it fixed properly first time which it was rather than rushing. I can’t recommend the customer care team more, they are just so good, I had updates along the way too, overall fantastic customer service

I have been using the Roland Quad-Capture for years. The hardware is physically in perfect condition and perfectly functional on my 20-year-old laptop. However, it is completely unacceptable and bad for sustainability that you stopped software/driver updates for Apple Silicon M-series chips and modern macOS. You are forcing loyal users to dump perfectly working hardware into electronic waste. Because of this poor software support policy, I am moving away from Roland ecosystem and replacing my interface with a Focusrite Scarlett."

had a very disappointing experience with this seller. I purchased a piano, returned it, and received a refund of less than half the amount I originally paid, which was unexpected and not clearly explained.

To resolve the situation, I offered to pay the difference so the seller could send the same piano back to me. Instead, I was told I would need to purchase the item again at full price.

This process feels unfair and poorly handled. I would have appreciated clearer communication and a more reasonable solution. I recommend that future buyers carefully review the seller’s return and refund policies before making a purchase.

日本語:

この出品者との取引はとても残念なものでした。ピアノを購入後に返品しましたが、返金額は当初支払った金額の半分にも満たず、事前に十分な説明もありませんでした。

問題解決のために差額を支払って同じピアノを再度送ってもらう提案をしましたが、代わりに「もう一度新たに購入する必要がある」と言われました。

この対応は不公平で、対応の仕方にも問題があると感じます。もっと明確な説明と合理的な解決策を期待していました。今後購入を検討する方は、返品や返金ポリシーを十分に確認することをおすすめします。

Sent from my iPhone

Shotty Customer Service. They are quick to respond to your questions via email, but they never address your actual concerns. They don't ever acknowledge their advertised offers. They advertise 90-day free online piano lessons through a third party: "All lessons are available on PC, Mac, iPhone, and iPad at the touch of a button." Then when you try to accept, they say they only exclusively over Apple IOS or Android. PC is not an option, and they refuse to acknowledge their misleading advertising and seem to get more and more angry with you when you request support based on their own advertising. Clearly Bait and Switch advertising on their part.

1. Their repair service is diabolical with ridiculous wait times.

2. Purchased a simple rubber ring for a tom on V507 kit through Scan computers.. 3 months later and its still not here.

I personally would never buy another Roland kit again after this.

I bought several Roland AIRA plug-ins sold as “Lifetime” licenses/keys, expecting to be able to use them indefinitely on my system. The reality is very different: support confirmed in writing that these instruments require online re-authorization every 30 days, and it must be done through Roland Cloud Manager, with no standalone/offline authorization alternative.

This isn’t about “not liking updates.” It’s about reliability and workflow. I sit down to produce, open a project, and suddenly I can’t continue because I first have to log in, re-authorize, or update Cloud Manager. Roland inserts itself between the producer and the session. In a professional environment, a project should open and work — period.

This also makes “Lifetime” feel like conditional access: if you’re traveling without reliable Wi-Fi, or if Cloud Manager eventually drops support for your macOS version, you effectively lose access to the plug-ins even though they were “purchased.” I deliberately keep my production system “frozen” (I don’t keep upgrading my OS, to avoid breaking compatibility), so this model is especially problematic long-term.

And here’s the bigger point: imagine if every vendor did this. A producer with 100+ plug-ins wouldn’t be able to create — you’d spend your studio time authorizing software and maintaining managers. With Native Instruments, Arturia, and Universal Audio, my installed plug-ins keep working. With Roland, the manager + recurring online authorization becomes a single point of failure that can break sessions.

The plug-ins sound good, but this licensing/manager dependency is not a professional approach for users who need long-term stability. I won’t be buying Roland software again under these conditions.

I just purchased the Boss DR-01S drum machine. What I wanted form this device was quality shaker sounds. Nothing else. Unfortunately, what they offer is the semblance of a shaker sound. Unless you layer it with other effects, the shaker sounds are very weak and not realistic.

A lot of issues with no help
Want to talk to customer service forget about it

Over de piano voorals nog geen klachten. Maar..de levering! Amper engels sprekende komen nog net niet je €4000 kostende piano naar binnen gooien. Ze hebben geen verstand dus als 1 toets het doet zal t wel goed zijn. Snel tekenen en weg zijn ze..vind dat echt een domper

Plug in software: Complimenti per la qualità dei suoni e la scelta dei preset. Si percepisce l'altissima ricerca e cura delle sonorità.

Ho comprato il sistema Wireless Boss WL-60 per essere sicuro di avere un oggetto "buono" e sopra la media, escludendo modelli più piccoli e cinesate varie, ma ha funzionato solo per circa due anni, dopo di che ha cominciato a "scattare" ogni tanto. Quando ho ripreso a fare live, l'ho riprovato e scatta sempre, è inusabile. Contatto l'assistenza Boss/Roland e mi dice che non esistono pezzi di ricambio e che lo sostituiscono solo se in garanzia, che nel frattempo è scaduta. Contatto la sede di Roland e mi dicono in pratica di attaccarmi... circa 300 euro buttati via, se compravo una cinesata da 50 euro potevo capirlo...e probabilmente mi durava di più.... in più, ho visto che ci sono un sacco di utenti con il mio stesso problema, quindi sembra sia un problema diffuso che Roland sta ignorando.. vergogna!!

Roland fantom 07 does not work as a DAW controller if you have a newer apple Mac with the silicon chip, they haven't got around to updating the drivers although the silicon chip has been on Macs for quite a while now, Roland seem more interested in pushing Roland cloud to squeeze more cash out of musicians.