Roland Opiniões 

I bought a GO88 and it came with sound problems. Very strong distortion sound on one of the keys. I asked them to send me another instead but they said they could only open it and repair it.
If I wanted a repaired piano I would buy it second hand for half the price.
When you buy a product from a brand of this high standard and reputation you would expect excellence both in the product and the client attention service.
Very disappointed with the service.

I have a brand new LX-5 Piano that i told the store within 2 days that there are issues with the sound of the instrument. Now after 2 weeks a repairman wants to come change the speakers?! On a brand new instrument almost 3000usd? Even though it sounds on the recordings i made that the speakers are not the main issue. TThe 1 star is because Roland gives a customer no means to contact them directly in a normal way. I am very mad at the moment and even when it finally gets repaired i won't recommend a Roland to anyone for this reason.

What is there not to like about Roland products? They are top quality and offers regular updates to their products. I myself own: JDXI, Juno DS, and Fantom. All are exceptional workstations where you can produce a entire album without the use of a computer.

Went to the Roland store in Denmark street
Extremely helpful and knowledgably staff with time to help you understand what the products are and how they work.
wholly recommend a visit for all looking for musical equipment
The new level of sound and amplification equipment is amazing

I purchased Roland's top of the line AE-30 Aerophone and out of the box, it has never connected to ANY apple product. Made sure all Roland's drivers and iOS apos were up to date, so clearly it was a defective unit.
I tried to return the unit to yhe retailer where I purchased it, and they told me Roland doesn't allow them to accept returns of the AE-30, and that I can only deal with Roland directly.
I placed a service request to Roland, and they gave me an RA number and told me I had to ship the brand new product back to them for service. To send it back to Roland with insurance was $100.
So let's review, I buy a brand new $1,500, top of the line instrument from them, and straight out of the box, it was defective. So now they tell me that I have to spend an additional $100 to ship the defective product back to them and wait two weeks for them to evaluate the unit.
I will most likely NEVER buy a product from Roland again. I own two digital Pianos, the RD-800 and the RD-2000.
Sorry Roland, YOU ABSOLUTELY SUCK DBIG HAIRY DONKEY DICK!

Arranged an appointment online to visit the Roland store in London in July to browse their electronic drum kits. Arrived 15 mins early and had 45 mins to try them out and find out all about these kits from the friendly and very knowledgeable Adam. They had four kits set up ready for browsers to try. My son tried them all and we decided to buy the TD-17KVX2 V-Drum Kit. He's had it nearly a month now and is delighted with it. Great product, great service and all-round a very positive buying experience.

Why Roland Cube Street EX cannot be transported by plane? I have found this after more than five years trasnporting the amp everywhere by plane!

You have that info on small letters lost in the middle of the manual... Roland why???

Now im having issues with the amp and maybe its because of that limitation. Why would a musician buy a amp that cannot be transported by plane??

Again... Why Roland??? Why???

Cheap ass Roland! You can't add the USB to PC cable with your Go Keys? ya buncha cheap Asses.

My experience with a lot of Roland/Boss stuff over the years has been: (1) Brilliant hardware; (2) Software that's the shonkiest, most poorly-designed and generally unusable RUBBISH I've ever seen. It really is a shame that they can't be bothered to make the software work. And using it mostly as a means of advertising sample packs is completely unforgivable - I'm looking at you Boss RC-500.

Poor customer service Bradlee Hayden put me off buying roland products.

Great kit -- with some limitations -- but terrible customer service.

I brought a VAD507 hybrid drum kit. Mostly great, but the cymbals and HiHat are a disappointment, even though the HiHat is their flagship VH-14D.

It is the VH-14D that had problems, I returned it to the store where I brought it, PMT in Nottingham, and Jonny took it and dealt with the return. So far so good, even though I'm upset to lose my HiHats after a relatively short time.

After 2 weeks I was informed Roland would send a replacement and PMT were just waiting for authorisation. Ditto 6 days later. Ditto 6 days later. I've been told by PMT they'll send their own replacement without waiting for Roland to say so. It still means I've waited a month thanks to Roland's ineptitude.

So huge credit to Jonny at PMT, thank you, but thumbs down to Roland.

I looked at Roland's web site to find contact details, and as others have noted, you just can't contact them directly. I want to talk to them and ask them what is going on, but that's impossible.

When my drum kit is out of warranty I'll have to contact them direct, and I'm not looking forward to that.

Looking at the other bad reviews, it seems Roland just don't give a care (I'd rather leave a profanity here). They don't answer the comments here, they don't change their practices. I'll never buy Roland again

I bought a Roland TD07 e drum kit in January and have had nothing but issues with it. The hardware for the drum module cracked first day out of the box, the cable stopped working for the kick drum so I had to get a replacement cable bundle, and then less than a month after it was replaced I had the exact same issue with the cables. This is an awful company and no one should buy their products

Got a Roland kit from PMT Leeds and the Roland rep Tom was excellent in every way possible, ones again thank you for going out your way to help me, nothing but 10/10

Really recommend this service and the quality of their instruments. Especially the lifetime key feature.

Thanks to Travis on customer support too, he was most helpful

spd kick pedal stopped working. lights are on, and the trigger seems to be working (according to the light). There's no way of getting hold of anyone at Roland. Their website seems geared towards putting off customer/product related issues. Rather disappointed as the spd pedal was not cheap. I rather hoped it would last more than 25 gigs.

If you can actually get a hold of someone, they can be helpful. However, they're customer service is online only and they are terrible at responding to inquiries, even warranty covered repairs. No phone number listed for customer service on website, just directed to online form. Can google and find a number to call, but the voicemail directs you to the online form! So I'm stuck having to wait around while my online service request goes unanswered! No one to call and ask what's the deal? Maybe when my warranty expires, they'll check out my complaint and charge me $400 for a cymbal pad that breaks after a year (both crash pads have broken since purchasing their $9000 dollar flagship drum kit). Kit looks and plays better than anything - but they make fragile cymbals you can't fix and have to wait forever for them to hopefully respond...

Roland customer assistance stinks you can never get a hold of anybody and they never return your emails. Worst company on the market.

I am very disappointed with my experience with Roland.
I purchased an FP-10BK digital piano in October 22nd, 2023. Just before a month of using the piano it failed to turn on again. I contacted Roland service team in November 22nd, 2023 and they asked me to return the unit for evaluation. On November 29th, 2023, they confirmed that the unit had arrived and was going to be inspected.
I received feedback a few times, but only after I asked to be informed. In the last communication I received on Janary 31st, 2024, the rep said that they still have not received the parts to repair the unit.
I am very dissapointed with the quality and the service offered by Roland. I strongly believe that a new unit could have been sent to replace the faulty one, especially since it was a new unit that failed within the first month of purchase.

A horrible company to deal with. It took them three months to answer a simple question about updates then another three months to get my refund when they couldn’t provide the update but only under the condition that I bear the costs for their losses so they took $500 off my refund. Fraudulent, furtive, incompetent, and with no regard towards customers the only thing that matters is money to these guys they are horrible I won’t be buying anything Roland again. Also fantom 8 keyboard is a piece of overpriced junk orchestral sounds are outdated by 15 years, and too many limitations with the sequencer it’s just a dj song writing aid not a workstation for actual musicians. Don’t ever get one or anything Roland.

Boss ev1-wl & boss waza the earphones are great but software is rubbish, have to update on a computer which is near impossible not just for me but 3 of us tried on 3 different laptops! The pedal well its absolutely rubbish it doesn't connect to its own products well I got it to work once but never again but it will oair with amplitube every time! For such a big guitar company its just poor effort! & all you get is contact Roland support which is about as much use as an ashtray on a motorcycle 🏍