Roland Opiniões 

Receive totally fake tablets do not order from this site

I’ve been a loyal Roland customer because I love their instruments — but my recent experiences with their customer service have been extremely disappointing.

When the hi hat for my TD27 stopped working, I expected timely support. Instead, I encountered literally no help whatsoever. Three days into the issue, and their support offices have been closed the whole time.

What makes this frustrating is not just the technical issue, but the lack of communication and accountability from a company that charges premium prices for its products. To me, those prices just aren’t worth it given the lack of support.

At this point, I can’t recommend Roland to other drummers. Out of curiosity, I called Pearl, Alesis, and Yamaha over the weekend. All three of those manufacturers had support ready and willing to help.

I hope Roland takes these concerns seriously and improves, but until then, buyers beware. The product is OK, but I expect Roland will get left behind soon via manufacturers that provide significantly bet

Azienda seria. Dopo varie sollecitazioni hanno provveduto a cambiare la mia tastiera difettosa. La sig.ra Veronica gentile e a mio parere la donna più paziente del mondo.

I work for a company where we supply managed print services i would think twice before recommending Roland Plotters to anyone the service is shocking and they put the phone down especially when you buy a 19 k machine and it breaks down in the first week and then the second week. they also state that they do not have any polices in place with their outlets where they recommend customers to go to purchase their equipment shocking

please stay well away from this supplier

Wat is dit slecht zeg. ik heb de TD50X en ben al dagen bezig om er een up date in te krijgen. maar helaas. heb al contact gehad met support van Roland maar helaas.
veel te ingewikkeld en het doet niet wat ik vraag. heb gedaan wat er in de read me stond stap voor stap . en nog geen update. om gek van te worden. en dan de geluiden die er in zitten pffff toms zijn niet echt goed. te weinig keuze van alles. en dat voor dat geld. niet normaal . en het dynamisch bereik van deze elektronische set is niet zo mooi en groot als een akoestische set. en de hulp van Roland gaat echt heel erg achteruit. ik wil wel een update kopen. maar als een gebruiker die er niet in kan zetten op een makkelijke manier dan ga ik geen 229 euro uit geven aan nieuwe software.

Ich besitze eine Vielzahl von Roland und Bossgeräten und habe mich mit einem Problem an den Kundendienst gewandt. Sogar zweimal. Man bekommt von Roland überhaupt keine Antwort, nichts. Das ist das letzte Mal, dass ich mir von dieser Firma irgendetwas kaufe. Die sollten sich mal ein Beispiel an den Marshall Kundendienst Service nehmen, hier bekommt man zu 1000 % eine Antwort. Aber man hat es ja nicht mehr nötig bei Roland.

Keyboard was fine. Was worth what I paid for it.

The customer service is horrible. The email representatives take days to get you sometimes and then just drop off after you respond to them for further information.

No phone number to speak to anyone.

All the repair places they send to you aren't helpful either.

Will not be buying a Roland product ever again. Just horrendous customer service for a company as big as they are.

Ich wollte eigentlich vor dem Kauf eines Keyboards wissen, ob es die Styles für die älteren Roland Produkte auch spielen kann und musste erfahren, die Website erlaubt keine Fragen. Erst kaufen, dann registrieren, dann Fragen stellen und nicht etwa Informationen über das Gerät einholen.

Bluetooth Adapter für einen Boss Dual Cube XL Bass Verstärker wird als Zubehör für ca. 50,- Euro verkauft. Das Koppeln funktioniert bei 15 Versuchen ein Mal. Offenbar hat der Adapter einen Fehler. Beim Service muss man 13 Mal hin und her schreiben und irgendwelchen Anweisungen folgen, die man ohnehin schon versucht hat und das auch im Email so beschrieben hat bis im 13 Mail die Antwort kommt, man soll sich beim Händler wegen Gewährleistung melden, die nach 2 Jahren halt nicht mehr vorhanden ist. Hab für Roland Produkte in den letzten Jahren mehr als 3000-4000 Euro ausgegeben und werde das in Zukunft bei anderen Hersteller machen und kann nur jedem raten Roland Produkte zu meiden.

I bought a floor model piano at costco, and when I brough it home the pedal did not work. I explained the full situation to Roland, and they advised me to take it to a repair shop as a warranty claim.
TLDR: It has now been 5 months and the repair shop will not call me back (they one time messaged me in March saying it was fall damage so not covered by warranty), and Roland who I contacted about the repair shop not talking to me has also stopped responding to my emails. So I am simply out a piano.

Bought a Roland FA08 new for my teenage son, who now earns money as a musician. A month ago the keyboard just died, after being cared for well. Found a repair person. The powerboard has failed and it’s 8 weeks to order a new one from Roland. The motherboard might also need replacing but it would take another 8 weeks for Roland to deliver after the powerboard check. The cost for the parts alone is £600 plus the repair costs. The keyboard is probably worth £800 -£900. The sensible choice is to scrap it as the work can’t be abandoned for 3 months plus. Who has a spare £1000 to just replace things like that.

Bene molto bene L ASSISTENZA ma male molto male gli ultimi pianoforti. Ho acquistato Rd 88 e purtroppo aveva un difetto di meccanica che era spostata tutta a sinistra. Ho fatto il reso ( infatti l avevo registrato nel vostro sito e dopo il reso ho cancellato la regestrazione dell'RD 88. Ho ridato fiducia alla Roland e ho acquistato sempre da strumenti musicali.net ( che sono stati professionali e gentili nel farmi il reso) l'RD 08 ma purtroppo il piano è arrivato con un difetto di tastiera, alcuni tasti facevano rumore specie quando rilasciati. Ho fatto il reso praticamente nella data in cui sto scrivendo questa lettera e sempre professionali e gentili da rimborsarmi per la seconda volta. Dopo aver acquistato per tutta la vita Roland IO MAI ACQUISTERO' I VOSTRI STRUMENTI NEMMENO CON LO SCONTO DEL 90 % IN QUANTO E' INSPIEGABILE QUANTO MI E' ACCADUTO CHE MI HA CAUSATO STRESS E PERDITA DI TEMPO NEL SEGUIRE LE PROCEDURE DI RECESSO E DI IMBALLAGIO PER DUE VOLTE. Faccio i complimenti alla vostra assistenza nel darmi le delucidazioni sulle varie procedure da me richieste che non erano presenti nel manuale di istruzione ma MAI PIU' ROLAND

Roland claimed to offer free VST licenses for the celebration of the TB-303 VST on 3/3/2205. They claimed there would be 3,030 licenses to first-come person. They claimed to run out of 3,030 licenses in less than a day, which is complete BS, and then bait-and-switched to offer a three-month paid promo price. There has never been any plugin that has run out of free limited licenses in that volume in less than a day. This was a well-devised scam. I don't believe them. 100% scam.

I just spent $4,500 on a roland v stage and love the unit. However I probably will NEVER BUY ANOTHER ITEM FROM THEM. Their support is NON EXISTING!! NO PHONE SUPPORT at all. Sent a email to them several times and that is not there either. I can not believe that such a long time company treat their customers the way they do. ABSOLUTLY NO SUPPORT SYSTEM!!!!!! GET A GRIP PEOPLE!!!

I bought a Waza Air Bass unit brand new. It sounded like garbage and Roland service said too bad. After a couple of weeks I was unable to change any settings or change the effect type or add or remove them. It took 1 month to get a RA number and after a month and 20 requests for status, nothing. $500.00 out the door and nothing. I sold my GX-10 and GX-1B at a loss as I refuse to own any Roland gear ever again. Bought a NuX MG30. I'll sell the Waza Air for 1/2 or less of what I paid if I ever get it back and never buy another Roland product. Worst company ever. No way to contact them except for a service request and a RA status request online which they never answer.

The worst experience ever! I will never buy Roland again as their warranty and service process is terrible. I bought a VR1 mixer and had problems from the start. Videos and online support are terrible. I finally got a live person who was great but I had to spend hours testing options before he approved warranty service. He probably knew that was a black hole to be avoided. I shipped my unit to the service Center. It was one month before they even looked at it. I sent many emails with no reply. I finally got an agent in the USA who investigated. Another month goes by and I’m told my unit is fine but they agree to send me a different used unit. More time goes by and the unit is finally on its way here. Time I the shop was 2.75 months! And I sent it in with urgency!

NIGHTMARE experience with Roland US repair and service. Responses have been slow, looping back with the same incorrect information, and the delays are INTERMINABLE. Email is the only option, and is as timely as throwing messages in a bottle into the sea and waiting for a response.

Roland's products are great. But do NOT rely on them to repair their products in a timely and professional way.

The support address or complaint form does not exist.

Those cheapskates wouldn't shell out a couple of bucks for official drivers for Windows, but thankfully, third-party ones came to the rescue.

Absolutely impossible to talk to anyone at Roland regarding spares. I've been trying for the past 2 weeks to find a contact.
Continuously being direct to "Back stage" is hugely frustrating.
If anyone at Roland reads this...
Your customer service is beyond appalling.

Wonderful Customer service from huw at roland
Appreciate your help
🏆 🥇 🏅 🏆 🥇 🏅 🏆 🥇
10/10