Schiphol Opiniões 

Poor organisation, delays , confusing, no respect, no help

Inkompetentes und dreistes Personal. Man wird hilflos stehengelassen, bei Fragen gibt es schnippische Antworten. Wir waren zwei Stunden früher da, Haben den Flug verpasst weil die Schlangen an allen Checks unüberwindbar waren. Durften aber dann großzügigerweise gegen Gebühr (130 Euro) umbuchen. Der Koffer wurde aus dem Flugzeug verladen und es wurde uns gesagt, dass er auf den neuen Flug gebucht wird. Er ist noch nicht wieder aufgetaucht. Es ist einfach nur ein sehr schlecht organisierter Flughafen mit unqualifiziertem Personal.

Schiphol moet serieus stoppen met het uitbesteden voor de laagste prijs voor services zoals bagage afhandeling en beveiliging. Wat een drama weer gisteren nacht! 1 uur en een 15 wachten op je bagage. Onbeschofte servicemedewerkers als je klaagt. Echt beneden alle pei. Wanneer leren ze het een keer? Ik betaal liever iets meer dan deze amateuristisch bende. Ook heel slecht voor het internationale visitekaartje. 0 sterren. Schaam je Schiphol! Vlucht Transavia vanuit Tblisi. Bagage afhandelaar : Viggo. (Die net een nieuw contract hebben gekregen)

This was by far the worst airline experience I have ever had, and I will never fly with KLM again.

We were booked on a flight back to the UK on 28 June. We arrived at Amsterdam Schiphol Airport around 5:40 AM, giving ourselves enough time before boarding. However, when we reached immigration, there was only one counter open for passengers from multiple flights, resulting in an extremely long queue.

We informed the security staff several times that our boarding started at 6:48 AM and that we were worried about missing our flight. Their response was simply, “You have time, stay in the queue.” When boarding had already started, we asked again, but they still refused to help or allow us through. The security staff were extremely rude and dismissive throughout the entire interaction, showing no empathy or understanding despite knowing that we were about to miss our flight. No staff member came to check for passengers whose flights were about to depart, despite the obvious delays.

By the time we reached the gate, it had already been closed. We were not the only passengers affected—another two couples also arrived after us and had missed the same flight because of the immigration delays.

What made the experience even worse was the complete lack of responsibility from KLM staff at Amsterdam Schiphol Airport. At the transfer desk, nobody showed any concern or tried to help. Instead, they kept blaming airport security and the military police, while security blamed the airline. Everyone passed the responsibility to someone else, and no one was willing to help passengers who were clearly affected by a situation beyond their control. The KLM staff we spoke to were also rude, dismissive, and showed no willingness to listen or assist.

The management of this entire situation at Amsterdam Schiphol Airport was extremely poor. There was no proper communication between the airline, airport security, and immigration staff, and no coordination to deal with the growing queues. Even more disappointing was the complete lack of prioritisation based on flight departure times. Staff knew there were passengers with imminent departures, yet no effort was made to fast-track them or manage the queue according to urgency. This poor organisation caused multiple passengers to miss their flights unnecessarily.

Our checked baggage had already been accepted, so the airline knew we had checked in and were on our way. Yet there was no attempt to contact us or make any effort to assist passengers delayed by the airport bottleneck.

I have travelled with many airlines and airports, and in similar situations, airline staff or airport personnel usually make announcements, escort delayed passengers, or at least check whether anyone is stuck at security before closing the gate. At Amsterdam Schiphol Airport, none of that happened.

The customer service was completely disappointing, with zero empathy, zero accountability, poor communication, rude staff, and no willingness to help. Missing a flight is already stressful enough, but being ignored, treated disrespectfully, and then blamed made the situation even worse.

This has been the worst airline experience of my life. KLM’s poor management, lack of communication, rude staff, and refusal to take responsibility at Amsterdam Schiphol Airport made an already stressful situation even worse. Because of this experience, I will never recommend KLM to anyone, I will never choose to fly with them again, and I will never travel through Amsterdam Schiphol Airport again. Both the airline and the airport completely failed their passengers.

Schipol does not take seriously the customer service issues with airlines. I filed a complain against British airlines, obviously there will be no measures to this racist absurd customer abusive behavior by airline itself during check-in, and airport has no objective service reviewing such injustice. I was not allowed to on-board just because i asked to clarify the rules and argued. Escorted by police just because they can do it just like that. Police playing along. Awful service and no objective customer support in regulation of conflicts. Awful, illegal, poor, racist.

Zelfs 1 ster is nog teveel! Personeel bij de bagage verschrikkelijk onaardig en ronduit arrogant. Vlucht gemist door verandering gate zonder informatie want omroepen doen ze niet meer. Vervolgens vlucht omboeken en dan wordt er gevraagd waarom hebben jullie de vlucht gemist want natuurlijk is het allemaal onze schuld. Al met al een vreselijke slechtste ervaring!

Van veel gedupeerde reizigers lees ik herkenbare dingen.
Onbetrouwbaar en onopgeloste zaken, of eigen belang.

Ik werk voor de grote speler op de loonlijst.
Die zet Authority ook bewust ook op een verkeerd spoor. Dat is niet best dat personeel zo met elkaar om gaat.
Maar goed.

Mijn ervaring met de Schiphol (Authority) is zeer teleurstellend. Als medewerker ben ik met sommige taken verantwoordelijk voor de veiligheid op het platform. Reizigers moeten veilig over het platform kunnen lopen met in- en uitstappen.
Dat zit bij mij volledig in mijn bewustzijn en is voor mij niet zo moeilijk te begrijpen.
Zonder begeleiding en aanwezigheid kunnen de wandelaars gevaar lopen, dat weet ik zonder twijfel erg goed.
Toch werd beweerd dat ik niet aanwezig was, zonder dat de beschikbare camerabeelden werden bekeken of relevante getuigen werden gehoord. Ik heb herhaaldelijk gevraagd om objectief onderzoek, maar daar is naar mijn gevoel geen gehoor aan gegeven. Daardoor kreeg ik de indruk dat de uitkomst al vaststond en dat er weinig ruimte was voor een eerlijke beoordeling of wederhoor. Van een handhavende instantie verwacht ik een onafhankelijke, transparante en zorgvuldig onderbouwde werkwijze. Helaas heb ik dat in deze zaak niet zo ervaren.
Met loze beschuldigingen geven ze zelfs strafpunten wat weer problemen met de werkgever oplevert.

Heel eerlijk gezegd: corrupte gang van zaken. Informatie lappen zij aan hun laars zodra het hun niet goed uit komt.

Horrible place.Avoid at all costs.Missed our flight and luggage because security check took 4 hours.No information.No help.Rude staff.This is a hellhole.Mark my words.

One of the hottest days long queues arrived 3.5 hours prior to my flight for an international airport you would think planning would be top tier arrived to my destination exhausted horrendous experience

Insanely disorganized airport. 3 hours to go through security check, nearly missed my flight. Arrogant and aggressive personel and totally incompetent. Shameful experience.

I am pragnent and was traveling during a summer heatwave. When arriving at the departure terminal the heat was unbearable and the line for the security 1,5h long.
I felt very uncomfortable and had a breakdown. My airline (SAS) put me down for an assisted journey to the gate.
I registered with the assistance desk and got water and a juice to rehydrate and rest while I waited for the assistanse.
After a 30min wait a lovely assistance person met me and placed me in a wheelchair. She was extremely professional and pleasant, and helped me passed the line, through security and all through to the gate.
I felt very taken care of and would not have made it to my flight with about the helpful staff at the Schiphol assistance desk.

Whit warning code for heat in NL, on the hall for gates M no airco, no ventilation

Only one person on passport control as we arrived. Took almost 3hrs to get through. Plans i had made for the afternoon had to be cancelled. Shame when only there 3 days and that was day one

Wat een schande op Schiphol. Mensen na een lange reis bijna 2 uur bij de paspoort controle laten wachten. Mensen van de controle moeten diep schamen. Dit is misbruik maken van je positie. Als ik wat te zeggen had had ik de zweep er overheen gehaald. Erg triest dit

Absolute disgrace, The stress put on families travelling through what has to be the most incompetent disorganised security and immigration checks
Arrived at 11am and just made our 2pm flight worst airport experience
Also European passport a waste of time all families put in the same hold as international passengers ,no help from staff were told oh its never like this yet from reviews its always a joke
Put a sour note on a otherwise fantastic country

No smoking areas. Zero. For transit you need to left security area and check in again.

De assistentie omdat ik moeilijk loop en niet kan stilstaan is echt geweldig! Zowel op schiphol als bij de luchthaven in Griekenland en weer bij terugkomst op schiphol. Heel blij mee!
De chaos bij de bagageband was heftig. Er waren 6 vliegtuigen gearriveerd in 1 uur tijd waar er maar 1 team voor het bagageuitladen en transporteren was. Voor ons vervelend maar voor dat personeel vind ik dat echt vreselijk! Niet te doen vind ik. Kan je die mensen toch niet aandoen!
Dan de bussen naar P3 die onvoldoende beschikbaar waren,ook door de grote groep die er ineens was.
We willen voortaan echt zoveel mogelijk via Rotterdam vliegen.

We arrived at the airport at 15.05hours, 3 hours before our flight at 18.05. We were taken to the assistance waiting area and told that someone would collect us 1 hour and 15 minutes before our flight time. At 1 hour 10 minutes before our flight no-one had collected uiand staff on desk just kept telling us that someone was on their way but that didn't happen until 50 minutes before our flight and we were worried that we may miss the flight. The staff on the assistance desk did not care about our plight, they just couldn't have cared less whether or not we caught our flight. However, Menno, the person who actually took us to the gate was the exact opposite and was phoning up to make sure we would be allowed to board the plane even if we were late. In the event he got us to the gate with minutes to spare and we are so grateful to him, Menno, for the lengths he went to in making sure we caught our flight. The exact opposite of the attitude of the staff on the assistance desk.
Menno is to be congratulated on the job he does.

Prachtige ervaring gehad met parkeren op Schiphol.
Na een heel stresserende rit van meer dan 3 u kwam ik om 01.30 u aan op parking P3 garage ...en ik had een reservatie voor de openluchtparking ...
Dus uiteraard problemen dikke problemen bij de terugkomst ( terecht).
Maar ben dan schitterend geholpen via de intercom van de parking .