Scotch & Soda Opiniões 

Unseriös, bestelle für 140,37 ein Sacco, (über Klarna) passte nicht und wurde zurück gesendet. Bestätigung durch S&S das es angekommen ist. Auch an Klarna gemeldet. Alles gut bis heute. S&S bekam den Betrag von Klarna, Wollte aber jetzt nur 137,42€. Nun bekomme ich von Klarna eine Mahnung über 2,95€. Nun soll ich mich mit der Firma S&S auseinandersetzen!!! Unfassbar, nie mehr bei dieser Firma kaufen!!

I cannot, in good faith, say anything bad about the quality of Scotch & Soda's products. However, how that most of their North American stores have permanently closed down, the shopping experience is impacted very heavily.

It took three weeks for one of my orders to ship out, meaning that it will most likely take a month to receive it. Despite that, overall I'm very satisfied with everything I own from S&S.

Kurz und knapp:

Gute Verarbeitung, tolle Designs und schneller Versand. Rückversand ist nicht, wie hier oft beschrieben, selbst zu tragen. Retourenlabel liegt im Paket bei und das schon seit Jahren...

Angesichts der Preise kaufe ich allerdings nur im sale.

The incorrect transfer of my delivery address from PayPal to the store caused my parcel to be returned. The key detail for delivery to my company was mistakenly omitted. Consequently, the courier couldn't find my name on the bell since the company name was missing from the label, leading to the parcel's return to Scotch. When I reached out, they informed me that they wouldn't resend it but would process it as a return. Since the items are no longer available in the shop, I can't reorder them. Additionally, I was charged a return fee. This is not in accordance with German law. I've purchased the items, forming a binding contract that shouldn't be unilaterally cancelled for their convenience. The support team disregarded consumer rights and legal obligations.

Goede service omtrent mijn giftcard. Ondanks dat er geen geld op stond in de eerste twee instanties hebben ze het oorspronkelijke bedrag toch weten uit te keren. DANK!

I wish I have read the reviews before I ordered on-line. The order was late, I only received part of it when it came (but was charged for all of it) and it has been three weeks now that they are trying to verify the weight of the package. No indication whether my items will ever ship or will I ever get a refund for the items I didn’t receive. Unacceptable!

Bewertung unter falschem Namen versandt und wieder zurück geschickt. Rücksendung dauert angeblich 4 Wochen und ich habe mein Geld für eine Bestellung, die ich nie erhalten habe, nicht zurück.

A FUIR AU PLUS VITE

J'attends mon colis depuis 4 semaines, personne ne s'occupe de mon dossier
Je reçois uniquement des mails pré enregistrés ou bien des banalités : "On s'occupe de tout - On a contacté la société de livraison ...."

J'ai jamais vu une marque avec un service après-vente aussi pourri

horrible customer service. Told me an order was canceled and they shipped anyway and it wouldn't give me a credit to pay for the return shipping. I understand that cancellations are not guaranteed but the person I spoke with told me without question the order was canceled. Will not order again.

j'achéte un pull mérinos, il coute + 100 euros, pratiquement 150€. Un lavage ( instructions suivies) il a retréci, ne va plus.

J.ai fait un retour de deux jeans pour 335 euros. Ils me disent de leur donner un numero de suivi colis que je n.ai pas reçu. Impossible,de me faire rembourser après au moins 10 échanges de courrier. Des escrocs.je les soupçonne de trafiquer les bons de retour pour qu.ils n.apparaissent nulle part. Mondial relay ne trouve pas de traces de mon retour ???

As European ….. don’t buy in the US.
There customer care in Amsterdam (Europe) rejects claims from purchases in the US. You have to go through US department and send over !
This is really bad customer care !

DON'T buy anything online! Like already was mentioned if you want to return something you will have to pay for that and you will be waiting for a while to get your money back. Their website is a mess, they have 2 return policy pages with different customer service phone numbers and 2 different return addresses. It also says they will Not accept returns with shipping labels Not provided by then, But they don't provide a shipping label....doesn't make sense! On top of that you can't return it to a store, because it's "different". And tbh their quality is mid for the price.

Les retours ne peuvent plus être faits en magasin et en ligne non plus, site défectueux...
Il faut retourner les article à vos frais aux pays bas...
A fuir !!!

This brand has the nicest clothes I have seen and the customer service really look after you.

Een jas voor mijn zoontje besteld, welles waar via Otrium maar wel van het merk Scotch & Soda. Nu heb ik Scotch & Soda zelf benaderd aangezien 1 drukknoopje na 1 keer dragen los liet. Het verzoek of ze deze ook op voorraad hebben en mij deze ook in een envelope kunnen opsturen zodat ik ‘m zelf kan vastzetten. Hun reactie: je hebt niks bij ons besteld dus meldt je maar bij Otrium. Je raadt het al, Otrium zegt: wij hebben helaas geen drukknoopje op voorraad aangezien wij de producten alleen inkopen en niet fabriceren. Wat ook logisch is. Hoe moeilijk is het nou Scotch & Soda om 1!! drukknoopje op te sturen? Ooit van coulance/klantgerichtheid gehoord? Heb je hiervoor nou echt betaalgegevens nodig?! Dus als ik niks bij jullie rechtstreeks koop willen jullie mij niet verder helpen? Wat een laks antwoord.

30 dollars to ship back a web order to them. Customer service was super unhelpful. Lack of transparency on when I will receive the refund. I will never buy online ever again

Do not buy online if you think you might need to return the item. It took 4 weeks to get confirmation that they have the item and that was after many emails and calls.

You have to pay for shipping back to them and they do t refund the shipping to you.

I’m now out $30 and have no product to show for it.

The customer service was also terrible.

Ich warne eindringlich bei S&S zu bestellen. Obwohl ich die Ware sofort zurückgeschickt habe, wurde das Geld nie zurücküberwiesen. Der Kundenservice meldet sich auch nicht. 60€ verbrannt, danke hierfür.

Do not buy from this company. Return policy is a joke. I have no issue with return items at my own expense. The return process takes forever. I did not receive a full refund due to what they claimed was an item was used. I only tried it on, took it off, and then returned the item the next day. When I called customer service, they did not fully answer my question about my return item. They could not provide proof that the item has been worn. They said to have a manager called back and it has been a month now. A horrible customer service and keeps telling lie. I do not recommend shopping with this company.