I recently had to book my car in for a first service and from first contact to getting my car back the staff at SG Petch were efficient and friendly. The showroom is impeccable and the ladies on the... Ver mais
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Leia as opiniões dos outros
just like say mention to sharon / lauren from middlesbrough branch great servie ,very helpfull as well as rest of staff , always making that happy with there service . so never worry about my car sg p... Ver mais
A empresa respondeu
We purchased a KIA Niro from the above company and was very pleased with the way it went. First class salesman Paul, give us the confidence that we were at the right garage. everything went well t... Ver mais
A empresa respondeu
SG Petch in York have been servicing our cars for a couple of years now and have been fantastic. So when it came to replacing one of our cars we were glad to find they had the right colour and spec... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SG Petch has been a family-owned business since 1977, with multiple dealerships across York, Richmond, Middlesbrough, Durham, Sunderland, and Darlington. We specialise in new and used car sales, servicing, MOT testing, accident repairs, and electric vehicle sales and maintenance.
Informações de contacto
McMullen Road, DL1 1XZ, County Durham, Reino Unido
- reviews@sgpetch.com
- www.sgpetch.co.uk
4,7
Excelente
2 mil opiniões
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Very friendly staff and job carried out…
Very friendly staff and job carried out with no fuss
3 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review. We're delighted to hear that you found our staff friendly and that the work was carried out smoothly and efficiently. We really appreciate your feedback and look forward to helping you again in the future.
Customer service is terrible
Customer service is terrible. Communication from dealership is non existent. Complained to Stephen Petch himself with a specific list of issues and he has also failed to reply or communicate. Level of service appears to be passed down from the top. Picked a family run business in the hope that customer service may still be something they pride themselves on. Absolutely not the case. Disgusted by the service level received and would never use or recommend.
29 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your feedback. We’re sorry to hear about your experience and that you felt communication was lacking. We have already written to you in relation to your complaint, however we appreciate you taking the time to share your comments here as well. Your feedback has been noted and will be reviewed internally. We’re sorry we did not meet your expectations on this occasion.
SG Petch Kia dealer York - great people!
Very good company for servicing Kia -always very friendly, do a good job and offer courtesy car.
2 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review. We're delighted to hear that you've been happy with our Kia servicing and that our team has made you feel welcome. It's great to know that the courtesy car service has been helpful too. We really appreciate your support and look forward to seeing you again for your next service.
Booked my car into SGPETCH Sunderland…
Booked my car into SGPETCH Sunderland for a service, and received a top class service, staff friendly and helpful. And can't praise enough the man who cleaned my car after the service it came back looking brand new. Five stars to him. Look forward to them looking after my car in the future. Again many thanks for a great experience.
Regards Ray harle.
15 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your wonderful review, Ray. We're delighted to hear you received top-class service from our Sunderland team and that our staff were friendly and helpful throughout your visit. We're especially pleased that you were so impressed with the valeting of your car – we'll be sure to pass on your kind words to the team member responsible. Thank you for your five-star feedback, and we look forward to looking after your car again in the future.
Resposta da SG Petch Ltd
Thank you for your kind review. We're delighted to hear you found our team friendly and were pleased with the quick turnaround. We really appreciate your feedback and look forward to seeing you again soon.
Very happy with the customer service
Very happy with the customer service. Staff were helpful and professional throughout. Excellent choice of vehicles. Communication was clear and relevant. Would highly recommend.
16 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review. We’re really pleased to hear you were very happy with the customer service and that our team were helpful and professional throughout. It’s also great to know you found the choice of vehicles excellent and the communication clear and relevant. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Annual Service
Everything was carried out promptly and efficiently . Staff friendly and helpful.
27 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your feedback. We’re glad to hear everything was carried out promptly and efficiently, and that you found our staff friendly and helpful. We really appreciate you taking the time to share your experience and look forward to seeing you again in the future.
Used this company many times
Used this company many times. Always find the staff very helpful and attentive.
Free coffee is great and the showroom is always spotless. They really care
28 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your continued support and for taking the time to share your experience. We’re really pleased to hear that you consistently find our team helpful and attentive, and that you enjoy the coffee and showroom environment. It means a lot to know our efforts to maintain high standards and a welcoming space are appreciated. We look forward to seeing you again on your next visit.
David made my experience run very…
David made my experience run very smoothly i couldn't be no more happier with the work he did for me to find my perfect car
1 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind feedback. We’re really pleased to hear that David made the process smooth and helped you find the perfect car. We’ll be sure to pass your comments on to him.
Enjoy your new car, and we look forward to seeing you again in the future.
Gone but not forgotten
After online research looked at a Kia Inster with Sam. Couldn't get my drums in so looked elsewhere. Because Sam had listened to our requirements he searched and couple days later he contacted us with a car that fitted our requirements exactly. Great service, no hard sell highly recommend him and the company
30 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your fantastic review. We're pleased Sam took the time to understand your requirements and find a vehicle that was the perfect fit. We'll be sure to pass on your kind words to him. Enjoy your new car, and thank you for your recommendation!
Don't trust the mechanics
Don't bother using the free MOT after purchasing a car here. Do not trust the mechanics. Paying 10k for a car then within 11 months fails first mot and extra advisorys, baring in mind not any advisorys for past few years from same garage until someone actually bought the car then 1k worth of work at first attempt to fleece you. Got the work done with them to get it through the MOT as was desperate for my car back. But the adviory of rear brake pads advised to be done in 1 month. Went to my trusted me mechanic to change them and he said I could of got at least another 20k out of them, so another 2 years!
I emailed them to say I wasn't happy with having to spend all that money within 11 months of getting car. I was told average person only does 7.2k miles a year and I did 13k but they would look into why not 1 advisory last year yet the arms were severely worn with 11 months yet nobody got back to me.
Just would not use this garage again, especially if your thinking of a service or MOT
6 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your feedback. We're sorry to hear you're unhappy with your experience. Please contact us directly with your vehicle registration number so our management team can investigate and discuss this with you further. We appreciate you bringing this to our attention and look forward to hearing from you.
Car purchased from SG Petch, Skippers Lane, MiddlesbroughI purchased a car from Gary Maughan on…
I purchased a car from S G Petch. Gary Maughan was the person who served me on 13 May 2026. I received excellent customer service and Gary took time to explain everything and also called me to see how the car was going. I would definately recommend SG Petch at Skippers Lane in Middlesbrough.
13 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review. We're delighted to hear that Gary provided excellent service and took the time to ensure you felt confident throughout your car-buying experience. We appreciate your recommendation and hope you continue to enjoy your new car. Thank you for choosing SG Petch Middlesbrough.
The experience i received from Tony…New car
The experience i received from Tony Hill was absolutely brilliant from enquiring about the car and collecting my new car nothing was a problem also I must mention the Girls from the office 5 star service well done and also Carol on reception nothing is a problem for her.
7 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your wonderful review. We're delighted to hear that Tony provided such a brilliant experience from your initial enquiry through to collecting your new car. We'll also be sure to pass on your kind comments to Carol and the office team. Your feedback means a lot to us, and we hope you enjoy every mile in your new car!
From the initial viewing of the cars
From the initial viewing of the cars, test driving the cars to purchasing the car and driving away with a new BYD Dolphin, I couldn’t compliment the staff involved highly. Both Ian Cooke and Kieran gave excellent advice and very helpful. Will certainly recommend to family and friends.
8 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your fantastic review. We're delighted to hear you enjoyed your experience from start to finish and that Ian and Kieran were able to help you find the perfect BYD Dolphin. We appreciate your recommendation and wish you many happy miles in your new car!
Have been using s g patch many years…
Have been using s g patch many years for my services. After getting a new front shock absorber fitted incorrectly I have complained every service for 2 years. Never been looked at and to be told I would have to cover all costs. Last service was a joke was told my tyres were getting low down to 4 millimeters quite surprised as the day before they where put on brand new.asked for a manager to contact me about the sloppy service. Still waiting on this to happen over a month ago .what a joke .
24 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
We’re very sorry to hear about your experience and appreciate you taking the time to bring this to our attention. This is clearly not the level of service we aim to provide, especially to a long-standing customer. We understand your frustration regarding the ongoing concerns and the lack of follow-up after requesting management contact. Please accept our apologies.
Used Hyundai purchase
We have recently purchased a used Hyundai i10 SE from Chris Phillips at Durham.
As always, great customer service from Chris.
We have, as a family, bought numerous new and used cars from SG Petch over the last 13 years and especially from Chris. Would not go anywhere else.
Highly recommend
23 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your continued loyalty and kind recommendation. We’re delighted to hear Chris provided another great experience during your Hyundai i10 SE purchase. Your family’s support over the last 13 years means a lot to us, and we look forward to seeing you again soon!
As soon as i walked in everyone was so…
As soon as i walked in everyone was so nice and helpful, i’ve gone time and time again and every time the staff are lovely go into detail about the car and help you get to know about every detail.
Thank you all.
4 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you so much for your kind words and continued support! We’re delighted to hear that every visit has been such a positive experience for you. Our team always aims to make sure every customer feels welcomed, informed, and confident about their car, so it means a lot to know that came across. We truly appreciate you taking the time to leave this review and look forward to seeing you again soon!
Courtesy call from dealership
Had to return vehicle to dealership for small amin problem, identical replacement vehicle delivered and was full of fuel ,paperwork sorted same day, and when I picked up my car it was cleaned and had a full fuel tank, great customer service, thanks to Alan in Mazda sales ,very happy!
15 de maio de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for taking the time to leave such a lovely review. We’re delighted to hear you were well looked after while your vehicle was being sorted. Providing a seamless experience and great customer service is always our goal, so it’s fantastic to know the replacement vehicle, quick paperwork, and freshly cleaned car with a full tank all made a difference. Alan will be especially pleased to receive your kind comments. Thanks again for your support and enjoy your Mazda!
Ordered a new motability vehicle
Ordered a new motability vehicle, The salesman David was fantastic very friendly and helpful.. Delivery was very fast..
17 de abril de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your wonderful review and for choosing us for your new Motability vehicle. We’re delighted to hear that David provided such friendly and helpful service and that your vehicle was delivered so quickly. We hope you enjoy your new car, and if there is anything else we can assist you with, please don’t hesitate to get in touch.
Walked in to view and test drive a car, walked out with a smile
Walked in to view and test drive a car on the off chance, walked out with a PCP agreement and a smile on my face. Kieran was a great help and talked us through the process so well and does the business a great service
18 de abril de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your review. We’re glad Kieran was able to guide you through the process and help you drive away with a smile on your face. Enjoy your new car!
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