I recently had to book my car in for a first service and from first contact to getting my car back the staff at SG Petch were efficient and friendly. The showroom is impeccable and the ladies on the... Ver mais
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Leia as opiniões dos outros
just like say mention to sharon / lauren from middlesbrough branch great servie ,very helpfull as well as rest of staff , always making that happy with there service . so never worry about my car sg p... Ver mais
A empresa respondeu
We purchased a KIA Niro from the above company and was very pleased with the way it went. First class salesman Paul, give us the confidence that we were at the right garage. everything went well t... Ver mais
A empresa respondeu
SG Petch in York have been servicing our cars for a couple of years now and have been fantastic. So when it came to replacing one of our cars we were glad to find they had the right colour and spec... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SG Petch has been a family-owned business since 1977, with multiple dealerships across York, Richmond, Middlesbrough, Durham, Sunderland, and Darlington. We specialise in new and used car sales, servicing, MOT testing, accident repairs, and electric vehicle sales and maintenance.
Informações de contacto
McMullen Road, DL1 1XZ, County Durham, Reino Unido
- reviews@sgpetch.com
- www.sgpetch.co.uk
4,7
Excelente
2 mil opiniões
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Bad experience
Had an engine management light on early May and booked it into Darlington for a mid May appointment. They told me they needed to order parts and would let me know when they arrived. After a couple of weeks of hearing nothing, I rang and was told someone would ring me back. They didn’t and this happened a few times. When eventually spoke to the service desk they said they would chase it up and ring me back. They didn’t and this happened twice. Over a month after the initial appointment I rang and was told that the part was in and made an appointment for the following week.
I took it in to be told later in the day that it was the wrong part but they had ordered the right one which was coming the next day.
You know what I’m thinking, why didn’t the original one come the next day?
They’re rude and their communication is terrible. I emailed to say that they have a don’t care attitude. They didn’t reply 🤷♂️
Thanks for the response. You know who I am. If you want to sincerely apologise, then make the effort.
18 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and apologise for the delays, lack of communication, and frustration this caused. This is not the level of service we aim to provide, and we appreciate how disappointing it must have been to have to repeatedly chase updates. We would like the opportunity to look into this further and address your concerns. Please could you contact the branch directly so we can discuss your experience in more detail and see how we can help. Thank you again for bringing this to our attention.
Very helpful staff in service department
Friendly staff in service department. Booked my car in for repair of wing mirror which was covered by Kia warranty. Completed work on time and car was washed as well!
16 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your lovely feedback. We're pleased to hear that our service team provided a friendly and efficient experience, and that your wing mirror repair was completed on time. We're glad you appreciated the extra touch of having your car cleaned before collection. Thank you for choosing us, and we look forward to welcoming you back in the future.
Very helpful very considerate in…
Very helpful very considerate in general a good reliable service
25 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind feedback. We're pleased to hear you found our team helpful and considerate, and that you received a reliable service. We really appreciate your comments and look forward to welcoming you back again in the future
Great service from SG Petch
Took my peugeot E-3008 to sg petch for its service, they kindly supplied me with an electric courtesy car and 5 hours later I collected my car back from them, they were even kind enough to wash and hoover my vehicle, I was kept up to date with my cars progress via a video they sent me and overall the service I received from them was first class, I highly recommend sg petch to anyone.
24 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your fantastic review! We're delighted to hear you had such a positive experience with us and that you appreciated the courtesy car, vehicle health check video, and the complimentary wash and vacuum. Your recommendation means a great deal to our team. Thank you for choosing SG Petch, and we look forward to welcoming you back next time.
Quick easy very pleasant staff
Quick easy very pleasant staff
What more can I say.
Will use again. 👍
25 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review! We're delighted to hear you found the process quick and easy and that our team made your experience a pleasant one. We really appreciate your feedback and look forward to welcoming you back again in the future.
Paint Correction
Car was purchased and had problems with bodywork/paint from day 1, car has been in about 6 weeks in total, 3 weeks the last time and still the finish on the paint is very poor. I have accepted now that they do not have the expertise to resolve the problem and other than take it elsewhere and pay for it myself I will have to live with it.I must say the staff have always been very good to deal with, never a problem its just a pity the end result was so disappointing.
15 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your feedback. We're very sorry to hear that you're disappointed with the outcome and sincerely apologise that we haven't met your expectations. We appreciate your kind comments about our team. Please contact the branch directly so we can discuss your concerns further and see how we can help. Thank you again for your feedback.
Found it, tried it, loved it, bought it, had a coffee and took it home.
We were looking for that needle in a haystack, Low mileage Kia Sorrento diesel that wasn't white, black or grey. Found it at SG Petch on line and put the £99 hold on it. Arranged a visit with Tegan to view the car on the one day we had spare and then made the 3 hr trek to Richmond. Tegan recommended a varied route for a quick test drive and then took time to value our trade in car. Quick, simple process to do the swap on the day saving another trip north. Excellent personal service with the feel of a proud family business. Well done
6 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your fantastic review. We're delighted we could help you find the right Kia Sorento and that Tegan made the whole process smooth and worthwhile, even with the long journey. We really appreciate your kind words and hope you enjoy your new car!
Fantastic service
Fantastic service, third car from Sg Petch Durham. Second time having Ray as our salesman. Great help, very knowledgeable constant communication and advice regarding the car we are getting and the one we are selling on. Went the extra mile to get us everything we wanted within our price range. Thank You Ray!
13 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your fantastic review and for your continued loyalty as a returning customer. We're delighted to hear Ray provided such knowledgeable, attentive service and helped make everything smooth from start to finish. We'll be sure to pass on your kind words, and we really appreciate your recommendation. Thank you for choosing S G Petch Durham again!
Resposta da SG Petch Ltd
Thank you for your review. We're delighted to hear you received excellent service once again. We appreciate your continued support and look forward to seeing you next time.
Always good customer service used for over 17 years.
My car was due for service. I rang & booked an appointment.The staff here treat you as an individual. My car was serviced & cleaned. I had cleaned the car & valeted it before it went in.They did a great service & gave my car an even better valet.I have use this garage since 2008 no complaints. Always great customer service.Their mechanics are second to none you actually know your car will be looked after . I can say 18 years of good service with staff you get to know and trust.
9 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review and for trusting us with your car since 2008. We're delighted to hear you're happy with our service, valet, and customer care. Your continued support means a lot to us, and we look forward to seeing you again soon.
Resposta da SG Petch Ltd
Thank you for your review! We're delighted to hear you received perfect service and appreciate your kind feedback. We look forward to welcoming you again in the future.
Very diligent
Kerrie was great. Kept in touch, had everything sorted before I even got to ask. Petch liaised with the car manufacturer and their diligence led to the right result - my car issue resolved.
Fully recommend.
5 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind feedback. We're delighted to hear that Kerrie kept you informed and helped get the right result for your car. We'll be sure to pass on your comments to her, and we look forward to seeing you again.
Exceptional
Very friendly staff on reception great service nothing is a bother even vacuumed car for me which was a bonus on returning to collect my car highly recommend
19 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you found our reception team friendly and that you received great service throughout your visit. It's wonderful to know the complimentary vacuum was a pleasant surprise! We always aim to go the extra mile and make sure nothing is too much trouble for our customers. Thank you for your recommendation, and we look forward to welcoming you back again in the future.
Highly recommended
The service from all the staff was, as always excellent. Booked in for annual service and MOT. I moved from Darlington to London but come to Petch each year, I know Lauren will always look after me and my car!
4 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you so much for your kind words and continued loyalty. It means a great deal to us that, even after moving from Darlington to London, you still choose Petch for your annual service and MOT. We're delighted to hear that Lauren continues to provide the high level of care and attention you've come to expect, and we'll be sure to pass on your lovely feedback to her and the team. We truly appreciate your support and look forward to welcoming you back again next year. Safe motoring!
I was treated with respect as always
I was treated with respect as always. The service of my car was done quiet quickly. Everything was great.
4 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review. We're pleased to hear you were treated with respect and that your service was completed quickly and to a high standard. We really appreciate your continued support and look forward to seeing you again.
I can't say enough good things ...
I can't say enough good things about this body shop repairs garage. They provide absolutely exceptional service every single time. Phil was outstanding as always—super knowledgeable, clear about what needed to be done, and incredibly fair with pricing. It’s hard to find a team you trust implicitly, but Phil and the team deliver top-tier work with zero stress. 10/10 would recommend to anyone.
3 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for such an amazing review and for your continued trust in us. We're delighted to hear that Phil and the team consistently provide exceptional service and that you value their knowledge, transparency and fair pricing. Your recommendation means a great deal to us, and we look forward to helping you again in the future.
The reception was extremely efficient
The reception was extremely efficient, explanatory as well being very helpful in assisting someone who dislikes IT APPS
8 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review. We're delighted to hear that our reception team was efficient, helpful and took the time to explain everything clearly. We're always happy to provide support and make things as straightforward as possible. We appreciate your feedback and look forward to seeing you again.
Car collected and delivered good prompt…
Car collected and delivered good prompt service
Staff always pleasant to deal with
2 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review. We're pleased to hear you were happy with our prompt collection and delivery service, and that our team is always pleasant to deal with. We appreciate your support and look forward to seeing you again.
Excellent service from start to finish…
Excellent service from start to finish by Carl and Gareth! We are both happy with our new cars and would certainly consider coming back.
5 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review. We're delighted to hear that Carl and Gareth provided excellent service and that you're both happy with your new cars. We appreciate your support and look forward to welcoming you back in the future.
Great experience
Had an engine management light staff were knowledgeable and professional. My car was washed and cleaned ready for me to collect
Thank you
4 de junho de 2026
Opinião espontânea
Resposta da SG Petch Ltd
Thank you for your kind review. We're delighted to hear our team provided knowledgeable and professional service, and that you appreciated having your car cleaned and ready for collection. We look forward to seeing you again.
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