Was delivered on the date requested and was off loaded and stacked neatly beside the house. Didn't realise the base coat would be patchy, having spoken with customer servicrs they assured us this... Ver mais
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16 x 6 shed arrived in a very compact pallet, thought it was too small and missing another pallet...no, all there, instructions, screws, nails, all sizes of wood, panels, hinges. Glass very safely pac... Ver mais
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The after support is terrible. Purchased via third party in July - on having it installed the carpenter noted 1 door was warped. Emailed the third party straight away - 31 July still waiting for Shi... Ver mais
21 July 2026 Strangely enough, my experience wasn't initially great, because not all the parts were initially supplied. However, we all make mistakes and to your credit, you immediately responded t... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Informações de contacto
Shire, Brigstock Road, Wisbech, PE13 3JJ, Reino Unido
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3,2
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Delivery slot was given as 10-2
Delivery slot was given as 10-2
When I queried no delivery and no contact over an hour later than my time slot I received a snotty email reply from Lilly Terry. Saying the time slot was an estimate and that delivery time was 8 - 8. And my shed would be delivered some time that day! What is the point of a delivery slot if it doesn’t mean anything. My shed was delivered at 7.30pm. Having my son in law and grandson take a day off work and the delivery at 7.30 at night is ridiculous. It must have been obvious my delivery was going to be evening. Why not say that?
Very poor communication and customer service
2 de julho de 2026
Resposta da Shire Garden Buildings
We're sorry to read that you were disappointed with your delivery experience.
We completely understand your frustration, particularly as your estimated delivery window of 10am–2pm was significantly later than expected. The time slot provided the day before delivery is an estimated arrival time based on the driver's planned route. However, factors such as traffic, unloading times and unforeseen delays can unfortunately impact these estimates, which is why our deliveries operate within an overall delivery window of 8am–8pm.
We appreciate that, in your case, this meant family members had taken time off work unnecessarily, and we understand why this was frustrating. We also apologise if our email response came across as abrupt, as this was certainly not our intention. We always aim to provide helpful and courteous customer service.
Your feedback regarding communication has been noted and will be shared with our logistics team, as we recognise that customers should be kept informed when significant delays occur.
Quick response to question.
4 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to leave us a review. We're really pleased to hear that you received a quick response to your question. We know how important it is to get answers without having to wait, so it's great to hear we could help.
We appreciate your feedback and hope to assist you again in the future!
I wouldn’t even give these 1 star but…
I wouldn’t even give these 1 star but had to , to be able to write a review. Recently ordered a £600 shed through wickes website, to find out these people do the shed. Day of delivery, the guy drops numerous extra large heavy slats on my doorstep, I have a disability and am unable to physically carry all this in . I was told , company policy doesn’t allow them through the door. I had to pay a neighbour to carry it all through. They’ve brought the wrong shed. So need it picking up. Go to wickes to get told only shire can pick up. 2 weeks later they come and the shed unbuilt is obviously in the garden! He tells me he can’t take it. I need to get it out ! The manager is unprofessional and very rude and the company policy is a joke! They are quick to take my money but now don’t want to take the shed because it’s in the garden. Where it was going to be going . No resolution just told to get someone to carry it out for me . Again I have a disability and have proof. I would warn anyone against using them . They are thieves in my eyes and don’t care about their customers
I have recieved a long pointless reply
No solution just excuses.
You dont state at the time of ordering that it gets dropped off in the street at your curb and you dont state nobody will collect if its in the garden , where a shed is supposed to be. Nothing is stated until after you have the money!!!!!
You let people order, its stated 10 days hence why i ordered it , it then turns up 3 weeks later which was the first issue, you take their money then all this becomes apparant. Knowing not many people can carry things like this..when i called your company and spoke to a girl about collection there was no mention of me taking it all to the curb , it then took 2 weeks to send someone , who doesnt take it!! Your company is disgusting on how it treats customers. Your delivery man was told it was at his discretion, but he clearly did not want to do any work,as it was a hot day so after being told 3 times , it was at his discretion,the manager decides oh no dont go through the property. I heard the phone call..! He could of retrieved it but chose not to . Your company and this country and its stupid thieving policies are ridiculous and dont look out or care for their customers . I will make sure i post all over social media about this to try and make sure you stop scamming people. You still have my money but the order has been cancelled. You choose not to collect so your stealing my money, Anyone reading this
Beware they will take your money and give you no help or respect as a paying customer
7 de julho de 2026
Opinião espontânea
Resposta da Shire Garden Buildings
We're sorry to read that you've been left feeling so disappointed with your experience.
We appreciate that this situation has been frustrating, particularly given the difficulties you've explained regarding your disability.
Prior to your delivery, we sent several communications confirming what to expect, including that our delivery service is to the front of the property/driveway where access allows, and that our drivers are unable to carry products into customers' homes. This policy is in place for the safety of both our customers and our delivery team and is applied consistently to all deliveries.
Regarding the collection, our collection service operates from the same accessible delivery point. As the building had been moved into the garden, our driver was unfortunately unable to retrieve it. We do understand this was particularly difficult in your circumstances, however our drivers are unable to enter gardens or dismantle, move or carry products from locations beyond the agreed collection point.
We are sorry that you feel the service you received from our team was unprofessional, as this is certainly not the standard we aim to provide. We will review your feedback internally.
While we appreciate this is not the outcome you were hoping for, we do hope this explains why our team was unable to complete the collection under our delivery and collection policy.
Greenhouse nightmare
Avoid buying a greenhouse from this place, mine arrived finally after delays, its been nothing but a nightmare, a lot of the wood is warped, the screws are too long so they come out the other side, I've had to buy items myself just to get it to fit right, we get to the windows and again aren't built straight, wonky, windows won't slide in because of it, arrived with a damaged panel, no pre drilled holes not even one, even the little metal clips that are supposed to have holes in them to fit didn't have them, so left with a greenhouse that's just sat in my garden and we cannot build it.
I bought it because of the glowing reviews but I honestly fear they are fake, its such shoddy workmanship, nothing is straight everything is warped, wrong screws, no pre drilled holes ANYWHERE its such a nightmare, you need sooo many tools just to get it put up and then you have to buy extras to fit it together because they sent the wrong items, just avoid it, because im trying to explain and show their customer service just how bad this is and they do not care at all, im worried im going to be stuck with it and ive wasted soo much money, ill post pictures in my other reviews if you'd like to see just how bad it is.
3 de julho de 2026
Opinião espontânea
Resposta da Shire Garden Buildings
Hi Liana,
We're sorry to read that you're unhappy with your greenhouse.
Throughout our correspondence, we reviewed the photographs you provided, requested further images where we needed additional information to accurately assess the issues, and explained our technical findings. We also confirmed that we were happy to replace the damaged panel you initially reported and, when you advised you no longer wished to continue with the installation, we offered the option of returning the greenhouse for a full refund through your retailer.
As the greenhouse was purchased from Norfolk Sheds, your contract of sale is with them. We've therefore asked that you contact your retailer so they can arrange the return and refund with us.
We're sorry that you remain dissatisfied and will, of course, work with Norfolk Sheds to ensure the return is dealt with as quickly as possible.
Resposta da Shire Garden Buildings
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with us.
It's great to know that our delivery team made a positive impression and that you found our customer service friendly and helpful. We work hard to provide the best possible service from start to finish, so your kind words really do mean a lot.
Thank you for choosing us, and we hope to welcome you back again in the future!
Good quality buildings
Good quality buildings. Excellent designs. However on the two buildings I have had, there has been one piece missing and the wrong beading pack for the windows. The delivery time for the second building was long and then changed at the last minute.
Despite the above, the quality of both the buildings and the delivery itself, is high.
3 de julho de 2026
Resposta da Shire Garden Buildings
Hi,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that you're pleased with the quality and design of both of your buildings, and that the deliveries themselves met your expectations.
We're very sorry to hear about the missing part, the incorrect window beading pack, and the changes to your second delivery date. We completely understand how frustrating that must have been, especially after waiting for your order, and it's certainly not the experience we aim to provide.
We really appreciate your patience and your balanced feedback. Comments like yours help us identify where we need to improve, while it's wonderful to know that the quality of our buildings has still left a positive impression.
Thank you again for choosing us, and we hope you enjoy your buildings for many years to come.
Resposta da Shire Garden Buildings
Thank you for your feedback. We're sorry to hear you had to cancel your order because it wasn't going to be ready in time. We understand how disappointing that must have been, especially if you were working to a specific deadline. We sincerely apologise for the inconvenience caused and appreciate you taking the time to share your experience. Your comments have been noted and will be used to help us improve our service going forward.
Shire summerhouse
Was not informed at order stage that the Summerhouse would be incomplete. Damaged on arrival. Still waiting for missing parts, nearly 2 months later. Quality of building very poor for the money. There is NO complaints department, what company doesn't have a complaints department? Customer service is dismissive. Letter written to head office not replied to.
Need I go on, still waiting for something to be done. Would NOT recommend Shire.
6 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand your frustration. Receiving a damaged component on delivery, followed by missing parts and delays in receiving them, is not the standard of service we aim to provide.
We appreciate that this was made even more disappointing by the lack of communication around the stock shortage before your order was delivered. While we did arrange a replacement for the damaged floor promptly and dispatched the finials once they became available, we recognise that the overall experience fell well short of your expectations.
We're also sorry to hear your concerns left you feeling unsupported. Customer feedback is taken seriously, and we're disappointed that we've given you the impression otherwise. Your comments regarding the product quality, communication, and complaints handling have been noted and will be shared with the relevant teams for review.
Thank you again for your feedback, and we sincerely apologise for the disappointment and inconvenience caused.
Shire shed - Well it was brought on a pallet and put…
Well it was brought on a pallet and put on our driveway I guess that was ok for a couple of days. The shed itself is ok but some parts of it the slats are apart and not falling in line with the others. Also one side of the shed is a completely different colour than the rest of the shed. Just as well we are going to paint it.
3 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to share your feedback. We're pleased to hear you're happy with the shed overall, but we're sorry to learn that some of the timber slats weren't aligned properly and that one side was a different colour to the rest. We understand how disappointing that must have been, especially when you were expecting a consistent finish. Timber is a natural product, so some variation can occur, but it certainly shouldn't detract from the overall appearance. We appreciate your comments and will share them with our supplier to help improve quality. Thank you again for your review, and we hope you enjoy your shed once it's painted.
While the product is very good the…
While the product is very good the delivery service was terrible ! Date moved 3 times - and an 8-12 delivery spot arrived at 6-20 am . !!
5 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to leave a review. We're really pleased to hear you're happy with the product, but we're sorry that the delivery experience let you down. We understand how frustrating it is to have the delivery date changed multiple times and then receive your order well outside the expected delivery window. That's not the level of service we aim to provide, and we appreciate you bringing it to our attention. Your feedback is valuable, and we'll be sure to share it with our delivery team as we continue working to improve the experience for our customers.
Resposta da Shire Garden Buildings
Thanks so much for your kind words! We're delighted to hear you're happy with both the product and the service. It's great to know everything went smoothly and efficiently. We really appreciate you taking the time to leave a review, and we hope to welcome you back again soon!
Poor quality product, excuse-laden customer service
I purchased a shed from Shire via B&Q just over 2 years ago, it was treated inside and out as recommended, now a shed should reasonably last at least 10-15 years with the correct treatment, etc, yet after only 2 years my shed has started to split in numerous places, some splits so bad I can fit my whole hand through them, and one of the roofing timbers actually split, nearly causing the roof to cave. Shire's answer? Was to first refute I had treated the shed internally, something they could apparently tell from pictures, and they then went on to say that it seems perfectly reasonable that a shed that's only 2 years old should split like that, and that "timber can naturally split through a knot", when I questioned them about the fact that if this was a prevelant risk, why was the timber used as a roofing support, their answer, "sometimes these slip through our quality check" and yet they had no interest whatsoever in trying to assist with dealing with the matter. I have now referred this to B&Q escalations and trading standards
5 de julho de 2026
Resposta da Shire Garden Buildings
Hi Callum,
Thank you for taking the time to share your feedback. We're sorry to hear that you are disappointed with both your building and your experience with our customer service.
We appreciate your clarification that the building was treated internally as well as externally, and we apologise that our initial assessment based on the photographs led to an incorrect assumption. We subsequently acknowledged this once you provided further information.
Following our review of the images and the details provided, our assessment remains that the issues shown are consistent with the natural characteristics and movement of timber over time rather than a manufacturing defect. We appreciate that you disagree with this conclusion and understand your frustration, particularly given your concerns regarding the roof bearer.
As the matter has now been referred to B&Q, we will work with them directly should they require any further technical information or assessment. We are sorry that we have been unable to reach the outcome you were hoping for and appreciate you taking the time to share your experience.
I’m giving 1 star solely because of the…
I’m giving 1 star solely because of the delivery service.
I ordered the Holkham Greenhouse in May 2026. By the end of June, I still hadn’t received any information about when it would be delivered. After waiting for over a month without any updates, I decided to cancel my order.
The customer service team was polite, helpful, and accommodating whenever I contacted them. Unfortunately, they were unable to explain why my order had been delayed or provide an estimated delivery date.
Overall, I’m very disappointed with the delivery experience. While the customer service was good, the lack of communication and the excessive delay made the experience frustrating.
4 de julho de 2026
Resposta da Shire Garden Buildings
Hi Lorinda,
Thank you for taking the time to share your feedback. We're very sorry that your order was delayed and that you were not kept informed of its progress.
We appreciate your kind comments about our customer service team, and we're pleased they were able to assist you as much as possible. However, we fully understand that this did not make up for the lack of delivery updates or the uncertainty surrounding your order.
We sincerely apologise for the frustration and disappointment this caused, particularly as you ultimately felt you had no option but to cancel your order. Your feedback has been noted and will be used to help improve our communication throughout the order and delivery process.
We hope we have the opportunity to provide you with a much better experience in the future.
One of the doors is warped and response from customer services is poor
One of the doors is completely warped and I can’t get a response out of your customer services team since I pushed back after their first response despite sending photographs.
The quality of most of the summer house is good but there’s 3 or 4 quality issues I can rectify (but should t have to) and the door which needs replaced.
Added after response from Shire. - you didn’t offer guidance. You offered a physically impossible solution without defacing the door. How can you pull the door straight by adding catches to the inside when I’m outside?
4 de julho de 2026
Resposta da Shire Garden Buildings
Hi Mark,
Thank you for taking the time to leave your review. We're sorry to hear that your experience has fallen short of your expectations, particularly regarding communication and the door you have raised concerns about.
We appreciate that this has been frustrating, and we apologise if you felt your concerns were not addressed as promptly or clearly as they should have been. While we have provided guidance based on our assessment and the terms of the product warranty, we understand that this was not the outcome you were hoping for.
We value all customer feedback as it helps us improve both our products and our service. If there is anything further we can assist you with within the scope of our support, please do not hesitate to contact us.
Exceptional quality
Exceptional quality, easy to follow instructions.
Delivered on the day by a very helpful and knowledgeable driver.
24 de abril de 2026
Resposta da Shire Garden Buildings
Thank you so much for your wonderful review!
We're delighted to hear that you were impressed with the quality of your order and found the instructions easy to follow. It's also fantastic to know your delivery arrived as expected and that our driver made such a positive impression with their helpfulness and knowledge.
We really appreciate you taking the time to share your experience, and we hope you enjoy your purchase for many years to come!
When I had problems sending pictures of…
When I had problems sending pictures of area they quickly got back to me and sorted the problem
3 de julho de 2026
Resposta da Shire Garden Buildings
Thank you so much for your kind review.
We're really pleased to hear that our team was able to resolve the issue with sending your photos quickly and make the process as straightforward as possible. We understand how frustrating technical issues can be, so we're glad we could help get everything sorted without delay.
Thank you for choosing us, and we truly appreciate you taking the time to share your experience. If you ever need any further assistance, we're always here to help.
Wobbly walls
The walls of the summerhouse wobble a lot. The timber for the external walls are just a cm or so thick. Plus the delivery was pushed back by a few weeks. Not sure how long it will last structurally.
Shire Elm 10 ft x 17 ft Log Cabin
14 de maio de 2026
Opinião espontânea
Resposta da Shire Garden Buildings
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience, particularly regarding the delivery delay and your concerns about the cabin's stability.
The Elm is a 19mm interlocking log cabin, and during assembly it's quite normal for the walls to feel less rigid until the roof, floor and all structural components have been fully fitted and secured. Once correctly assembled on a firm, level base, the completed building is designed to provide a strong and durable structure.
We do apologise for the delay to your delivery, as we understand how frustrating this can be when you're looking forward to your new garden building.
If you're still concerned about how your cabin has settled or its structural integrity, we'd really like the opportunity to help. Please contact our customer service team with some photos of the building, and we'll be happy to review the installation and offer any advice or assistance needed.
We appreciate your feedback and hope we can help restore your confidence in your cabin.
All went well
All went well, delivery on time and all parts in order.
One concern was that one board was damaged, but not enough to complain.
28 de junho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to leave us a review. We're delighted to hear that your order arrived on time and that everything was complete.
We're sorry to hear that one of the boards arrived with some damage, even if it wasn't significant enough to affect your project. We always aim for every item to arrive in perfect condition, so we'll take your feedback on board as we continue to improve our packaging and handling.
We really appreciate your comments and hope to have the opportunity to serve you again in the future.
Damaged Front to Play Shed.
Damaged Front to Play Shed.
When the play shed was delivered there was a few issues with the front panel:-
1) Damage where top of doorway had been cut out: it looked like they had used a chainsaw - I contacted Customer Service (with photos) but they said it isn't a manufacturing fault and I could lightly sand the area to solve - not sure how that would help as there is missing timber from the sawing.
2) Bent over nail on front - Customer Service said that I could carefully remove the nail.
3) Nail sticking out at top preventing roof being flush - Customer Service again said I could carefully remove the nail.
"Shires" refused to replace the front panel, I wonder what Quality Control they have to allow this to even leave the factory.
I don't think it is asking too much, when you spend a lot of money to purchase the play shed, that it is in good condition.
Paul (Suffolk)
18 de junho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to leave your review. We're sorry to hear that you remain disappointed with the condition of your playhouse front panel.
Following your initial contact, we reviewed the photographs you provided, and at your request the matter was escalated to management for a further assessment. After carefully reviewing all of the images, we concluded that the areas around the doorway were the result of the normal machining process on a natural timber product, rather than a manufacturing defect requiring a replacement panel.
We appreciate that the appearance did not meet your expectations. However, as explained in our correspondence, light sanding and timber treatment are standard preparation steps for untreated timber buildings and are recommended within the assembly instructions. The protruding and bent nails were also acknowledged, and we advised that these could be easily repositioned during assembly. While these should ideally have been corrected before dispatch, they do not affect the structural integrity or performance of the playhouse.
We understand that this was not the outcome you were hoping for, but after both our customer service team and management independently reviewed your concerns, we remained satisfied that the panel was fit for purpose and did not warrant replacement.
We appreciate your feedback, as it helps us continue to review our manufacturing and quality control processes.
No star!
No star!! This company sells on B & Q marketplace. Purchased a kids playhouse with a delivery of 5 to 9 working days however product arrived 6 weeks after purchase. Reached out to company who basically blamed me. Product itself is fine and no complaints. Missold delivery times. Will avoid this company if purchasing again. Not a good service.
Reply 01/07/26 - you didnt contact me i contacted you. I was offered to cancel the order however the refund would take upto 7 days so reordering elsewhere wasn't really an option because I had to wait those 7 days before I could reorder. As I said in my original message the contractor blames the customer when things go wrong.
30 de junho de 2026
Opinião espontânea
Resposta da Shire Garden Buildings
Hi,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We'd like to clarify that when we contacted you regarding the delay, we offered you the option to cancel your order and receive a full refund. You chose to wait for the item, and we kept the order active based on your decision.
We completely understand that the delivery took much longer than originally expected, and we appreciate your patience. While we're pleased to hear that you're happy with the playhouse itself, we regret that the extended lead time affected your overall experience.
Your feedback is important to us, and we will continue working with our marketplace partners to improve delivery communication and customer experience.
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