ZERO STARS. DO NOT PURCHASE FROM THIS RETAILER! They operate like a pair of clown shoes… took nearly 3months to fulfil my order, and didn’t communicate at all for the entire process. Abysmal customer... Ver mais
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Leia as opiniões dos outros
my first purchase I have made from silver circle pets and won't be my last. fantastic service really fast and thoughtful responses and the Ibiyaya 3-in-1 Champion Large Backpack Dog Carrier bag was... Ver mais
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Great comms throughout the whole purchasing experience. Delivered quickly at a great price and quality product. Thanks
Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Silver Circle Pets is a leading online retailer of premium pet goods. Now you can shop with confidence by protecting your order with Route at checkout. We offer a wide range of products, from cosy pet beds to designer cat litter boxes to dog strollers and trailers. We are committed to providing our customers with the best possible shopping experience, and we are proud to be an award-winning retailer. New customers can enjoy 10% off their first order as a welcome gift. Plus, we also pay to remove ocean plastic every time you order from us ♻️
Informações de contacto
London, Reino Unido
- info@silvercirclepets.co.uk
- www.silvercirclepets.co.uk
4,2
Bom
107 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
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Just fantastic wonderful service great…
Just fantastic wonderful service great item thanks leexx
19 de maio de 2025
Resposta da Silver Circle Pets
Hello Lee.
Thank you for the kind words, we appreciate it!
We’re thrilled to hear that our customer service team were able to assist you with your purchase and this arrived safely.
You know where to find us if you need and assistance in the future.
Best regards
Silver Circle Pets
I dislike when keep being asked to…
I dislike when keep being asked to review my items I purchased even more so if it’s before it’s even received
11 de maio de 2025
Resposta da Silver Circle Pets
Hello.
Thank you for your feedback.
We’re sorry to hear of your disappointment in any email requests sent to you.
These are sent automatically and are entirely independent from any product dispatch.
As indicated on the product pages, all items from the Julibee collection take up to 14 days to arrive – something we unfortunately have no influence or control over. We’re glad to see your items arrived safely within the estimated delivery period.
We apologise for the number of emails. We never meant them to feel repetitive, but will better optimise our communications.
Best regards
Silver Circle Pets
Amazing customer service
Amazing customer service. Nico wrote back and went over and beyond with helping me. Their Apollo Stroller is the best stroller I´ve seen on the market. I can highly recommend the store and their products.
12 de maio de 2025
Opinião espontânea
Resposta da Silver Circle Pets
Hello.
Thank you so much for your kind review.
We’re so pleased to hear that we could help you – providing top service to our customers is essential.
The Petique Apollo is truly a unique top-of-the-line model and we’re so glad to hear it fits your needs.
We hope it serves you and your dog well!
Should you ever have any further queries or servicing requirements, please don’t hesitate to contact us.
Thank you for stopping by our store – European enquiries are always welcome.
Best regards
Excellent online service from Silver…
Excellent online service from Silver Circle Pets. Straight forward and quick communication. This company quickly responded to my queries and questions making sure I was getting the best advice.
Highly recommended.
26 de abril de 2025
Resposta da Silver Circle Pets
Hello Leila.
Thank you for taking the time to share your experience with us, we really appreciate it.
We’re so glad that we could help solve your query with your existing pet stroller and come to an agreement on a suitable replacement stroller.
Thank you for working with us to find the right solution to your pet stroller needs.
We hope it serves you and Sherlock well.
Should you ever need any servicing of the stroller, you know where to find us.
Best regards
Incorrect item sent
I placed an order for black Ibiyaya Stroller Baggage Spin Hooks costing £24:95 and £4:95 delivery. The item came and was not as ordered, they were Piccolo Cane Spin Stroller Hooks in mocha not black. I have now emailed Silver Circle Pets twice and the automated reply states i will get a reply within 24hrs. It is now almost 7 days and i am still waiting for a response to have them replaced or have a full refund. This is very poor customer service and I will never order from them again
As for your reply today Thursday 8th May and having read many of your reviews you try to make out the customer is always incorrect or their review is inaccurate when you receive NEGATIVE feedback rather than just apologising
7 de maio de 2025
Opinião espontânea
Resposta da Silver Circle Pets
Hello Michelle.
I’m sorry to hear that you’ve received the wrong coloured item. This was our error, a simple human mistake, which we’re happy to rectify. Though had you reviewed the product description and images, you’d see that you’ve received exactly what is shown and described.
However, your account of your interactions with us is inaccurate. The only email we’ve received from you was on Thursday, and we replied the same day. We’ve not received a response from yourself since.
We always aim to provide good customer service, and believe that courtesy should work both ways.
Best regards
Customer Services
Hello again Michelle,
The facts are: You did receive the correct item, as clearly shown in the product description and images, which are there to be reviewed before ordering.
We have apologised, acknowledged the colour mistake, and offered to rectify it.
Best regards,
Customer Services
Item as described great customer service
Item as described, issue with carrier fees but excellent customer service would definitely use again.
16 de abril de 2025
Resposta da Silver Circle Pets
Hello.
Thank you for sharing your experience with us.
We’re glad to hear that the pet stroller is just what you expected and that our customer service team could help clarify the administrative mistake.
We look forward to serving you again.
Best regards
I bought a pet stroller from them
I bought a pet stroller from them — it arrived on time and was well-packaged. Everything came in perfect condition. Very satisfied with the experience!
1 de abril de 2025
Opinião espontânea
Resposta da Silver Circle Pets
Hello there.
Thank you for sharing your experience.
We’re glad to hear that your order was as expected and that your buying journey with us was a positive one.
Glad we could help.
Enjoy!
Best regards
Customer services
Excellent service
Excellent service! They expedited my order even if I am from a country they do not normally ship to. The order was handled quickly, and the pet stroller I ordered is just as described.
Thank you, Silver Circle Pets!
20 de março de 2025
Resposta da Silver Circle Pets
Hello.
Thank you for your kind review, we appreciate it.
We’re so pleased to hear that your order reached you safely, and in a timely manner.
Thank you for enquiring about delivery to your country, we’re glad we could help and hope to offer this as a standard option in the future.
Best regards
Customer services
Excellent quality spares.
If bought from this company a few times. Good easy to use website. Prices are excellent. Good quality items. The puppy ear the zip so had to replace the body as it is all in one. I have had my dog buggy for over five years now. It was used for my blind Chihauhau and going onto public transport. It’s a must. I have used customer service in the past and found them to be excellent. Highly recommend this company.
5 de março de 2025
Resposta da Silver Circle Pets
Hello.
Thank you so much for your sharing your positive experience with us.
It’s so wholesome to hear that replacement parts have helped get you and your Chihuahua back out and about again.
We hope that you both continue to enjoy your travels.
Best regards
Customer services
Bamboo Towel
Fantastic for drying my dog after a shower, also use it on my horse when he has a bath, the towel soaks so much of the water away and leaves both my dog and horse almost dry, really reasonably priced as well, would highly recommend.
6 de março de 2025
Resposta da Silver Circle Pets
Hello.
Thank you for sharing your thoughts on your purchase.
We’re so pleased to hear that this towel has lived up to expectations and more.
Please look out for your email invite to leave this product feedback on the product page.
Best regards
Customer services
After receiving the leg support we…
After receiving the leg support we realised that our dog had a shoulder problem. This company agreed to take the support back even though we hadn’t time to return before flying abroad for 2 weeks. I can’t thank them enough for their fantastic customer service, also the quality of our purchase was excellent.
11 de março de 2025
Resposta da Silver Circle Pets
Hi there.
Thank you so much for your kind review.
We’re so pleased that we could come to a suitable agreement for you and your situation with the item you purchased.
We appreciate your product feedback too, as well as the quick communication with the situation you were in.
Most importantly, we hope you find the right solution for your dog’s comfort.
Happy holiday.
Best regards
Customer services
Great service
Great service, was kept informed on shipping and delivery, product was exactly as described. Great quality for a good price.
17 de fevereiro de 2025
Resposta da Silver Circle Pets
Hello.
Thank you very much for your kind review, we are glad you were happy with the service you received. We aim to provide an efficient and satisfactory experience and are so pleased to hear that your purchase lives up to expectations.
Best regards
Customer services
Waited weeks to get rubbish delivered.
Waited weeks for a delivery being fobbed off at every point. Finally got the order which was damaged and such poor quality it went straight in the bin. Then they want photographs! Caveat emptor.
25 de janeiro de 2025
Resposta da Silver Circle Pets
Hello again.
We’re sorry you feel you were “fobbed off,” but this is not the case. We responded to emails and provided tracking information for your order.
Your item arrived 2 days later than the advertised 10-14 days. As explained, this was caused by the manufacturer who lost the original item, which was out of our control. A free replacement was sent as a result.
An item arriving damaged isn’t what we expect and are sorry to hear this.
However, photographic evidence is required, as is standard practice for any warranty claim.
Additionally, parcel protection was available at checkout, which, if taken out, would have also allowed you to claim for any loss, theft, or damage - again, provided proof was given.
Best regards,
Customer Services
I am very happy with the product and…
I am very happy with the product and the service
16 de janeiro de 2025
Resposta da Silver Circle Pets
Hello Christopher.
Thank you for sharing your experience with us! We’re delighted to hear that you’re happy with both our service and your product. Your feedback and support is appreciated.
We’re always here to help should you have any further queries in the future.
Best regards
Customer Services
Unaccceptable delay
Ordered at the end of December on the basis of a 2-4 day delivery. Was advised by customer service they needed to wait for a warehouse restock which would happen w/c 13th January. Goods arrived a month after order and only after I chased customer service twice. Their advice was to buy a different buggy which they did have parts for.
20 de janeiro de 2025
Resposta da Silver Circle Pets
Hello Alison.
We’re sorry to hear of your disappointment in the service you received, this isn’t the experience we aim to provide. Which as a returning customer, you will know this — your previous order was dispatched within 2 days of being placed.
However, to address your points, and as we explained, the delays were entirely out of our hands due to a change in supply chain terms which affected the whole of the U.K.
While we did initially advise w/c 13th Jan as that is what we were advised. A backlog due to the holidays caused an unexpected delay, which we apologise for.
Your goods were always due to be dispatched upon re-stock, which they were.
This process is entirely independent of any follow-ups.
At no point were you advised to buy a different buggy that we had parts for. What we actually stated was ‘we are exploring the market to find other brands that are readily available’.
We completely understand that delays are frustrating, and we apologise for any inconvenience caused.
Best regards
Customer Services
Replacement fabric cover Innopet Sporty Deluxe
I ordered a replacement fabric cover for my Innopet Sporty Deluxe stroller which was originally purchased from another supplier in UK. The zips of the original cover never seemed to work properly from the start and failed just a few days after the 1 year guarantee. This replacement cover feels better from the start and the zips are working well. I did contact the original company to enquire about a replacement cover but they never responded. Silver Circle Pets
responded within 1 day and were extremely helpful and polite. Whenever I emailed to check for updates on the stock coming from Innopet they responded promptly. I would therefore shop with them again and recommend them over other UK suppliers of the Innopet Sport Deluxe. Thank you!
24 de janeiro de 2025
Opinião espontânea
Resposta da Silver Circle Pets
Hey there.
We’re so pleased to hear that you’re happy with your new replacement cover.
It is unfortunate that your original cover failed and we hope that your replacement serves you well for the future.
Customer service is important to us, so we’re glad that you found our communication satisfactory.
It’s great to know that you would choose to shop with us again and hope to be able to provide any other replacement parts you may need in the future.
Best regards
Customer Services
Innopet comfort stroller rain cover.
Received the rain over for my Innopet Comfort stroller, was disappointed that it didn’t come in some kind of case/ wallet to protect it when not in use. I haven’t used this item as yet due to snow & strong winds hence the low rating.
8 de janeiro de 2025
Resposta da Silver Circle Pets
Hey there.
We’re sorry to hear of your disappointment in the product you ordered but hope that it serves you well.
Since the product page only pictures and describes a rain cover, there seems to be a misunderstanding that the rain cover comes with a bag too.
However, last week we launched our own rain cover carry bag, for this very situation, which you can find here:
https://silvercirclepets.co.uk/products/silver-circle-pets-rain-cover-storage-bag
Though your review feels like more of a product review than a service review, we encourage you to leave product feedback on the product page via the invite sent out for that purpose, we also thank you for your feedback.
Best regards
Customer Services
Happy customer
Fast service. Kept me informed re. ordering/delivery process. Did not need the item as obtained for free from the manufacturer through warranty but swift refund process. I would revisit Silver Circle Pets in the future and recommend it.
18 de dezembro de 2024
Resposta da Silver Circle Pets
Hello Karen.
Thank you for sharing your experience with us.
Glad that you managed to get sorted with your warranty replacement and that you were satisfied with our returns process.
Should you ever need any other assistance with your Petique pet stroller, we’re only an email away.
Best regards
Customer Services
Resposta da Silver Circle Pets
Hello.
Thank you for sharing your positive experience with us.
We’re so glad we could get this item out to you ahead of the expected time.
We’re only an email away should you need any further assistance.
Best Regards
Customer Services
Great follow up on my order.
26 de novembro de 2024
Resposta da Silver Circle Pets
Hello Isadora.
Thank you kindly for your recommendation, we appreciate your feedback.
We’re so pleased that your order reached you quickly.
Here to help if you need anything else.
Best Regards
Silver Circle Pets
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