I would like to say a heartfelt thank you to Lisa at Smart Pension. I contacted them on 4 September, and Lisa was wonderful from the moment she picked up. She was professional, spoke clearly and c... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dealt with my query really well and explained everything clearly and just as importantly listened to what I was saying. Ainara even called back straight away when the call was cut off before the conv... Ver mais
A empresa respondeu
Isabel in Customer Service was really helpful, she talked me through the issue how to resolve it and made sure I followed the next steps. Thank you for your help, I thought it was going to be much... Ver mais
A empresa respondeu
My apologies as delayed with my response. Excellent help from Naomi last Wednesday 09/09/26. Very knowledgeable when presented with my questions. Thank you.
A empresa respondeu
Informações sobre a empresa
Sobre Smart Pension
Escrito pela empresa
Smart Pension is one of the largest pension providers in the UK. We look after the savings of 2 million people and 100,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Informações de contacto
136 George Street, W1H 5LD, London, Reino Unido
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Phone answered quickly and query…
Phone answered quickly and query answered and sorted my issue.
7 de setembro de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Excellent communication from smart…
Excellent communication from smart pension retirement pension experts
Libby and Camilla you went above and beyond to suppprt me today Friday 4 th Sept
Also to Joe and Joseph excellent professional customer service smart pensions
4 de setembro de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Jayne,
Thank you for your review, we’re so happy to hear that your experience with us was so positive.
If you need any more help in the future please let us know.
Thanks,
Smart Pension
Amelia was extremely helpful and…
Amelia was extremely helpful and patient with me. A very positive experience from my enquiry today
4 de setembro de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Suzanne,
Thank you so much for your feedback about your experience with Amelia – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I can only ever give Smart 5 stars as…
I can only ever give Smart 5 stars as the service is great every time I call. Isobel helped me today and resolved my query quickly and clearly. Recommending Smart to clients for this reason.
4 de setembro de 2026
Resposta da Smart Pension
Hi Lisa,
We’re so happy to hear that Isabel provided you with such a great experience.
Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Megan today was cheerful so helpful…
Megan today was cheerful so helpful made everything so easy for me a big thank you Megan. 10 out of 10
4 de setembro de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Joanne,
We’re so happy to hear that Megan provided you with such a great experience.
Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
I was able to get all the necessary…
I was able to get all the necessary information I need. Very professional and exc customer service
3 de setembro de 2026
Opinião espontânea
Resposta da Smart Pension
Hi WolvGuniiix Gamer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Naomi was extremely professional and…
Naomi was extremely professional and helpful and her advice and guidance were easy to follow. Five Stars to Naomi!
3 de setembro de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Amazing assistance
Lisa was very helpful! I'm a US based worker not familiar with UK pension setup or processes and she was able to answer all my questions and assist me with ensuring everything is setup properly for my company's UK payroll going forward.
3 de setembro de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Laura was so so helpful and friendly
Laura was so so helpful and friendly. Thank you.
3 de setembro de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Susan,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Excellent customer service
Alex was helpful and listened and solved my queries etc
Customer service was excellent
Cheers
1 de setembro de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Tanya,
We’re delighted to hear that Aleks was able to solve your queries. Thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Ainara was an absolute star
Ainara was an absolute star - she could not have been more helpful in sorting out closing one scheme and opening another. The sort of administrative task I would normally dread but Ainara was incredibly patient, helpful and a pleasure to work with.
2 de setembro de 2026
Resposta da Smart Pension
Hi James,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Isabel was so helpful and kind staying…
Isabel was so helpful and kind staying on to talk me though everything I needed to do. Her customer service was exceptional and I would like to tank her for her help.
2 de setembro de 2026
Resposta da Smart Pension
Hi Accounts,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Failed Uploads!
I had made several errors but Naomi put me at ease straight away, told me not to worry and sorted it all out for me!
2 de setembro de 2026
Resposta da Smart Pension
Hi Dawn,
Thank you so much for your feedback about your experience with Naomi – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Isabel was super helpful
2 de setembro de 2026
Resposta da Smart Pension
Hi Louise,
Thank you so much for your feedback about your experience with Isabel – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Very Helpful
2 de setembro de 2026
Resposta da Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Isobel was very helpful and patient…
Isobel was very helpful and patient whilst we resolved my query - thank you
2 de setembro de 2026
Resposta da Smart Pension
Hi Kathi,
We’re delighted to hear that Isabel was able to resolve your query. Thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Isabel was great
2 de setembro de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Isabel – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Great customer support
1 de setembro de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Alim,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Thank you Naomi for your support today
Thank you Naomi for your support today. Fixed the issue and then stayed with me to check the contributions would now upload. Really friendly and helpful :)
1 de setembro de 2026
Resposta da Smart Pension
Hi Sarah,
We’re delighted to hear that Naomi was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Isabel was really helpful and talked me…
Isabel was really helpful and talked me through my problem
1 de setembro de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Isabel – we’ll pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.