SOCIETE NOIR Opiniões 

Really good fitting hats - got 6 caps now

Fresh brand, order something every month never been disappointed! Quality is fire and always delivered rapid!

Emailed you guys twice over the last 2 weeks and recieved no response. Lack
Of customer service.

Had a few items from societte noir and every time I’m blown away by the quality, recent tracksuit I had fits great and 10/10 for the zippy pockets! Delivery always quick and customer service has been fantastic

Fantastic delivery and quick, great base ball caps brilliant quality

I am incredibly disappointed with my experience with Society Noir. I ordered the Paris Plaque Royal Blue for my son’s birthday, but they sent me the wrong item. While I understand that mistakes happen, their customer service was appalling.

It takes more than 72 hours to get a response to emails, and even after finally getting in touch, they did not make any real effort to fix the issue. Instead of offering a proper resolution, they only gave me a 20% refund, which I accepted—but despite waiting since February 12th, I still haven’t received it.

Their lack of urgency completely ruined my son’s birthday, as I wasn’t able to give him the gift he specifically asked for. The overall experience has been frustrating, unprofessional, and disappointing. I would not recommend shopping here unless you’re prepared for poor customer service and a long, stressful process if anything goes wrong.

Fantastic customer service! I made a mistake ordering the wrong size but Josie was super friendly and helpful, she corrected my order and kept me updated by email. The quality of the clothes themselves are amazing! This brand deserves more recognition I think it’s one of the best streetwear brands available. I used to wear the tracksuits a few years ago and was so happy to see they are still making fire clothes. The website is super clean and easy to order from and they currently have a sale on the outlet to clear old stock ready for new releases, definitely ordering everything when they are available! Thanks again

Bad customer service just direct you to website when you want to make a return. Then told that I can only get a credit rather than my money back, because the item was 'on sale'

Won't be buying from here again

I ordered 2 mystery box tracksuits. DPD showed 2 had been dispatched. The order showed up with only 1 in it. I’ve filled out the ‘contact us’ form on their website and sent a separate email to the email address. I’ve had no response to either.

The product was nice, just disappointed that the order was wrong and I’m unable to get a response from anybody.

At least they sent a follow up email for a review so I’m able to tell everybody publicly though 😂

A parcel was supposed to be delivered however it wasn’t I tried to contact the delivery company myself however I had no luck so I contact societe noir, I was very pleased with the response and the help I received from Josie who was able to contact the delivery company and arrange a re delivery thank you very much!

I have ordered few mystery boxes with hats in them and the quality of the hats were outstanding one of my fears was that I would get duplicates of the same hat because they are trying to get rid of the ones they couldn’t sell but the mystery boxes contained a verity of different colours and outstanding quality I strongly recommend their hats if you’re a hat lover.

Product arrived via DPD promptly with tracking and after a minor issue with the full ordera further parcel was despatched in good time. My first purchase and am impressed with the quality and also the very helpful costomer support. Will be using again hivhly recommend

Amazing Customer Service!!
I ordered the wrong item and emailed them to try and change it before it was sent out and they did this straight away With no problems!

Quality clothing, made a mistake with a previous item being delivered, sorted it out straight away, hassle free. Wouldn’t recommend this Brand to anybody!! Five star customer services!!

There is no way to contact Societe Noir - no phone number and they ignore emails.
Order # 30070

Item was returned - tracked via Royal Mail and delivered on 11th November. As of yet, no acknowledgement from Societe Noir.
I realise that their returns policy is pretty lame in terms of turnaround times, but at the very least I’d expect confirmation that they are going to refund. As it stands, 17 days after they received my returned item, they haven’t even inspected it.
It really makes you think twice about returning to buy anything again.

From their website:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.

Ordered two hats for my partner & he loved both. As usual all items are finished to a high standard & are well packaged. Highly recommended

Mystery box was 100% worth get I got all 3 types and wasn't let down by any of it .great prices high quality clothes and caps .would highly recommend. I will definitely be ordering again from them

Where to even begin with this shambolic, incompetent, poor excuse of a service & product. I paid for a cap on 30th July , I was informed I’d receive dispatch / delivery notification promptly, which never happened. 17 days later I was still waiting, so I contacted societe noir via email asking what was going on ! I got a reply saying that there was a delay in getting the remaining products etc etc sent out and thanking me for my patience in this matter. 4 days later I received another email on 20th august saying the item was on its way…. 22 days after paying for the item, I thought ‘great’ finally. However….. I was away from home for 39 days due to business, upon my return yesterday 17th September, I opened the parcel from societe noir only to find the wrong item had been sent !! Completely different colour. It even says on the picking sheet , what colour the item is, so why on earth is it so hard to pick that colour?? After contacting them immediately, expressing my opinion and disapproval, I was met with a comment of “ how has it taken me over a month to find this out ? “. Maybe because I was AWAY for 39 days with business ! Regardless of why it took that long for me to conclude that there was a level of incompetence at a top level, the fact remains that my money was taken, it took almost 4 weeks for the item to arrive, and it was completely NOT what I’d ordered ! Customer service is shocking, as was the blatant proof that orders can not be fulfilled. I am £37 out of pocket, with an order I didn’t receive, no return label or packaging, and I’m NOT prepared to pay even more of my own money in order to return the item, and then no doubt wait another 4 weeks for someone else incapable to send the correct item !!