Songtradr Opiniões 

237
TrustScore: 1.5 em 5

1,6

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Classificada 1 em 5 estrelas

An awful, awful company. They don’t care about users, are dishonest and their supposed tech is an absolute joke. Don’t be fooled by the new band aid they have stuck over the website, anyone that h... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely terrible experience with Songtradr. I paid for the service and for more than 2 weeks I haven’t been able to upload my music because of their broken system. I contacted support multiple... Ver mais

Classificada 1 em 5 estrelas

User withdrawal not working.. After withdrawing from songtradr.. Amount is not reflected in my bank account after two tries also.. I think for large amount this problem happens.. Previously I withd... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

People died unknowingly or disappeared after using the songtradr website. "Monetization" of music purely means that the artist pays (more) for making his music. Then all these complaints are handled w... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

Songtradr is the world’s first data-powered, full stack, music licensing platform. Our smart music solutions mix artistry and data to amplify the world’s leading brands and enable rights holders to realize the full value of their music catalog. Whether you want a classic song or an awesome new tune, a global brand music strategy or a sonic identity, our smart music platform solves all your music needs. We work with brands, labels and catalogs, artists, agencies, UGC creators, and more, empowering them to engage, create, and amplify their content one note at a time. We power the world with music.


Informações de contacto

  • Wilshire Boulevard 2001, 90403, Santa Monica, Estados Unidos da América

  • www.songtradr.com

1,6

Muito mau

TrustScore: 1.5 em 5

237 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,6

Todas as opiniões

(237)

19 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Not received the withdrawal funds

Not received the withdrawal funds! Made withdrawal 15 days ago. Amazing!

14 de julho de 2022
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Resposta da Songtradr

Since there are various reasons for why a withdrawal may be delayed, please contact Support via support@songtradr.com so we can investigate further – we'd be happy to help.

Classificada 4 em 5 estrelas

Not too Bad TBH

Honestly, a beneficial service for artists working on a limited budget but still want to be on as many stores and social media as possible. Customer service is decent but they take a little while to resolve issues. Overall they are a pretty good service and I would recommend them.

12 de julho de 2022
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Resposta da Songtradr

Thanks for your honest review. We appreciate your patience as we work hard to resolve any issues you run into!

Classificada 5 em 5 estrelas

I can't say enough about Songtradr's…

I can't say enough about Songtradr's support team and its platform. Support has helped me with every aspect of placing my songs in a position to be heard by top executives and music supervisors. I recently uploaded tracks, and, through having (Betty), a support representative assists me, I have learned quickly how to complete the process of placing my music on their platform.
I've also learned quickly without having to complete full research of guidelines that help artists to receive all the income their music may earn for a variety of monetarized syncs.
I would definitely recommend Songtradr to artists who are looking to have the best opportunities for sync licensing.

30 de junho de 2022
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Resposta da Songtradr

Thanks for the kind review! We really appreciate it and are happy you are enjoying your experience on Songtradr. We’ll pass on the kind words to our Support team 🤗

Classificada 1 em 5 estrelas

They delay payments for as long as they…

They delay payments for as long as they can. One cannot help but suspect -especially after reading what other customers posted here- that there must be some other dubious practices.

24 de junho de 2022
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Resposta da Songtradr

Hey Francisco unfortunately we can't discuss personal account issues publicly, though would be happy to chat via support@songtradr.com to provide more clarity, as we look into each copyright claim on an individual basis.

Classificada 1 em 5 estrelas

Once you receive royalties - your account will be blocked and money lost

Unfortunately, despite excellent interface and services, the moment I started to receive royalties from streaming my music, problems have started. Without any proof, my account was blocked due to a claim of some sort of artificial plays on Spotify. I never employed any promotions on my tracks, so I know it can't be the case. From there on - no explanations, no proof of claims, nothing... Account blocked - money lost, apparently to cover any claims that may come from Spotify. If such claims never come - youll never know and they keep the money) My advice - stay away and distribute through someone else. I know I'm not the only one with such experience - we are many!

21 de junho de 2022
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Classificada 1 em 5 estrelas

Rip off. You won't get your money you've earned!

Rip off. They changed the rules for retrieving artist's money in 2021 and didn't tell anyone. I decided to take my money that I had earned, little thought it was $67.67. I thought it would be like all other platforms I am on, but no it isn't. They wanted a copy of my driving license, so I scanned it and they rejected it as they needed a photo of it from my phone (I don't use my phone for this as I use my desktop). Ok so I did that and plugged the phone into the desktop pc. Ok!!! Next they want me to take a selfie with my phone to prove that I am the same likeness as my driving license. That was it as i didn't bother going any further. I emailed them and told them they can cancel my account and take down my songs after 3 years with them. They didn't seem particularly bothered as the customer service seems non existant towards account artists. What I will point out is that I am with 3 other music platforms which don't require that sort of identification, and also I am with 2 publishers who have never asked for driving license ID or any other. And to top that, not even PRS (performing rights society) require this sort of ID. Very suspicious of Songtradr, and I suggest you stay well clear. Not only that, the site runs slow and crashes all the time whether you use firefox or google chrome and every time you upload it crashes and crashes. Awful. Waste of time. I had 54 songs on there.

29 de maio de 2022
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Resposta da Songtradr

We partnered with Jumio due to their strict data protection policies, which ensure your information is used for verification purposes only. If you'd like to learn more, this blog explains how the verification process works: https://blog.songtradr.com/what-is-songtradr-verification-id/.

Classificada 1 em 5 estrelas

is your music in Songtradr? you better read this .. Warning!!

Hello!
If you have your music on the Songtradr platform waiting to be license or you are using that service for music distribution of your songs you should know that you could receive this email anytime:
Betty (Songtradr)
May 20, 2022, 1:03 PM PDT

At this time, all releases have been blocked due to numerous artificial streaming strikes and you are no longer able to use Songtradr services.

Songtradr takes fraudulent activities seriously and is committed to upholding the integrity of the distribution system for artists, distributors, and other service providers.

This email is to notify you that we are terminating your account and terminating your access to all Songtradr services. Pursuant to Section 4(e) of our Digital Distribution Services Agreement with you, Songtradr has the right, in its discretion, to terminate your account.

All funds will be withheld and subject to review pending potential claw back from DSPs. We will revisit your account after this period and if we have received no claw backs from DSPs, your funds will be used to benefit the music community in a manner of our choosing.

Songtradr Support
Santa Monica, CA
M-F 9:30 - 6PM (PT)

that means they decide to cancel your account and take all the money you had collected and that you will collect in the future, with the excuse that your releases has artificial streaming.
Without any probe, without any report, without any warning of that activity. They just want you to assume that you are guilty of using artificial streaming on your releases.
They just close your account without any warning or probe and take your actual money and your future money with this statement:
All funds will be withheld and subject to review pending potential claw back from DSPs. We will revisit your account after this period and if we have received no claw backs from DSPs, your funds will be used to benefit the music community in a manner of our choosing.
Awful!!
so artist friends watch out and if you are using Songtradr you better take your money and music out of it before that happens to you.
That happened to me, and I haven't done any artificial streaming services as they said. Remember that no artist control how that their music is added to the thousandsplaylist inside Spotify, imusic, etc.
Last, don't waste your time trying to contact them, and don't spect any solution, supposedly they just care about the relationship with the Distribution Services Providers.
watch out dear friends artist.
stay away of Songtradr.
and good luck

26 de maio de 2022
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Resposta da Songtradr

Hi Eddy, thank you for taking the time to leave a review. We can't address the specifics of your account publicly, but understand your frustration. Due to DSPs (e.g Spotify, Apple Music, Pandora, etc.) taking a stronger stance on "Artificial Activity," Songtradr has implemented an ID verification layer in an effort to ensure authentic music is being distributed.

Classificada 5 em 5 estrelas

Songtradr has been excellent 👌…

Songtradr has been excellent 👌 extremely helpful. Sometimes it takes 1-3 days for a response back but every time they'll always get back in touch with you. I use Songtradr for music distribution but their licensing deals are legit too. I think they're one of the best music and licensing distributors out there. Would highly recommend to every musician.

12 de maio de 2022
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Resposta da Songtradr

Thanks for the kind words, Jem! We're happy to hear that you've had a positive experience with Songtradr. Please don't hesitate to contact us if you have any questions or need any support!

Classificada 1 em 5 estrelas

After one year of my last releases

After one year of my last releases, my songs were taken down from all platforms with some nonsense fraudolent plays claim. When asked for help, they told me that Spotify claimed it, but fortunately i talked with Spotify and they told me that wasn't true: Songs were taken down from SONGTRADR. So i reply to them and my songs comes back to Spotify and all the others dsp. Keep your money asap and change company. ASAP.

11 de maio de 2022
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Resposta da Songtradr

Hey Simona, unfortunately we can't discuss personal account issues publicly, though would be happy to chat via support@songtradr.com to provide more clarity, as we look into each copyright claim on an individual basis.

Classificada 1 em 5 estrelas

Awful, awful, awful

An awful, awful company. They don’t care about users, are dishonest and their supposed tech is an absolute joke.
Don’t be fooled by the new band aid they have stuck over the website, anyone that has a login will tell you the back end is still a dated, buggy, waste of internet space, dedicated to ripping off artists and musicians.
If you’re unsure please just the long list of terrible reviews right here.

10 de maio de 2022
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Resposta da Songtradr

We apologize that your experience with Songtradr hasn't been a positive one. If you'd like to speak further with our Support team, we'd be happy to help and can be reached at support@songtradr.com.

Classificada 5 em 5 estrelas

to be honest the last year with…

to be honest the last year with songtradr has been amazing! in the past they were harder to reach and fixing problems would take a while but since 2021 they stepped up their game for sure!

23 de abril de 2022
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Resposta da Songtradr

Thanks for taking the time to write this review! We're glad to hear your experience with Songtradr has been amazing lately. Our Support team is here to help make sure you're getting the most out of your experience with the platform – we'll pass on the kind words.

Classificada 2 em 5 estrelas

There’s no one to contact when u have a…

There’s no one to contact when u have a issue. It’s only a email or a phone number that no one ever responds back. The site is cool but the customer help or assistance in bad

21 de abril de 2022
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Resposta da Songtradr

Hey there, our Support team replies back to all users worldwide within 1-3 business days. We're currently in communication with you via email, but if you have any issues in the future, don't hesitate to reach out!

Classificada 1 em 5 estrelas

Took down music, banned my account and took my earnings

After a few days of release, my songs were taken down from all platforms with some nonsense copyright claim. When asked for help, they told me to email the person who claimed, whose emails were extremely unprofessional. Then they banned my account and took all the earnings!

14 de abril de 2022
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Resposta da Songtradr

Hey Bronze, unfortunately we can't discuss personal account issues publicly, though would be happy to chat via support@songtradr.com to provide more clarity, as we look into each copyright claim on an individual basis.

Classificada 1 em 5 estrelas

They Took My Songs And My Money 😭

I was working with songtradr, I have been since 2020,i wake today and my fans are tellin me that my songs are not on the digital platforms.... 😭. I trying logging into my account but it said my account wasn't registered!!! 😕Please songtradr bring back my money I don't wanna end up suing the company coz my songs where registered!

9 de abril de 2022
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Resposta da Songtradr

We apologize that your experience with Songtradr hasn't been a positive one. While we can't address the specifics of your account publicly, our Support team can provide further details via email.

Classificada 5 em 5 estrelas

Thank You Songtradr!

Songtradr has always done job for me getting all my music out with distribution as I have a lot of songs going out almost daily. The customer service been great if I had a few small problems as they git taken care of within a day. Monetization is also making my music money as 61 of my songs hit deals with stock music to date but I also put up a lot of different styles of music also in my Songtradr profile as it's always growing weekly.

3 de abril de 2022
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Resposta da Songtradr

Thanks for taking the time to leave a review! We're thrilled to hear you're satisfied with our distribution services and with the support you've received. Our Support team is always here to help out and ensure you can make the most out of your Songtradr experience.

Classificada 1 em 5 estrelas

bad distributors

bad distributors, they take your money

23 de março de 2022
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Resposta da Songtradr

Thanks for leaving a review - we're sorry to hear you've had a bad experience with the platform. We're not sure what we're referring to but we'd like to look into it so we can ensure you're paid correctly – please email support@songtradr.com with your account details and we'd be happy to help!

Classificada 1 em 5 estrelas

Will refuse to pay and will make…

Will refuse to pay and will make illegitmate excuses when you ask for withdrawal. Customer support is horrible. They refuse to pay you. Do not use them.

22 de março de 2022
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Resposta da Songtradr

Thanks for leaving a review - we're sorry to hear you've had a bad experience with the platform. We are currently in contact with you via our support email and are awaiting your reply to help solve the issue you are having with the platform.

Classificada 1 em 5 estrelas

Usual low budget distributer

Usual low budget distributer that does not offer a serious contract. With what is offered, you have no room to proceed legally. If they don't like something, they'll take your music down overnight, keep your earnings and be done with it, without an explanation. So also in my case after all the requirements for tax data and biometric verification. If you don't live in the US, widely avoid this distributor.
Pure disappointment and waste of time after a year as a customer.

20 de março de 2022
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Resposta da Songtradr

We apologize that your experience with Songtradr hasn't been a positive one. While we can't address the specifics of your account publicly, our Support team can provide further details via email.

We introduced the ID verification layer to protect our community from real fraud, copyright infringement, and artificial streaming related activity, as well as to preserve the integrity of our platform. Songtradr's ID verification partner, Jumio, is committed to protecting personal data and privacy, and has strict data protection policies. Your information is used for verification purposes only. If you'd like to learn more, this blog explains how the verification process works and why we chose to partner with Jumio: https://blog.songtradr.com/what-is-songtradr-verification-id/.

Classificada 1 em 5 estrelas

They don't care about you

They only care about making money, I withdrew money and never got it instead they told me that it was charges, how cam you let me withdraw if you know that all the money will circum to charges

17 de março de 2022
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Resposta da Songtradr

Hi Thabang, thanks for leaving a review. We're not sure what we're referring to but we'd like to look into it so we can ensure you're paid correctly – please email support@songtradr.com with your account details and we'd be happy to help!

Classificada 2 em 5 estrelas

Terrible with payout

15 de março de 2022
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Resposta da Songtradr

Hey Shawn, there are multiple reasons for why a withdrawal may be delayed – we'd be happy to look into the reason if you email support@songtradr.com. While distro royalties happen every month from the 25th-5th, all other earnings are not guaranteed, so once we receive reports we deliver to the users account immediately.

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