Sonic Direct Opiniões 37 209

Informative knowledgeable staff. Next day delivery . Installation was timely, fitter clearly knew his stuff. Price - was good value for money.

After a manufacturing fault was found
Sonic sorted it out

Terrible customer service, won't ever use again

very prompt, responsive and reliable service, goods arrived safe and in perfect condition, I strongly recommend Sonic Direct.

Thanks to all.

I was looking for a reasonable sized fridge/freezer just for myself and found one on Sonic's website that was affordable. It was also available for viewing at their store, off Ingleby Road in Bradford, so l went down to have a look. They had an impressive showroom with a lot of appliances and l soon found the one l wanted. Straightaway l decided to buy it and was served quickly by one of their sales staff. To my surprise their was a discount on offer, not available online, so l paid for it, including delivery - l was able to pick a day for this and they offered a 3 hour window for delivery. On the day of the delivery l received a call from their driver that they would be arriving in about 20 minutes. They arrived on time and two staff brought my fridge/freezer straight into my kitchen where l wanted it, which was great. The whole process was quick and easy from start to finish, with no messing around and their delivery team offered to take away my old fridge for a small charge. It was all just what l wanted, a good experience in store and smooth delivery process. I will certainly be returning to Sonic in the future for any more electrical appliances.

Very impressed with the speedy process from order to arrival of my product. All within 24 hours, and my product arrived with no problems, damage or errors. Very happy and I will shop here again. Thanks. 😊

Great service all round very happy

Great company. Fast 2 day delivery for a washing machine which comes with a 10 year parts and labour warranty. Would recommend.

Professional friendly and great experience

I wanted a sound bar within a certain price range at short notice. I did my research Claude but wanted to avoid Amazon and support a smaller business.

I had expected to hold this sentiment until getting to the next day delivery part, however, Sonic Direct remained the cheapest even after factoring in delivery and it arrived on time the next day.

Excellent service.highly recommend

Product and free delivery very prompt

Sonic Direct always give good service and their delivery is always prompt and efficient. The only thing this time was that we were steered in the direction of a particular make of washing machine and I'm not sure it was the one I really wanted. The delivery team, Sandeep and Zulfi, were excellent.

Arrived on time and the tv for the money is amazing

Everything was fine until the delivery of my new washing machine arrived. When I spoke to someone on the phone a couple of days earlier and explained the delivery would be required in my cellar and would that be ok, the staff member said that wouldn’t be a problem.
The delivery arrived but the 2 chaps refused to take it down to my cellar due to ‘health & safety’ reasons.
Had I known that, I would have ordered it from somewhere that would take it down to my cellar.
I live on my own, the washing machine is still in my kitchen until I can recruit some help.
Very disappointing.

Update - Ian from Customer Services kindly reached out a few days later and with the assistance of a colleague, he personally came to take the unit down to the cellar & install it.
From a disappointing experience the way Sonic dealt & corrected the issue was to their credit.

Staff polit and helpful and professional

Good all-round service and they actually had the freezer in stock for me to collect.

Website and purchase clear and straightforward. Delivery on time, no issues with washing machine installation and old machine removal. Tested, controls and guarantee explained. Sonic staff courteous and friendly. Washer working fine, all good. Well done.