Spartan Gym Gear  Opiniões 

155
TrustScore: 2.5 em 5

2,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Brought two hoodies from them in December. Said order will take 7-10 working days. Still haven’t received it and the website doesn’t appear to work anymore. No tracking # either.

Classificada 1 em 5 estrelas

Still not received the goods as promised. Now already at twice the advertised delivery time. Unfortunately still not received product at 18 days post ordering. No response from last 3 emails.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent customer service throughout, very quick responses (Instagram DM can't speak about email). They kept me updated on when the weights would be dispatched and arrive and they came in under 2 wee... Ver mais

Classificada 5 em 5 estrelas

I've placed 2 individual orders through Spartan Gym gear after seeing their adverts on Facebook. They're fairly priced and very competitive with the other raw steel plate manufacturers that have appe... Ver mais

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2,4

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TrustScore: 2.5 em 5

155 opiniões

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2,4

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Classificada 1 em 5 estrelas

Unfortunately 1 star only

Unfortunately I have to give Spartan Gym Gear 1 star. I ordered and received the Olympic weight set without any hitches: purchase and delivery was good. However, the quality of the weights are not up to scratch. There are chips in the outer material covering the metal, making them look second hand. I contacted customer support and was immediately contacted by Sid. Who asked for pictures and gave me an email to send these to. I sent these pictures, followed up with two more emails asking for comment. No one has replied. No one has acknowledged any of my emails. The only thing i can think of is that this has gone into their junk mail. But without a phone number to call (yes, Sids email was without signature or phone number). So now, i have to leave this poor review. I will not recommend dealing with this company. They do not appear to want to be proactive in fixing their defective items.

28 de abril de 2022
Classificada 3 em 5 estrelas

I ordered bumper weights which were…

I ordered bumper weights which were delivered 10 days later than the email confirmation and when trying to chase order your only option is email has no telecom is available?? not the best when you have parted with monies.

7 de setembro de 2021
logótipo da Spartan Gym Gear

Resposta da Spartan Gym Gear

Dear Howard Douglas

Thank you for your feedback. We are very sorry for the delay with your order. We recently started working with a new courier company DPD in the hopes that the fulfilment of orders would be more efficient. However we have had the opposite experience. Despite daily reassurance that orders would be collected from us and delivered to our customers, DPD failed to collect the items repeatedly despite them being ready. All items are packed and ready for despatch once you receive an email confirming this.

We sincerely apologise for the slight delay with your order. We are now looking to work with other couriers in order to address this.

We hope you enjoy your new fitness gear!

Kind regards

Spartan Gym Gear

Classificada 5 em 5 estrelas

Metal plates

Plates are fantastic. The paint where the barbell goes will run off a little when u slide them on but for the price really not a big deal for me. Shipping was hasle free and fairly quick for the amount of weight i ordered. I would say this is a great budget set of plates that are very thin and versatile for at home use. If u want better quality its almost double the price.

16 de julho de 2021
Classificada 1 em 5 estrelas

Oh gosh where do I start!!!!

Oh gosh where do I start!!!!
I ordered some weights however within an hour I cancelled said order. I emailed Spartan direct to explain.
The next morning I had heard nothing so I emailed again telling them to cancel and to not dispatch. I still heard nothing.
I tried to contact them through ‘contact us’ on their website as they have NO TELEPHONE NUMBER. Still no contact.
The weights then arrive 3 days later.
I don’t open the boxes.
I try to make contact a number of times through email, Instagram and messenger and finally after 8 days Spartan contact me and say I can have a refund however I must return the goods at my own cost.
I had already spent £30 for a delivery I tried to cancel and then after days of research, I found someone who would do it for £60.
I get the goods delivered back. Meanwhile I’ve still emailed them asking to consider paying for the return as it was not all my fault.
I’ve now returned the goods and still am awaiting refund and no one in any of the few correspondences has even said about the extra cost to myself for return.
I was told a refund would be issued last week. Not happened.
I’ve now started researching small claims court.

13 de junho de 2021
logótipo da Spartan Gym Gear

Resposta da Spartan Gym Gear

Hello Helen

We are sorry to hear you felt that your order was processed and delivered too quickly.

Our returns policy is clearly described on your returns page on the website and is in keeping with most other fitness suppliers.

Your refund can only be processed once the goods have ben returned. Once they are returned the refund can be processed. When it appears back in your account will depend on the method used for payment and your bank. Your refund has been processed and should be with you shortly. If you contact our support team team@spartangymgear.co.uk they can provide you with more updates.

Classificada 1 em 5 estrelas

Truly awful service

Truly awful service.
It has taken an age to get a response regarding a damaged delivery and when I asked for a refund after a considerable wait I was told that the damaged weight bar could be collected and refunded or exchanged, but the weights that were part of the set with the bar I would be liable for the cost to get them returned.
Stay away if you want to deal with a company who are contactable and respond within the timelines they say and offer reasonable solutions.

11 de junho de 2021
logótipo da Spartan Gym Gear

Resposta da Spartan Gym Gear

Hello Adam Barker

We are sorry to hear you were not happy with the solutions suggested including an exchange for the bar, a refund for the bar or a refund for the full set.

Classificada 5 em 5 estrelas

Olympic Plates Set

Ordered a set of Olympic plates on Wednesday night; they were dispatched on Thursday and delivered on Friday! Can't ask for much better than that! Cheers Spartan!!

27 de março de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

Barbell broke when taking from packaging

Bought a barbell a few months ago, unfortunately one of the end pieces on a sleeve came off when it was taken out of the packaging, so I've had to periodically superglue it back on, to stop it falling down and letting the weights beyond the sleeve.

Price and delivery was fine, though item quality obviously needs some work.

16 de março de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered 20kg plates on the 1st had no…

Ordered 20kg plates on the 1st had no correspondence until the 12th when I opened case on paypal due to not hearing anything from them.

Pretty disappointed in customer service. Would have waited if you had allowed me the chance to respond before you just closed the case on PayPal you was to hasty and lost business.

14 de março de 2021
Opinião espontânea
logótipo da Spartan Gym Gear

Resposta da Spartan Gym Gear

Charlie Shearer,

We are more than happy to update customers with their order status when they contact us. We are not routinely sending out emails as a lot of information is already available on our website. If people would like an update we are more than happy to update them.

The first we heard from you was a PayPal case to cancel the order and refund the money, which is what we did. We do not want to cancel orders but as this is what you requested that is what we did.

Classificada 1 em 5 estrelas

The products turned up weeks late.

The products turned up weeks late.

The communication from the company was really poor.

Very dissapointed in the service.

The product was ok once it had arrived but it took some chasing

8 de março de 2021
logótipo da Spartan Gym Gear

Resposta da Spartan Gym Gear

Dear Robert Leach,

Your items were delivered within the stated time frame of 15 business days. We also are more than happy to provide update upon request. Most of the information is available on our website and so we do not routinely send our messages unless asked. When asked, we are happy to provide updates. Delivery times have also increased compared to normal due to the demand for gym equipment. Lead times and delivery times are getting much quicker now that we continue to adopt new systems to provide quicker delivery options.

Thank you for your positive feedback on the products.

Classificada 5 em 5 estrelas

Have been using my bar & weights now…

Have been using my bar & weights now for about a week. The customer service was fantastic, given the the length of time some other larger retailers have taken, I was pleasantly surprised by how quickly I got a response and how helpful they customer advisor was. The quality of the goods is high, it maybe could benefit from the handles of the weights being a bit rounded so they didn’t cut into your hands as much when using just the weight plate (not that it left any damage was just would’ve been a nicer grip). The only like negative-ish thing is the length of time it took for them to come (up to three weeks) BUT in fairness they very clearly label this so it wasn’t their fault I just wanted them sooner.

7 de março de 2021

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