SpinLife associates were friendly, courteous and very knowledgeable in their work. Even though, I attempted to cancel my order and the associate was still friendly and courteous. I called back again... Ver mais
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Leia as opiniões dos outros
Our Rascal mobility scooter arrived in 2 days and in good shape. So far he loves it. Batteries were charged. Easily rolls on grass like we wanted. Will give him much more freedom. Great delivery updat... Ver mais
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I ordered a seat cushion cover on April 1st and never heard anything else from you besides the original order confirmation. After two weeks, I called today, and a nice lady told me that the order had... Ver mais
A empresa respondeu
Last times everything easy everything came early this shipment is slower but I’m sure will be on time deliver date is Tuesday (2 days) It came in the nick of time Tuesday! And I am breathing a sigh... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Informações de contacto
330 West Spring Street, 43215, Columbus, Estados Unidos da América
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4,2
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da SpinLife.com
We're so glad to hear you found what you needed and that your order arrived ahead of schedule. We appreciate your kind words and positive feedback.
Able to call office with help to put…
Able to call office with help to put together.
22 de janeiro de 2025
Resposta da SpinLife.com
We appreciate you taking the time to share your experience. We're glad to hear that you were able to get the help you needed.
The customer service person was great
The customer service person was great. Very find n knowledgeable. She answered every question I had. N within in minutes all ordered n shipping date.
24 de janeiro de 2025
Resposta da SpinLife.com
We're so glad to hear you had a positive experience with our customer service representative. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are happy to hear that our representative was able to meet your needs.
Lead Time Changes After I Paid?
Two things:
1) About an hour after I placed the order, you doubled the lead time. Get that straight up front, NOT after you've taken someone's money.
2) Maybe more ROHO's fault, but finding a part number for their cushions on their site or yours is a hassle and then doesn't even do any good, because the cushion-covers are sold by measurement. Actual measurements can be off an inch short or long measuring something like that.
The lead-time thing is the one that got you two stars.
I appreciate the response, but the TEN to fifteen days lead stated was superceded by the date provided upon placing the order, which was less than fifteen. Later, it was changed again to fifteen days. Once I wrote the review, it was changed to a shorter date.
17 de janeiro de 2025
Resposta da SpinLife.com
Hello Jeff. The cushion cover that you ordered does have a 15 business days lead time as posted on our website. Good news! We were able to work with our vendor partner and your order was shipped early and will be delivered to you shortly.
Resposta da SpinLife.com
Hello Chance. We are absolutely thrilled to hear that the cushion is fantastic! Thank you for sharing.
Excellent communication
Excellent communication and advice from Bev, a product specialist. Reliable company. Quick delivery.
16 de janeiro de 2025
Resposta da SpinLife.com
Hello Alfred, We're thrilled to hear about your positive experience! It's wonderful to know that Bev provided you with excellent communication and advice. We truly appreciate you taking the time to share your feedback.
Jaime deserves 100 stars very very very…
Jaime deserves 100 stars very very very professional, friendly,patient and courteous plus an asset to Spinlife .Very knowledgeable of each and every product and very helpful in choosing the right product. She is a keeper for Spin Life and I very seldom leave reviews like this.
14 de janeiro de 2025
Resposta da SpinLife.com
We're thrilled to hear about your wonderful experience with Jaime! It's wonderful to know that her professionalism, friendliness, patience, and extensive product knowledge made your shopping experience so positive. We truly appreciate you taking the time to share such a detailed and glowing review; it means a great deal to us. We'll be sure to share your feedback with Jaime and the team. We strive to provide exceptional customer service, and your comments are a testament to Jaime's dedication. Thank you again for choosing us and for your kind words. We value your business and hope to see you again soon.
VivaLift Ultra
The site has a lot of information on it and alot of specific options on lift chairs. I found the site easy to navigate. I also drove to the Delaware store to see a sampling of lift chairs on display and fabrics availability.
10 de janeiro de 2025
Resposta da SpinLife.com
We're thrilled you found our website informative and easy to navigate, with plenty of specific lift chair options to explore! We appreciate you taking the time to visit our Delaware showroom to see the lift chairs and fabric selections in person. Your feedback regarding the website's user-friendliness and the helpfulness of our showroom display is invaluable to us as we strive to improve the customer experience. We're delighted you had a positive experience and hope you find the perfect lift chair to meet your needs. Thank you again for sharing your feedback!
helpfull information and assistance…
helpfull information and assistance fform spinlife employees
8 de janeiro de 2025
Resposta da SpinLife.com
Hello Don, We're honored to have provided helpful information and assistance. Thank you for choosing SpinLife.
I guess Spinlife generic useless…
I guess Spinlife generic useless message from vendor didn’t see that I’ve already called 6 times and all 6 said they would get back to me , well I’m still a paraplegic and you never call back so everyone that’s the true response to this cya message from someone who knows nothing but send out a useless message. Hey how about calling with a solution, it’s been weeks and wheelchair still doesn’t work, real brain surgery Spinlife
1 de dezembro de 2024
Opinião espontânea
Resposta da SpinLife.com
Dear Curt,
We are sorry for the ongoing issue with your wheelchair. A member of our customer service management team is actively working on this and has been in contact with the manufacturer for a resolution. We understand the importance of getting this resolved for you as quickly as possible. You are a valued customer and your satisfaction is very important to us.
great and easy
7 de janeiro de 2025
Resposta da SpinLife.com
Hello Richard, Your positive feedback is greatly appreciated. Thank you for taking the time to provide feedback.
the order was quick and easy
6 de janeiro de 2025
Resposta da SpinLife.com
We're grateful for your feedback. Thank you for choosing SpinLife.
Put a work order in on Sunday tech was…
Put a work order in on Sunday tech was out on Tuesday and fixed chair he was great
5 de janeiro de 2025
Resposta da SpinLife.com
Thank you so much for your kind words, Vaughan. We really appreciate you taking the time out to share your experience with us.
Great Customer Service: Lisa provided me exceptional customer…
Lisa provided me exceptional customer service! She was kind, and knowledgeable about the various patient lifts and how the one I ultimately purchased fit my specific needs. Lisa made my buying experience with SpinLife a most pleasant experience!
6 de janeiro de 2025
Resposta da SpinLife.com
Hi Pamela, We're pleased to hear that Lisa provided you with exceptional customer service. Thank you for sharing your experience with SpinLife!
Not quick enough
I realize you made an effort to get in touch with us during this holiday. But my concern for my husband’s well being and health is the upmost importance. He is completely paralyzed and HE needs the dolphin bed to work. This isn’t getting done quickly
27 de dezembro de 2024
Resposta da SpinLife.com
Dear Jo Ann,
We are sorry for the delay in locating a tech in your area to handle the service. A tech has been assigned and he will be contacting you shortly to schedule an appointment.
Thank you,
SpinLife
package arrived opened and totaly…
package arrived opened and totaly destroyed - can't imagine why a shipper would need to open the shipment - have no idea if anything is missing - am requesting the company take back their product.
20 de dezembro de 2024
Resposta da SpinLife.com
We apologize for any inconvenience caused by the condition of your package. We will work with our vendor partner to have a new scooter shipped out to you.
Grandma’s Christmas Gift
Easy to use website for a product with high reputation.
17 de dezembro de 2024
Resposta da SpinLife.com
Thank you for your kind words. We are glad you found our website easy to use and appreciate your positive feedback.
Always the easiest and best site to…
Always the easiest and best site to visit for our multiple scooter needs.
15 de dezembro de 2024
Resposta da SpinLife.com
Thank you for your kind words! We're thrilled to hear that you find our site easy to use and helpful for your scooter needs. We appreciate your continued support and strive to provide a seamless experience for all our customers.
Speedy customer and technical service
Was able to take advantage of discount with quote because sales person suggested locking it in. Delivery was sooner than expected, and on time. Spin life customer service helpful resolving issue with freight company. Technical support quickly answered our assembly question, that Pride took 2 hours to reply too.
12 de dezembro de 2024
Resposta da SpinLife.com
Thank you for your kind words and for sharing your positive experience. We're delighted to hear that you were able to take advantage of the discount and that the delivery was timely. We also appreciate your feedback regarding our customer service and technical support. We strive to provide excellent service to all our customers.
Thanks Karl for your help
12 de dezembro de 2024
Resposta da SpinLife.com
We're so glad to hear that you had a positive experience. We appreciate your kind words and feedback.
A Experiência Trustpilot
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