SpinLife associates were friendly, courteous and very knowledgeable in their work. Even though, I attempted to cancel my order and the associate was still friendly and courteous. I called back again... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Our Rascal mobility scooter arrived in 2 days and in good shape. So far he loves it. Batteries were charged. Easily rolls on grass like we wanted. Will give him much more freedom. Great delivery updat... Ver mais
A empresa respondeu
I ordered a seat cushion cover on April 1st and never heard anything else from you besides the original order confirmation. After two weeks, I called today, and a nice lady told me that the order had... Ver mais
A empresa respondeu
Last times everything easy everything came early this shipment is slower but I’m sure will be on time deliver date is Tuesday (2 days) It came in the nick of time Tuesday! And I am breathing a sigh... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Informações de contacto
330 West Spring Street, 43215, Columbus, Estados Unidos da América
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4,2
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My order was a breeze… the most helpful…
My order was a breeze… the most helpful customer service I have ever received from any business. Questions answered quickly & seems like 24 hours a day they respond. Absolutely a pleasure to work with.
29 de abril de 2025
Resposta da SpinLife.com
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our customer service team. Our team is dedicated to providing exceptional support and we're delighted that you found them so helpful. We appreciate your feedback and will continue to strive for excellence in all aspects of our service.
Great and quick service from your…
Great and quick service from your Company. I was delighted with the professional service I received from LISA GABRIELLE. She was very loving, caring and full compassion and patience. She is also skillful with her job and very helpful. Great expertise from LISA.
13 de abril de 2025
Resposta da SpinLife.com
We are so pleased to hear you had a positive experience with our company. We strive to provide our customers with the best possible service and we are thrilled to hear that you were delighted with the professional service you received. We will be sure to pass your kind words along to Lisa Gabrielle.
My first time using live CHAT
My first time using live CHAT. Very helpful. Answered my questions and made my purchase really smooth.
11 de abril de 2025
Resposta da SpinLife.com
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our live chat service. Our team strives to provide helpful and efficient support, and we're glad we could make your purchase smooth.
Trust in the Digital Age
I always buy my medical equipment from SpinLife. Hopefully, in the age of AI, they will continue to provide live customer service as needed, in addition to quality products. They keep me "in-motion"!
11 de abril de 2025
Resposta da SpinLife.com
We appreciate your kind words and your continued loyalty. We are committed to providing high-quality products and excellent customer service. We value your feedback and will continue to strive to meet your expectations.
Very professional
Product specialist Beth, was very helpful and polite. She was confident with the service that Spinlife gives its customers. I am very happy with the product and how she helped me with pricing. Most of all, Beth, followed-up with phone calls to ensure I was satisfied with product.
She walked me through on the computer the link email to me.
I give my product specialist five stars for excellent customer service.
7 de abril de 2025
Resposta da SpinLife.com
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our product specialist to be so helpful and knowledgeable. It's wonderful that she was able to assist you with pricing and ensure you were satisfied with your purchase. We strive to provide exceptional customer service, and it's heartwarming to know that our efforts are making a difference.
Resposta da SpinLife.com
Hello Jerry. We are sorry for your experience. We will be reaching out to you discuss
Never Again Will I Buy from SpinLife
The sales representatives gave me the wrong information on a transport wheelchair, but I didn’t know he was providing the wrong information until the item arrived. I sent the item back after I was hassled in January 2025 and I still have not received my refund. I emailed to check the status of the refund nearly two weeks ago and after two months and two weeks still no refund, but SpinLife has the item back already.
10 de janeiro de 2025
Resposta da SpinLife.com
We understand your frustration with the delay in your refund. We are committed to providing excellent customer service and are working diligently to resolve this issue. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work to process your refund.
Easy to order and I had to call because…
Easy to order and I had to call because I mixed up address numbers and they fixed very quickly
24 de março de 2025
Resposta da SpinLife.com
Hello Brandi. We appreciate the rating, and are glad we could provide you with a positive experience!
I emailed a question on Sunday…
I emailed a question on Sunday afternoon and received a phone call the next day, wow! The gentleman who called not only answered my question, but he also added the item I had a question about (size) and emailed a link so all I had to do was click the link and pay. So easy. Thank you Spinlife for the great service.
24 de março de 2025
Resposta da SpinLife.com
Hi Jeffrey. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
I am considering buying a lift chair
I am considering buying a lift chair. It was easy to use your web site to see what is available to me. I ordered some swatches to see what color would work for me.
17 de março de 2025
Resposta da SpinLife.com
Hi Diana. We appreciate you taking the time to share your positive experience. We're glad you found our website easy to use and that you were able to order swatches to help you make your decision.
Was able to find the scooter I need and…
Was able to find the scooter I need and ordered it very easily.
15 de março de 2025
Resposta da SpinLife.com
Hello Patrick. We're delighted to hear you had a positive experience finding the scooter you needed. We strive to make the ordering process as simple and convenient as possible.
a patient and knowledgeable sale agent…
a patient and knowledgeable sale agent made my experience great. thank you!
11 de março de 2025
Resposta da SpinLife.com
Hi Eleanor. We're delighted to hear that you had a positive experience. We appreciate your kind words about our sales agent's patience and knowledge.
I purchased a mobility scooter
I purchased a mobility scooter from them just the other day it arrived today damaged I sent them pictures. They did say they were going to send it to the manufacturer but I wanted to talk to them because I feel that the product they sent me was returned. It was a scooter, and then instructions they gave me. they said the battery needs to be connected when you get it it was already connected and it also said the battery needs to be charged because it will not have a charge on it when it arrived the battery was hooked up, and the battery was 100% charged plus The Styrofoam that was packaged in it was just crumbs. I sent them pictures of that. Also I tried to have them contact me they just don’t respond.
14 de março de 2025
Opinião espontânea
Resposta da SpinLife.com
We understand your frustration with the damaged mobility scooter and the lack of communication. We strive to provide excellent customer service and are disappointed to hear about your experience. We appreciate you reaching out to us and sharing your concerns. We will investigate the matter further and take appropriate action to ensure a better experience for future customers.
Excellent
We ordered it on Wednesday 3-4-2025 and received 3-6-2025 about 9pm. Excellent service!!!
5 de março de 2025
Resposta da SpinLife.com
We are pleased to hear about your excellent experience with SpinLife. Thank you for sharing your feedback!
Great Customer Service
I ordered a wheelchair online and some of my choices were not consistent with the wheelchair specs. Jeff (Spinlife customer service rep) called me and made sure all of my choices were wheelchair compliant, and what I really wanted on my chair. Geat customer service!
27 de fevereiro de 2025
Resposta da SpinLife.com
We appreciate you taking the time to share your experience. It's wonderful to hear that you had a positive interaction with our customer service representative. We strive to provide our customers with the best possible experience, and we're glad that Jeff was able to ensure you received the right wheelchair for your needs.
Resposta da SpinLife.com
We appreciate your kind words and are thrilled to hear you had a positive experience with our product, ordering process, and delivery.
Able to order online received order…
Able to order online received order very fast , easy to finance without any issues. Was exactly what I needed to make my life more independent. Will recommend to my friends .
28 de fevereiro de 2025
Resposta da SpinLife.com
Thank you for your kind words and positive review. We're thrilled to hear that you had a positive experience with our online ordering process and financing options. We're also delighted that our product has helped you achieve greater independence. We appreciate your recommendation and will continue to strive for excellence.
Super Fast Shipping
Super Fast Shipping. Arrived Safe & Sound. All went smooth: From ease of browsing the site, to finding exactly what we needed, to ordering, to receiving--Very Happy with the whole experience! Definitely Recommended.
28 de fevereiro de 2025
Resposta da SpinLife.com
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our website and service. We strive to make shopping easy and enjoyable for our customers, and we're delighted that you found everything you needed. We appreciate your recommendation and look forward to serving you again in the future.
We purchased Rouge wheelchair from…
We purchased Rouge wheelchair from spin life . A sales person , Trent was who took us through the process . He was very detailed in helping us . Also his patience and kind words made this process so easy . When the chair arrived we are so happy with it . When it’s time to purchase another chair I will be calling Trent again. He went beyond his job to take care of us . Thank you again Trent and spinlife .
21 de janeiro de 2025
Opinião espontânea
Resposta da SpinLife.com
We are thrilled to hear about your positive experience with Trent and our company. It's wonderful to know that Trent's dedication and expertise made the process of choosing the right wheelchair so easy for you. We strive to provide exceptional customer service, and we're delighted that Trent went above and beyond to ensure your satisfaction. Thank you for sharing your kind words. We appreciate your business and look forward to serving you again in the future.
i love my scooter
31 de janeiro de 2025
Resposta da SpinLife.com
We're thrilled to hear you love your scooter! It makes us happy to know our product brings you joy.
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