Spoonflower Opiniões 

1655
•
TrustScore: 3.5 em 5

3,5

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Classificada 5 em 5 estrelas

The live help agent who took over my Help chat from the chat bot provided excellent customer service. She was understanding, efficient, and decisive, determining that my shipment of swatches was los... Ver mais

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Classificada 3 em 5 estrelas

I've ordered several times. Each time there has been an issue with delivery. Recent one for 9 yards of fabric...never arrived. They finally resent after a lot of back and forth emails but then I was s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve had such a positive experience with Spoonflower! I love the huge variety of unique designs and how easy it is to find something that feels completely different from what you see in typical stores... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I had delivery and shipping issues with my 1st 2 orders. I had to call about my 1st order and then my 2nd order was never shipped. I did contact customer service both times and the response took longe... Ver mais

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Informações sobre a empresa

  1. Loja de papel de parede
  2. também em
  3. Loja de tecidos
  4. Loja self-service

Escrito pela empresa

Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(1655)

204 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

FAKE Polartec Fleece

I ordered their polartec fleece in a print that I cannot find anywhere, given our local fabric store shut down 2 years ago, and what they sent is nothing short of flannel material. All I ever purchase is polartec fleece as that is all I work with and I reached out to them regarding this and they said they couldn't do anything because they shipped/printed on the wrong type of material. I could understand if I made a mistake on the type of material I selected when ordering but this was not the case. Buyer beware, if you looking for polartec fleece, shop elsewhere and good luck.

14 de setembro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Vivian. We understand your point of view and the fabric you are referring to is indeed Polartec® Fleece Fabric. Due to the printing process, it can be a bit flattened out which may change the hand a little. Otherwise you can learn more about the fabric here: https://www.spoonflower.com/en/fabric/types/polartec-fleece

Classificada 1 em 5 estrelas

The peel and stick wallpaper doesn't…

The peel and stick wallpaper doesn't stick. I installed mine on a new drywall, dust free, primed months before installation. It literally fell down 2 months after installation. Disappointed!

10 de setembro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Diane, we are sorry to see that there was an issue with your Peel and Stick wallpaper. If you have not done so already, we encourage you to reach out to our customer support team to discuss any resolutions within our guidelines. Thank you!

Classificada 5 em 5 estrelas

Great customer service

I had issues with my fabric and used the chat. The lady I got was wonderful! Not only was it nice to actually get a person instead of fighting ai chat bots or endless call center loops, but she was incredibly friendly, very knowledgeable, and helped me with all my miscellaneous questions. I now have more project ideas, but it did help me decide that spoonflower is worth purchasing from. So far I've had a lot of good luck with my prints on the organic cottons. I sew a lot so finding a good fabric company is a big deal for me especially when I have to order online and can't see and feel the fabric on purchase. Great customer service will keep buying

15 de setembro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much for sharing, Amanda! Our team can chat happily about our fabrics any time.

Classificada 5 em 5 estrelas

Working with Carrie G at Spoonflower…

Working with Carrie G at Spoonflower today was absolutely delightful. She is very knowledgeable, personable and answered all my questions. Thank you!

13 de setembro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Mary. I am sure Carrie will be quite happy to know that you found her to be delightful!

Classificada 1 em 5 estrelas

THEY HAVE CHANGED THEIR PRODUCT

I ordered paper early in 2026. Loved it, loved the quality. Spent over $1400 on paper and fabric. I ordered what I thought was the same paper to wallpaper an adjoining room. I knew that there would be a possibility of a slight color variation as it was from a different print run, however it was an entirely different type of wallpaper. Both were unpasted, one had a fabric backing and a textured surface, the other is cheap paper like any run of the mill wallpaper, but with the expensive price of the previous quality paper. The company has nothing notifying customers that they've changed their paper styles/descriptions etc. I have asked for my money back, but have not received a response from anyone.

I did hear back and they offered to send me samples of their other types of wallpaper that they now produce. If I like it, they are willing to issue a credit that I can use toward the purchase of a different type of paper. I am waiting to see what get sent. Additionally, of course the original paper was purchased on sale at 30% off, it remains to be seen what price I will be charged should I decide to go with a different type of paper, but at least they seem to be trying to meet me somewhere in the middle.

11 de setembro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Laura! I have requested more information so we can be sure you were able to connect with one of our Customer Support team members. Thank you!

Classificada 5 em 5 estrelas

I love they can do all the printing on Fabric

I love they can do all the printing of fabric and you can basically get anything you want done now. I was able to do a customers request for a quilt so easy for them because I could order exactly what they wanted for a brand new Great grand baby it came out beautiful because of the fabric. Thank you.

2 de novembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

That is great to hear, Sandi! Our quilting customers love the possibilities of so many design combinations. The great-grand baby is so lucky!

Classificada 5 em 5 estrelas

Ordered Wallpaper

Ordered Wallpaper. Absolutely love ordering the exact sizes I needed and knowing when it comes I wont have alot of waste. I have put up a lot of wallpaper in my years. The prepasted paper was excellent. Very pleased.

11 de setembro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much, Michael! We appreciate what wallpaper installers do as well!

Classificada 1 em 5 estrelas

As an architect in Spoonflower’s trade…

As an architect in Spoonflower’s trade program, I relied on my trade rep to spec wallpaper quantities for a powder bath. I gave her the measurements and was told to order six rolls, which turned out to be short at install. Because Spoonflower prints on demand, a few extra rolls risk a dye-lot mismatch, so re-ordering means eating the cost of what I already bought.

When I asked for help resolving it, I was simply told to take it up with my installer. What disappointed me wasn’t the miscount, those happen, but the refusal to help solve it. In a relationship-driven industry, that’s what I can’t get past.

The artists’ designs are fantastic, but the paper quality was underwhelming, and going forward I will work with more reputable wallpaper reps and will not be bringing my own or my clients’ projects here again.

1 de setembro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for sharing, Tammy. I am unable to find the order information based on what is shared here, but please feel free to reach back out to us if you have any other concerns or questions.

Classificada 1 em 5 estrelas

I’m convinced they are entirely run by…

I’m convinced they are entirely run by AI now. Customer service responses sounded canned and didn’t help my issues. Also, the (very expensive) wallpaper had a couple printing glitches. I’m done with them.

Edit, post response: If I had just been able to pass a message to an actual person who had anything to do with the printing, my problem could have been solved. This didn't have to do with your standard printing process.

24 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Abby. I see from the communication that you were hoping to have your wallpaper printed in a very specific way. It looks like our customer support team member attempted to explain how our printing process works. I am sure their intention was not to sound robotic and they just wanted to provide more context, but we are sorry if it came across as canned. Feel free to reach back out to our team if we were not able to resolve your issue! We can definitely take another look from there.

Classificada 1 em 5 estrelas

The swatches I ordered was very poorly…

The swatches I ordered was very poorly handled
They came all creased and one had a thread coming off
Since this was my first order I was very much disappointed
Wondering if I order one yard it comes this way

22 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

We would like to learn more about your experience and have requested information. We would be happy to help answer any questions or determine if there was an issue with your swatches. Thank you! Update: We did not receive further information from you. Please feel free to reach out to our customer support team and we would be happy to look into anything from there!

Classificada 5 em 5 estrelas

I cannot say enough good things about…

I cannot say enough good things about this company Spoonflower!!! Seriously a 5🌟 company. The customer service team went above and beyond and I really appreciate it!
I had an issue with my order and they gave me a full store credit refund!!

20 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

So glad we could help! Enjoy!

Classificada 5 em 5 estrelas

Love it so far!

I have had no problems so far with Spoonflower. I’ve ordered four different fabrics for sewing clothing, and all are excellent. The colors are accurate to what I expected, and the fabric is high quality. I like that you can find just about anything you can imagine, and more. My problem is that I want to buy more! I’m sure Spoonflower doesn’t have any issues with that.

21 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much, Deborah! We completely understand the never ending need for more fabric. Especially when there are so many possibilities!

Classificada 4 em 5 estrelas

The company is really nice

The company is really nice. Their search functions are awful, unless you want either 3 options or 30,000.

18 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Jess! If you are ever interested in narrowing down your choices with the help of a Shopping Consultant, it is free and they love creating collections for our customers based on their personal aesthetic and project!

Classificada 1 em 5 estrelas

Don’t waste your money

Don’t waste your money! Wouldn’t even give them a star for effort! Horrible paper, unrealistic from description! Help center only allows you to type to speak to someone, clearly they do this because of too many complaints! The lady Amber who was helping me informed me that texture is a picture. So when paper says it’s textured, it’s in the picture, it’s not in the feel of the paper! Really? Also all of the papers have to be double cut, this means the sides of the paper need to be cut as well. An installers nightmare! Steering clear!

20 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Julia. It looks like there may have been some confusion surrounding "faux" texture vs the texture of the actual wallpaper substrate. Our team is happy to share more about the differences in our wallpaper textures or help clarify how a design will translate into printing. Please feel free to reach back out to us!

Classificada 3 em 5 estrelas

Not so good

Not so good. I am struggling to get back on the site and promote my fabrics again after a long break and it has been really hard. There is no one to talk to when calling the phone number and so I have to wait for replies. Amber G. Did help me get back in to the site and now I am working with Kelly H. And hopefully, by today I will have some help and can get back to marketing my designs. If I didn’t think they were good I would not bother and there are some on the site that I will be deleting because I am not happy with those designs. But there are some that are pretty and fun and I feel it is worth selling those. So, hopefully, with Kelly H.’s help I can get to my desired goal. Thank you.

20 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Kathleen, it sounds like you are interested in becoming a seller on our site. If you continue to have trouble navigating the application process, please let us know!

Classificada 5 em 5 estrelas

Megan P. She made it right✨

Honestly if you have an issue with an order reach out to them directly. I had an issue with a boarder line that messed up my wallpaper order. Unfortunately for me I didn't open the box ( to protect it ) until install day. Which was an error on my part because it was past the return date. I still reached out via chat and Megan P. was very very kind and understanding of my issue especially given how much I've spent on the wallpaper. It seemed that the print was a tad off center making it very difficult for it to be lined up with the wall. Megan made it right and replaced my order/orders ( with in the week!🖤)so that wasn't out hundreds of dollars in wallpaper. I've ordered from them in the past with zero issue so I trusted that my original order would be correct so I didn't open it. But from now on I will be opening my orders right away. Thanks again Megan you're the best thank you for making it right. I will 💯💯💯 order from this company in the future and recommend them to anyone that is looking for great fun wallpaper.

12 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

This is great, Courtney! We definitely ask that our customers review their orders directly after receiving them and we are happy to look into any potential issues from there. Thank you for sharing your experience and advice, and we hope you love the end result!

Classificada 1 em 5 estrelas

Bad in every metric

Website is clunky. Customer Service (AI— no real humans) is awful. I liked a couple of prints, so paid for 4 samples to be sent— it’s expensive, and the customer pays for shipping. The samples were supposed to have arrived last week in time for my decorator appointment. They did not arrive. They have still not arrived a week later. Customer service says if they don’t arrive by 8/13 they will refund the charge. I will not be using Spoonflower for anything.

11 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

We are sorry that this has been less than an ideal customer experience for you! We would like to learn more about it and hopefully turn it around for you so we have requested more information. Thank you!

Classificada 5 em 5 estrelas

I love Spoonflower's quality

I love Spoonflower's quality. My recent order seems to be lost and the customer service agent I talked with quickly resolved the issue.
Things don't alway go according to plan but how a company deals with issues makes all the difference.
Thanks Spoonflower, for excellent customer service!

10 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much for your understanding, Barbara! We definitely want you to receive what you ordered and glad we could help. Enjoy!

Classificada 5 em 5 estrelas

Excellent materials

Excellent materials. Top printing. Perfect timing, deliveries are never late . Spoonflower is my number one choice

10 de agosto de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

We work hard at getting your orders out to you quickly. Thank you so much!

Classificada 1 em 5 estrelas

They are the worst

They are the worst. Not enough adhesive on the peel and stick (Ive never had a problem with other companies) A repeated flaw in the design. But worst of all, no satisfaction. No refund at all.

7 de abril de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Susan. I see that your review is based on an order from earlier this year and our team offered a resolution without a response back. I am so sorry you missed our email - please reach out if you would like to continue the thread. Thank you!

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