Spoonflower Opiniões 

1656
•
TrustScore: 3.5 em 5

3,5

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Classificada 5 em 5 estrelas

The live help agent who took over my Help chat from the chat bot provided excellent customer service. She was understanding, efficient, and decisive, determining that my shipment of swatches was los... Ver mais

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Classificada 3 em 5 estrelas

I've ordered several times. Each time there has been an issue with delivery. Recent one for 9 yards of fabric...never arrived. They finally resent after a lot of back and forth emails but then I was s... Ver mais

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Classificada 5 em 5 estrelas

I’ve had such a positive experience with Spoonflower! I love the huge variety of unique designs and how easy it is to find something that feels completely different from what you see in typical stores... Ver mais

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Classificada 1 em 5 estrelas

I’m convinced they are entirely run by AI now. Customer service responses sounded canned and didn’t help my issues. Also, the (very expensive) wallpaper had a couple printing glitches. I’m done with... Ver mais

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Informações sobre a empresa

  1. Loja de papel de parede
  2. também em
  3. Loja de tecidos
  4. Loja self-service

Escrito pela empresa

Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(1656)

204 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

yet again more problems

yet again more problems. I am still trying to receive an order for wallpaper I ordered on 17th January 2026. Impossible to speak to anyone to check you have ordered correctly, i got my order wrong, only partially refunded for over ordering. It wasn't until I got PayPal involved i even got that. Now the whole rest of my order has been lost. I'm currently fighting for it to be delivered with PayPals help but nothing yet & its the 18th Feb 2026 now. Horrible communication. I have spent nearly 800 pounds sterling with this company & have received zero to date. Do not use this company!

18 de fevereiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

We definitely want you to receive what you have ordered, Claire! We encourage you to continue to communicate with our customer support team if this is still not resolved. Thank you!

Classificada 5 em 5 estrelas

Great friendly service

Great friendly service. Erin was very knowledgeable about the wallpaper I was interested in and she made some great recommendations.

10 de fevereiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Kristie! Erin is a gem- we will be sure to pass this along to her.

Classificada 5 em 5 estrelas

Beautiful Fabric

I had four dining chairs and four barstools that needed reupholstering, and I’d been searching for the perfect material for ages. Then I discovered Spoonflower. They offer so many designs, and I found exactly what I wanted. Ordering samples and placing my order was a breeze. The fabric is stunning, and the chairs and barstools turned out beautifully!

11 de fevereiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for sharing! Please feel free to send us photos of your finished home project. We would love to see how it all turned out. Enjoy!

Classificada 1 em 5 estrelas

HORRIBLE SHIPPING AND SERVICE

HORRIBLE company, so not buy from them if you're wanting to get a project started within 2 months. I've tried 2 different times to order samples and it takes nearly FOUR WEEKS just to ship a little 1x2 sample?!?! and then they won't do anything to help, just say you need to cancel before we ship or wait another 2 weeks. The tracking is even valid so I don't think they've even shipped it. Honestly the worst company

5 de fevereiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Jennae. Sorry to read that you have encountered some shipping trouble. I see that from the tracking that your most recent order is being delivered today (5 days from when it was shipped), but if you have any other specific questions surrounding our shipping or printing turn times, please reach back out. For reference, we share more about shipping options here: https://support.spoonflower.com/hc/en-us/search?utf8=%E2%9C%93&query=shipping

Classificada 1 em 5 estrelas

Cotton Lawn - poor quality

I bought 1m of cotton lawn - it's very thin and they've cheaped out on the length/width, knocking off 2-4cm on both. I might sound petty, but it did cost £35 (for 1m of cotton!!) so at least I wanted to get what I paid for. Don't go for spoonflower- they have a huge range of fabric patterns but the quality is shocking

Edit 16/02/2026 In response:
Thin was the wrong word - I don't mind thin fabrics, the issue is the fabric feels like crepe paper and creases just as easily, it barely feels like fabric
Again, the wide selvage is not the issue - it's the fact that you digitally print the fabric so the fact that there's less fabric than advertised means you deliberately print it that way. You can't be overpriced, poor quality and skimpy on cut - pick a struggle

6 de fevereiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Rowan, thank you for sharing your feedback. Cotton Lawn is a typically thin cotton fabric- it is one of the appeals, in fact, for many of our sewing customers. Due to the printing process, all of our fabrics have a "selvedge" on either side of the print to prevent the ink from running off the fabric and onto the machine. If you have any other specific questions for us, please let us know!

Classificada 5 em 5 estrelas

Fabric is fantastic

Fabric is fantastic! Made a baby blanket with one of the Minky prints and made a pillow cover to match for the nursery (also made a doll blanket and pillow for our 3 year old granddaughter so that her baby would have the same color blanket and pillow as her new brother when he arrives). Great customer service too.

21 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for sharing, Cindy! This sounds like a wonderful project and gift for such a special time and I am sure it will mean so much to your family.

Classificada 4 em 5 estrelas

Spoonflower Makes Quality Custom Products

Spoonflower makes quality custom products. When I ordered after my original order and the fabrics didn't match they gave me a credit which wasnt required. When I needed to reorder, I had trouble with their chat bot, but a real person reviewed my inquiry within hours and provided me clear instructions as how to locate my prior fabric choices and purchase my custom bedding.

2 de fevereiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for sharing about your Spoonflower experience. Matching across different orders can be tricky with digital printing on fabric, but we are always happy to work out a resolution within our limitations. Glad to hear everything came together in the end and we hope you enjoy the results!

Classificada 5 em 5 estrelas

Great choices and quality

I've ordered from Spoonflower many times. The selection is impossible to beat, and I've been very pleased with the quality of several types of fabrics as well as their wallpaper. I recently had a flawed order (first time), and Spoonflower's customer service was on it in no time and sent me new fabric. If you like having seemingly endless choices and great customer service, Spoonflower is for you!

26 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much, Ginny! We appreciate you taking the time to share such a lovely review. Enjoy!

Classificada 4 em 5 estrelas

Lovely fabric, very pleased!

I have received my 2 orders of 5 pieces of fabric. All are beautiful! Exactly as picture on website. They all washed beautifully and are now ready to start my quilting project. A few concerns, mostly as an inexperienced Spoonflower shopper~the fabrics are beautifully printed, however, width is about 1/2 inch narrow~36" print is only 35.5" and length is also short about a half inch on all 5 pieces. This might be an issue if you are being economical on your quantity. Also, I purchased a 1 yard of 116" wide, instead of 3yards of 36, as more cost effective, however, the fabric is directional, so it might make a difference on another project but will be acceptable for current project. Lesson learned. All in all, great quality, and I am very happy with my purchase! Also, in spite of the terrible weather, my order was delivered pretty much as expected. Kudos on that feat!

31 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

This is helpful feedback, Kate, in terms of expectations and how we deliver. Happy to share with our team so that we may keep it in mind as we continue to evolve and make continuous improvements. Glad to hear you were happy with your fabric in the end. Happy creating!

Classificada 5 em 5 estrelas

New Biz Rates Spoonflower A+

I have just started a new biz. Decided to go with Spoonflower fabrics due to their excellent selection of various types of fabrics, special discounts, and excellent customer service. One of their CSR’s was most helpful when one major shipping company dropped the ball.
Thanx, Charming Chariot Design

23 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much, Jill! We appreciate our business customers and if you have any questions or concerns as you continue to build your new business, please feel free to reach out to our team any time.

Classificada 2 em 5 estrelas

"guaranteed shipping" incredibly misleading

When you pay extra for guaranteed shipping, it should give you a guaranteed ARRIVAL date, not ship-out date, as that's how every other retailer works and guaranteeing the date of shipping is naturally confusing. Ordered something that had guaranteed shipping for January 29th and thought that meant it would be here then, but I was sorely mistaken, as it barely shipped out the day before. Why even spend extra?

29 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Alisha. Thank you for sharing your feedback with us and we are sorry for the shipping confusion. We try our best to share details about our print turn times and delivery methods in our help article, but if you ever have any specific questions, please reach out to our customer support team. https://support.spoonflower.com/hc/en-us/articles/204444710-Shipping-Rates-and-Delivery-Options

Classificada 5 em 5 estrelas

Lots of choices!

I’ve ordered both fabric and wallpaper and I love it! The Essex Linen is great!

30 de outubro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thanks, Shelly. We love our relatively new Essex Linen. So many apparel options with it!

Classificada 5 em 5 estrelas

Just the fabric I was looking for

Just the fabric I was looking for.
Reasonable pricing and it should ship in 5 days

27 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for the review and enjoy the fabric!

Classificada 5 em 5 estrelas

Exquisite

Questions are always answered in a timely fashion!! The fabric prints you buy and sew with won’t be seen in your neighbors’ houses. What I mean is this - their patterns are very unique and one- of - a -kind.. I have sold several houses using their fabrics in bedding and window treatments and always get wonderful showings!!

27 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for sharing, Leslie. What a great way to make your houses stand out- I am sure they look so inspiring!

Classificada 3 em 5 estrelas

Horrible Company

I’ve ordered from Spoonflower several times but will never use them again. The wallpapers were expensive but OK. Of the 4 fabrics I’ve ordered from them (I know, it took 4 times!) I’ve never used any of them. The first 3, I just sucked it up because they do not honor returns and I knew that. This last time, I was hopeful (obviously) that their fabric description was accurate. IT WAS NOT! What they call velvet has NO upright nap, it just lays flat. It was NOT velvet. After trying to reason with their “customer service” all I received were arguments about how I was wrong. I had planned to upholster an antique chair. I wouldn’t even use this cheap piece of crap on a pillow. Despite being a repeat customer, their policy is to tell you to “suck it”.

15 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Tala. I am unable to find an order or communication linked to the name shared here so I am unable to confirm what may have been communicated. Generally speaking, our return information can be found here: https://support.spoonflower.com/hc/en-us/articles/204444690-Returns-and-Exchanges If you feel that this is incongruent with your experience, please feel free to reach out to us again- thank you.

Classificada 5 em 5 estrelas

As a designer & customer of Spoonflower

As a designer for Spoonflower and as a customer who buys fabrics from
Spoonflower I am always very happy with their products and the customer service! The fabrics are beautiful quality and once when I had an issue thé problem was rectified very quickly.

25 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you so much! We hope you continue to enjoy our fabrics and feel free to reach out to our team any time.

Classificada 5 em 5 estrelas

I had purchased a piece of fabric last…

I had purchased a piece of fabric last year. I wanted to use it in a baby quilt but I couldn’t be sure of the shade of blush pink used in the fabric. I contacted Spoonflower for advice. They asked for a pic of the fabric and I was so pleased with the results. Within 24 hours I was sent by email several types of patterns and ordered what I needed. I can’t tell you how easy it was, how great full I was for the quick service and I will always be a return customer to Spoonflower. Plus the fabric is such great quality.

19 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Beth! Our customer support team has so much fun with these types of inquiries. So glad we were able to find just the right design for your special project. Please feel free to share photos of the finished quilt! We would love to see how it turned out.

Classificada 5 em 5 estrelas

GREAT customer service GIANT selection!

I ordered over the weekend and had to change my order. Unfortunately, they were closed and I couldn't get through to anyone. I did, however, leave an email message. The morning they opened, I received an email and my issue was resolved! Great selection, GREAT customer service! I WILL DEFINITELY use this company again.

20 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Bonnie! Lovely to hear that you will be ordering with us again. Our sweet little customer support team is based in the USA and we endeavor to be available as much as we can. If we are offline, we catch up pretty quickly once we are back. Thank you for your understanding and we hope you enjoy your fabric!

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