Spoonflower Opiniões 

1656
•
TrustScore: 3.5 em 5

3,5

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Classificada 5 em 5 estrelas

The live help agent who took over my Help chat from the chat bot provided excellent customer service. She was understanding, efficient, and decisive, determining that my shipment of swatches was los... Ver mais

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Classificada 3 em 5 estrelas

I've ordered several times. Each time there has been an issue with delivery. Recent one for 9 yards of fabric...never arrived. They finally resent after a lot of back and forth emails but then I was s... Ver mais

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Classificada 5 em 5 estrelas

I’ve had such a positive experience with Spoonflower! I love the huge variety of unique designs and how easy it is to find something that feels completely different from what you see in typical stores... Ver mais

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Classificada 1 em 5 estrelas

I’m convinced they are entirely run by AI now. Customer service responses sounded canned and didn’t help my issues. Also, the (very expensive) wallpaper had a couple printing glitches. I’m done with... Ver mais

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Informações sobre a empresa

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  4. Loja self-service

Escrito pela empresa

Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(1656)

204 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Their quick response in solving my…

Their quick response in solving my shipping address delivery. Being in a remote location the US post office does not deliver to your residence in my area. If your shipping address does not include you post office box # they return pkg to buyer. I forgot to put my Box #., it was my mistake. Spoonflower, quickly responded and mailed the order to me at their expense! Wow, thank you

15 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for sharing, Susan. Shipping can be quite tricky, especially for our more remote customers, but we want you to receive what you ordered and we printed! Enjoy!

Classificada 5 em 5 estrelas

Had a little hiccup with my order and…

Had a little hiccup with my order and customer support was so nice and VERY helpful. The print on my sheets are perfect! You can tell they use a very good quality printer on their fabric.

14 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

So glad to hear we were able to resolve the issue, Madison, and that you are delighted with your sheets! It's lovely to see all of the designs come to life with our printers. Enjoy!

Classificada 5 em 5 estrelas

Wallpaper

I ordered the prepasted wallpaper from Spoonflower for my home office and love how it turned out! The order arrived quickly, and the wallpaper was easy to use. My husband and I were able to complete the entire wall in just a few hours. The overlap made hanging it really straightforward, and the final result looks absolutely gorgeous. I’m so impressed with the quality and ease of installation!

12 de janeiro de 2026
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thanks, Jenny! It's amazing how transformative a wallpaper project can be. We hope you continue to enjoy and feel free to share photos with us any time.

Classificada 1 em 5 estrelas

Won't order there again

I wanted to order a golden colored cotton fabric. What I received was a yellow fabric with white, faded lines in it.

1 de outubro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi there! I am only able to find orders that were shipped to this name from 2024 or prior and they don't seem to align with what you are describing. Nor am I able to find a communication related to this issue. Please reach out to our customer support team if the fabric you received does not match what is shown on our site and they would be happy to help you from there. Thank you!

Classificada 2 em 5 estrelas

I am an artist on Spoonflower and have…

I am an artist on Spoonflower and have not achieved adequate sales. They seem to be lacking knowledge with regards to sales tax and 1099 issuance as well. There platform also lacks features available on other platforms such as image adjustments (product placement) and design library or shop image arrangements. I had hoped that the Shutterstock purchase of Spoonflower would have improved but I have not seen any improvements.

30 de dezembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Priscilla! I see you are an artist on our site and it appears you have communicated with our customer support team pretty frequently this year. There are lots of things you can do to help promote your designs for sales on our site as shown here: https://support.spoonflower.com/hc/en-us/articles/204444530-Promoting-Your-Designs-on-Spoonflower-and-Social-Media I also see that you currently have an inquiry regarding taxes and our artist advocate will continue to help you from there since it is specific to your account. Regarding the site feedback- I have passed that along to our team! Thank you!

Classificada 2 em 5 estrelas

Wallpaper came in early but the color…

Wallpaper came in early but the color was misleading. The wallpaper I ordered was supposed to be a dark army green and the wallpaper that got delivered is more of a lime green. Very frustrating considering they don’t allow returns so now I spent a lot of money on a wallpaper that isn’t even the color they advertised and I’m stuck with it. Bad customer service.

23 de dezembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Glad to hear our wallpaper arrived sooner than expected. I am unable to find an order affiliated with the name shared here, however, color can translate differently from screen to print and substrates can skew color slightly as well. We are always happy to help if there has been a print issue, so please feel free to reach back out if that is the case!

Classificada 2 em 5 estrelas

Help with badly colored velvets

Help! I hope Spoonflower replies to me. I have been a Pro customer for about eight years, buying lots of fabric and wallpaper, spending lots of money. I have several hundred designs. People LOVE my beautiful, colorful velvets. Starting about five or so months ago, almost every order I have placed for velvets has been badly discolored. These are all patterns I have previously printed and now vary radically from before, to the extent that they are unusable. Help with this has been very slow, weeks if not months going back and forth via email, and nothing is still resolved. It is impossible to actually talk with anyone. I run a professional business, depending on Spoonflower for what has been great product, and this just isn’t acceptable. I need an artist advocate or a Pro help representative who has the ability to really help, not just basically say too bad in a somewhat pleasant way.

I see your reply, Spoonflower, and I am trying to provide you with detailed information so that you can help me, but it says the link has expired. I would love a new link since you responded less than 12 hours ago. Thank you.

10 de dezembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Long Time Customer - we absolutely want to help you out, so I have asked for more information so that we may reach out to you from there. Thank you!

Update to say we are unable to request information again- According to TrustPilot it says: They have until Monday, December 15 at 5:00 PM to respond.

Classificada 5 em 5 estrelas

Great company to use for designs

Great company to use for designs. Helpful whenever I've had queries - they've always responded. Super-fast delivery, quality products. Thank you :).

15 de julho de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

You are quite welcome! Thank you for the positive review - we appreciate it.

Classificada 1 em 5 estrelas

Zero options to reach any customer…

Zero options to reach any customer service on line, in chat, via email or telephone. Absolutely abysmal.
Fabric ordered and paid for. Two weeks later hasn’t arrived at post office. Notorious “shipping label created” which any vendor can create and print on a printer. Doesn’t mean it arrived at the post office. No way to track, no way to chat, no way to reach a representative, no way to reply to automated emails.
Really impossible situation.

15 de novembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Brian. There does not appear to be a communication thread affiliated with this name, so we cannot speak to your shipping experience directly, but we understand the frustration. Usually if a "shipping label is created" and the tracking stalls out, it means that somewhere between our factory and the sorting facility the order has either been lost or it was simply not scanned at the next checkpoint. We want you to receive what you ordered- so please reach out to our customer support team if you have not received your order. Thank you!

Classificada 3 em 5 estrelas

Colors off. Slow shipping.

The colors are always off on the satins. Always more yellow/green than they should be and that's AFTER ordering their satin color chart and choosing colors directly from it. The shipping takes so long. I have a small business and for the size/weight package they send with my typical orders I would normally pay $5 shipping and packages are received within 4 business days using USPS. Spoonflower uses UPS, I pay $8 for a poly bag and have to wait about 10 business days to receive the package. I don't understand that at all. I will unfortunately have to look for a new custom printed fabric supplier as soon as my business slows down enough to get that situated.

21 de outubro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Kristine. I would like to learn more about the color discrepancies you have experienced with the Satin fabric. I am unable to find an account linked to this name, so I have requested information through TrustPilot. Happy to discuss it all from there! Thank you!

Classificada 2 em 5 estrelas

Don't trust the wallpaper calculator

Don't trust the wallpaper calculator! They over sell you on product and you can't return. Love the wallpaper not policy. I have a whole roll at $69. I don't need, they sure pad their nest.

29 de outubro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Glad to hear you love the wallpaper, Nancy! Our wallpaper calculator is automated and attempts to provide the right coverage given the design repeat and measurements provided. Seeing the variables involved, there can be wallpaper left over. Many customers end up using it as "attic stock" in case any of their wallpaper ever gets damaged. We share more about ordering our wallpaper here: https://support.spoonflower.com/hc/en-us/articles/206212550-How-To-Order-Wallpaper

Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service. I ordered a sample (it’s expensive to begin with with $7.99 for shipping a sample), the tracking says it never shipped, and they want me to wait 2.5 weeks until they will send me another one. Life’s too short.

23 de novembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Margaret. It looks like our team was able to help you out with your order after all. If there are any further concerns, please feel free to respond in the original communication thread. Otherwise, we hope you are happy with the swatch once you have it in hand!

Classificada 4 em 5 estrelas

Pretty Happy With My Order

Ordered some pillow covers, pillow inserts, and 2 panel curtains recently. Orders arrived quickly and the prints/colors are exactly as pictured. Not crazy about the pillow inserts, though and the curtain fabric is a bit heavier than I would like, but overall pretty happy with my order.

20 de novembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Glad to hear the designs met your expectations! Inserts are standard in size - so if you were hoping for something different, replacements shouldn't be hard to find. Our curtains are made with premium fabrics like Linen Cotton Canvas or Cypress Cotton Canvas to create great coverage and drape- and they definitely have some weight to them for sure. If you are ever interested in creating your own with some of our other fabrics, feel free to reach out! In the meantime, enjoy!

Classificada 2 em 5 estrelas

I have been a loyal customers for more…

I have been a loyal customers for more than 10 years, but in the last few years the customer service has be absolutely awful. Orders going missing or delayed for no reason yet they're so expensive. For the first time I am sourcing other suppliers. Spoonflower is not what it once was.

6 de novembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Dawnita. In looking over your recent communications with our team, I see that there was an issue with tracking your package. It is particularly frustrating during this time of year for sure! I am glad to see we were able to help you out with a re-fulfillment of your order. Please feel free to let us know if there is anything else we can do on our end. Thank you and happy holidays!

Classificada 5 em 5 estrelas

I was searching for a fabric that…matched Pippi Longstockings smock.

I was searching for a fabric that mimicked pippi longstockings striped tunic. I chatted with your customer service rep, and surprisingly it was an actual person, not AI. She was wonderful…she spent so much time searching for me…she kept checking back in with me letting me know she’s still looking. She gave me multiple options of fabrics that were close. I chose one and it was perfect!!! I wish I could attach a photo so you could see how close it was to the original and how it turned out. My daughter won best costume, thanks to you!

9 de outubro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Hi Kathleen! Your project became legendary for our customer support team. We were all cheering it on in the background and we are genuinely pleased she ended up winning 'best costume'. Congrats and well done!

Classificada 5 em 5 estrelas

Would definitely use again!!

They were prompt on emailing when I had no idea what I was doing on ordering material for my new cushions for my couch and loveseat. Very helpful and kind.

30 de outubro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Karen! We love a good re-upholstery project. Enjoy!

Classificada 5 em 5 estrelas

"I'm loving my first two months on…

"I'm loving my first two months on Spoonflower!
The Platform: Great organization and helpful mock-ups.
The Quality: With 33 years in the industry, I can verify that the samples meet professional standards.
Thanks for supporting my passion for design!"

20 de novembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Sunny! We appreciate our artists- old and new!

Classificada 5 em 5 estrelas

The most original unique selections

I have found some of the most original and unique designs on Spoonflower. They have an extensive selection of fabrics as well as wallpaper to help you customize your creatve vision. I have a velvet chair that matches my wall and it's a delight every time I enter my house. Highly recommended.

12 de maio de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you, Roxanne! The velvet chair matching your wall sounds delightful- please send our customer support team any photos if you can. We would love to see how it turned out!

Classificada 5 em 5 estrelas

Amazing customer service

My package went missing no fault of the company. Their response to me was immediate kind professional. They resent my order to me at no cost, which is what I wanted. I wanted my order. I didn't want to refund. It was really beautiful fabric and the customer service with this company is outstanding outstanding, so impressed, highly recommend to anyone looking for a specialty fabric.
It blew my mind how fast they responded. How they rectified the situation I would have 100% recommend this company too. To anyone buying specialty fabrics or any fabric And I definitely will be purchasing from them again in the future

15 de novembro de 2025
Opinião espontânea
logótipo da Spoonflower

Resposta da Spoonflower

Thank you for the great review, Leanne! We definitely want you to receive what you ordered. We know that all of our customers have a special project in mind when they are ordering our fabric or wallpaper and we don't want to disappoint. We hope you continue to enjoy your fabric!

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