Summerhouse24 Opiniões 

284
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

From the reviews, I was anticipating a much better level of customer service than we received. We impressed upon them that we were genuine customers and needed a 'granny annex' for elderly parents... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This is a bit late but will give a true review of the small BBQ summerhouse. We purchased the kit in lock down 2020 after visiting the Dartington site and built it ourselves (just normal OAPs with a b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve just had our summer house / garden office (Fargo A) installed and love it. The delivery was quicker than expected and the install team did a great job getting it built within 1.5 days. Communica... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

8 x 4 metre table tennis room, 70mm walls. Every component present and correct, went together with no issues - satisfying DIY project. Windows and doors especially are of very high quality. Looks... Ver mais

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Informações sobre a empresa

  1. Edifícios para jardim
  2. também em
  3. Cabanas de madeira
  4. Construtor de abrigos
  5. Construtor de garagens
  6. Construtor de gazebos
  7. Empresa de casas pré-fabricadas

Sobre Summerhouse24

Escrito pela empresa

At Summerhouse24 we specialise in the design and supply of premium quality garden buildings: Log Cabins, Garden Rooms, Summer Houses, Garden Offices, BBQ Huts, Garages, Carports and Sheds at great prices. Most of our buildings are suitable for self-assembly, but we also offer a full installation service.

Open 7 Days a week with Nationwide delivery throughout the United Kingdom. All our buildings have a 5-year factory warranty and are crammed with quality features. We have two UK display sites with more locations planned. With over 250 standard designs to choose from, we are sure to have a cabin to suit your needs. However, if you can’t see what you are looking for then we also offer a bespoke design and manufacture service.

Call our friendly UK team on 0203 8070369 to discuss your project or you can email us at info@summerhouse24.co.uk.
Summer Houses
Log Cabins
Garden Rooms
Garden Offices
Garden Sheds
Wooden Garages
Carport Kits

Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

284 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(284)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Eva X Great Design

Arrived much earlier than we had expected,which was great,erected next day,area left tidy after.Solid well built cabin,we are delighted

11 de fevereiro de 2022
logótipo da Summerhouse24

Resposta da Summerhouse24

Dear Brian
We appreciate your positive comments, thank you for taking the time to leave them. We hope you enjoy your cabin for many years to come.
All the best,
Summerhouse24 Team

Classificada 5 em 5 estrelas

Log Cabin Nora

We ordered on December 17th, the cabin was up and ready on January 27th that’s an amazing service, the whole process went very smoothly and we are very happy with our purchase

10 de fevereiro de 2022
logótipo da Summerhouse24

Resposta da Summerhouse24

Dear Kevin
Great to read your feedback and good to hear the process was smooth. Thank you for your custom.
All the best,
Summerhouse24 Team

Classificada 3 em 5 estrelas

Purchasing service excellent, however....

Purchasing service excellent. Customer services were knowledgeable, prompt, courteous and patient at all times in providing information, advice and guidance about their product.
Final product appears solid and sound now that it has been constructed. It will be interesting to see how it fares over a period of time.
However, should you be considering a large Summerhouse24 garden room, from my experience you may have to be prepared for:-
1. Having good access to your property. The articulated HGV that delivered the parts was heavily laden and just about managed to negotiate our quite steep driveway thanks to the driver's skill. Your unloading area should also be solid as the HGV's stabilising feet exert a seriously heavy downward pressure. My tarmac driveway now has an unwelcome three inch deep pothole that needs repairing where one of the feet punctured the tarmac.
2. To install the unit yourself, you must be very experienced.
3. I paid for the installation service and the three man eastern european team were very polite and worked really hard erecting the unit in two days. But they were clearly on a time constraint as the installation appeared rushed resulting in several main beams with large/long splinters that I have had to repair with wood glue. There are also places where screws or nails have come through. The weather was not great during day two of installation so there are a number of muddy footprints that need cleaning off various areas of the outside timbers.
4. Due to the crew's time constraints in needing to complete the installation on time (two days), I have been left with a considerable amount of tidying up to do. Various debris around my property including nails, staples, plastic (bags/long wrapping sheets/other wrapping/straps etc.). Although they collected the left over timber in one place at my request and covered it, it needed resorting and restacking. Be prepared for some hours of post-installation tidying up!
5. The timber being extremely knotty! The advertising small print states that the unit arrives untreated, but this structure has more knots than I have experienced seeing in any outside wooden building. I am on day three of sanding the knots and applying knot treatment so as to limit the likelihood of knot sap leaching through the final stain/paint coat and leaving white stains everywhere. And so far only one side and the front treated! Mind numbingly tedious, awkward and exhausting, particularly at this time of the year!
6. I have been made aware that horizontal timbers can expand and contract up to about 4cms over the next two years or so. Whether this is due to the wood being untreated I do not know, but careful consideration needs to be taken about any planned internal fixtures to the unit walls.

23 de dezembro de 2021
Classificada 3 em 5 estrelas

A long long wait for the product…

A long long wait for the product despite adverts quoting around 2 months.
Product arrived short of roof t&g boards. Summerhouse 24 arranged for replacement boards locally, but profile was slightly different and tongues had to be removed in order to butt up adjacent boards on roof.
Communications with Summerhouse 24 have been excellent throughout the issues.

17 de novembro de 2021
Classificada 4 em 5 estrelas

Would recommend

The quality of the Summer house/Garden room is exceptional.
Customer service was a little slow at the beginning of the process, However the service received was very good.

The instructions were not specific to our build, but customer services were able to assist each time we needed support with the build.

17 de novembro de 2021
Classificada 5 em 5 estrelas

So Happy!!

We experienced excellent customer service from SummerHouse24 from start to finish, we are really happy with the Garden Room and installation. We had a slight delay, but I was informed each step of the way and kept in communication.

It would be even better if they would paint it for you, but I guess you can't have everything :)

All in all, I couldn't have asked for a better service and product for the price.

9 de novembro de 2021
Classificada 5 em 5 estrelas

We had considered a summer house for…

We had considered a summer house for some time. It needed to be large enough to be multipurpose. My wife works from home and requires private office space, my son needs a setting for his train set and we all need a place to relax and enjoy guests,music,food etc. We spent quite some time studying the options and reviews until we discovered the 6x3 mtr house which would be perfect for our various needs.
Summerhouse uk offer superbly built quality houses which are very reasonably priced considering the quality of their products.
The staff and installation teams are professional, friendly efficient and helpful. We opted for insulation to the flooring and roof, a rubberised layer on the roof and installation by the professional trades team. Never having built a summerhouse I thought it prudent to engage with your organisation especially after I had discussed the problems encountered by friends who had decided to self build.
The result is wonderful. We are so much more than satisfied and happy to recommend summerhouse uk to any potential customer.
Jacob and Oliver along with a few others at HQ have been so thorough, prompt, polite and unbelievably organised. So organised that the senior fitter arrived and assessed the materials which were already delivered within the previous week only to express how happy he was to be working for such a so well led organisation. We could have purchased a basic model for half the price but this would have incurred additional costs and took much longer than the 5.5 hours which it took the team to build the house. Pretty cheap when you compare it to a one room and one use conversion. I'll not state the actual price but I will state under 10,000. Think about it.... multi purpose room, in your garden, warm, well built, secure, adding value far beyond your spend. Win win all the way.
I would recommend summerhouse uk over all others.

13 de outubro de 2021
Classificada 5 em 5 estrelas

Did exactly what they told me and…

Did exactly what they told me and delivered on time

13 de outubro de 2021
logótipo da Summerhouse24

Resposta da Summerhouse24

Dear Malcolm

Thank you for taking the time to leave a review and great feedback. Good to hear that everything went as expected. Enjoy your cabin!

Best Wishes

Summerhouse24

Classificada 4 em 5 estrelas

Excellent design and quite well built

Excellent design and quite well built, albeit not perfectly. We encountered a problem when the first build team identified that the concrete base wasn't sufficiently level. Although Summerhouse24's website mentioned a level surface was necessary, they didn't explain the tolerance at that point. The office team were partially helpful but we had a 2 week delay with several tonnes of timber sitting on our drive, before it was finally built. The second build team were very pleasant to work with but we later discovered several rough edges that we had to fix ourselves. However, we're now very happy with it.

11 de setembro de 2021
logótipo da Summerhouse24

Resposta da Summerhouse24

Dear Lawrence

Thank you for your review and feedback. Our installation teams will always try and find an on site solution for any base issues if possible, otherwise if more work has to be done to rectify anything then we have to book a new installation date. Our slots get very booked up which is what held up the cabin build, apologies we could not book a new slot sooner. Good to read you are happy with the design and quality of the cabin.
Wishing you many years of happiness with your cabin.

All the best,
Summerhouse24

Classificada 5 em 5 estrelas

Really pleased with our purchase Ryan garden office

Really pleased with our purchase, Ryan cabin.
Excellent service from Summerhouse24
Kept us informed re slight delay on delivery. Very large lorry with off-loader today but female driver had it all sorted calm and organised, well done you!!
Installation team arrived earlier but we were more than happy to let them get started.
Barclay, Sebastian and Adrian, lovely guys, have done a great job, attention to detail and have assured couple of missing minor fittings are being forwarded. Would recommend installation as these guys have it all worked out and I would imagine it could be very tricky to try to do this yourself unless you are pretty well experienced.

8 de setembro de 2021
Opinião espontânea
logótipo da Summerhouse24

Resposta da Summerhouse24

Dear Karen

Thank you for taking the time to give us feedback and five stars :-). We have passed your praise on to our transport partners and the install team. Enjoy your smart new cabin.

All the best,
Summerhouse24

Classificada 5 em 5 estrelas

Excellent quality summerhouse

Excellent quality summerhouse. We built it ourselves, which was hard work but satisfying. The instructions could have been better. So unless you are an experienced DIY, I would recommend paying for it to be built for you.

7 de setembro de 2021
logótipo da Summerhouse24

Resposta da Summerhouse24

Hi Samuel
Well done on constructing your summerhouse, you can enjoy your hard work for years to come! You are right that it does take competent DIY experience to self-build. Thanks for the great feedback.
All the best,
Summerhouse24

Classificada 5 em 5 estrelas

Summerhouse 24 get 5 stars from us

Great company to buy summerhouse from, came a day early and we built it ourselves. If we had a query we phoned either Jacob or Tom and they were very patient with us as we were novices at building summerhouses. We got there in the end. Took us about a week. It’s fabulous and we sit out there every chance we get. Can’t wait for winter.

4 de setembro de 2021
logótipo da Summerhouse24

Resposta da Summerhouse24

Hi Marilyn
Thank you for the excellent review. Great to hear how pleased you are with the cabin and the service you received from the team. Wishing you many years of enjoyment and cosy winter days spent in it.
All the best,
Summerhouse24

Classificada 5 em 5 estrelas

Great quality summerhouse

Great quality summerhouse, easy to put together for the competent diyer, absolutely delighted with it. All our friends are well impressed saying its the best they have seen. Highly recommended aaaaaa++++++

4 de setembro de 2021
logótipo da Summerhouse24

Resposta da Summerhouse24

Dear Ian
Thank you for your excellent review. Great to read how pleased you are and that your friends are impressed with the cabin. We love recommendations!
Thanks again and enjoy your fab cabin.
All the best,
Summerhouse24

Classificada 4 em 5 estrelas

I think ive already given review

I think ive already given review. Service generally ok. Summerhouse value for money. Two things, giving out delivery times isn't helpful when they don't tally, with delivery arrival. As in 5 hours late, causing me to ring handyman on arrival, having sent him away, as it didn't arrive at time stated. I know the reason, as separate delivery company on own schedule. They were good. Second I know summerhouse was painted for illustrative purposes on your site, well covered . But this isn't helpful, as its disappointing when you get delivery and realise you have to spend on paint, extra cost. Also, as I have a chronic pain condition, it's taking me alot of time to paint and would be an extra cost if I hired someone to do it. Which I might have to for the highest parts.

4 de setembro de 2021
logótipo da Summerhouse24

Resposta da Summerhouse24

Dear Alison

Thank you for your review and feedback. Sorry to hear that your cabin arrived late on delivery day. It is never an exact science delivering such large packages as the vehicles are big and with traffic issues etc it can be difficult to give accurate delivery slots.

All our cabins are untreated on delivery and require treatment after assembly. Hopefully you have been able to enlist some help with the painting of your cabin now as can't be easy if you are in pain.

Good to hear that overall you are happy and we hope you have many happy times in your cabin.

All the best,
Summerhouse24

Classificada 4 em 5 estrelas

Pretty pleased

The Team arrived in good time, they were courteous throughout their time with me and they confirmed at the start of the day all that they needed to know in terms of layout and exact positioning of the cabin on the base.

The finish looks very good, all doors & windows open and close well the standard of fit looks pretty good and so overall I am very pleased with the result.

Not a major concern but I noticed that the guys used rubber mallets directly on the groove of the upper part of the logs to ensure a good fit with the lower log. I understand the need for this, my comment is that maybe they should have used a separate disposable cutoff to hammer one log to the lower log so as not to damage the groove.

I was not left with any instructions on how to look after my cabin, what type of paint to use to protect it. I am also a little unsure what the warranty covers or for how long it lasts.

So as previously stated I am very pleased with my cabin, the install team are a great asset to you and I thank them for making what looked like a really complex puzzle look relatively simple and whole build process seemed stress free.

4 de setembro de 2021
logótipo da Summerhouse24

Resposta da Summerhouse24

Dear Gwyn

Thank you for your review and feedback which we will also pass on to the install team. I can see that we have now sent you information regarding care, maintenance and warranty details. Please do email us at info@summerhouse24.co.uk if you have any further questions relating to your cabin and we'll be happy to help.

Enjoy your cabin.
All the best,
Summerhouse24

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