Suncorp Group Opiniões 118

I'm overseas trying to change my password for online banking I have been locked out for 26 hrs with no way to get credit on my phone. After I called the overseas number for help the suncorp guy I was speaking to said he will call me back that was 24 hrs ago still no return call still no access to my online banking I used the last of my credit calling the overseas suncorp number, thanks for nothing it's terrible service I will cancel my account when I return to Australia and never deal with suncorp again.i don't expect anyone will bother

Had fire and third party insurance for my 2015 Holden Barina (I'm the only owner with no aftermarket), never had an at-fault claim ever, parked in a locked underground garage most times and only driven to work and back, some small weekend travel.

Apparently that risk is valued at $187 per month! Slowly crept up to that value over the course of ten years only to be told at the point of cancellation "oh, you have a $3 per month additional for windscreen coverage. We are not liable for overcharging".

Commonwealth's car insurance for the exact same coverage etc. at $57 a month.

Never go with Suncorp beyond the teaser rate and never stick with them for the medium/long term, they absolutely will rip you off.

Wow, an absolutely terrifying experience. I rang them to add to my raft of insurance policies with them for travel insurance, it goes straight to an auto bot tells you to get onto their website and disconnect. This is how you will be stranded by them if you are over Overseas and any kind of problem. Do not book with Suncorp

I have been with them since I was 18 and won’t consider opening another account with any other bank

Suncorp Bank appears to be on an ambitious mission to actively rid itself of customers — and I was lucky enough to experience this firsthand.
Attempted to make a perfectly normal transfer to purchase a car. Result? Account blocked. No warning, no explanation, just full financial lockdown. Apparently, this is where 24‑hour assistance would come in handy… except there is none. When I eventually reached someone, I was treated to a delightful combination of rudeness and complete cluelessness.
After much effort, my account was finally unblocked — only to discover that every single transfer thereafter was placed on a 24‑hour hold. Yes, every transfer. Even $100 to my daughter for urgent petrol money was deemed highly suspicious and locked away for a day. One can only assume Suncorp believes petrol can, in fact, be purchased retrospectively.
Needless to say, I have now taken my business to another bank. Unfortunately, not before being forced to wait yet another 24 hours to access my own money so I could leave.
If this is customer service, it’s certainly… a choice.

Put our whole business account on hold as of Sunday because of a missing 18 year old share certificate requested on Friday 8pm. Took 4 days to reactivate this. Huge implications for our business.

You should not and can not trust your money with this bank!

As a long time customer and actually years ago employee Suncorp has now become the worst at keeping your money (wages) after a holiday. I'm still waiting after Aust Day 2026 on Monday, its now Thursday late afternoon 4.08pm no wages in sight. This is woeful. I have a payment set up tonight for my homeloan which will now NOT go through because I haven't received my wages. I've check with my Employer and it has been processed. Suncorp Why are you keeping peoples wages. ????

Put a random block on our business account, absolutely notice or warning. They claim we need to re-identify ourselves and provide documents and information that had already been provided. Payments in are bouncing back, important bills we need to pay were late because it took them days to action it.

Now, about three months later, they have done it again. We have now given this info and these documents several times. How can their systems be this bad?

Never bank with Suncorp, we are switching and I will never do business with them again.

Zero stars. In my experience, USELESS insurance.I found dealing with Suncorp insurance an absolute nightmare.Their claims department is horrible to deal with, even for not-at-fault claims.
Call centres are slow with long wait times and poor customer service.Also high insurance premiums to get any decent coverage.
I will be AVOIDING Suncorp insurance and their many other insurance brands in future.

Suncorp car insurance without doubt the worst choice I could have made after 45 years of driving and had insurance all over this time with other companies
The stress from this and with my disability issues has taken it's toll Think twice here before choosing them

This bank needs a good lesson in customer service. From the front end where there is generally one teller on and several others swanning around causing a wait time of at least 20 minutes to their phone service. Hard to get on to speak to a real person and when you do their language is poor and they are very unhelpful. Im still waiting for my problem to be resolved and it was put through as Urgent. No communication. Keep changing what they want.

Suncorp Cartel Bank held my accounts to ransom this Sunday, they blocked my online banking without notice until I accepted the terms for any and all my personal information to be accessed and used for anything they want at any time, building a database on there CUSTOMERS.
I had to accept the theft of my personal information under extreme duress to access MY MONEY,
I made several calls to Suncorp spending hours on the phone as they kept hanging up on me without even getting to talk to someone, when I finally get to talk to someone I'm told if I do not accept there ransom I can no longer use internet banking and again under extreme duress I was FORCED to cancel internet banking leaving me in a very bad situation.

The closest SUNCORP CARTEL BANK to me is now 1.5 hours away and they don't deal with cash

I'm not alone in this situation, many customers have received the same RANSOM LETTER

Sudden locking of my business account. This account has been active for more than 18 years, and I have received no explanation as to why access has been restricted.
I have made several phone calls in an attempt to resolve the issue, but I have been transferred repeatedly between departments without any answers. I was advised that I would receive a return phone call, yet after 4.5 hours I have still not been contacted.
This situation is unacceptable and is causing significant disruption to my business.

Do not ever waste our time with Suncorp, the worst Insurance Company I have ever dealt with. One star is too much for these incompotent idiots. Have an accident, they take your excess payment then they do not give a toss about you. Despite call to the most useless call centre (wherever that is, absolute waste of time) I have ever had the displeasure to deal with, they are worse than useless. Spend 40mins with them on the phone, 30mins of that is on hold. Promise you the customer experience will be fantastic. What a lot of crap. Had to get my car towed to a yard, after nearly three weeks it's still there. Absolute joke, all you get are excuses and how it will be resolved. On the phone on hold again to this waste of time call centre. been waiting 20mins listening to their terrible music.

Useless customer service speak to you arrogantly even got sworn at

Suncorp offers prompt and professional service, making insurance and banking straightforward and stress-free. Their friendly staff and easy-to-use digital platforms ensure claims and transactions are handled quickly and efficiently.

Thought I was protected with road side assist by Suncorp. But it was the worst experience I have ever had. I was in the middle of nowhere broken down on flinders highway mingela rang to organise a tow truck took over a hour to even get one sent and I was told so many different outcomes they could do. I informed them I had no idea what was happening still when I got off the phone I had no idea what was going on. They are u professional and unreliable. It was close to dark and I was by myself being young never have I felt so let down. They are not safe to use and inform u off what ur entitled to

The worst insurance ive ever had. More than 2 months for a claim, that moved the car without telling me the details and address of the new place. I've asked a damage report and had no answers. I've ask for my plate with more than 6 months left and had no answers. The worst insurance ever

They offered good interest rates which is why I switched.
I understand the trade offs between this and more traditional banks

However the survey Cee is ridiculously bad.
The integration with QuickBooks is rudimentary; each time an OTP is required. The first attempt always fails

I signed up for electronic statements, yet for more than 12 months I got none. No paper ones either.
Moved house; tried to change address; kept getting a failed message. No local branch existent. One fine day, log on and it’s updated. No explanations to complaint and no offer to provide any of the missing statements.

Finally, trying to close the account was like pulling hens teeth.
Needed a call centre operator, an ID specialist and then the CC operator again. Overall 27 mins. Have you heard of OTP? What’s the Suncorp secure app for if not this??

The operator kept offering to make my account more s secure even though I requested a closure. At the end I asked for an option to leave feedback: she said go to our website.

Thanks, but no thanks

DO NOT USE THIS BANK! Tried to transfer a large amount out of my account to my CBA account and they put it on hold for 24hrs!! You don't have access to your own money even if you need it urgently!! A total joke!!!!! Have been on the phone now for 23 minutes and still waiting on something to happen!!