Suncorp Group Opiniões 118

I used my non Suncorp ATM card today to withdraw cash from a Suncorp ATM, and the machine swallowed my card. I went into the branch to ask for their help and I was informed that they couldn’t retrieve my ATM card because it wasn’t a Suncorp card, however if it was a Suncorp bank card they may have been able to!! I was flat out refused assistance and told that I would have to contact my bank and report my card as lost!! Absolutely appalling customer service, and absolutely no accountability taken for the fact that Suncorp literally stole my card!!!

This bank is legitimately the worst bank I've ever had the pleasure of banking with. Their systems are pathetic, their user experience is crap, their customer support are probably fed up because their processes are incredibly dumb, and in the 2 years I've had my home loan with them, they've done NOTHING to improve any of this. Now, when moving my OWN money out of my accounts to another one of my OWN accounts, they've completely blocked and cut access to my internet banking and all of my money. Not only that, I have called 4 times and spent over an hour on the phone to them to try to get them to fix this. First two times waiting took too long. Then this morning the first customer service rep hung up on me while she was mid sentence asking me a question, THEN I called back again and "the fraud detection team don't start until 9am" so now I need to call back a FIFTH time. Do these people think others just have all day to sit on the phone to Suncorp for problems with their own bullshit processes? They have no regard nor care for the value of their customer's time.

My advice is stay away from this bank. Any other bank in the country is better than Suncorp, literally, and I've banked with CBA, Westpac, Bank SA, Macquarie, ING, NAB, Bank Australia etc. They're ALL infinitely better than Suncorp, in every single way.

I cancelled my direct debit with EziDebit more than 2 months ago. Also blocked them on my Bank Account. But this is how disgusting this company is I noticed a Direct Debit again today. When I contacted my bank I was told that EziDebit get around blocks by debiting under a different name. So they change the name to EziDebitblock account and they can continue into the future continuously changing their name slightly and SUNCORP BANK told me that this is quite legal for them to do that. The only advise SUNCORP could give me was to keep my fingers crossed and hope it doesn't happen again, yes I agree that's not a reassuring advise from a bank but I was pretty much told if in doubt close my account and reopen a new account until I guess the next time I need to give my account details to make a purchase and then close the new account and open up another account. I use the card for online shopping at Coles and many other stores I got a feeling ill soon get tired of closing & opening bank accounts to keep them safe. Did anyone else realize their money is absolutely not safe from fraud in the bank or is it just suncorp.

I have a mortgage with them, and have had this mortgage refinanced to them about 5+ months ago. I've also wanted a mortgage offset feature added to my account, havent had it yet, they dont seem to want to give it to me either. It's a unit i've been paying off for a decade.

But the latest debacle has me pissed. They just declined me, after ~2 months of giving me the runaround (i work night shift, and talk for a living, i dont like phone calls but make them when i have to and have the time), declined me for a CC without giving me a reason.

I've had CC's since i was 18, i don't max them out, i dont have any debt other than the mortgage, i own my own car, they dont share any data between their mortgage team and all other banking systems on their platform (6+months later i received an email claiming that they no longer operate this way internally, whatever), and so they required me to resend data they already possessed and jump through hoops for no reason. Maybe the reduced pay in my payslips i gave them was the cause? (i had bronchitis and lost alot of work that month, but it was clearly displayed in the slips that it was unpaid sick leave, so unless their tech support are unable to understand a simple thing like "unpaid sick leave" as an unusual-scenario, its a skill issue)

On top of that, getting screwed around with impotent call centre staff (that are often very indian) that don't seem to be allowed to do what you ask them to. Its infuriating, i have things i need sorted, i don't want to have to login to separate banking systems just to get a functional credit card, i HATE the time wasting that happens, and the lack of transparency. I've been with multiple banks over the years, this is easily the worst experience i've ever had. Westpac were also mediocre on the admin side but nothing on this scale.

Almost as useless as Lostinmymaps. Totally corrupt company and useless insurers.

We "were believers " That full comprehensive car insurance was a peace of mind that gave us a safety net should an accident,theft,fire,etc occur.
After having submitted a full federal Police check, bank statements, income statement, driving history,phone records (including txt and call with full explanation of name of person,reason for contacting them) as an entree welcome to suncorp fraud and investigation after our car was stolen.
Not having submitted a claim before I certainly wasn't ready for the next 5 months of stress and worry to what is now closed and not paying due to a breech of their act of not declaring prior damage .
Now we are currently working with the ombudsman to settle this matter to what I might portray as the lousiest onset of just a chaoitic nightmare of being left in the dark.
Without revealing too much I had an suspicion of "should have read the fine print " but started recording the conversations with suncorp and feel quite confident in handing over our evidence of what is the facts and events of our car being stolen and still cant get my head around cosmetic damage (which as we finally found out upon seeing the photos) has the least bit to do with the theft?
I must add that they were fantastic to extend the hire car for over a hundred days Thankyou AAMI for that what .
We will certainly keep you posted upon the final dealings which is to be submitted in 4 days and either way will be a closure of this chapter of our lives we will never forget and certainly would not be taking out any policy in the future without reading the fine print.

Car accident 100% their client fault and their are refusing to repair. Hit from the back with s police report and the client assuming the fault. What a shame of a company.

They will screw you when it comes time to pay out. It's been over 3 weeks since they got the car and an external assessment that it was written off and its value. They still haven't assigned an internal assessor to review it yet.
I talked to others and they said when it comes to paying out, Suncorp Insurance is the slowest.

I've lodged 3 complaints, and it is marked as ultra high priority, for over a week, but still no action.

If you have an accident, expect them not to pay you for at least a month. If you only have one car and can't afford to just buy a second car with spare cash, you will be f###ed..That is how they treat their loyal customers.

Unfortunately, there's no option to give a zero-star rating here! Suncorp Insurance (including AAMI, GIO, and AAI—all the same under different names) fails to provide quality service for customers and car repairs. You have the option to choose your own repairer or go with their recommended repairer. However, if you choose your own, Suncorp often neglects to support the customer and seems to avoid providing assistance. When customers request information, Suncorp frequently refuses to share it. The only solution to this issue seems to be involving the ACCC, Fair Trading, or other relevant consumer protection services.

I’ve had a terrible time with GIO insurance after my home was flooded. They wouldn’t investigate a cracked pipe under ground although I pointed it out to the claims team on the house plans at the outset. GIO did no physical inspections, denied the claim and said i should do my own investigation! I got a plumber to find the pipe but GIO won’t pay the cost of this. Looks like a scam in their claims system forcing the insured to pay to find the cause. Complaint to the regulator on foot.

Awful customer experienceAwful customer experience. Spent ages trying to register the card on-line and then using the phone banking system. Absolutely awful an extremely long mean system to get through to the call centre. Once the problem was identified (the card was allocated to a parallel account) they put me through to customer service. After waiting on the phone for an extraordinary period of time the call disconnected immediately someone came on the line. I then had to go through the whole menu system again. Finally the problem was identified and I was told that they would escalate the matter to a resolution but despite saying that it would be done so urgently they said 5 business days

Suncorp is the most useless bank I have ever been with. I have broken down a 2 hour drive from home and can't access my money. Now I have to walk 5 hours to get home cause I can't order a lift or get a tow. Genetic cul-de-sacs!! This is disgusting behaviour from a bank!!! The person I spoke to on the phone couldn't do anything either. I had money transferred into my account using osko and because there system is so rooted my bank account shows empty when I know it's not..... I'm leaving Suncorp, they are way too stressful and not even a real bank as far as I'm concerned now. What's the point in a bank that won't allow you to access your money when you need it? What do I pay account keeping fees for? So you can screw me around? "We are going to make it impossible to get any of your money....that will be a 5 dollars in account keeping fees". Once I have access again I'm closing my accounts with them, burning the cards and wait for the day they get shut down so I can Deficate on their grave. Worst bank ever!!!.

Suncorp not only dont help you get your money back if you are scammed, they actually help the scammers take your money. Since this happened i have discovered many cases of other Suncorp customers who have lost hundreds of thousands of dollars thanks to Suncorp helping the scammers, and then refusing to get their money back.

We have used banking and insurance
Banking We had to change the signatories on an account . Simple you think ? We spent 2 hours in the local branch and still didn't get it done
Insurance Suncorp owed us $960 on an insurance claim . When it didn't arrive I rang up I waited 90 minutes on hold then an announcement they could not speak to me Advised to ring back . DO NOT USE SUNCORP They own APIA insurance so give them a wide berth as well

We insured our household furniture & goods in commercial storage with Suncorp, unfortunately our land developer took a year longer than what we were told and our furniture & goods ended up being in storage for 2 1/2 years. Our furniture removalist rang the morning of collection to move to our finally completed home to inform us that a large portion of our stuff had mould all over. A call to Suncorp to lodge a claim was made and the staff seemed very helpful. A request for the $200 excess came and was paid. Suncorp sent a company called Reztor who wrote a report with photos and said they would return with a team and a skip bin. Then the frustration began. We were advised by Suncorp not to unpack anything and to isolate our furniture & goods in our garage. 7 weeks went by with frequent requests through the Suncorp App (the only line of communication offered) only to be told that we were not covered as our policy clearly stated this, then we were advised that even if it was covered that ‘they only insure contents in storage for a maximum of 365 days’. My biggest complaint’s are
1. Why did it take 7 weeks to advise us we were not insured for mould as you would think Suncorp Insurance employees would know and understand the product they are selling.
2. When was someone at Suncorp going to tell us that the cover was only valid for 365 days.
3 How could Suncorp Insurance continue to take from us the premium for this insurance if it had reached the maximum insured time frame of 365 days!
4. On complaining about this theft, we were informed by a rude Suncorp Insurance employee that it is the Policy Holders responsibility to read and understand the product disclosure document.
So buyers of insurance from this company beware especially with home contents insurance when stored in commercial storage.
Make sure you read the product disclosure document from cover to cover!
Not impressed with this company’s theft of the premiums we paid whe n they knew we wouldn’t be covered. It’s called THEFT!

I have been a Suncorp client for over 30 years with my banking accounts, mortgage and insurance and credit card. I have been unable to use my credit card for the last year as every transaction is declined despite having paid it off in full! Every time I phone them I get told to visit a branch. My closest branch is 5 kms away and when I visit it they tell me to phone the company, so I'm back to Square One. I recently had a holiday on which I was unable to use my card for hotel bookings etc which made things very difficult. I'd love to cancel my card and take one out with a more caring institution but how can I do that without any decent service? I would never use them again.

I have 2 cars under Suncorp comprehensive car insurance. Both cars have been written off in the last 12 months.
Last year, 1 car was rear ended by a stolen vehicle, written off.
This year, the other slid on a oil patch and crashed into a barrier, written off.
For both cars, I had market value. Suncorp paid a very nice amount for both cars. Which I felt was a very accurate market value. I was happy.
For both cars, Suncorp extended the 21 day car hire coverage at no extra charge. Which was fantastic. I did find you need to talk to the right people. I'd phone up and be told "No!" by someone. Then I'd speak to someone else and immediately get the car hire extension.
I did find the pay out for the written off cars took a long time. Which was frustrating. But at least they paid for the hire car until they released the payout funds. I just had to be super organised, lining up the new vehicle with a deposit, so that I could pay for it completely once I got the money and do it all same day, due to losing the car hire once pay out was completed.

I've used the road side assistance and the towing multiple times over the last 10 years. Always received excellent care and service. With one tow being on a Saturday evening in the middle of nowhere. They towed my car 2 hours away, not to the nearest mechanic for the breakdown location but to the nearest mechanic to my home, which was amazing. I didn't have to pay a cent.

My biggest gripe is, I get multi policy discount and SES discount. And these discounts constantly drop off, randomly. Then when I notice, sometimes months down the track, I have to phone up and get the discounts put back onto the policies, and get a refund for the over payments made, due to them charging me the full amount without the discounts applied.
I've had to fix this 5 or 6 times now. Really annoying. But at least they refund the money I've overpaid.

In total, I'm happy with Suncorp and will stick with them for the foreseeable future.

I choose to place both my CTP and Comprehensive car insurance with Suncorp on recommendation of friends who had thankfully not had to make a claim.

The comprehensive car insurance was slightly more expensive with Suncorp than its competitors, however I expected the service to be better, I was wrong about that.

Unfortunately, I had my car stolen and had to claim on my insurance. Suncorp were next to useless the whole way through my claim. It’s almost impossible to speak to anyone and I would frequently spend hours waiting on hold. Most times I managed to eventually speak to someone they wouldn’t end up actioning what they said they were doing, leading to no progress in my claim. It appears to me like the departments don’t even communicate with each other within Suncorp, as I would frequently have to communicate outcomes between departments or drive forward for an outcome.

I received very little update whilst my car was being assessed, even though they promised to update me multiple times. I made over 12 calls to the assessors over 4 weeks each time finding it impossible to get hold of the person handling my assessment, I was promised a follow up call every time and never got one once. My car was then transferred to another site which I was informed were a wrecking yard without any updates, my car still with my personal belongings in at the time.

My hire car was only made available for 3 weeks, which I understand was in my contract. However, considering that Suncorp took twice as long as that to come to any outcome, it left me without a car for weeks. There was no effort to resolve the claim at all quickly, thus why should I be penalised for it taking their internal teams such a length of time to handle the claim.

Finally, the outcome Suncorp came to was nothing short of insulting. It was so far short of all the valuations I could find. I disputed the claim and they did increase it marginally, however it is still significantly short of what it would cost me to replace the vehicle. Their interpretation of market value is not what any customer would end up paying to replace a like for like vehicle.

The whole experience was disappointing. My friends, family and colleagues were shocked by how Suncorp handled my claim, they said that they would avoid Suncorp in future.

Have majority of my banking with them. No issues and online banking is reasonably easy to navigate.

Opened a cash management account to manage my SMSF in Feb '24 to invest in overseas funds, funds were blocked for 4 weeks for security checks which i was told would most likely happen but i was told should only take 3 days providing everything was okay. Funds eventually get released but i still can't access my account for several weeks later. I could get no response at all from there fraud department (ironically named) to see why i could not access my account as the funds were released so i was forced to make an official complaint. The following week i received an email stating my account is closed without any explanations and i had 14 days to withdraw any funds or they would be given to a charity. Who TF operates a business like this? Suncorp need to realise that it is a privilege to have customers bank with them but seeing that Suncorp bank is going down the toilet and being bought out by ANZ i should not be surprised. I will say the front line staff i dealt with conducted themselves professionally but that's about a far as that goes, the fraud team and upper management are a joke!