Suncorp Group Opiniões 118

Well I came here to warn people at how poor this bank is and how poorly trained the staff are, but given the extremely low rating, it seems people beat me to it and given the dates of these reviews the management really don't care as nothing is improving.

Would not recommend Suncorp for landlords insurance. I have no prior history of claims over a 10 year period. i put in a claim for malicious damage. The tenants had been asked to vacate as had a dangerous dog, with bites to tradesperson. They left holes punched in several walls and dog faeces on the carpet....this had never before been noted during their 4-5 year tenancy.
Suncorp claimed it didn't meet the definition of malicious acts. Instead they felt that the damages were 'consistent with disregard, neglect, carelessness, use of excessive force, lack of due care, or poor housekeeping'. Seriously?...
No longer have trust in Suncorp for fairness or common sense...

Didn't send out a new card. Called three times. Eventually sent out a card to the wrong account. Took 6 weeks to eventually get the card. Worst customer service at any bank ever.

Avoid their insurance at all costs!! They will do anything to avoid paying you or make excess so high it doesn't make it viable to make a claim or increased premiums. Look elsewhere.

Frankly, not responding knowing when my policy is due only adds to what has been a deeply frustrating and financially damaging experience.

This email isn't specifically pointed towards you, but I must express how I feel. So I'm saying this to Suncorp and not you as a person.

Let’s go over this again:

The previous tenants trashed the place, stole multiple items, and left us with a serious mess. Yet Suncorp refused to cover it—writing it off as "wear and tear" and "human behaviour"? This is ridiculous. If this was a hotel or airbnb, every single stolen or damaged item would have been replaced.

Now with this new claim, where there's confirmed water damage, your process is once again set up to leave me with the bill. This time it’s because the repair costs are apparently less than the $2,000 excess—a figure I’m convinced has been strategically inflated so most water damage claims fall just under it. It’s manipulative and disgraceful. What about the mould in the walls now which under your policy has to be fixed as part of the disclosure and standard of the house.

On top of that, I’ve looked into Ambrose Construct Group—your so-called independent repairer. Let’s be honest: they’re not independent. They're a preferred contractor of Suncorp, publicly linked to your team, regularly hosting your assessors, and very clearly dependent on your ongoing business.

This creates a clear conflict of interest:

They have every reason to downplay damage or reduce scope to keep your costs low.

Their survival depends on keeping insurers like Suncorp happy.

You, in turn, get to distance yourself from their decisions while benefiting from their narrowed reports.

So while you hide behind third-party “assessments,” your entire model is set up to avoid paying out, plain and simple. You get plausible deniability while customers like me wear over $20,000 in damage.

What is the point of this insurance product?

It hasn’t protected me from theft.

It hasn’t protected me from damage.

It’s only protected your company’s bottom line.

I’ll be cancelling all my policies with Suncorp—home, contents, and anything else. Your business model is built on fine print, denial strategies, and what looks a lot like intentionally priced-out excess structures.

You’ve lost my trust. Completely.

I had to make a claim with Suncorp Home & Contents Insurance after some damage to my place, and honestly, the customer service left a lot to be desired. When you’re already stressed out, the last thing you need is slow replies and representatives who don’t seem to really get what you’re going through - or care.

The responses took longer than I expected, and I often wished someone on the other end would be a little kinder and more understanding. A quick message or just a bit of empathy would have made a huge difference during a really tough time.

As a bank, they let people take money out off your account and then say there's nothing they can do, absolutely disgusting public service , don't recommend at all

Had an accident in January had to wait 2 months before they were able to have my car in to repair it. When repairs finally got done on my 4x4 through their repairer had to drive the car over an hour away to have it done and they left bolts loose on bullbar, stripped screws in places so I couldn’t remove accessories and wires cut and not reconnected leaving my spotlights no longer working. If you have a four wheel drive with accessories do not let them repair it if you can avoid it!

suncorp ads are shown on prime video, I dont like ads

There are double transactions showing up on the credit card transactions online, no refunds showing until you call up and ask them why, unexplained interest charges when you already transferred more than enough funds for repayment and other undisclosed fees. I regret having my broker recommend Suncorp to me. Please do not let your broker persuade you to join Suncorp. They draw you in with low interest rates but their interest rates goes up significantly after a few months. Their IT and overall technological system is outdated and can not be trusted to provide a safe and secure transaction.

THE ABSOLUTE WORST service! My car needed to be towed and I was covered for 20 kms- the mechanic I needed as its an Italian car was 30kms and despite being with suncorp for years, they outright refused to tow the extra 10kms and the supposed manager was a total A****** W ATTITUDE and lacked any customer service!
Last year they also refused to send roadside assistance despite paying for
It as I was living on kangaroo island and while they knew that was my address, it was only when I needed assistance they said they do not cover islands!
Always an issue with them and the staff is rude and unhelpful! AVOID AT ALL COSTS!

I haven’t been with Suncorp for 30yrs and I received a letter from them updating their privacy policy. I was angered that after all this time they still had my information. 30yrs! So I rang and asked them why they can have it for so long and that I wanted my information removed. After about an hour of back and forth with the guy asking several different departments I was politely told they can’t delete my information. I asked why and all I received was they can’t. So, you can imagine how angry I was and I still don’t understand why they can’t delete it so I’ve sent an email to the ACCC about it. This is about the 4th company that has done this but this is the only company that won’t delete your information. So beware SUNCORP!!! HAVE NO BUSINESS WITH THEM WHATSOEVER!!! You’re information isn’t safe!!

My daughter died and police had her car towed and impounded.
Suncorp staff member stated there was no policy.
I knew this was wrong but under such traumatic circumstances I paid toget my daughters car and belongings.
This was last week of April 2025.
Here on May 28th 2025 as her executive I recieve her bank statements to find Suncorp took payments right up to last week May 15th 2025.
I already insured it with Racq.
Never never trust Suncorp

Hi everyone, whoever is reading this review. Please never ever buy the insurance from Suncorp. If you read this review and still buy. You would remember this review one day and regret. I wish i could rate them -100. I can't explain the pain I went through dealing with them. Paid $256 a month for comprehensive insurance, 6 month from the date made a claim, still not finalised. It was simple claim where another car hit from behind. White collar scammers.

Online banking with Suncorp is a total nightmare. set aside many hours just to access your account
. Constant messages that the site does not recognise your log in details, reset customer Id and passwords multiple times then have to request a token from a different app and have 1 minute to switch back to banking app and submit. Cannot wait to transfer all my funds out but may take a century with daily limits and setting aside half a day just to do one transfer.

Absolute shit insurance company, do absolutely nothing about the car accident. And also a battery replacement they don’t even actually fix it, they said nothing they can do and tell u to go to a mechanic and they aren’t paying for anything. Basically no insurance

Car Insurance, they reduced the value of my 2021 Hilux by $8400 and said it was depreciation, at that rate the car will be worth $5000 in 5 years, but it gets better they upped the premium by $200. I asked why and that's when the lies came to cover up the only work i can think of for them...theft. Oh sir it is because of the statistics. So i asked for those statistics to be supplied to me from last year to now and explain the $200 increase. Oh sir we can't give those to you.... RIGHT THERE PEOPLE is the lies we are told by SUNCORP. They can make up any bulldust they like and not supply a proven reason for a rise in premiums. I went elsewhere and got the original agreed price of 55k for $810 & $400 excess as opposed to 46k for $1045 @ $400 excess. Shop around this lot is at best Snake-Oil-Merchants who cannot back up the lies told on the phone by brainwashed kids. In my opinion i am being lied to because SUNCORP cannot show me a tangible reason for the drop in value and the rise in premiums, there is no other way i can think about them.

My account has been deactivated and under investigation, no one from Fraud department will take my call and advised customer support to tell me to wait for their call. Have followed up with emails, no answer. They tell me my money is safe but I can’t access it. Looks like only way to get an answer is to report to AFCA.

Horrific service from your claims department! The agent refused to put me through to a manager! IT IS MY RIGHT TO ASK FOR A MANAGER WHEN I FEEL THE AGENT IS NOT LISTENING TO ME OR DOING THEIR JOB! We have only been with suncorp for a few months! I will move everything, home loan, car insurance, company account , EVERYTHING IF THIS IS THE SERVICE. We have had to explain the same issue over 6 times to different agents because of your system! And every time, the agents don't have a clue what they are doing or talking about! Get agents that actually understand the industry and don't read off a script, and actually listen to what the PAYING client is saying! And then the agent cut the call while holding for the manager!

I wanted a savings account. Part of my savings strategy is investing in crypto, which I have been doing for several years. When I tried to deposit some funds to my exchange, the transaction was cancelled, and my account was put on hold. Several phone "help" desk calls later I was told to re-confirm my identity at the branch. When I did so, I was put on the phone with the "fraud" squad who told me "Suncorp does not condone crypto in any way and we will be terminating your account effective immediately, how would you like your funds?"

Crypto is the future, the banks can stand in front of the stampede at their own peril.

Land Lord Insurance - Skyrocketing premiums

2022 - $450 Per annum
2023 - $752 Per annum - Increase of 67%
2024 - $1,265 Per annum - Increase of 68%
2025 - $2,364 Per annum - Increase of 87%

On top of this I get some lippy attitude laden call centre individual called Debbie when I called up to speak to someone about reviewing the premium. Good bye Suncorp, I'll be taking this and the other 4 policies I have with you away, clearly you don't need my business.