Suncorp Group Opiniões 118

Suncorp bank consistently fail to action problems and have in place a system that does not allow you to speak with anyone who can action issues. Their branch managers have zero authority to take action or resolve any issues whatsoever. If you manage to lodge a complaint all advice is " I have escalated this"" big deral.

Do not use SunCorp as they will run you around when you have a claim. They will add fasle claims about other Finance on your car and make you do all the run around to clear your name before settlement. They do not communicate at all once you lodge a claim

I made a small claim on some damage to my vehicle. After countless emails to them, complaints and waiting on the phone for HOURS waiting to get through to people and constantly being told I'm in the wrong queue, I have to rate them A BIG FAT ZERO. Avoid completely if you want to retain your sanity, they are absolutely useless. In the end I didn't even get any refund on my claim and they had no intention of letting me know. AVOID AVOID AVOID. Do everything you can to avoid this useless mob

I have recently had the displeasure of dealing with Suncorp to close my deceased mother's account.
It took them 9 weeks to respond to each email, they were still trying to charge my deceased mother for insurance payments and sent me letters asking for payment when they already had the death certificate.
Thanks for the unneeded stress when I am trying to grieve my mother.

worst home loan discharge experience ever from any bank. so long and difficult.

AVOID Suncorp Visa CC LIKE THE PLAGUE!!! It is not even Suncorps CC, belongs to another bank!!!
The CC is provided to Suncorp via another bank. They never told us this! - Fraud!

To have issues addressed you have to contact Suncorp bank, they forward the issue to the CC department at the other bank. Then it takes weeks and weeks for anything to be done, if at all! When checking secure mail for responses, there is no reference number so if you have more than one issue at the same time you have no clue which issue their message relates to. The way the CC statement etc is set out is very, very, non end user friendly. One of the worst we have ever encounteted. So far as CC issues go, service is poor, slow, unreliable and you may not even be contacted for a response to your querries!!! We wish to hell we had never signed up for Suncorp!!! We are still waiting months on!!!

To anyone considering doing business with Suncorp, I believe it's vital to share my experience, which has been nothing short of tumultuous and unsettling.

1. Chronological Overview:

Post-Accident: My car showed signs of suspension misalignment after an accident. I counted on Suncorp to manage the repairs, relying on their reputation and their guarantees for quality and safety.

Suspension, Repair & Structural Concerns: Despite my requests, there was a distinct lack of clarity and comprehensiveness in the inspection and repair reports. Notably, certain critical parameters were left undefined and supporting documents were never provided despite multiple requests. Some alignment measurements exceeded their prescribed tolerances. Suncorp claimed these were to spec but with an absence of manufacturer’s specified tolerances to provide it so. This raised red flags, especially given the recent recalls on this same car make and model due to catastrophic suspension issues.

Improper Vehicle Storage: My car was stored outdoors in the direct sun for over a month, which appears to be a direct violation of the manufacturer’s operating standards for repair. This could potentially cause harm to the battery and other components. The impact on these parts was not addressed or fixed.

Communication Gaps: Expected updates every three days, as mandated by the manufacturer’s operating standards for repair, were flouted. This left me in the dark, increasing my anxiety and concerns about the well-being of my vehicle.

Battery Charging Confusion: I noted discrepancies between the manufacturer’s public guidelines on battery care and the standards Suncorp adhered to. This inconsistency could have implications for my battery's longevity.

Call for Documentation: Despite my continual requests, essential documents like the Confirmation of Transaction and calibration report supporting documents were not provided.

Hire Car Provision & External Verification: While my vehicle's safety and quality remain uncertain, I requested continued access to the hire car, alongside an independent assessment by a third party. Suncorp has yet to address these requests satisfactorily.

Customer Relations Review: Suncorp's internal review by Customer Relations asserted that the car had undergone an independent inspection from the manufacturer, which verified the repairs were consistent with manufacturing specifications. This claimed the car was safe for return. However, the actual Tax Invoice from this inspection simply read: "Concern: Carry out post-accident repair mechanical inspection. Carried out a post-accident repair inspection. Inspected the mechanical components of the area involved in the accident. Inspected the HV system and battery. No issues were found. Correction: Perform General Inspection." This report did not specifically address my suspension separation or alignment concerns. The internal review glossed over these discrepancies and other issues I've previously outlined. What's alarming is Suncorp's Customer Relations department reference to their Lifetime Guarantee, which feels almost dismissive when considering potential gaps in repairs that could be life-threatening.

Regulatory Involvement: Owing to the persistent and concerning gaps in communication and resolution, I approached the Australian Financial Complaints Authority (AFCA) to lodge a complaint.

2. Emotional & Safety Implications:

The ordeal with Suncorp hasn't just been about the car. It has deeply impacted my mental well-being. The persistent lack of clarity, coupled with the stress of navigating potential safety issues, has been daunting.
Moreover, Suncorp's apparent failure to activate its Domestic Violence policy, even after I made them aware of related concerns, showcases a lack of sensitivity, adding to my distress.

3. Final Thoughts:

I turned to Suncorp, expecting them to uphold their commitments to safety, transparency, and customer well-being. Instead, I've encountered an exhausting ordeal filled with gaps, potential safety hazards, and immense emotional distress. For those reading this, it's essential to make informed decisions. I genuinely hope no one else has to face such a trajectory of events and challenges with Suncorp.

To anyone considering doing business with Suncorp, I believe it's vital to share my experience, which has been nothing short of tumultuous and unsettling. Despite escalation to the Customer Relations department, a comprehensive review of the matter remained elusive.

Waiting for customer service on the phone for 1.5 hour and did nothing on my request to cancel my claim. My car just had a scratch and their service provider has the lowest review and bad service in my area. Total waste of my time and money. I was even planning to get a house and content insurance with you cos I’ve been with you for 5 years now but forget about it. Absolutely Pathetic!

Price increase by almost 50%:
Since last year I have a House and Content Insurance with Suncorp and my CTP with them. They increased this year my annual amount by whopping 48%. fyi - I have not claimed anything last year. How do they justify that?

Pathetic!!!!!
Still waiting for advise for a windscreen (genuine) not a frankenstein replacement that has the rear view mirror constantly falling off smashing onto centre consul and bouncing under drivers feet.
Suppose when it compromises control of the vehicle and a major accident occurs we will let the litigation team decide on your culpability and personal damages settlement.

Glad it was not a major claim, that would probably take months to resolve not just a windscreen. Just lucky I have the "Comprehensive Advantages" cover which is pretty much worthless!!!!!

I think that this company has Chinese mafia on background.
For them humar rights are something to take for breakfast!
Stay away from this bad compani and GIO!

It's a shame i had to pick one star, as don't think they deserve that. The frauds team are ultimately a secret society that operate on their own time. If you have a "Fraudulent Activity" block slapped on your account, good luck getting a resolution. They will call you when THEY are ready. Additionally, half way through changing over all of our banking accounts to them, they decided that my wife and i were fraudulent and closed all of our accounts. Once again, a call of the frauds team. The untouchable, judgmental team.
Do not join Suncorp, run to the hills!!!

Avoid this bank because my Mum said that they are very deadly so I would recommend banking with ANZ because since they obviously couldn't careless about their customers.

Title: Exposing the Unethical Practices of Insurance Company SUNCORP: A Cautionary Tale

Introduction:
Insurance is meant to provide financial protection and peace of mind during times of adversity. However, not all insurance companies uphold their end of the bargain. This essay aims to shed light on the distressing experience I endured at the hands of insurance company SUNCORP following an earthquake that caused significant damage to my home. By sharing my story, along with reviews from other dissatisfied clients, I hope to inform the public and caution them against the potential pitfalls of dealing with such an unscrupulous insurer.

The Initial Assessment: Negligence and Inadequate Compensation:
Following the earthquake which hit Melbourne last year, I lodged a claim with SUNCORP, expecting them to honor their obligation and assist in the restoration of my damaged home. An engineer, assigned by SUNCORP, confirmed that the earthquake had indeed caused the damage and recommended seeking quotes for necessary repairs to the supporting structures. However, the subsequent assessment by a builder assigned by SUNCORP failed to include an examination of the house's supporting structures, leading to an inadequate compensation estimate of approx. $5,500 for the internal damage alone.

Undermining the Experts: Questioning Professional Integrity:
Concerned about potential damage to the foundations that would require extensive underpinning works, I engaged an independent contractor for a more thorough assessment. Shockingly, the contractor's quote amounted to over $27,000, far exceeding SUNCORP's builder's estimate. When I presented this assessment to SUNCORP, they resorted to disputing the report by their own engineer, attempting to undermine his professional integrity. This unethical behavior disregards the hierarchical structure of the building industry, where engineers' expertise supersedes that of builders.

Failure to Resolve Dispute and Delayed Action:
Frustrated by SUNCORP's refusal to acknowledge their engineer's findings and their unwillingness to engage in meaningful dispute resolution, I sought assistance from the Australian Financial Complaints Authority (AFCA). AFCA enlightened me on the fact that SUNCORP's attempts to disregard their own engineer's report were baseless and unfounded. However, despite the involvement of a neutral third-party, SUNCORP continued to drag their feet, refusing to collaborate and insisting on further assessments. This blatant disregard for accountability and delay tactics have prolonged the resolution process for over a year and a quarter.

Inadequate Customer Support and Lack of Empathy:
Throughout this ordeal, my interactions with SUNCORP's claim support team have been disheartening and unfruitful. The individuals I encountered lacked empathy and displayed a robotic and artificial friendliness. Their apparent indifference to my predicament demonstrates a shocking lack of care for their policyholders. Instead of providing the much-needed support and assistance, SUNCORP's claim support team made the already arduous process even more frustrating.

Reviewing the Experiences of Other Clients:
Based on the reviews from Trustpilot, it is evident that SUNCORP has received negative feedback from various customers. Many customers complained about the high prices of SUNCORP's services, stating that the charges continued to increase over time. Others expressed dissatisfaction with the company's customer service, citing issues such as unresponsiveness, lack of empathy, and incompetence. Some customers reported problems with insurance claims, delays in service, and refusals to cover necessary repairs. Additionally, there were complaints about freezing of accounts, declined applications, and difficulties in resolving issues with the bank. Overall, the reviews indicate a pattern of poor customer service, high prices, and unmet expectations, leading to frustration and dissatisfaction among SUNCORP's clients.

Conclusion:
My experience with insurance company SUNCORP has been nothing short of a nightmare. From negligent assessments and attempts to undermine their own experts to a prolonged resolution process and a lack of empathy from their claim support team, SUNCORP has shown a complete disregard for their policyholders' well-being. By sharing my story and the testimonials of others, I hope to empower individuals to make informed decisions when selecting an insurance provider. It is crucial to choose a company that demonstrates integrity, professionalism, and a genuine commitment to serving its clients' best interests.

Suncorp is way too expensive. i have been with suncorp car insurance for over 5yrs. in that 5yrs the charges continue to up in price. I never heard a good thing about suncorp prices, that caused me to look elsewhere.

Do not expect Suncorp to care at all about your suffering ect. I had a claim against 3rd party as their client ran his car into a cafe where I was drinking coffee and feeling great. It was horrific and I ended up at the hospital. I got loads of internal injuries, back and leg. They started my Physio then found out I had had a small back issue previously and frozen shoulder so had been out of work at time of accident. I was recovering and had been on a 16 week gym ect therapy for over a month feeling great. Previous to frozen shoulder I worked full time. They treated me like a criminal trying to get money, stopped my therapy and were very mean. OMG they coursed me so much stress my mental state got really bad on top of injuries. Two years later they have offered me a ridiculous amount of money not even covering bills I need to pay because of accident. Shame Shame on Suncorp who I now know to be one of the worse insurance companies you can ever be with!! Beware they can not be trusted to care at all and will make you feel like a criminal while smiling at you. Evil insurance company!!!!!!!!

House insurance. A year after the floods last March we still have two ceiling leaks and it's still not fixed. Just found out it's decline due to a hairline crack in our roof tile and another concern. Neither were an issue previously. Suncorp agreed to only do ceiling plaster and paint but not fix the roof. We have never claimed before on our house insurance either but will now look to move due to the slow nature and unreasonable decline of half our claim. Our roof looks to be in good repair. They seem to just find ways to get out of it. Were we meant to go up their annually with a Magnifying glass?

I have had my online/mobile app and debit card locked since December. It's almost February writing this review and no one, not a single word nor miss call or email has been received from their supposed investigations team.

I was told initially by their phone customer service back on December that I need to go to a bank branch to get it unlocked but like some of the reviews here, they could not do anything, they just sit on their hands. I was told that there was a suspected fraudulent attempt at my account the day it was locked out, when I went to the branch, I told them all those transactions the previous day was all done by me. Brought my identification, proved them that I was the owner of the account, but nothing. Went to another branch, same thing.

What's the purpose of sending a customer to a branch if you can't do anything anyway?
It's like this bank hates its customers. They don't want my money. It's so bad that I can't even close off the account!

DO NOT deal with this bank, all you will get is inaction and bad customer service. They do not want to help you nor care about you. Put your money somewhere else.

I have already sent an email to their complaints team but I honestly doubt it that I will get a reply, that's how seriously I think how incompetent their customer service is.

Applied for the credit card and received a phone call requesting additional information to support the application. After providing this the bank officer said the application could now be processed. FOUR MINUTES after hanging up the phone I received an email stating that AFTER CAREFUL CONSIDERATION that my application was declined. I am pursuing this but after being transferred four times to finally end up in an overseas call centre with abysmal line quality, I gave up.

The most pathetic banking experience. They are not trustable.

The had me refinanced from
CBA and then took the interest rate to a different level higher than any Big 4 bank.

Please avoid taking home loans from them