I am always impatiently waiting for package from Superdry. No matter if I am buying by your site/store or zalando. I also found some issues in shopping via mobile phone, and needed to switch to lapt... Ver mais
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Leia as opiniões dos outros
Nie ukrywam, że dokonując zakupu w tym sklepie miałam obawy, wynikające z tego, że robiłam to po raz pierwszy. Jednak zakupy przebiegły bez zarzutu. Jakość zakupionej sukienki była zgodna opisem i zdj... Ver mais
Tragiczna obsługa klienta. Paczka nie dotarła, nie wiadomo gdzie jest i czy rzeczywiście została wysłana. Według DHL, sprzedający jedynie utworzył etykietę. Tydzień po terminie teoretycznego dostarc... Ver mais
Zwroty na zakupionej stronie są ciężkie i niezrozumiałe, a raczej na stronie na której dokonałam zakupu - nie ma odpowiednich informacji. Przeglądając Państwa stronę w tym regulamin odnoszą się Pa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Informações de contacto
Superdry Care, Unit 60, The runnings, GL519NW, Cheltenham, Reino Unido
- +44 3333 212222
- care@supergroup.com
- www.superdrystore.pl
3,5
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Never order online, it's a nightmare. Go to shop and buy it from there.
> although an order was over 100euro, I needed to pay for the package
> the delivery took a week
> I couldn't change the address of delivery after getting to know it's going to take so much time
> HUGE problem with returning goods:
- paying for the return label
- return label didn't work
- long waiting time for email customer service to reply and email replied in a way someone didn't even read them
- second return label generated from shop side didn't work too
- me going back and forth with label, email, calls for almost 2 weeks and I am still not able to send the package.
I don't want to think what will happen after the package will be successfully sent (if).
23 de maio de 2023
Resposta da Superdrystore
Hi Karolina,
Thank you for taking the time to leave a review. We always aim to offer the best service to our customers every time, so we're really sorry that we got it wrong this time. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Kind Regards,
Superdry Care
Resposta da Superdrystore
Hi,
Thank you for taking the time to leave a review. We always aim to offer the best service to our customers every time, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Regards,
superdry care team
Super !!!!!!!!!!
26 de maio de 2023
Resposta da Superdrystore
Hi,
Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.
Regards,
superdry care team
Resposta da Superdrystore
Hi,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.
Regards,
superdry care team
I am always impatiently waiting for…
I am always impatiently waiting for package from Superdry. No matter if I am buying by your site/store or zalando.
I also found some issues in shopping via mobile phone, and needed to switch to laptop.
Nevertheless I love clothes from superdry due to it's quality! Please consider in you future design that even +35 people are wearing it ;)
24 de maio de 2023
Resposta da Superdrystore
Hi,
Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Regards,
superdry care team
Many hiccups in the return process
Many hiccups in the return process - finding a proper link in all the emails I received - then clicking it through didn’t work as there was a miscommunication between the site and PayPal while paying for the return parcel - had to use the credit card finally, which I didn’t want to
24 de maio de 2023
Resposta da Superdrystore
Hi,
Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Regards,
superdry care team
Materials, styles and colors are of good quality
I've been wearing SD clothes for over 10 years. The build quality of the clothes is still at a high level. I really like sweatshirts and t-shirt. Sometimes Superdy`s clothes costs a lot compared to the competition but materials, styles and colors are of good quality.
23 de abril de 2023
Please, catch up with the world
Application is slow.
But the real proble is toral lack of size charts. It is unimaginable for any decent on-line seller to not include any information on sizes.
Work on that or you still will be loosing customers. You need to catch up.
25 de abril de 2023
Zwrot?
Witam, jak mogę zwrócić paczkę?
Pobrano mi dwa razy pieniądze i mam dwie identyczne paczki. Prosze o odpowiedz!
22 de abril de 2023
Opinião espontânea
Zapłaciłam za przesyłkę której nie mam.
Zapłaciłam za przesyłkę której nie mam.
Zapłaciłam za przesyłkę która miała przyjść za kilka dni, 04.04.2023 do tej pory przesyłki nie otrzymałam nie działa link do śledzenia przesyłki.
19 de abril de 2023
Opinião espontânea
ZŁODZIEJE i JESZCZE RAZ ZŁODZIEJE JAK…
ZŁODZIEJE i JESZCZE RAZ ZŁODZIEJE JAK TAK MOŻNA MAMY XXI WIEK I NIE MA OEGANÓW BY ŚCIAGAĆ TAKICH OSZUSTÓW I LIKWIDOWAĆ PSEUDO SKLEPY KTÓRE W BIAŁY DZIEŃ OKRADAJĄ CZŁOWIEKA
23 de março de 2023
QuickTime delivery great quality uality
22 de março de 2023
UWAGA
UWAGA! BRAK MOZLIWOSCI ZWROTOW W TEJ FIRMIE, NIEISTNIEJACA OBSLUGA KLIENTA!
4 de abril de 2023
Opinião espontânea
I get my order after a month
I finally get what I ordered (but still only partially) a month ago. Long time.
25 de março de 2023
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