Mein Transfer war auf Compliance Hold für fast zwei Tage. Es kommt wirklich drauf an, an welchen Sachbearbeiter man kommt. Erst hatte ich mit Fanta geschrieben, sie war so dermaßen unfreundlich und... Ver mais
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Leia as opiniões dos outros
I have been using supersonic over 5 years sending money to the Gambia and Senegal. Their customer service have always been fantastic with me., I have never meet anyone of the team but each time i con... Ver mais
Horrendous service, no worries, if you send money, they don't respond if it never arrives. Fake reviews and fake appraisals. They don't answer their phones, and typical responses include and are not l... Ver mais
A empresa respondeu
Im really happy with supper sonic they are doing a very good job fast and secure The only thing I'm not satisfied with is difficult to contacts with there's customer service Sometimes when you n... Ver mais
Informações sobre a empresa
Escrito pela empresa
Supersonicz Money Transfer is shaping the way people send money around the world. We’re offering Instant Bank transfer, Wallet, Cash Pickup, Top-up & Bill payments. We are not just serving in major countries, but we also goal to cover those countries where no other money transfer service is available. We started as just a small-scale business providing our services in just a few countries, but now we are covering the whole continents with intentions to serve you well.
Informações de contacto
Piccadilly House, 49 Piccadilly, M1 2AP, Manchester, Reino Unido
- +44 161 806 1555
- customercare@supersonicz.co.uk
- www.supersonicz.co.uk
3,7
Aceitável
588 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Horrendous service
Horrendous service, no worries, if you send money, they don't respond if it never arrives. Fake reviews and fake appraisals. They don't answer their phones, and typical responses include and are not limited to checking now, please wait, wait, please. or just outright ignoring. They will steal your money and ghost you when you ask why it's taking so long for the payment to go through.
23 de novembro de 2022
Opinião espontânea
Resposta da Supersonicz Money Transfer
Dear Lindeman,
We are really sorry for the inconvenience you have faced, first of all, I would like to apologize for the trouble in case you actually face on our portal, secondly, I would request you to please give respect to the other world and especially, whose portal is being used to communicate this message of yours to us as all of them are Organic. Let me tell you one more thing that we could not trace any of your information with your profile name. I would request a transaction code, may be your registered profile name with us or you may choose to email us at customercare@supersonicz.co.uk and let us be as informative of your complaint and conclude the matter ASAP.
Regards
Supersonicz Money transfer
I rated this app 5 star because have…
I rated this app 5 star because have been using it for the pass two years now and it never disappointed me up, so guys use it and be calm please it is best app to send money.
2 de novembro de 2022
Opinião espontânea
One of the best money sending app I…
One of the best money sending app I ever use .. fast reliable and very helpful if needed
26 de outubro de 2022
Opinião espontânea
Very good company and very good…
Very good company and very good customer care team
4 de outubro de 2022
Opinião espontânea
I have been doing my money transactions…
I have been doing my money transactions with Supersonicz for more than 5 years and the services they rendered are just exceptional.
3 de dezembro de 2021
Opinião espontânea
Good service
3 de outubro de 2022
Opinião espontânea
It's a good Company
It's a good Company. Good Service. I like Them Service's. All Time I Recommend This Company.
15 de setembro de 2022
Opinião espontânea
Im really with suppersonicz they are…
Im really with suppersonicz they are doing very giid job fast and secure. They replied us instantly and resolve our issue in no time. Higly recommended supersonicz.
3 de outubro de 2022
Opinião espontânea
DISHONEST COMPANY.AVOID THEM
Like I said i did not come here to write review without prove.You guys think we don’t have anything to do with our money right? . Before I came here I sent a message to your customer service at Facebook and they reply me that the fund fails to deliver so they will resolve it for my refund. That unserious person took my customer ID and I have waited up till now yet I have not gotten any money. I contact them again and from 28 September nobody have reply me. They will read my messages but not replying me. You should talk to your indolent customer service. They are not serious and shoddy work is what they are doing. I need my refund back into my account since it fails to deliver.
Stop saying that you have told them to check with the bank if it was credited. They even told me it fails to deliver on 27 September so why saying again that you have told them to check if it was credited or not. Just refund my money and stop the book long things.
I don’t want to come here again to write a review. Refund my money quick and let peace come else you may not like what I will do.
Supersonic customer ID: 687584
30 de setembro de 2022
Opinião espontânea
Resposta da Supersonicz Money Transfer
Dear Daniel,
Extremely sorry about your experience with our customer care team and the kind of dealing or mishandling from their side and keep on ignoring your messages or not giving you a must response at all, Information communicated to you on this portal are true to the best of our knowledge and further I could assure you that I have given clear direction for a refund of your money back into your account ASAP.
For a successful refund, it is obligatory for the company to get the amount canceled or refund from the partner side to avoid financial loss.
You are requested to please allow us some time and we ensure you improve our services whether they are on the Customer Care side or Partner end.
Beware!!!!!!!!
Beware!!!!!!!!! These are not legit. They don't have any working contact details. Emails are robot controlled so you get the same robotic response for queries.
They have taken our money, recipient never received, their own app says the money is pending but when we email about it all we get is the same message back that money has been delivered. Where is my the money?I will review everyday until you pay the money or tell us where you delivered the money to.
24 de setembro de 2022
Opinião espontânea
Resposta da Supersonicz Money Transfer
Greetings,
We respect your concern about our services and we would love to improve them, currently, we are unable to trace any information of yours, here you may confirm your transaction code with Supersonicz or your real name. So the information could be tracked down and we may solve your concern at our earliest.
Regards
Supersonicz Money Transfer.
Never use this company!
Never use this company or you will lose your money! they take your money and then ask questions about it. Where the money comes from etc. You need to send your original payslips, bank statements, ID card, passport there. They don't accept it and block your money. I am a German citizen, have a job and work hard for my savings. I pay income tax and profit tax in Germany. The money was deducted from my German checking account by credit card. i am not a criminal I don't understand why Supersonicz doesn't accept my correct details and blocks my money. supersonicz is an English company from Manchester and has the task of forwarding money. nothing else! I will file a complaint and hire a lawyer.
12.09.2022
at supersonic speed they take your money. that's all...then it goes on in slow motion... They demand proof of income for the money taken from your bank account! Copies of IDs and bank statements are only accepted in original PDF or hard copy. My local bank is an online bank, there are no branches or statement printers! I had to scan the documents.... (my grandfather still had a scanner in his garage!) Hahaha.... what's next supersonicz? Faxing, carrier pigeon, postman.... Welcome to 2022... Why are transactions being questioned? Are you the financial regulator or the taxman? Just do your job of transferring money.... I've been waiting for my transfer for days.... To date, nothing has happened, apart from constantly new and stupid questions and harassment. The WhatsApp support is cheeky and rude. The office is not reachable by phone! should move your headquarters from Manchester to Caracas.... The working methods there are the same as yours.... never again supersonicz!
13.09.2022
yes they are right we are going in circles because they are still blocking my money and have been for 7 days!! They don't answer my emails or whatsapp messages. Screenshots of the messages and copies of the emails have been provided as evidence. they also do not answer calls to the service hotline (+44 7708 968740)! Stop lying here! they do not have the right to block the entrusted money. just do your job and send my money on.
13.09.2022 16:11 Uhr
i am tired of sending you messages and emails over and over again which they never reply... they waste my time... my transaction number is: SZ9321285406 if you are a serious and professional company then i expect a short term transfer now my money! otherwise I will continue to report here... see you...
14.09.2022
And again only lies.....
All documents have been presented correctly. In various formats, Jpeg, PDF, hard copies... They kept asking for new proofs. What a waste of time. Why do I have to prove that my money, which is in my German bank account and was charged to my credit card, was obtained legally? I transferred exactly the same amount of money with APS International a week ago. Without bank statements, without passport and identity card and without pay slips from my employer! Where is the difference to Supersonicz? Why are they claiming false facts here? I must strongly warn here to use their unprofessional transfer company. Their amateurish behaviour has blown an important deal. Thank you for nothing!
P.S. I have not yet received my money back from Supersonicz!
16.09.2022
the only true fact is that supersonicz is doing a lousy job. Although I provided all the information truthfully, as well as proof and copies in different versions (screenshots are available) they did not accept them and I was put under general suspicion. After that, they did not answer my queries for 3 days (WhatsApp, screenshot available). Only when I publicly denounced these abuses did they respond. I have been a customer of Western Union, Ria, Moneygram.... for many years. None of these companies have behaved as unprofessionally and uncooperatively as they have. My criticism of small world related to the processing time and the requirement for a copy of the recipient's ID (which was then accepted as a Jpeg photo without any problems). The transfer amount was also 4000€ and was handed over to the recipient after 29 hours. Where is the difference in the way of working between these companies and you? Your reasoning is simply ridiculous.... If I had received a notice from you before the transfer with my credit card (proof of income, bank statements, copies of identity card and passport are required) then I could have cancelled the transfer. Now I have been after my money for a week and cannot complete an important transaction. They have worked with my money and wasted my time. This is the reality....
Never again Supersonicz!
9 de setembro de 2022
Opinião espontânea
Resposta da Supersonicz Money Transfer
Dear Kunde,
Inconveniences are seriously regretted, At this point in time we are unable to track any information of yours with your above-mentioned name, you are requested to please provide complete details as you registered yourself at Supersonicz App.
As your complaint suggests, it seems this is your first transaction at our portal and there has to be initially KYC performed and compliance team of any remittance company may ask to provide more details before processing funds to end beneficiary, In financial sector there are AML and CFT laws and policies on the basis of which every transaction has to be judged before processing. We do not assume anyone as criminal, but the law says to judge transaction and report it if felt suspicious it may be the behavior of the person or the nature of transaction.
As per your comments, I would request you to please provide more details of yourself at our email address at customercare@supersonicz.com
Greetings,
Mr. Kunde, We may keep on going around the circle over here, you have been requested to provide more details of your transaction with Supersonicz but unfortunately, you did not respond to our request. Certainly, you would like to know why transactions are being questioned, well they have the right and obligations to do so due to AML/CFT and are also questioned by external auditors of the Regulators, Any remittance company governed and regulated by respective authorities can not act like a Post Office Box.
You are kindly requested to provide your details over here like your contact number, registered email address, or transaction code or you may also choose to email us at our email address.
Greetings,
May we have your email address and contact number so we could at least trace your chat or record with us. As mentioned in our first reply we could at least trace your information, we do not have anyone from Germany with the name Kunde, WhatsApp number you shared for calling is only used for WhatsApp chat only, and calls are not getting entertained at the same.
You are requested to please send us an email at customercare@supersonicz.co.uk with all your screenshots and personal details or you may share transaction code as well.
Dear Kunde,
Now we have had the right message from your side, first of all, the name in your profile at Trust Pilot is not the one we have had in our record and now after going through transaction details I would say for sure due to Ethnic differences it cannot be processed before verification checks required by regulators. Here we can also confirm, that it has been canceled and a refund of it will take about 4-5 working days to get back into your account.
Hopefully, you have your queries answered and differences will be settled once the money gets back into your account.
Reviews on Trustpilot are reactions to the way People generally think without having depth knowledge of the product. You may keep posting comments about us or any other company but this will not change the compliance approach to deal with matters as required by regulatory bodies from the Finance sector.
Dear Kunde,
This is to further update you that the refund of your transaction has been processed and as per our compliance team you were reluctant to provide required information and due to this also we were unable to process this transaction to end beneficiary.
Dear Kunde,
Let us clear some facts about our conversation, In our first response we did ask you to provide you correct detail and many times afterwards, but you did not do so and many of the readers will realise the fact while going through our conversation with you. In remittance business persons does not get scrutinised on the basis of their race, religion, culture, nationality, region or the money they have with them, but source of the money and purpose of sending it as described in rules and regulations.
As you mentioned you did use another company for the same amount about a week ago and your money have been through successfully without providing them any single ID, document or proof and you wanted us, and also another company (Small World) about whose compliance you also have same sort of issues as per your Trustpilot profile and if we are not wrong this is about more than 10000 EUR being transferred which automatically raise suspicion level.
Transaction mentioned of around 4K was your first with us and you want us to completely ignore the facts and just to look at your profile and origin and let it go the way you want, it's not the way any of us work. Without providing any sort of document or proof and moving around 4k is not legal at all.
About your refund, we already mentioned that it will take 4-5 working days and we processed it from our side on 13th September 2022.
I would request you to please be patient and wait for it by the end of this week or till Monday of next week, and by then you will have your money with you.
Dear Kunde,
Being a resident of free world you have every single right to have your views the way you think and act, but things that either you are misinterpreting are facts of our conversation. Would you please like to explain why you delayed your initial response at this portal for three days and even after that you did not share any information to us, as you say you publically denounced it. Public will have all the facts over here as well. Informing you about your refund of 4000 EUR as mentioned earlier you will get today or at the start of next week.
Let me make some facts very clear to the general public with an assumption that I need to transfer an amount of 12000 EUR and I am breaking it into 4K each and trying three different Apps. And also have a very important deal inline that would bring huge benefits to me or my business or the company I am working for. Take it the other way rounds I need to fly out of my country with more than 10,000 EUR in my pocket and I know that the authorities would not let me go without any documents, so I break it down, to avoid questions or explanation.
Important deals are done through single transfers and you may believe or not people do this by asking and providing all necessary details to remittance companies not by avoiding them and this is what you have claimed in a successful transfer of yours.
I can't even set up an account
I can't even set up an account. I think I have an account, but I can't renew my password. The site doesn't seem to work.
3 de setembro de 2022
Opinião espontânea
Resposta da Supersonicz Money Transfer
Hi,
The worst thing to hear is that a person who is making every effort to use your services, but due to some technical failures is unable to do so.
This is to inform you that we have not had any such report from anywhere around the world where we are operating and here as your profile name suggests and also the country you are registered from, we are unable to track any information of yours at our system, to investigate the matter in detail you are requested to either contact us at customercare@supersonicz.co.uk or share more information such as registered mobile number, your email address and also the name as you registered at Supersonicz App.
Unprofessional
I would definitely recommend to avoid this company as they will give you the slowest replies and ignore you.
I purchased an item and made a transfer and they haven’t provided confirmation that the receiver has received it.
I’ve received no evidence and the receiver is stating they haven’t received the transfer.
I will be involving my bank as well all the right authorities to receive an answer since I’ve been ignored multiple times.
The replies I’ve received from them has been short and with no manners.
UPDATE:
They provided an receipt they made themselves, waiting for confirmation from GT Bank once I provide them with that receipt.
In the meantime this company is still unprofessional, they even demanded that I remove my review, with the most disturbing tone “remove that nasty review” and quickly deleted it as always.
They send you messages and unsend,
If you want to trust a company that behave this way, do it at your own risk. I warned y’all, better to transfer with professionals.
23 de agosto de 2022
Opinião espontânea
Resposta da Supersonicz Money Transfer
Dear Caroline,
We are really sorry to hear all of the above about our customer care team, we will definitely check this at our end and shall bring you the maximum information about what went wrong and where things get distracted.
About involving personal banks, all of us have a choice to do and ask them, and to fulfill the request they may demand personal information and documents and the same may be in our case, With your profile name we are unable to track any information of your multiple requests.
To conclude the matter and inform you about your amount and issue whether the amount has been received or not we need more information and for that, you are requested to please contact us at our email address which is customercare@supersonicz.co.uk
Hopefully, we will get this matter resolved ASAP.
Dear Caroline,
This is to update you that we have made some progress on your case and are able to check details, the proof we have with us is that your transaction was getting processed the same day you made it for beneficiary Agofure, Bank name Guarnty Trust Bank PLC account number last four digits are 3575.
As per available proof with us this has been credited and if you have not received any such document I will be sharing the same via your email address registered with us.
The last thing we need to check is the behavior of our team members, the way they deal with the chat, and who did this is need some time and hopefully, we shall sort this out soon.
You may confirm with us if the provided information is incorrect.
Dear Caroline,
We need to know about the made-up receipt being claimed by yourself, kindly confirm for us if it is the receipt you received via email dated 26-08-2022 if it is the same, things like these do not get made up by people involved in the money service business. We put a request to our partner to share proof of payment which they did and we sent it right away to your email address registered with us.
About your complaint about the customer care member behavior who chat via WhatsApp, you are requested to share their name and if possible, screenshots of such communication being taken at that time and we shall try to find out the culprit from our end as well.
Money sent through us gets delivered to its respective destinations after compliance review and we hardly have anyone who can even report to authorities that the company has held their funds without any reason and not either processed or returned to the account.
Reviews and remarks given are often due to the expectation, will of the person, or their understanding or may be due to hypertension, and once someone realized they are being requested to update or reconsider the views.
You are requested to please allow us some time and we shall revert you soon.
Resposta da Supersonicz Money Transfer
We are really sorry to hear this news, we need more details of yours and may we know why you would not like to use our services. The remittance sector may ask for more details, and documents for successful processing, or at the beneficiary end details might not be valid.
You may choose to contact us at customercare@supersonicz.co.uk
Do not use service
Do not use service. No operators available. Lost money. No response from chat. No notification given. Beware
16 de julho de 2022
Opinião espontânea
Resposta da Supersonicz Money Transfer
Dear Kleo,
With this, and only information of yours, we are unable to track anything on our system, you are requested to either share registered name with us or you may also contact us at customercare@supersonicz.co.uk
We ensure you, an instant response over there.
This site of sending money is very reliabe and convinent without stress.
This site of money tranfer is reliable and convinent.
10 de julho de 2022
Opinião espontânea
Since two days no money release
Right now i got the confirmation money released and receiver got it now - thanks a lot
4 de julho de 2022
Opinião espontânea
Resposta da Supersonicz Money Transfer
Dear Ms. Martin,
We welcome your remarks and points of view about our services, this really helps us to improve our services in our daily routine, As per your record with us, we have three transactions of yours in total to the same beneficiary, the transaction was held due to clear scan photo ID of yours which is with us now and after compliance review, it has been processed to end beneficiary.
The amount has been received by your beneficiary, we are really sorry for the trouble you have faced.
We are talking about this payment code SZ9501184619 of dated 02-07-2022, this has been received by your beneficiary. We are going to share proof of payment at your registered email address.
Hopefully it will work.
So nice of you, for updating and we hope to see you soon.
Very good service.
23 de junho de 2022
Opinião espontânea
Charged twice for one transaction!!!
I’ve sent money to Gambia and got a message back that my transaction was cancelled. I tried again using another card which went through and now I see on my bank account that the money has been charge on both cards. The transaction is still cancelled when I check the app. I’ve send Supersonicz and email an I’m waiting for a reply, it’s impossible to get through the phone.
Update: Ive contacted you to the phone, sent an email and through the chat no response.
Update: Lolly from Supersonicz finally replied to my email asking me to contact her on WhatsApp which I found very suspicious but I felt that I didn’t had a choice so I did. First she told me that there haven’t been any double charge and that I should contact my bank when I told her that I already did she replied back that they somehow found my transaction and will transfer the money back, within 3-4 days, I don’t have my hopes up. There was no sorry for the inconvenience or anything which I pointed out to her she then replied with why she should say sorry when I’m getting the money back. I’ve never received such a horrible customer service. I highly advice you to not use this company as you aren’t sure how much they charge. They charged me almost 2000£.
23 de junho de 2022
Opinião espontânea
Resposta da Supersonicz Money Transfer
Dear Sara,
We are really sorry for not meeting your expectation as desired, however we need more details of cancelled transaction and details of your charged cards, you are requested to share your last four digits of both card charged against successful and cancelled transactions, hopefully you will get your funds back after verification, and worst thing is we are unable to trace any information of yours.
Kindly share your details at customercare@supersonicz.co.uk and you will get our response within no time, provided they are the working hours.
A refund has been processed and hopefully your account will be credited in 3 to 4 working days. and about your complaint we will demand her explanation and response will be shared with you soon.
Excellent service and quick money…
Excellent service and quick money transfer!
Thank you very much
16 de junho de 2022
Opinião espontânea
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