We had children from about 8-11 yrs who were completely unattended by any adults .Probably sitting in the cafe area chatting together we were in lane 15 I am 77 and love Bowling. I was with 5 of my gr... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoThe Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ Kingston, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... Ver mais
A empresa respondeu
My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... Ver mais
A empresa respondeu
Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three pe... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contacto
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Reino Unido
- 0333 034 6100
3,6
Aceitável
107 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Tenpin - Kingston
Hi Sarah, thank you for the 5* rating of Tenpin Kingston. We're pleased to hear you had a fun time during your recent visit and that the team provided great service. Hope to see you again!
Take care,
Kirsty
Staff went above and beyond for to make…
Staff went above and beyond for to make my daughters party and her experience brilliant all the kids of different ages and abilities were fully entertained.
12 de abril de 2026
Resposta da Tenpin - Kingston
Hi Stacey, thanks for leaving a rating and review for Tenpin Kingston! We're happy to hear that our team's efforts made your daughter's party a success! It's great to know all the children were entertained. Thank you for your fantastic feedback! We hope to see you again soon! Best wishes - Rosie
Resposta da Tenpin - Kingston
Hi Pauline, thank you for the 5* rating for Tenpin Kingston! We're so glad to hear that you enjoyed the atmosphere and the service, and we hope to see you back again soon! Best wishes - Adelaide
Long waiting
It took 10 mins to get 2 Cocktails, and it looked like 2 people were making the cocktail, not sure why it should take 10 minutes. Which then tasted like they barely had any alcohol in it
14 de abril de 2026
Resposta da Tenpin - Kingston
Hi Ugonna, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that the wait time had been longer than expected for your drinks order and that you didn't enjoy the cocktails. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston'. We hope to see you again soon! Best wishes - Adelaide
well organised check in and booking
well organised check in and booking. We really needed the bumpers to make it more fun
8 de abril de 2026
Resposta da Tenpin - Kingston
Hi Alex, thank you for the 5* rating of Tenpin Kingston. It's great to hear that you had a fun time during your recent visit and felt that everything was organised and easy to check in. We hope to see you again soon.
Take care,
Kirsty
Resposta da Tenpin - Kingston
Hi there, thank you for leaving Tenpin Kingston a wonderful 48* rating. We are so glad to hear you had a good time with us. We hope to see you again soon! Best wishes - Kaylee
Easy to access and play.
8 de abril de 2026
Resposta da Tenpin - Kingston
Hi Jakisan. Thank you for your fantastic 5* review at our Kingston location. We hope to welcome you back very soon. Best wishes, Jade
Resposta da Tenpin - Kingston
Hi there,
Thank you for your fantastic 5* review at Tenpin Kingston! We are delighted you've had such a great time on your recent visit to us. It's great to hear you found the staff to be so friendly, and we hope to welcome you back again very soon! Best wishes-Steph
The clerk sold us tickets at a higher…
The clerk sold us tickets at a higher price claiming there was no student discount and on thewebsite when we coukd book it for the same time it was around £5 cheaper. The clerk also forgot to add bowlers and all interactions with him were truly horrible
8 de abril de 2026
Resposta da Tenpin - Kingston
Hello Dave
We appreciate you bringing this to our attention. We're sorry that you paid more than expected. We'll investigate the pricing issue and address the service concerns internally. If you would like to discuss your visit, please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Kingston" and the details. We can then investigate and reach out to you. Best wishes - Clare
Resposta da Tenpin - Kingston
Hi Susanna, thank you so much for the excellent 5* review of Tenpin Kingston! We are so pleased you had the best time time and we can't wait to see you again soon! Best wishes - Mel
2 good games of bowling
1 de abril de 2026
Resposta da Tenpin - Kingston
Hi Tetiana,
Thank you for your 5* review at Tenpin Kingston! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Resposta da Tenpin - Kingston
Hi Marie, thanks for leaving Tenpin Kingston a rating and review! We're so happy that you enjoyed the entertainment and found our staff to be nice. Thank you for this great rating; we appreciate it and we look forward to seeing you again in the future! Best wishes - Rosie
Birthday Pizza was not satisfactory
Pizza given as birthday food was not that good, instead they could have a given a good pizza with a slice each player.
29 de março de 2026
Resposta da Tenpin - Kingston
Hi Sunder Velu, thank you for leaving Tenpin Kingston a rating and review! We appreciate your feedback and we're sorry to hear that you didn't enjoy the pizza. We'll ensure this feedback is shared with the correct teams for future improvements to be made. We hope to welcome you back again in the future! Best wishes - Rosie
Fun, a little over priced
The bowling was fun and staff were friendly although the drinks we ordered on the app didn't come and we had to go to bar to get them, not sure if they were paying attention to the online tickets, but it could've been a one off. I would say bowling a little overpriced for 2 games and there were a lot of teenagers hanging around after 5pm, apart from that was okay!
1 de abril de 2026
Resposta da Tenpin - Kingston
Hi Leila, thank you very much for taking the time to leave a 3* review of Tenpin Kingston! We are pleased you enjoyed your visit and we take on board all of your feedback which we will be sure to pass on to the team! In the meantime, we would recommend taking a look at the deals section on our website here https://www.tenpin.co.uk/deals/ for some fabulous deals we have throughout the week and we look forward to welcoming you back soon! Best wishes - Mel
Resposta da Tenpin - Kingston
Hi Daniel
We appreciate your five-star rating! We're happy you found our team friendly, the venue clean, and that you enjoyed good value during your visit. Best wishes - Clare
We took our grandkids bowling and it…
We took our grandkids bowling and it was a huge success. Equipment was readily available and everything was user friendly, which was really appreciated being that we are ‘grandparents’.
1 de abril de 2026
Resposta da Tenpin - Kingston
Hi Melinda, thank you for the 5* rating and review of Tenpin Kingston.. We're delighted your grandkids' bowling outing was a success! It's great to hear the equipment was readily available and user-friendly for your family. Thank you for your fantastic feedback!
Take care,
Kirsty
Each section were separate
It was very easy to operate and not too busy. People work there very helpful.
30 de março de 2026
Resposta da Tenpin - Kingston
Hi Mitra
We appreciate your positive feedback! We're so glad that you found everything easy to use and that our team members were helpful during your visit. Best wishes - Clare
Great host and excellent easy package
Everything was very easy, the online booking was super clear and it felt like a great package for a party. So convenient for parents and party goers.
Our host was amazing, she was on top of everything and made sure we had what we needed, and that we were aware of the time and what was coming up. Super host.
22 de março de 2026
Resposta da Tenpin - Kingston
Hi there
We're happy to hear that the online booking process was easy and clear, and that the party package suited your needs. It's great to know our host was amazing and helpful! Thank you for your positive feedback. Best wishes - Clare
Easy booking and payment online also…
Easy booking and payment online also good transport links for older people.
Great staff attitude and very friendly.
Coffee a bit expensive but reasonable quality.
This an age thing probably but the noise of the games machines was overwhelming.
25 de março de 2026
Resposta da Tenpin - Kingston
Hi Peter
We're happy to hear that you found booking and transport easy and that our staff were friendly. We appreciate your feedback regarding the coffee price and the noise levels; we'll consider this. Thank you! Best wishes - Clare
Simple booking and great fun
Simple booking, well run on the day and the girls had a fantastic time. A really great birthday party set-up.
21 de março de 2026
Resposta da Tenpin - Kingston
Hi Ian
We're happy to hear the booking process was simple and the birthday party was well-organized! We're glad the girls had a fantastic time. Thanks for your feedback. Best wishes - Clare
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.