We had children from about 8-11 yrs who were completely unattended by any adults .Probably sitting in the cafe area chatting together we were in lane 15 I am 77 and love Bowling. I was with 5 of my gr... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoThe Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ Kingston, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... Ver mais
A empresa respondeu
My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... Ver mais
A empresa respondeu
Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three pe... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contacto
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Reino Unido
- 0333 034 6100
3,6
Aceitável
107 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Was assigned a lane in use
Was assigned a lane in use, so started late despite other lanes being free. Staff did not activate lane when it did become free so we had to chase up and wait further.
29 de dezembro de 2025
Resposta da Tenpin - Kingston
Hi there, thank you for leaving feedback for Tenpin Kingston. We are sorry to hear you were assigned a lane in use and had a longer wait time. If you would like to discuss this further, please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston'. Please also include any other information not already here. Once again, we are really sorry to hear this and we hope to welcome you again in the future. Best wishes - Kaylee
Fantastic customer service
We organised work get together but I made an error when booking the date and only realised when arrived there. Fortunately, manageress was super helpful and saved the day. Thanks to her we had wonderful evening…Thank you very much and we definitely coming back 💕
8 de janeiro de 2026
Resposta da Tenpin - Kingston
Hello there, thank you for taking your time to leave us a fantastic 5* review for our Tenpin in Kingston! We are really pleased to hear that you had a great time with us. We are thrilled to hear that the issue was soon resolved. We do hope to see you again soon! Many Thanks - Kimberley
We were checked in quickly and were…
We were checked in quickly and were able to start ahead of our time slot. It was good fun and the food was good. The only grumbles I have is when our food was served, it was just plonked down with noone bothering to tell us it was there and the other thing was the balls kept getting struck which caused a storage when bowling
22 de dezembro de 2025
Resposta da Tenpin - Kingston
Hi Sarah! We're glad you enjoyed your experience and that check-in was quick. We appreciate your feedback regarding the food service and bowling issues. We'll address these concerns to improve our service. Thank you for taking the time to leave Tenpin Kingston a rating and review and we look forward to seeing you again soon! Best Wishes - Rosie
Absolutely terrible experience
Absolutely terrible experience. Staff were utterly useless. Took 3 staff members to try and get a simple food order right. Quarter of the food arrived which we then had to chase staff for the rest of the order 30 minutes later. When the food did arrive it was absolutely disgraceful. One order was a margarita pizza which had the tiniest sprinkle of cheese on it. Ordered cocktails which the staff did not know how to make even though it’s on their menu. Our assigned lane had a broken light over the pins so we were moved to another lane only to look back later and see another family put onto our original lane with the light still broken over the pins. Minimal selection of bowling balls. Will never go to a Tenpin venue again!!
21 de dezembro de 2025
Resposta da Tenpin - Kingston
Hi Marc,
Thank you for your 1* review at Tenpin Kingston! We are very sorry to hear about your recent visit to us, We will ensure this is passed across to the correct team to make any future improvements needed as your feedback is important to us. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
Too many flashing lights
21 de dezembro de 2025
Resposta da Tenpin - Kingston
Hi Thomas,
Thank you for your 2* review at Tenpin Kingston! We are very sorry to hear you have not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed- Best wishes-Steph
Really poor service
Really poor service. Nearly 60 quid and had to wait more than half an hour for a lane. Would have been longer if hadn't complained. Not a great experience at all
20 de dezembro de 2025
Resposta da Tenpin - Kingston
Hello Alex
Thank you for taking the time to leave a rating and review for Tenpin Kingston. We are sorry to hear that there was a long wait for a lane during your recent visit. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk with the subject "Review - Kingston". We can then contact you directly to discuss. Best wishes - Clare
We always have an amazing time at Ten…
We always have an amazing time at Ten Pin Kingston, we go fairly regularly.
Unfortunately this time wasnt so good... we had to wait 20mins for our lane because previous people were still on it, which is absolutely fine, things happen. When I went back after 20mins, I had to queue even though there staff doing nothing, eventually I called someone over only to be told that im late for my booking so time will be shorter.
Explained that we were in fact early for our lane, and were told we had to wait, which the staff member shrugged at then gave us our lane.
Lots of staff doing nothing isnt good for business
ON AN EVEN BETTER NOTE, THANK YOU SO MUCH FOR YOUR SPEEDY RESPONSE IN REPLY TO THIS AND THANK YOU SO MUCH FOR YOUR APOLOGIES!!! WE WILL BE BACK FOR A VISIT 6TH JANUARY 2026 💯❤️😘
16 de dezembro de 2025
Resposta da Tenpin - Kingston
Hi Heidi, thank you for taking the time to leave a review of Tenpin Kingston! We are really disappointed your most recent visit was not as enjoyable as previous visits with us! We pride ourselves on excellent customer service and so we are very sorry to see we dropped the ball on this occasion! Please be assured all feedback will be given to the team so that they can ensure improvements are made and in the meantime we do hope you will continue to visit us in the future! Best wishes - Mel
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.