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TGI Fridays, Fareham, SO31 6AF
Arrived at 12:30 and initially thought it was closed as it was empty. When we got the bill we understood why!
4 burger & chips with a drink cost £105! Unlike all other restaurants I’ve been to, TGIs won’t let you use any other discount (blue light) if even one person in your entire party uses the set menu, even if you are paying separately “because you are seated as a table”.
The food itself was bland and everything tasted like oily like it had been sat in the deep fat frier for hours. Limited options for vegetarians.
Would not recommend bothering to go here. You are better off going to the Harvester or Beefeater, same food (arguably better quality), better atmosphere and half the price.
Frankly, TGIs is a rip off, it’s not remotely worth the cost.

The food spot on but the service was so bad. We came for an 18th birthday, when we arrived we sat at our table for 25mins before we were even asked if we would like a drink. They took the drinks order and we waited another 20 mins for the drinks to arrive. The manager came over and offered us our first drinks free which was kind. We accepted. However, we waited to order our food for quite a while. We ordered starters and mains akd there was a quite a wait but we didn’t mind, we had our drinks and was happily chatting. However, from then on the service was no existent, we had to keep finding someone to ask for a drink at this point the place was empty. It was frustrating trying to find someone to ask and then we did find someone it took ages to get the drink. We had to find someone to get our bill, baring in mine there was another server on the other side who could quite clearly see us sat there. Maybe it wasn’t her section and that’s why she was getting frustrated when we was asking her for things but she shouldn’t have shown us the frustration and maybe gone and spoken to the person who was supposed to be in charge of us. I don’t know but then to top it off and all the money we spent and how hard it was to get a drink, my son called a taxi as we was paying the bill. The taxi had said 20 mins wait. We kindly asked the server if my son could have another Diet Coke (these were refillable) and she said….. No, you’ve just paid the bill you will have to go to the bar. We had just that second paid and she saw, I thought that was so rude, even if she had said sorry you’ve paid, we can’t put it through now you will have to pay, fine, no problem it was the attitude, like you’ve paid now go to the bar. I’ve been coming TGI as a tradition for my son who is 18 every birthday since he was 4 and he loves it but for me, I thought never, ever again. No wonder the place isn’t like it is anymore. It ruined the birthday there is just no need for attitude with customers, who aren’t giving you attitude or demands. We were simply trying to have a nice meal for my sons 18th birthday. So disappointed.

Service was terrible, food came late drinks came after, food also was cold and second rate with premium rate , table was stacking and the gents rest room was minging, ordered a second drink witch never turned up but was on the final bill so complained couldn't wait to get out the place , meadowhall Sheffield, trust me don't bother.

Very upset with how this brand is dealing with the sugar legislation in the UK unlimited coke used to be £3.95 i would normally drink around three cokes with my meal now they have only reduced coke price to £3.80 so three cokes with your dinner now costs £11.40 insane. Coke only cost £3.95 because they new you would only drink a max of 3 so price was fair. Now £11.40 for three cokes I will not be dine out much at those prices. Imagine a family of 4 all want 2 cokes that's now £30.40 just for your drinks ludicrous sort it out!!!!

Visited TGI Fridays at Batley today and was served by James Bromley.
Got to say, what a great member of staff! Lovely, helpful but no hard selling. He is a credit to the company! Oh, and the foor was good as well!

Waited 20 minutes to order our drinks, 20 minutes for them to come and then 15 minutes to be told they had run out of burger buns, hotdog buns, & raps of any kind and we can leave if we want. I asked to speak to the manager and had to go and find him after another 15 minutes to then be given another excuse that 2 chefs rang in sick.

Every TGI in London has dirty unsanitary seating and there is always a long wait and the customer service from the employees are the worst, they don’t check on you or take your order for a very long time and your just sitting there looking around waiting for a bunch of unserious people

Booked a table for 4.15 when we got there had to wait over 30 mins at the bar before being seated , was told I should have given 24 hours notice it there is more than 4 people , poor from start to finish TGI @ Castleford

TGI Fridays “Beyond Disappointing – Never Again” ⭐ 1 out of 5 – Appalling Experience at TGI Fridays, Reading (Caversham Road)
If I could give 000 stars on this occasion I would! We booked a table at TGI Fridays, Caversham Road, Reading (RG1 8AJ) to celebrate my grandchild’s birthday — and it turned out to be one of the worst restaurant experiences we’ve ever had.
Despite being a large family group of around 15 people, we were seated right next to the toilets, where the smell was awful. That alone was unacceptable, but it got worse. The music was deafening — so loud that even the manager taking our order couldn’t hear us, and we couldn’t hear one another across the table.
Two members of our group are disabled and on the autism spectrum, and the extreme noise triggered distress and sensory overload. I politely asked the manager to turn the volume down. He pretended not to hear me, so I called him aside to repeat the request. His response was shocking — he said, “If you don’t like it, then leave.”
That is exactly what we did. We left the restaurant humiliated and with a ruined birthday celebration for a child who had been looking forward to it for weeks. As we walked out, the music was still blaring, and the manager even threatened to call the police — for simply asking for a reasonable adjustment.
This level of rudeness, hostility, and complete disregard for customers with disabilities is disgraceful. The atmosphere was chaotic, the staff indifferent, and the so-called manager completely unprofessional.
TGI Fridays has clearly lost all sense of customer care. I would never return to any of their restaurants again. Loud, unpleasant, overpriced, and insensitive — a chain that should be ashamed of the way it treats families and disabled guests. I will certainly be bringing this to the attention of the Equality Act.
Avoid this place at all costs.

Absolutely the worst meal ever ! Waited 75 minutes for food
Wings ribs burger ALL COLD
Served 15 minutes after childrens meals .supposed to be a birthday celebration .! We all.left HUNGRY .do not go to teesidepark TGIF IT WAS HORRENDOUS and food hygiene what rating does it get for COLD FOOD

Visited Doncaster TGI Fridays. Walked upto the service point to be seated, ended up waiting a lot longer than usual and had to walk INTO the seating area to find a member of staff to seat us (ended up seeing a group stood talking outside of the kitchen area) from there everything was ok. Mains came quickly, desserts took longer, can’t decide if too long with how quiet the restaurant was. As a whole brand, I feel like the prices are getting to the point of us looking somewhere else unless it’s a very special occasion. Just cannot justify it.

Took my granddaughters to Ashton under Lyne branch for a special birthday occasion lunch ( first ever visit). The experience was shocking, the skeleton staff didn't want to be there, the first 3 drinks I asked for they didn't have !!! ended up having water, we had lots of questions regarding the menu not explained, the food although edible was at best cheap fast food standard, I choose surf and turf and got 2 prawns which cost an extra £5-99, they forgot my sides and sauce, and my granddaughters fries and burger came warm not hot, I think this was down to understaffing. TGI Fridays that was truly shocking.

Very poor quality food and we were overcharged. I complained since August and I am still waiting for them to get back to me. Can’t believe how fast they have gone downhill.

Good service today at the lakeside restaurant Kay help us a lot very knowledgeable with the new menu what is nice to see definitely would go back again

Went to TGI Friday’s in Lakeside and had a lovely experience due to our server Naitini. Haven’t had the food in so long and was please to try out the new menu, it also came quite quickly which is what I was really pleased with.

We had booked, pre paid and pre ordered a kids birthday party package in Bournemouth.
Firstly we had to wait 15 minutes for our table to be made ready. Even though I had pre ordered and told them this on arrival nobody seemed to realise this. The waitress first tried to take the kids drinks orders - I had to explain it was a party therefore the capri suns were included. These took half an hour to be brought to the table. After an hour of waiting for our food I went to speak to the manager, although he apologised he didn’t really seem to care and I didn’t feel confident anything would speed up. Looking around the restaurant I could see other tables waiting for their food and the manager going around speaking to them.
The table of 8 adults sat next to us who arrived after us then got their food, we had now been waiting 1 hour 15. My husband and I had to yet again chase our food as no one was letting us know what was going on. Finally after 1 hour 45 of waiting and complaining the kids meals turned up. I then asked them to make the ice cream orders and bring out the cake I’d brought as the kids parents were coming to get them. (I had to keep delaying the pick up time!).
I then had to clear the table as this was not going to be done as the restaurant was full of tables that needed clearing. The manager came at the end and said the pre order of £80 would be refunded due to the bad service which he said was his fault entirely. My husband and I had also ordered main meals and drinks and I told him we would not be paying for those either as it was such a shambles.
It was a farce from the beginning - what is the point of pre booking, pre paying for a party with pre ordered food when it takes 1 hour 45 to arrive? It would be bad enough on a normal night out but this was a 12 year olds birthday party! I am still in shock that this service is even possible. Apologies were said but at no point did anyone come to us we had to go to them. I shall be telling all my friends never to book a kids party here that’s for sure!!!

We ordered a £150 gift voucher as a present for some friends, they have never received an email with the gift voucher and the money has come out of our account.
No way of contacting TGIFridays to sort this out.

Went to TGIFriday in Thurrock Lakeside, for a treat and catch time for me and my two children. We ordered 2 rib meals and a nacho meal. The food and drinks came promptly, however when the rib meal was placed in front of us I noticed that both the trays they were on were rusty. I swiftly spoke to the waitress and asked for two plates to put the food onto, as it is totally not wise to eat off of a rusty surface and it could have health implications. The waitress complied and responded that it was the BBQ sauce that causes the trays to rust.

I'm really sad. I used to love TGI's. I remember it was always such an experience and I started going literally 30 years ago.

It was always a special treat for us and the food always great.

I've not been for a couple of years and decided to pop into the Bristol one near Cribbs Causeway.

We were shown to a table quickly which was unsurprising since most of the restaurant was empty. Despite this we were put together with other diners, presumably to make it feel lively.

However, the ambience was less softly lit luxury experience but more 'we forgot to pay the electric bill' dark.

I could forgive that but when I opened the menu and saw the prices, for the first time in my life I literally just got up out of my seat and walked out of a restaurant.

Basically it seems like TGI's is just dark, dingy and overpriced.

What a shame. HUGE shame.

Kyle our server in the metro centre was fab tonight, we visited after a shopping trip and Kyle made such a fuss of our little boy who turned 5 on Monday including bringing our a birthday ice cream. For such a young lad he’s got a lovely way with people & his parents should be very proud for raising such a polite and well mannered young man. Credit to the TGI metro team. Thanks again Kyle x