NT Traders LTD T/A The Car Traders Opiniões 

Resposta da NT Traders LTD T/A The Car Traders

22/01/2026

Thank you, Urooj, for your lovely review. We’re really pleased to hear you were happy with the deal, the service, and the support from our team. Your kind words and recommendation to family and friends mean a lot to us. We truly appreciate your support and wish you many happy miles ahead.

Resposta da NT Traders LTD T/A The Car Traders

11/12/2025

Thank you for taking the time to share your feedback. We genuinely understand your frustration, and we are sorry for the inconvenience this situation caused.

However, we do want to clarify that as soon as our team identified the gearbox issue during final checks, we immediately informed you rather than let you collect a vehicle that was not fully roadworthy. This is part of our commitment to honesty, safety, and transparency — even when the news is disappointing for both sides.

The fault was not known earlier, and we acted responsibly by stopping the handover and offering alternative options. We never proceed with a sale when a major issue is discovered, because our customers’ safety and long-term satisfaction matter more than completing a transaction.

We are sorry that the outcome didn’t meet your expectations, but we assure you that our intention was to protect you from receiving a car with a hidden fault. If you would like to discuss this matter further or explore other suitable vehicles, please contact our customer support team at 0345 8680388 — we are always here to help.

Resposta da NT Traders LTD T/A The Car Traders

2/03/2026

We strongly reject the serious accusations made in this review and feel it is important to clarify the facts for anyone reading.

The vehicle was supplied with a valid MOT at the time of sale. MOT tests are carried out according to DVSA standards, and we do not conduct or manipulate MOT results. If a bulb issue was later identified, this is a minor rectifiable item and does not automatically invalidate an MOT certificate.

When the vehicle was reported to have developed a fault, the correct process was followed. As with any used vehicle, issues can occasionally arise after purchase. In such cases, the vehicle must be inspected and assessed before decisions are made regarding repair or further action. This is standard practice and not an attempt to “fob off” customers.

We categorically deny being dishonest or engaging in any form of scamming. We have been trading for over 11 years and have sold more than 18,000 vehicles, operating within consumer law and industry regulations.

Strong language and repeated accusations do not reflect the full process that takes place when issues are reported. We handle concerns through structured after-sales procedures and remain committed to resolving matters professionally.

Future customers are encouraged to judge us by our long-standing trading history and the many satisfied buyers we have served over the years.

Resposta da NT Traders LTD T/A The Car Traders

9/12/2025

Thank you so much for your thoughtful and detailed review! We’re delighted to hear that you had a positive experience with us. Our team always prioritises transparency and would never sell a vehicle that doesn’t meet our standards, so we’re glad you appreciated that professionalism.

We’re pleased you found the perfect Zafira Tourer and that the communication and collection process were smooth for you. Your recommendation means a lot to us — thank you for trusting The Car Traders!

Best regards,
The Car Traders Team

Resposta da NT Traders LTD T/A The Car Traders

9/12/2025

Thank you for your wonderful feedback! We’re delighted to hear you were pleased with our customer service. We truly appreciate your trust and support!

Best regards,
The Car Traders Team

Resposta da NT Traders LTD T/A The Car Traders

2/03/2026

We strongly dispute the allegations made in this review and believe it is important to clarify the facts for anyone reading.

The vehicle was supplied with a valid MOT issued in accordance with DVSA regulations. MOT tests are conducted by authorised testing stations, and we do not fabricate or manipulate MOT certificates. Lighting functions are indeed checked as part of an MOT inspection. If an intermittent issue later developed, that does not invalidate the MOT at the time it was issued.

When concerns were raised about the vehicle, we engaged through the appropriate after-sales process. It is standard practice that when a vehicle is reported to have a fault, it must be inspected before any decision regarding refund or repair is made. This is not a refusal to act, but a requirement under consumer law to verify the nature of the issue.

We categorically deny accusing any customer of deliberately causing damage. That is not our approach and not how we conduct business.

With regard to collection, vehicles must be assessed before a rejection is confirmed. Recovery logistics depend on diagnosis, location, and agreement on the next steps. This is procedural and not an attempt to avoid responsibility.

Regarding refunds, the timeframe begins once a formal rejection is accepted and administrative processing is completed. We do not withhold funds improperly, and any delays are linked to procedural verification, not avoidance. We operate within consumer regulations and cooperate fully with regulatory bodies when required.

We have been trading for over 11 years and have sold more than 18,000 vehicles. Serious allegations such as dishonesty or non-compliance are not reflective of our business practices.

Customers are always entitled to escalate matters, and we have no concern in cooperating with The Motoring Ombudsman, Trading Standards, or The AA where appropriate. We remain confident in our compliance and our documentation.

We stand by our processes, our legal obligations, and our commitment to resolving issues through the proper channels.

Resposta da NT Traders LTD T/A The Car Traders

5/12/2025

Thank you so much for taking the time to leave such a wonderful review and for choosing us once again for your second car — that truly means more to us than words can express. Returning customers are the biggest compliment we can receive, and your continued trust genuinely motivates our entire team to keep raising our standards every single day.

We’re absolutely delighted to hear that you found a great car at a good price and that your experience with our team was friendly, smooth, and easy from start to finish. Buying a car is a big decision, and we always aim to make the process as transparent, stress-free, and straightforward as possible, so it is incredibly rewarding to know that this came through in your experience with us.

Resposta da NT Traders LTD T/A The Car Traders

5/12/2025

Thank you so much for your truly fantastic review and for sharing your experience in such detail — it really means a great deal to all of us. We’re absolutely delighted to hear that this was one of the best experiences you’ve had, and that every part of the process, from the transfer of the vehicle to the quality of the car itself and our customer service, met your expectations.

We take great pride in ensuring that every vehicle we sell is properly prepared, honestly described, and handed over in the best possible condition, so it’s incredibly rewarding to hear that you were happy with the quality of your car. Knowing that you drove away feeling confident and satisfied is exactly what we aim for with every single customer.

Your kind words about our customer service truly motivate our entire team. We work hard to make sure every customer feels welcomed, supported, and fully informed throughout the whole journey — from the very first enquiry, right through to handover and beyond. Hearing that you found our service “top notch” is something we are extremely proud of.

We are also especially grateful to hear that you would choose us again in the future. That level of trust is the greatest compliment we could ever receive, and it reassures us that we are doing things the right way. Returning customers are at the heart of our business, and we would be more than happy to look after you again whenever the time comes for your next car.

On behalf of everyone here, thank you once again for your support, your kind feedback, and for taking the time to leave such a positive review. We wish you many miles of safe, smooth, and enjoyable driving in your new vehicle, and we look forward to welcoming you back again in the future whenever you’re ready.

Resposta da NT Traders LTD T/A The Car Traders

5/12/2025

Thank you for taking the time to leave your feedback. We are genuinely sorry to see that you feel disappointed with your experience, but we must also respond clearly and fairly to correct several misunderstandings in your review for the benefit of anyone reading this.

Firstly, regarding the Dart Charge: this is a **government-operated road charge**, not a charge that is issued or controlled by us as a dealership. The Dartford Crossing works on a **pay-by-midnight system**, and the responsibility to make the payment depends entirely on **who is registered as the keeper at the exact time the vehicle crosses the bridge**. In many delivery cases, the vehicle is already transferred into the customer’s name before delivery to ensure the customer is legally registered as the new keeper from the moment the car is handed over.

This means that in many situations, the Dart Charge notification is automatically issued to the **new registered keeper**, not the delivery company or the dealership. This is not something we control, generate, or benefit from in any way. It is an automated government process.

That said — and this is the most important part — **if you had contacted us directly the moment you received this charge, we would have immediately reviewed it and arranged either removal, reimbursement, or full refund where applicable**. We have resolved similar situations quickly and fairly in the past without any dispute because our goal is never to leave a customer out of pocket for something that can be reasonably corrected. Unfortunately, no such opportunity was given to us before this public review was posted.

Secondly, regarding communication: we completely disagree with the suggestion that we “promise actions and don’t deliver”. As a business that has been trading for nearly two decades, delivering on our promises is exactly what our reputation is built on. We handle a very high volume of vehicle sales and deliveries every month, and while delays can occasionally occur due to logistics, traffic, or third-party transport providers, we always aim to keep customers informed and updated as best as possible.

If at any point you felt communication was unclear or slower than expected, we genuinely regret that — however, it is important to understand that **posting a public review should never be the first step to resolving a fixable issue**, especially when direct contact would have allowed us to investigate immediately and put things right.

We would also like to clarify that **we do not benefit financially from Dart Charges, tolls, or penalty notices**. There is absolutely no incentive for us to “avoid paying” any such charge. In fact, unresolved penalties only create unnecessary administrative work for everyone involved. That is why we always encourage customers to contact us straight away if anything unexpected arrives in the post after delivery.

We strongly believe that **issues should always be raised directly with the business first**, especially when:
• A simple refund can be issued
• A charge can be transferred or removed
• A misunderstanding can be clarified with evidence
• A delay or error can be corrected professionally

Unfortunately, leaving a damaging public review without first allowing us the opportunity to investigate and resolve the matter removes the chance for a quick, fair solution.

We remain fully open to resolving this matter properly. If you contact us directly with:
• Your registration number
• Your invoice reference
• A copy of the Dart Charge notice

We will immediately review the situation and, if appropriate, arrange **a full refund or resolution without delay**. Our priority has always been and will always remain customer satisfaction, fairness, and accountability.

We genuinely regret that your experience has ended on this note, and we still invite you to contact us directly so this can be resolved properly rather than through public accusations over something that is both explainable and fixable.

Resposta da NT Traders LTD T/A The Car Traders

24/11/2025

Thank you for your positive feedback! We're delighted to hear that the car drop-off went smoothly and on time. Your satisfaction is our top priority, and we appreciate your trust in our service. If you need anything else in the future, feel free to reach out!

Resposta da NT Traders LTD T/A The Car Traders

24/11/2025

Thank you for your kind words! We're thrilled to hear that you had a wonderful and efficient experience with us. Your satisfaction is important to us, and we look forward to serving you again in the future!

Resposta da NT Traders LTD T/A The Car Traders

24/11/2025

Thank you for sharing your experience! We're so glad to hear that you had a pleasant interaction with our team and that they were able to assist you effectively. It's great to know the sale process was quick and simple, and we're thrilled you're satisfied with your car and our service. We appreciate your feedback and look forward to helping you again in the future!

Resposta da NT Traders LTD T/A The Car Traders

24/11/2025

“Thank you so much for your kind words! We’re thrilled to hear that you found our service excellent, fast, and hassle-free. We truly appreciate your support and look forward to serving you again!”

Resposta da NT Traders LTD T/A The Car Traders

24/11/2025

“Thank you for your feedback! We’re glad to hear you had a nice experience. We appreciate your support and hope to serve you again soon!”

Resposta da NT Traders LTD T/A The Car Traders

24/11/2025

“Thank you for your kind review! We’re delighted to hear that you’re happy with your Toyota Aygo and that you received good service. Aaron, Hammad, and the rest of the team truly appreciate your kind words. Enjoy your new car, and we look forward to seeing you again!”

Resposta da NT Traders LTD T/A The Car Traders

5/12/2025

Thank you for your review. We take allegations of this nature extremely seriously, and for that reason, we must respond clearly, calmly, and factually for the benefit of anyone reading this.

First and foremost, we completely reject the claims that we are “scam artists,” that we falsify documentation, or that we deliberately mislead customers. These are extremely serious accusations which, if true, would not allow us to continue trading for almost two decades in a highly regulated industry. We operate under UK consumer law, HMRC regulations, finance compliance, and multiple third-party platforms. Our business is fully traceable, audited, and accountable.

It is also important to state that **every customer experience is different**. In any business that sells a high volume of vehicles, some customers will be happy and some will be unhappy — this is the reality of retail, especially in the used motor trade where vehicles are mechanical products. One customer may have an excellent experience, while another may feel disappointed. That does not make a business a “scam,” and it certainly does not mean that the experience of one customer represents the experience of thousands of others.

Regarding the specific vehicle you have mentioned:
If you believe there is an issue with documentation, warranty activation, AA membership, or vehicle condition, **these are all matters that can and should be investigated directly with us**, with evidence. Public accusations without allowing a business the opportunity to formally review documents, internal call recordings, emails, and invoices do not help reach a fair or factual resolution.

We do not “falsify” documents. Warranties and breakdown cover are issued by third-party providers, not created by us, and activation depends on the correct customer details and completion of the agreement. If anything was delayed, missing, or incorrect, this is exactly the type of issue that should be raised directly so it can be corrected properly. Many such matters are resolved quickly once the correct reference details are provided.

As for communication, we categorically deny that emails and calls are ignored as a policy. We manage a very high volume of daily communication, and while delays can occasionally occur during busy periods, we always aim to respond and resolve matters professionally. If any promises were made and you believe they were not kept, we again invite you to present those details so the situation can be reviewed with facts, not assumptions.

You are of course within your rights to contact Trading Standards or any media outlet — we have nothing to hide and we fully cooperate with all regulatory bodies whenever required. We are confident that any objective investigation based on documents, timestamps, call logs, and agreements will show the full and accurate picture.

We would also strongly remind readers that **online reviews often reflect emotion at a moment in time**, not always the complete sequence of events. Allegations made publicly should always be supported by verifiable evidence. We have thousands of customers who have had positive experiences, many of whom leave genuine reviews confirming that.

Despite the extremely strong language used in your post, we remain **open to resolving this matter properly and professionally**. If you would like us to investigate:
• Vehicle registration
• Invoice number
• Warranty reference
• AA membership reference
• Copies of emails you believe were ignored

Please contact us directly with this information. Once received, we will review everything formally and respond with evidence.

We understand that customers can feel frustrated when things do not go as expected. One customer may be satisfied, another may be unhappy — that is the reality of any large business. But serious accusations must always be handled through proper communication and facts, not through public statements alone.

Our door remains open for proper resolution.

Resposta da NT Traders LTD T/A The Car Traders

24/11/2025

“Thank you so much for your kind words! We’re glad you enjoyed the great service and our team. We truly appreciate your support — thank you! 😊”

Resposta da NT Traders LTD T/A The Car Traders

24/11/2025

“Thank you for your wonderful feedback! We’re glad to hear you had a great experience and found our team supportive and professional. We truly appreciate your kind words and look forward to serving you again!”

Resposta da NT Traders LTD T/A The Car Traders

11/11/2025

Thank you so much for your kind words. We're glad you had a great experience and found our team helpful and friendly. It’s great to hear you were happy with the range of cars and the service you received. We really appreciate your recommendation and look forward to seeing you again soon.

Resposta da NT Traders LTD T/A The Car Traders

11/11/2025

Thank you for sharing your experience. We're glad to hear you’re enjoying your Honda Civic and that the process went smoothly. Your recommendation means a lot to us, and we’re happy you were pleased with the service. Enjoy your new car, and we hope to see you again!