NT Traders LTD T/A The Car Traders Opiniões 

One of the best car dealers in London.
Help me found my dream care. Thank you

I went through a broker to get a car on finance. When I arrived, the car I originally chose wasn’t really to my taste. Because of that, I had to go through the process of unwinding the finance so I could change the car, which affected everything and caused some delays.

However, to my greatest surprise, this car dealership was extremely kind and understanding. They worked patiently with me and my partner and helped us secure finance for the Toyota RAV4 we actually wanted.

I would like to personally commend the manager of the dealership – he is very friendly, approachable, and kind. All the staff worked hard to make sure we were happy in the end. I would definitely recommend this dealership and would happily use them again in the future.

My only advice to others is to make sure you view and test-drive the car you want before arranging finance, as this would have saved us a lot of hassle.

Overall, this is a very good dealership to buy from. They are also AA-approved and provide a free basic AA breakdown cover.

DISGRACEFUL COMPANY

Before I start I would like to say I have proof of everything throughout this whole experience just incase they want to call me a liar like they have on many other peoples reviews.

NT Car Traders in Romford are, without exaggeration, one of the most incompetent and dishonest dealerships I have ever dealt with. If you value your money, your time, or your sanity, do not go anywhere near them.

I bought a van through finance and within the first day the engine cut out repeatedly and the engine warning light came on. I reported this immediately. Any legitimate dealership would have dealt with it properly. NT Car Traders instead chose to ignore me and ignore the finance company for over a week.

When they finally collected the van, I was repeatedly lied to and told the issue was an “easy fix”. Then they went radio silent for nine days. No updates. No calls. No replies. Total disregard.

The van was returned to me still faulty, now with additional issues including exhaust fumes coming through the air conditioning, warning lights, and other problems. At that point I quite rightly exercised my legal right to unwind the contract — and that’s when NT Car Traders’ true colours showed.

They dragged the process out for over five weeks, accused me of lying, and forced me to pay for two separate inspections. One of their so-called inspections consisted of driving the van one mile and declaring “nothing wrong”. That level of incompetence is either staggering or deliberate.

After finally collecting the van (seven weeks after purchase), they then delayed refunding the finance company and held onto my £2,000 deposit despite having my bank details. I was ignored day after day, repeatedly brushed off with excuses about the “accounts team”, and only got my money back after sending a formal legal email threatening court action.

Funny how the money appeared immediately once legal action was mentioned.

NT Car Traders are unprofessional, evasive, and operate in a way that feels deliberately obstructive. Their behaviour throughout this ordeal was that of crooks and thieves, relying on customers giving up rather than doing the right thing.

This was not a mistake or bad luck — it was a pattern of delay, avoidance, and dishonesty from start to finish.

Avoid NT Car Traders in Romford at all costs.
There are plenty of honest dealerships out there.
This is not one of them.

This agency is so adorable! I had a dream and they helped me to make it real.
Very kind staff, very supportive and very helpful, by updating me every single progress every time. I couldn’t believe that I could get the car I really wanted. Thanks to their High expertise, I got it. Very amazing ! Go ahead. Best wishes !

Bait-and-pressure tactics – would not trust this trader
I had a very disappointing experience dealing with Collectors NT Traders Ltd t/a The Car Traders, who were referred to me via Motorway.
I fully disclosed the condition of my car upfront, including uploading clear photos showing all cosmetic issues. On that basis, an offer of £9,200 was made. After inspection, the price was suddenly reduced by £750, with claims of “undisclosed damage”. This was simply not true — the issues relied upon were already disclosed and visible in the photos.
What concerned me most was the conduct afterwards. When I challenged the reduction, the individual I spoke to on the phone was rude and dismissive, even questioning whether my written complaint had been generated using ChatGPT instead of addressing the substance of the issue. More seriously, there were attempts to pressure my elderly parents into accepting a much lower price, which I found completely unacceptable.
This felt like a bait-and-switch operation: a high headline price to secure the deal, followed by aggressive renegotiation once the seller is on the back foot.
I would not trust this trader. If they bid on your car, be prepared for pressure tactics and significant price drops, even if you have been completely honest about the vehicle’s condition.

Excellent service from start to finish. My vehicle was delivered an hour earlier than expected. I can’t recommend NTTraders less.

They were very honest with me and communicated well with me and it was a smooth process thanks to Ali and Muhammad

Went to buy a new (to me) car from these guys on a rainy Sunday. They were really patient whilst I wandered around looking at various Kia Niros and comparing to some other cars.
Got a 68 plate with relatively low milage for under my planned budget and drove it away as they also gave me a fair price for my considerably scratched 08 Prius with a knackered Hybrid battery (yes, I did tell them!).
Would have dropped a star as their yard is quite muddy in the wet, but they did give the car a good clean just before I took it!

I stand by my original review dated January 2, 2026 and I do not accept the response from NT Traders LTD T/A The Car Traders, as it is factually incorrect.

The vehicle in question was a White Mercedes C-Class Premium Plus 2017, sold via Motorway, with the transaction completed at £10,800, not £11,500. Your claim that the highest bid for this vehicle was £5,100 is frankly laughable and clearly incorrect. This figure appears to be confused with another vehicle entirely, which raises serious concerns about your record-keeping and honesty.

For clarity:
• The car was placed into auction
• Your company bid on the same day
• Your bid was accepted, despite the vehicle being reserved at £12,100
• On the same day of collection, you listed the car on your own website for £13,000+
• The vehicle has since been sold, which makes your claims even more questionable

I am not interested in hearing excuses about “fees” after the fact. Any professional trader should account for all costs before bidding. Attempting to retrospectively shift responsibility onto the seller is unacceptable and could easily leave sellers out of pocket if they are pressured into agreeing.

The fact that your public response contains such blatant inaccuracies suggests this is not a one-off mistake but a pattern of behaviour. Misrepresenting figures to cover tracks only reinforces my experience of this company as unreliable and dishonest.

I would never deal with NT Traders LTD again and would strongly warn others to be cautious if they do not want to risk losing money.

My girlfriend’s brother bought a car from this dealership and, honestly, what followed deserves its own Netflix series.

The car broke down within a week. Speedrun any% complete. Instead of an apology, we were accused of deliberately causing the fault because he “couldn’t afford the insurance”. Bold accusation. Zero evidence. 10/10 confidence.

The car came with a “new MOT”, which sounded great until we realised the rear lights worked on a rota system and the reverse lights didn’t work at all. I’m not an MOT tester, but I am fairly sure “sometimes works” isn’t a pass.

When a refund was requested, they refused to collect the car unless we agreed to a repair — even though the AA had already recovered it and advised it shouldn’t be driven. Apparently consumer rights only apply if the car is mobile and cooperative.

Communication then entered its witness protection phase. Emails ignored. Calls unanswered. We were repeatedly told they had “14 working days” to refund the money. Fun fact: the law says 14 days, not whenever you feel like it. After well over that, the refund eventually arrived.

Since then, my father-in-law has been contacted every week asking him to remove the review. Every. Single. Week. The dedication is impressive. If that same effort had gone into checking the car or responding to emails, this review probably wouldn’t exist.

I can only assume the desperation is because this review joins a very crowded collection of negative ones.

If you’re looking for a car, I’d suggest going literally anywhere else. If you’re looking for excuses, stress, and a crash course in consumer law — this place has you covered.

All staff very nice people they help everthing car is nice thank you.

There is lot of car choice and great bargain I will say go there and judge yourself self my deal great

Early days but so far so good- older, used car in good condition. Drives well and looks nice. Decent price and prompt delivery of car. Friendly and polite staff.

I bought a car from the car traders very great professional service the car lovely and clean only one issue communication I was told I was going to get it on Monday but didn't get it too Thursday the reason I giving five stars when I told them I was meant to have it on Monday they delivered to me for free also service thank you guys Roy

I bought a Silver Astra Estate car from NT Traders LTD T/A The Car Traders. It seemed a little chaotic at first but I think this is how they deliver good value. The price was good and the staff very respectful. The car was immaculate, they threw in a free mini service, MOT and fixed any minor issues from the previous MOT. It was clear they are trying to build a good reputation by offering good service. There was a large selection of quality cars. I wish them luck in the future and will use them again.

Got a good reliable car which is perfect for me they have really good customer service helping with any and all situations

Unfortunately we fell for there lies aswell! I can’t go into too much detail now but please please do NOT buy this particular vehicle….st line, black fiesta reg Fl18 fwh! This car is NOT roadworthy! There’s a problem with the airbags that they have not fixed! They have supposedly fixed an expensive problem but will not give us any receipt or proof! The car is up for sale again as we took it back on the 11th of December 2025, they DO NOT OWN the car at the moment as they have not paid the finance company back there money lol!! We have reported them to trading standards and I also have a recording of them trying to bribe us with money when we took the car back, saying they will pay us £300/400 to keep the car and not report them! They have also tried to tell the finance company that they want £600 off of us for a repair they never did haha! We have so much proof against this company! Please do not buy an st line black fiesta fl18 fwh! Unsafe to drive and is NOT owned by them! Disgusting behaviour

Wonderful team at The Car Traders! Went out of their way to sort all the issues that came up and even delivered my lovely new car to me on Christmas Eve!! Very professional and caring towards the customer!
I can’t thank them enough!!
S.Thompson

I recently purchased a car from NT Traders LTD T/A The Car Traders, and I had an excellent experience. The team was professional, friendly, and very helpful throughout the entire process. They made buying a car straightforward and stress-free, and I felt confident in my purchase. I would highly recommend them to anyone looking for a reliable car and excellent customer service.

Super amazing vendor.

Lovely customer service from Ali and Hammad . They followed up the transaction and ensured the car is in the best succint condition before and after delivery . Will always refer my friends over to you guys .

Thank you Thank you Thank you .