⭐⭐⭐⭐⭐ I had a really good experience with Car Trader. The whole process was straightforward, easy and hassle-free. There were plenty of vehicles to choose from, and the website was simple to use... Ver mais
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Leia as opiniões dos outros
I recently purchased a Toyota RAV 4 from this company in August 2026 and I had a very positive experience. The whole buying process was straightforward and stress-free. The car was as described and... Ver mais
A empresa respondeu
Preparation is very poor for their cars,staff have no training on valet.On close inspection a lot of dings,scratched,chips,bird poo damage etc.... Spare wheel and tools missing.Seem the the car is a... Ver mais
A empresa respondeu
I really appreciate every steps dealing with your company and all the staff are wonderful the delivery was smooth, response to messages on time. nice doing business with you.
A empresa respondeu
Informações sobre a empresa
- Concessionário de carros usados
- também em
- Concessionário auto
- Fornecedor de peças para carroceria
- Loja de acessórios para automóveis
- Loja de peças automóveis
Escrito pela empresa
The Car Traders is the most convenient, stress-free way to find and buy a used or new car, at a price you can be confident in. We based at Crow Lane Romford, London RM70GW Welcome to used Car sales. We are a used car dealer, offering knowledge and experience on a wide range of vehicles. We have many years experience within the motor trade London and consider ourselves the specialist choice for all your second hand car needs. All our vehicles are HPI checked with Auto Trader Auto Check! So there is no hidden surprise. NT Traders Ltd. are authorised and regulated by the Financial Conduct Authority under FRN Reference number: 951476. Finance Subject to status. NT Traders LTD is authorised as a CREDIT BROKER and NOT A LENDER. This means we work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We may receive a fixed fee or fixed % of commission from a lender for introducing you to them, calculated by reference to the vehicle model, product or amount you borrow. Different lenders may pay different commissions for such introductions, however, any such amount a lender pays us will not affect the interest rate you pay under your finance agreement, all of which are set by the lender concerned. Warranty: All warranties include: Parts & Labor contributions – Including VAT. Claim Limit – Value of vehicle. Covering you against even the most expensive failures. Unlimited Number of Claims – Keeping you on the road should problems arise. Roadside Assistance – From £50 for recovery, providing the component is a covered item. Why buy from us? *Free AA Break Down Cover with Every Car * Handler Protect Approved Dealer * New Stock Arriving Daily – Vehicles Bought and Sold!! * Family Run Business with Excellent Track Record * Free Car finder Service – Part Exchange Welcome * All Major Cards Accepted American Express VISA DEBIT MASTER CARD SOLO and More Buying a used or new car is one of the most exciting purchases most people make, but it’s often let down by the experience. Trudging round the dealers, haggling over price, always wondering if you’re getting a good deal. But with Car Traders there’s none of that. Find and buy your used and new car in just a few clicks. Compare offers based on price, location and dealer rating. Get the dealer’s best price up front, no need to haggle. Contact your preferred dealer on your terms – no hassle to buy. Buy direct from the dealer at a price you can be confident in. Our helpful and experienced staff are available to provide exceptional customer service whenever it may be needed, 7 days a week. Our strong and enthusiastic sales team are ready to help and advise you every step of the way, having many years experience. Our successful sales team also offer a brokering service, taking the hassle out of selling your car and a vehicle locater service finding specific cars to suit each individual customer. Our staff also include experienced administration staff and highly skilled mechanics, having a workshop team that boasts many years experience. We don’t just want to sell you a car, we would like you to come back and upgrade whenever suits you. Our buyers are always looking for quality used vehicles, and if the vehicle you are looking for is not on our stock list, our experienced staff will find one for you. We have vehicles from as little as £300 up to £100,000, customers coming from all over the country. We welcome your part exchange and offer incredible deals, not to be missed!! Car Traders. It’s car buying with you in the driving seat.
Informações de contacto
Crow Lane, RM70JJ, Romford, Reino Unido
- www.thecartraders.co.uk
4,1
Bom
445 opiniões
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SCAM
I had a terrible experience with this business. They tried to sell me a dodgy car and only refunded me after I had to go through the small claims court process.
Avoid this place—it’s not worth the time, money, or stress.
Looking back, there were red flags from the very start. On the day I purchased the car, staff were rushing me and pressuring me to hurry up, saying they needed to go and break their fast—even though it was only around 3pm, which didn’t make sense.
The whole situation felt unprofessional and uncomfortable, and I regret not walking away at that point. Instead, I went ahead with the purchase and ended up dealing with ongoing issues, including being misled and having to fight just to get my money back.
For an entire month, I was repeatedly lied to by staff. Every day I called about my refund, I was given false information or excuses. At one point, I was even told—right before Eid—that they couldn’t refund me because they “had no money,” which is completely unacceptable.
The whole situation caused me a huge amount of stress. To make matters worse, I paid by bank transfer, and my bank couldn’t assist, so I strongly recommend always using card payments for protection.
After my experience, I’m not surprised to see similar complaints in other reviews. I genuinely don’t understand how this business maintains positive ratings.
This business needs to be investigated further!
25 de fevereiro de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for sharing your feedback. We are sorry to hear that your experience has been disappointing and caused you stress.
We take all customer concerns seriously, including issues relating to vehicle condition, communication, and refund processes. We understand that delays and misunderstandings during a transaction can be frustrating, and we regret that you felt your experience did not meet the standard you expected.
Regarding your comments about the sales process and staff conduct, we do not intend for any customer to feel pressured at any stage, and we apologise if this was your perception on the day of purchase.
Where a dispute arises, we always aim to follow the appropriate procedures and work towards a resolution. We are sorry that you felt the need to pursue legal action, and we acknowledge your frustration with the outcome and timing of the refund process.
Customer feedback is important to us, and your comments will be reviewed as part of our ongoing efforts to improve our service and processes.
Thank you for taking the time to leave your review.
Nice customer service same day delivery
Nice customer service same day delivery
26 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your review, Arun. We really appreciate your support.
We’re pleased to hear you were happy with the customer service and that the same-day delivery made things convenient for you. That’s exactly the kind of experience we aim to provide.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
They give the best services and very liable
24 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your kind review, Abiodun. We really appreciate your support.
We’re pleased to hear you were happy with the service and found us reliable. That means a lot to the whole team.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Good collection and good behaviour
Good collection and good behaviour
23 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your review, Murshed. We really appreciate your support.
We’re pleased to hear you were happy with the collection process and found the team polite and professional. Your feedback means a lot to us.
Wishing you all the best, and we’re always here if you need anything in the future.
Had a great experience with NT traders.
Had a great experience with NT traders. The staff was very courteous and professional. Highly recommended.
17 de fevereiro de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your kind review, Hafiz. We really appreciate you taking the time to share your experience.
We’re pleased to hear you had a great experience and found the team courteous and professional. Your recommendation means a lot to us.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
The sales personnel were kind and…
The sales personnel were kind and accommodating
21 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your kind review, Blondell. We really appreciate your support.
We’re pleased to hear that you found our sales team kind and accommodating. Providing a welcoming and helpful experience is very important to us.
Wishing you all the best, and we’re always here if you need anything in the future.
I will recommend thecartrader to…
I will recommend thecartrader to anyone, friendly staff and really good customer service.. keep up the good work.
21 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your kind review, Daryon. We really appreciate you taking the time to share your experience.
We’re pleased to hear you found the team friendly and the customer service to a high standard. Your recommendation means a lot to us and motivates the team to keep doing their best.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Great good job
21 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your review, Gregran. We really appreciate your support.
We’re glad to hear you were happy with the experience. Your feedback means a lot to the team.
Wishing you all the best, and we’re always here if you need anything in the future.
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your review, Shehbaz. We really appreciate your support.
We’re pleased to hear you were happy with the customer service. Your feedback means a lot to us.
Wishing you all the best, and we’re always here if you need anything in the future.
THIS COMPANY SELL DAMAGED VEHICLES AND DOES NOT RETURN YOUR MONEY, "DO NOT BUY"
Firstly, if I could have given no stars, I would have, so do not be flattered buy one star, as I had no choice.
I bought a Mercedes CLA from this Cowbot outfit, I made the mistaske of not going to see and test the car, It was almost £12000, I completed the transaction with a credit agreement with a deposit of £1148 plust a delivery charge of £140 Total from me was £1288.
The car arrived on the back of a trailer, it was filthy, full of scratches and dents, which were not visible from the images on their website, someone had been using it to run around in, there was a womans passport photo in there and varuious bits of paperwork, a high vis and builders gloves in the boot, the car had not been cleaned at all, both keys had masking tape holding ther battery's in, with no covers on either key.
I rang them the next day, and the credit company to get the car pickedf up and returned to them, with lots of lies and excuses, they failed to pick the vehicle up for approxcimately 1 month, so I had a car that was still on my drive, aftert this outfit said they would pickmit up, and did not, the credit company also kept ringing and e-mailing them, they asked for my bank account details 3 times, and never returned my money, they have had the car back for for 2 weeks, and still they owe me the money,they never stopped advertising it for sale, and still are, so if they sell this car and do not return the finance company back, and my deposit, that is a criminal offence, of theft and fraud, as technically and Legally, they do not own it, I will be taking Legasl action against them, and paying them a visit with some very Large gentlemen as a previous rugby player, they picked on the wrong fella, we do not Like thieves, this is my hard earand money and will be paid back, the Finance company have stopped calling me with any updates, they were supposed to protect my deposit and said so themselves, so we are not done with them yet, the FCA will be told of their activities, the AA guide that they are reccommende by, will be informed of this fraudulent action, and the conditionof the car, plus the car guide they subscribed to, saying they will adhere to their fair dealing polcies.
I am going to set about destroying this outfits reputation, if they have one, I will dig into their finances and Legitimacy of them, and any trading illegalities, or irregularities, they made a big mistake if they think thast this is the end of the matter, they have stolen a lot of money from me, and it will be returned, one way or another.
"A MESSAGE FOR ANYONE THINKING OF BUYING A CAR, SEEN OR UNSEEN FROM THIS LOT, THINK MORE THASN TWICE BEFORE HANDING OVER YOUR CASH TO THEM, YOU WILL BE MAKING A BIG MISTAKE, BE WARNED!"
14 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Clarifying the Outcome and Our Refund Process
Stephen, we believe it is important to clarify the full facts for anyone reading this review.
Firstly, your statement that funds were not returned is incorrect. Your refund has already been completed, and the matter was resolved. This review does not reflect the final outcome of the situation.
We understand that the process may have felt lengthy, however when a vehicle is purchased through a finance agreement, the refund process is not instant and does not sit solely with us. It involves coordination between multiple parties including the dealership, the finance company, and final settlement figures from the lender. These steps must be completed correctly before any funds are released.
In most cases, refunds are processed within a standard timeframe, typically around 14 days, depending on how quickly all parties complete their part of the process. This is a structured procedure followed across the motor trade and is not unique to us.
We would also like to make it clear that we never hold customers’ money intentionally. There is no benefit to us in delaying refunds. Our aim is always to complete transactions correctly and ensure customers receive their funds through the proper channels.
It is disappointing to see such strong statements remain publicly after the matter has already been resolved. Unfortunately, it is not uncommon for reviews to remain even after customers have received their refunds and final outcome.
We always aim to provide a fair service and, where issues arise, to bring them to a conclusion. In this case, the refund was completed, and the matter was closed.
We wish you all the best moving forward and appreciate the opportunity to clarify this for future readers.
Very good service and helpful
Very good service and helpful. Love their service.
11 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your kind review, Md Abdur Rahman. We really appreciate your support.
We’re pleased to hear you found the service helpful and that you had a great experience with us. Your feedback means a lot to the team.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Good service smooth process highly…
Good service smooth process highly recommended
10 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your kind review, Jibrail. We really appreciate you taking the time to share your experience.
We’re pleased to hear you found the process smooth and the service up to your expectations. Your recommendation means a lot to us.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Do not go near this dealer with a long barge pole!!!!
Do not go near this dealer with a long barge pole!!
They agreed in principle to buy my car from me for £9009. Then said that they couldn't come pick up the car for over a month which instantly raised some alarm bells but I continued nontheless.
When the day of collection finally come around, their driver completed a full inspection of my car (taking around 30-40 minutes) taking multiple pictures and even going on a short test drive.
After this was done, he relayed back to the dealership that my vehicle was in great condition, has been very well looked after and is a "Grade 1" car.
With that being said, one would think everything was ok? Oh but how was I wrong. The dealer then rang me and claimed the car would need a service (depsite recently having one) and that because there was a couple of small stonechips on the front grill they thought that £8400 was an acceptable offer.
At which point I outright refused, despite the car recently having a service the dealer still thought that a £600 deduction was necessary so I told them to get lost and said that I would not sell the car at that price.
I thought that would be that and I would just sell the car myself privately on autotrader, but to my surprise when I entered the details of my car onto auto trader, I saw that the car traders had already taken the liberty of advertising my vehicle on multiple platforms such as auto trader, car gurus and even their own website for £10700! The cheek!
To make matters worse, all of the adverts use my original pictures which I reserve the copyright for and as well as this, the advert diplays my private number plate which means it is now liable to being cloned.
Just to top things off, I anonymously phoned the dealership from the advert on their website to see how they would handle an enquiry on a car they don't own or have a right to sell. To my shock they offered me to reserve it with a deposit and an appointment to come and see it over the weekend!
My advice to anyone looking at buying or selling a car would be to stay away from this dealership at all costs. After reading some more of their reviews, it doesn't look like I am the only one who has had a terrible experience with this company.
3 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Oliver, thank you for sharing your feedback. We would like to clarify a few points so that readers understand how the process works from our side.
When vehicles are purchased through Motorway or similar auction platforms, bids are placed based on the information provided at the listing stage. Once a vehicle is inspected in person, our inspector reports back to the office with findings regarding condition, preparation requirements, and any items that may need attention before the car can be offered for retail sale. Even well-maintained vehicles can require preparation work such as servicing checks, cosmetic correction, warranty provision, transport costs, advertising fees, and other operational expenses before being offered to buyers.
If differences between the description and the physical inspection are noted, the valuation may be reviewed accordingly. Sellers are never obligated to proceed with a revised valuation and are completely free to decline the offer, which is what happened in this case.
With regard to the advertising point you raised, vehicles that pass through auction systems are sometimes entered into stock management pipelines as potential incoming vehicles. This is a common practice across the motor trade and does not mean a transaction has been completed or that a vehicle is being misrepresented.
Our intention is always to source the best possible vehicles for our customers, which is why our inspection process is detailed and sometimes leads to revised valuations. We would rather reassess a vehicle than compromise on the quality and safety standards we aim to provide to buyers.
We have been trading for over 11 years and have completed more than 18,000 vehicle transactions. Our processes are structured and transparent, and sellers always retain full control over whether to proceed with a sale.
We appreciate your feedback and wish you the best with the sale of your vehicle.
I bought kia niro 17 plate the process…
I bought kia niro 17 plate the process was very smooth did the finance went to dealership very nice people.
Highly recommended
Very nice corporated staff especially mr Ali
4 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your kind review, Ali. We really appreciate you taking the time to share your experience.
We’re pleased to hear that the process of purchasing your Kia Niro was smooth and that the finance and dealership visit went well. It’s great to know that you found the team cooperative and welcoming. Your kind words about Mr. Ali will be shared with him as well.
Thank you for the recommendation, and we wish you many happy and safe miles ahead.
I recently took delivery of my new car…
I recently took delivery of my new car from NT Traders and the entire experience was outstanding from start to finish. The staff was extremely professional, courteous, and transparent throughout the process.
The delivery was well-organized and right on time. The vehicle was handed over in perfect condition — spotless, fully inspected, and beautifully presented. The sales executive patiently explained all the features, paperwork, and warranty details, ensuring I was completely comfortable before driving off.
What truly impressed me was their attention to detail and customer care. They made the entire process smooth, stress-free, and memorable. I highly recommend this dealership to anyone looking for a trustworthy and premium car-buying experience.
Thank you for making this such a special day!
3 de março de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you so much for your wonderful review, Thamilarasan. We truly appreciate you taking the time to share such detailed feedback.
We’re delighted to hear that your experience with NT Traders was outstanding from start to finish. Our team works hard to make sure every customer feels comfortable, informed, and confident throughout the process, so it’s great to know that the handover, communication, and preparation of the vehicle met your expectations.
Your kind words about our professionalism, transparency, and attention to detail mean a lot to the entire team. We’re very pleased that we could make your car-buying experience smooth and memorable.
Thank you again for your recommendation, and we wish you many happy and safe miles with your new car. If you ever need any assistance in the future, we’re always here to help.
The team at garage was very friendly…
The team at garage was very friendly and gave us a sympathetic ear each time we asked questions.
27 de fevereiro de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your kind review, Wakanda. We really appreciate you taking the time to share your experience.
We’re pleased to hear that the team was friendly and took the time to listen to your questions. Making sure our customers feel heard and comfortable is very important to us.
If you ever need anything in the future, we’re always here to help. Wishing you all the best.
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your review, Manpreet. We really appreciate your support.
We’re pleased to hear you were happy with the service. If you ever need any assistance in the future, please don’t hesitate to get in touch.
Wishing you all the best and many happy miles ahead.
it was wonderful and nice experience…
it was wonderful and nice experience with nt traders ltd . Especially, their cooperation and dealing with customers is very excellent.
23 de fevereiro de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your kind words, Arash. We really appreciate you taking the time to share your experience.
We’re delighted to hear that you had a wonderful experience with us and that you were happy with the way the team looked after you. Providing excellent customer service and clear communication is very important to us.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
HIGH ⚠️!!!!
HIGH ⚠️!!!!. I bought a car in January 2026. Firstly delivery was not on time as promised. When I received the car, it had scratches which were promised to fix including a fresh service on vehicle. I didn't complain about scratches but asked for the service. They said, you do it we will pay the cost. I paid £159 but they said they will pay £80 but they didn't pay a single penny. There are different people who will communicate with you and everyone will tell a different story at different timings so you wont be able to have a clear picture that whats going on with you. If u want to buy a car from this dealer, be aware of false promises, miscommiments and poor communications.
After your reply, please pay me what you owe and I will edit my review or if its just a formality to respond to a negative review politely then let it be this way.
6 de janeiro de 2026
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your feedback, Aneela. We’re sorry to hear that your experience has left you feeling disappointed, as that is never our intention.
We understand your concerns regarding the delivery timing and the service arrangement. From our records, we are aware of your complaint, and we want to clarify that we are willing to review and resolve this matter properly. If there has been any misunderstanding regarding reimbursement, we would like the opportunity to look into it and address it fairly.
With regard to communication, we do have different team members handling sales, delivery, and after-sales support. While this helps us manage operations efficiently, we appreciate that it can sometimes feel unclear if updates are not consistent. We will review this internally to ensure communication remains clear and straightforward.
Our aim is always to deliver what is agreed and to resolve concerns in a professional manner. Please contact our customer support team directly so we can revisit this case and bring it to a conclusion.
Customer Support
📞 0345 868 0388
📧 customersupport@thecartraders.co.uk
We are willing to work with you to resolve this matter and appreciate the opportunity to do so.
Enforced statutory rejection after months and court action
I purchased a Citroen C3 Picasso (EF13 ZVS) from NT Traders Ltd on 30 September 2025. The vehicle was sold without a warranty, but buyers should understand that this does not remove statutory rights under the Consumer Rights Act 2015.
Within days, serious faults became apparent, including an oil leak at the head gasket, a completely non-functioning heating system, and other associated issues.
On 2 October 2025, I notified the dealership of the defects and raised the possibility of exercising my short-term right to reject. After no forthcoming reply, formal written rejection was issued via WhatsApp and email in November 2025.
The vehicle was later inspected and the faults were confirmed. During the process I was asked to sign additional internal paperwork beyond what had been agreed in writing, which I declined.
The matter then extended over several months. I continued to incur road tax and insurance costs while the vehicle was effectively unusable.
A mileage deduction of £0.60 per mile was proposed and described as an “industry standard”. I did not accept that position. Progress was only made after I issued formal court proceedings via Money Claim Online.
Following legal action and further exchanges, the dealership agreed to refund the full purchase price, reimburse the £115 court issue fee, and withdraw the proposed mileage deduction. The vehicle was returned on 11 February 2026 and the full sum was paid by electronic transfer on the day of handover.
The matter was resolved in full, but only after persistent correspondence and formal legal escalation.
Prospective buyers should ensure they understand their statutory rights and be prepared to assert them if necessary.
30 de setembro de 2025
Opinião espontânea
Resposta da NT Traders LTD T/A The Car Traders
Thank you for your feedback.
When the vehicle was sold on 30 September 2025, it was priced under £2,000 and clearly supplied without a warranty. As explained at the time, lower value part-exchange vehicles are often sold at trade price to keep them affordable. That said, a warranty and statutory rights are separate matters, and we have always acknowledged our legal obligations.
Once you raised concerns, we engaged with you throughout the process. Although there were differences of opinion regarding the timing of rejection, mileage use, and proposed deductions, we ultimately agreed to refund the full purchase price, reimburse your £115 court fee, and remove any mileage deduction, in line with your request. Payment was made in full by bank transfer on the day the vehicle was returned.
Our intention in resolving the matter was to bring it to a fair and final conclusion without prolonging the dispute further. Court proceedings allow both parties to present their position, but we chose to settle the matter and refund you in full rather than continue with legal action.
We are disappointed that, despite reaching a full financial resolution on your terms, you feel unable to reflect that outcome more positively. Nevertheless, we respect your right to share your experience.
We wish you all the best going forward.
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