I purchased a perforated tool bar for the kitchen (to hang kitchen wear on) and the delivery was quite quick however I noticed the panel had 2 dents on the sides. I emailed the company and within a fe... Ver mais
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The website was easy to understand and identify what I needed. I received the goods in perfect condition the next day. 5 stars all round Ellis Hutchinson.
Easy to navigate website. Placing the order was straightforward. Delivery was quick Everything arrived well packaged and in good condition they supplied fixing bolt which I was prepared to buy additio... Ver mais
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Fast delivery but product absolutely stinks. Product was very clearly used with several marks and scratches all over. Only when complaining do they advise the product is made using recycled rub... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Family owned for over 30 years, The Workplace Depot is a thriving eCommerce business with warehouses and offices based in the East Midlands. Our central location enables quick and efficient supply throughout the UK and Ireland. Sectors we supply include: - Car park & traffic management - Materials handling - Access equipment - Office supplies - Storage solutions - Health & safety Our promise to you: * Lowest price guarantee - our price match promise * Free and Fast next working day delivery * Manufactured, own brand products in stock. * Trusted Shops Certified * Quality ISO9001:2015 accredited * Thousands of 5* customer reviews We are approachable, open and an engaging family run business, with reliable after sales support. We are committed to delivering on our promises and partnering with businesses to develop and nurture long term relationships.
Informações de contacto
Miller House, Moorbridge Road East, NG138XB, Nottingham, Reino Unido
- 0800 0126777
- hello@theworkplacedepot.co.uk
- www.theworkplacedepot.co.uk
4,5
Excelente
180 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service
Brilliant service. I placed an order for a foldable step ladder on Tuesday at 4.30 and it arrived on Wednesday at 1.00.
Thank you 😊
20 de agosto de 2025
Opinião espontânea
Resposta da The Workplace Depot
Hello,
Thank you so much for your kind words! We’re delighted to hear your order arrived so quickly and that you’re happy with our service.
Kind Regards,
The Workplace Depot
Great Product
Ordered panel trolley great product, great price plus next day delivery.
10 de julho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Hello Arran,
Thank you so much for your 5-star review! We're thrilled to hear you were pleased with the panel trolley, the price, and our next day delivery. We really appreciate your support and look forward to serving you again!
Kind Regards,
The Workplace Depot
Amazing
Amazing. Truly the greatest ever experience and the product was fantastic
12 de julho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Wow – thank you for such an incredible review! We're so glad to hear that you had the greatest experience and loved the product. It truly means a lot to us, and we can’t wait to welcome you back again soon!
-- Team Workplace Depot
I've ordered from The Workplace Depot…
I've ordered from The Workplace Depot multiple times now, and the service has been consistently excellent.
3 de julho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Thank you for your continued support and for taking the time to leave such a kind review! We're delighted to hear that you've consistently had a great experience with us. It means a lot to know we're meeting your expectations, and we look forward to serving you again soon.
-- Team Workplace Depot
Really happy with the service we…
Really happy with the service we received - no complaints from us
10 de julho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Thank you for your great feedback! We're so pleased to hear you were happy with the service and had no complaints. It’s always a pleasure to support customers like you, and we hope to work with you again soon.
-- Team Workplace Depot
I liked the wide variety of products…
I liked the wide variety of products available for my workplace. The website is easy to use and the products ordered were fantastic. The step ladder was so helpful.
3 de julho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Thank you for your lovely feedback! We're so glad you enjoyed the variety of products on our website and found it easy to use. It's great to hear the step ladder was helpful and that your order met your expectations. We really appreciate your support and hope to serve you again soon!
-- Team Workplace Depot
Very good product and easy to navigate…
Very good product and easy to navigate the site really impressive.
7 de julho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Thank you for your kind words! We're delighted you were impressed with the product and found the site easy to navigate. We really appreciate your support and hope to see you again soon!
-- Team Workplace Depot
Great products and service!
10 de julho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Thank you so much for your review! We are so happy that you loved the products and service our team provided. We look forward to welcoming you back to The Workplace Depot again soon!
Kind Regards, The Workplace Depot Team
Resposta da The Workplace Depot
Thank you so much for you 5* review! We are so pleased you are happy with the service we provide and look forward to having you back to The Workplace Depot again very soon.
Kind Regards, The Workplace Depot Team
Excellent Service and prompt delivery
Excellent Service and prompt delivery. Highly recommend!
10 de julho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Thank you so much for your kind words! We're thrilled to hear you were happy with our service and prompt delivery. Your recommendation means a lot to us, and we truly appreciate your support!
-- Team Workplace Depot
Resposta da The Workplace Depot
Thank you so much for your kind words and continued support! We're thrilled to hear you had another great experience with us. Looking forward to serving you again soon!
Kind Regards,
The Workplace Depot Customer Service Team
Really great company to do business…
Really great company to do business with.
1 de julho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Thank you for the great feedback! We're so glad to hear you've had a positive experience with us. It's always a pleasure doing business with you too!
Kind Regards
The Workplace Depot Customer Service Team
Resposta da The Workplace Depot
Thanks so much for your review! We're glad you were happy with the fast delivery and quality. We really appreciate your support and look forward to serving you again soon!
Kind Regards,
The Workplace Depot Team
Resposta da The Workplace Depot
Hello Usman,
Thank you so much for your 5* review! We are so pleased that you are happy with our service and we are looking forward to serving you again at The Workplace Depot.
Kind Regards,
The Workplace Depot Customer Service Team
We ordered a flat pack mobile…
We ordered a flat pack mobile platform/steps with handrail on Sunday and it was delivered on Tuesday (ie next working day) by Fedex who kept us updated with details. Using the online video instructions we were able to put it together easily enough even though the appropriate implements were missing. We contacted Workplace for the missing components and received these today with an apology. Amazing service and communication from the company, a very sturdy product and Fedex were great too. Highly recommended. This probably sounds like a fake review but it really isn’t! Delighted!!
12 de junho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Hello Mary,
Thank you so much for the kind words! We’re thrilled you’re happy with the service and product. Great to hear it all came together smoothly, thanks again for recommending us!
Kind Regards,
The Workplace Depot
Shocking Experience
I’m incredibly disappointed with the handling of my recent order. I purchased racking (via Amazon) on Saturday, June 7th, with a promised delivery on Monday, June 9th. I even received confirmation from DPD that my order would arrive that day. However, when the courier showed up, all they delivered was an envelope containing a note stating that my order would instead be delivered by FedEx—without any further details.
I wasted an entire day waiting for what turned out to be a pointless delivery. No one bothered to inform me that the shipment had been transferred to a different courier. Instead of simply emailing me this update, someone thought it would be a good idea to send a physical letter, wasting both my time and the courier’s.
To make matters worse, when I called customer service, I was told that the racking was too heavy for DPD, so they opted to send a note instead. How does that make any sense? A simple email or phone call could have prevented this entire mess.
I’ve now been promised delivery tomorrow—let’s hope it’s my actual racking this time and not another useless piece of paper! Terrible communication and logistics handling.
9 de junho de 2025
Opinião espontânea
Resposta da The Workplace Depot
Dear Jason,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration and inconvenience caused by the handling of your recent order, and I completely understand your disappointment.
You’re absolutely right—receiving a paper note instead of your actual order, especially after a confirmed delivery notification, is both confusing and unacceptable. The decision to send a physical letter rather than simply informing you via email or a quick call was a clear misstep, and we sincerely apologize for the lack of communication.
Regarding the courier change, the racking exceeded DPD’s weight limits, which required us to transfer delivery to FedEx. Unfortunately, that switch wasn’t communicated properly to you, which we recognize as a serious lapse on our part.
We’re currently reviewing this incident internally to ensure that better systems are put in place so customers are notified promptly and clearly about any changes to their delivery. You deserve better, and we’re committed to improving.
I truly hope your order arrives as promised tomorrow. If there is anything further we can do to assist or make this right, please don’t hesitate to reach out.
Sincerely,
Chrissy
Customer Service Team
The Workplace Depot
My 4 star is only for Chrissy sorting…
My 4 star is only for Chrissy sorting out a faulty lock on 1 of our driveway ballards new 1 posted thk U but unfortunately only can only give 2 stars ⭐⭐ for the Ballards now we are actually using them they are such a awkward design we are in our 60s so when U pull them up U have to hold them up whilst locking them which is so awkward trying to hold the heavy Ballard with one hand whilst trying to reach down to lock it as the lock is on the bottom of the plate could have done with the lock on the Ballard it self at the top or something only thing I can say that's good is they are solid give them that oh well shame can't recommend this type unfortunately
22 de maio de 2025
Opinião espontânea
Resposta da The Workplace Depot
Hello Jean,
Thank you for taking the time to leave a review. We're really glad to hear that Chrissy was able to assist you promptly with the faulty lock!
Your feedback about the lock placement and the lifting mechanism is extremely valuable, and we’ll be sharing it with our product development team for consideration in future design improvements.
If there’s anything else we can do to help make your experience better, please don’t hesitate to get in touch.
Warm regards,
The Workplace Design Team
Speedy Response
Speedy Response - I ask for a VAT Invoice and within minutes in was in my mailbox - thank you really appreciated
26 de março de 2025
Opinião espontânea
Resposta da The Workplace Depot
Hello Richard,
We are so pleased that you are happy with the speedy service provided!
Kind Regards,
The Workplace Depot Team
Really great service!
Really great service!! Bought a trolley great price!
21 de março de 2025
Opinião espontânea
Resposta da The Workplace Depot
Hello Bethany,
Thank you for taking the time to leave a 5-Star review we really appreciate your feedback!
Kind Regards,
The Workplace Depot Team
Great customer service and delivered…
Great customer service and delivered next day, excellent product.
18 de março de 2025
Opinião espontânea
Resposta da The Workplace Depot
Hello,
We are so happy that you are pleased with the service provided, we look forward to welcoming you back again soon!
Warm Regards,
The Workplace Depot
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