I made an error and booked a game where we unfortunately had a clash. I was gutted given it was going to be my daughters first live game. The customer service team was amazing (Chloe). They were able... Ver mais
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Leia as opiniões dos outros
Chloe helped me out tremendously. I got myself in a pickle with cancelling tickets, then re-instating and to complicate further, using wrong debit cards etc. She was a star and could have given her... Ver mais
Ordered tickets for a gig that was rescheduled by the organiser. Would only refund the face value of the tickets and not the booking fee or outrageous fee to email tickets. Quoted terms and co... Ver mais
Chloe has been brilliant today helping with a query I had for a ticket. She e-mailed swiftly answering my question and then assisted with my booking. I really appreciate her excellent customer servi... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Informações de contacto
https://www.ticketline.co.uk/, Reino Unido
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,4
Excelente
861 opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Geronimo Festival Tickets
I had a query about Geronimo Fest tickets that hadn’t been forwarded from the event being postponed last year. Chloe resolved my problem very quickly with no hassle. Really pleased with the outcome, thank you.
16 de abril de 2024
Opinião espontânea
Resposta da Ticketline
And we are really pleased Chloe had this swiftly resolved for you Michelle 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Excellent service from Chloe in Customer Service
Accurate and prompt response to my query from Chloe, so often these responses are automated and frustrating, Chloe was the opposite and more than helpful!
15 de abril de 2024
Opinião espontânea
Resposta da Ticketline
Thank you for the fantastic feedback Steve 😊
We pride ourselves on having a team of actual humans in our Customer Service department, which means we can offer a swift and tailored response to any query!
I am sure Chloe will be extremely pleased with your comments regarding her service :)
Kind Regards,
TL Team
very quick and very helpful
15 de abril de 2024
Opinião espontânea
Resposta da Ticketline
Which is exactly the service our CS team aim to provide Amanda :)
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Amazingly rapid response!
I emailed Manchester Thunder’s customer service late last night, which was resolved by 8:15am this morning!!
It was all sorted and was issued with a new (& correct) ticket to print for Saturday’s match!
Thank you Chloe, really appreciate it!!
11 de abril de 2024
Opinião espontânea
Resposta da Ticketline
Great to see Chloe in our Ticketline Customer Service team could help you out here Morrell!
If there is availability, our friendly CS team are always happy to shuffle tickets about to suit customer requirements where we can :)
Thank you for letting us have your feedback!
Kind Regards,
TL Team
Refund when did not not think possible.
Booked from a link on website and inadvertently booked a date I could not attend. Got in touch before money had left my account and explained. Was given refund within few working days - lovely surprise
4 de abril de 2024
Opinião espontânea
Resposta da Ticketline
Great to see our Customer Service team could help you out here Mrs. McCall!
Thank you for taking the time to let us have your feedback :)
Kind Regards,
TL Team
Emailed with an issue and Chloe in…
Emailed with an issue and Chloe in customer services was wonderful and sorted everything out.
Greatly appreciated her help
8 de abril de 2024
Opinião espontânea
Resposta da Ticketline
Steffi!
We are in total agreement with you, Chloe in our CS team certainly is wonderful 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Needed help with having my tickets re…
Needed help with having my tickets re sent to me and I got them sent straight away which is was really grateful for!
Great customer service
8 de abril de 2024
Opinião espontânea
Resposta da Ticketline
And we are very grateful for your feedback Jessica 😊
Fantastic to hear our friendly CS team provided a great service for you!
Thanks,
TL Team
Ticketline always go above and beyond…
Ticketline always go above and beyond for their customers and will do anything that they possibly can to ensure their customers are happy.
Thank you
5 de abril de 2024
Opinião espontânea
Resposta da Ticketline
Wow, Keyleigh!
This is amazing feedback to end a Friday on - although our trusty Customer Service team are on hand for support Saturdays too from 10am-1pm :)
We really appreciate you taking the time to leave your comments, our team work hard to provide a great service for customers 😊
Thanks,
TL Team
I was worried that I might have lost my tickets…
I was worried that I might have lost my tickets. I emailed late in the evening and got a reply by the next morning.
All was explained and original email resent to me. So easy so quick.
3 de abril de 2024
Opinião espontânea
Resposta da Ticketline
Fantastic to hear our CS team provided a quick and easy service for you Maz, exactly how it should be! :)
You can also keep an eye on our order tracking page if you wish, to indicate when your tickets have been issued 😊
https://www.ticketline.co.uk/account/order-tracking-guest
Thanks,
TL Team
Excellent customer service
My query was responded to straight away and they were able to change our tickets no problems and the new tickets were sent straight away
3 de abril de 2024
Opinião espontânea
Resposta da Ticketline
Fantastic Alexia!
Great to see our CS team provided an excellent service for you :)
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Great customer service
Great customer service, friendly, responded quickly and resolved my query immediately
2 de abril de 2024
Opinião espontânea
Resposta da Ticketline
Our CS team certainly are a friendly bunch Lady C :)
They will always aim to resolve queries in the first instance, so great to see that was the case here.
Thank you for taking the time to let us have your feedback, it is much appreciated.
Kind Regards,
TL Team
Resolved my issue with full…
Resolved my issue with full professional speed & efficiency. 5-star stuff. Many thanks - Gary W.
27 de março de 2024
Opinião espontânea
Resposta da Ticketline
Gary - have we told you lately that we love your fantastic feedback 😉
Great to see our customer service team provided a five star service for you!
Enjoy the concert :)
Kind Regards,
TL Team
A small problem, quickly solved.
I ordered two ticket. When they came through they were not next to each other. I contacted Customer Service by email.
Chloe very quickly corrected the problem and emailed me the correct ticket.
Thank you.
25 de março de 2024
Opinião espontânea
Resposta da Ticketline
Thank you for the fantastic feedback Mr And Mrs Tim Lakeman!
Chloe certainly is the Master of our CS Universe 😉
Enjoy the gig!
Kind Regards,
TL Team
Chloe was really helpful and fast
Chloe was really helpful and fast, greatly appreciated her help!
26 de março de 2024
Opinião espontânea
Resposta da Ticketline
Great to see Chloe could help you out here Nordia 😊
Tickets are not quite ready to be dispatched at the moment, but you can always keep an eye on the status of your booking by using the following link,
https://www.ticketline.co.uk/account/order-tracking-guest
Kind Regards,
TL Team
Very Helpful
I made an error in my booking (my fault), and they were very helpful in allowing me to make an amendment.
25 de março de 2024
Opinião espontânea
Resposta da Ticketline
Charlie!
Thanks for getting in touch so soon after noticing there was an issue with your booking, great to see our friendly customer service team could help you out here 😊
Thank you for letting us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Good Customer Service support
I contacted Customer Services via email as tickets had not arrived by post, Chloe responded quickly and resolved with no issues. Thank you Ticketline!
22 de março de 2024
Opinião espontânea
Resposta da Ticketline
Great to see Chloe had this resolved quickly for you Lindsay 😊
Thank you for taking the time to let us have your feedback!
Enjoy the gig :)
Thanks
TL Team
They refuse to give refunds
They refuse to give refunds, what a ridiculous policy to have!
Nothing but greed on behalf of the ticket sellers and their owners.
15 de março de 2024
Opinião espontânea
Resposta da Ticketline
Hi Seb,
I am sorry you are not happy with the refund policy.
As with other major booking agents, ticket refunds can only be issued if an event is cancelled, rescheduled or a material alteration has been made to the event eg, change of venue etc.
Kind Regards,
TL Team
Excellent customer service
Mistakenly chose postal option instead of e-ticket. Responded immediately and changed the option and refunded the difference.
15 de março de 2024
Opinião espontânea
Resposta da Ticketline
Great to see this was all sorted for you within a matter of minutes Angela, fantastic! 😊
Thank you for letting us have your feedback, it is much appreciated!
We hope you enjoy the event.
Kind Regards,
TL Team
Super fast replies!
Very fast and prompt replies from Chloe at Ticketline, my issue was swiftly resolved within just a few back and forth e-mails. Thanks!
12 de março de 2024
Opinião espontânea
Resposta da Ticketline
Great to see Chloe could swiftly sort this for you Kevin!
As a highly experienced member of our CS team, she sure knows how to achieve a speedy resolution 😊
Thank you for taking the time to let us have your feedback.
Kind Regards,
TL Team
Excellent customer service and quickly…
Excellent customer service and quickly helped. Thank you Chloe
12 de março de 2024
Opinião espontânea
Resposta da Ticketline
Our lovely CS team are always happy to shuffle seats around where we have the availability to do so, great to see Chloe could help you out here Kathryn 😊
Thank you for taking the time to let us have your feedback, it is much appreciated.
Kind Regards,
TL Team
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