TicketQuarter Opiniões 

E tickets sent for an event at the M&S Arena Liverpool would not open on my mobile. Resolved within a few minutes with new tickets being sent which fortunately opened fine.

The Ticket Office at the M&S Bank Arena in Liverpool is excellent. I attended the Duran Duran show last night, but the Ticketmaster app wasn’t working and I forgot to download the ticket to my apple wallet before arriving at the arena. I also struggled to access the arena wifi which didn’t seem to be working, but the staff at the ticket office were incredibly helpful. A paper ticket was printed for me, but I still couldn’t access the venue as the bar code wouldn’t allow entry. Fortunately a member of staff kindly walked down with me to the entrance to ensure I got in.

I’m incredibly grateful for the excellent and supportive customer service I received. The anxiety I was feeling at the thought of not being allowed in was real, but the box office staff were terrific.

Sophie was extremely helpful today. Explained everything and even called me back when things went awry.

Contacted about accessibility for my Daughter so I could attend events with her.
Sophie customer service was excellent. She was so helpful and talked through the booking process

Went to Mr Blue Sky in M&S Bank Arena Liverpool on 3rd October. Booking experience was good with no issues. Venue was excellent. Tribute band very good, really enjoyed the concert. Overall experience 5 Star, thank you.

Extreamly bipolar. Tried buying a ticket, gave me a random seat in a block I want. Says i can't have that seat and need to choose a different one. Still unable to choose a specific seat

Very easy to get refund, in account within a few working days!

On a side note because otters are so cute, pictures of otters should be compulsory

Contacted about changing ticket from transferring an e-ticket into the app. Replied within minutes and sorted. Excellent.

Really helpful and even phoned me back when there was problems making the payment on the phone so I could try again which then worked

Sophie booked my Duran Duran tickets smoothly over the phone.

Oh Wow! Have I gone back in time, a ticket provider who you can actually call and have an issue dealt with super efficiently! My account had locked me out as it was created in 2012 and I couldn't remember the password, I had registered for pre-sale for Erasure and was desperate to get tickets for my sisters birthday. I called expecting a ridiculous wait, no, I was through to someone in less than 5 minutes, I was given clear instructions and my password was reset. Amazing service! I'd forgotten how wonderful being able to speak to a real human and getting instant service felt. Thank you.

Booking quick and simple
Needed accessible seats used my nimbus card was so much easier than previous bookings with other companies
Received confirmation within minutes

Really fast reply, never used ticket Quarter before and the customer service helped and sorted everything. Really reccomed especially if your new to nimbus and the PA systems

Really really helpful to process my refund of a guest cancellation. Didn’t have to wait long to get an answer.
10/10, amazing service and performance thank you so much!

12 Aug 2026 - cancellation of Guest email notification received(ETA 5–7 working days for auto refund)
25 Aug - refund chased up as nothing received
26 Aug - Ticket Quarter says "payment gateway" issue and Finance Team to reissue
26 Aug - refund supposedly reissued(ETA 10 days)
5 Sept - 10 calendar days passed — no refund
7 Sept - Chase up for update
8 Sept - Ticket Quarter repeats 10 day explanation
9 Sept - 10 working days passed — no refund
10 Sept - third chase and formal complaint escalation requested
17 Sept - "This has been passed to our finance team to look into, Once we get a response we will update you in due course"??? Did not address complaint, or timescales or help in any way.
24 Sept - Writing review and still no update, had to contact my bank directly to remove charge.

Very pleasant experience, great communication via email thanks

Had a last minute panic looking for tickets for an event the following day. Phone line was closed so I emailed ticket quarter asking for help. Within an hour they resent my tickets out to me (auto response says 3-5 working days!). Very pleased as I can now look forward to my event without worrying about sorting them out at the venue. Thanks again. 👍🏼

Made an error when booking my tickets, Ticketquarter solved the problem with no fuss when they didn’t really need to as it was my mistake. Great customer service!

Total rip off with your fees and add on’s. Bought a Barry Manilow ticket for Liverpool and your seat selection and fees were ridiculous. Bought another for O2 London through Ticketmaster and seat selection was better and fees far less.

Ordered and paid for 2 tickets to the Southport Flower Show, which should have been sent by post. No tickets arrived. Crappy service. I will avoid this company who owe me £40.