I had messaged to see about changing some tickets I had bought to a matinee showing. Chloe at the Ticketline was extremely helpful and changed my tickets straight away, no delays. Very good service!
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Chloe helped me out tremendously. I got myself in a pickle with cancelling tickets, then re-instating and to complicate further, using wrong debit cards etc. She was a star and could have given her... Ver mais
Always professional, supportive and really helpful with any queries or orders that I have. Thank you Chloe for such a quick response and for sending the tickets, I feel secure in using Ticketline
Ordered tickets for a gig that was rescheduled by the organiser. Would only refund the face value of the tickets and not the booking fee or outrageous fee to email tickets. Quoted terms and co... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Informações de contacto
https://www.ticketline.co.uk/, Reino Unido
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,4
Excelente
860 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I placed an order for some Funland…
I placed an order for some Funland tickets in Birmingham in the early hours and completely messed up the timings… I emailed straight away and not longer after there opening hours this morning Chloe had responded and changed the times over for me… it was completely my error and I genuinely appreciated that they were able to assist in changing the timings for me… great service would not hesitate to use again, thank you again for all your help
18 de dezembro de 2025
Opinião espontânea
Resposta da Ticketline
Hey Julie!
Thanks so much for your lovely review. Late-night ticket bookings can catch us all out, so we’re really glad Chloe was able to help get your Winter Funland timings sorted quickly.
We’ll be sure to pass your kind words on to her.
Thanks again for choosing Ticketline, and we hope you have a fantastic time at Winter Funland 🎡
Contacting Customer Services because I had deleted my ticket confirmation email
I had a query because I had deleted my email with the confirmation email which had my ticket for an event. I contacted Ticketline via the online form. I had a very quick reply and the ticket was sent with the email.
2 de dezembro de 2025
Opinião espontânea
Resposta da Ticketline
Hey Michael,
Thanks so much for the 5-star review. It’s great to hear our team were able to resend your ticket quickly after the confirmation email was deleted. It happens more often than you’d think!
If you need anything else before the event, just let us know.
- The Ticketline Team
Rob put my issues regarding ticket…
Rob put my issues regarding ticket dispatch for an upcoming concert to bed .
He informed me of the situation and steps already taken and measures of how to correct this if there was an issue with post delays .
Top man . 🙏🏻
1 de dezembro de 2025
Opinião espontânea
Resposta da Ticketline
Thank you for the fantastic 5-star review! We're delighted to hear that Rob was able to put your mind at ease and clearly explain everything around your ticket despatch.
We’ll be sure to pass your lovely feedback on to Rob, he’ll really appreciate it.
If you need anything else before the concert, we’re always here to help.
Enjoy the show, and thanks for choosing Ticketline! 🎟️✨
My card was declined
My card was declined, but instead of giving me the chance to enter a new card, it just binned the whole process and I lost my seats.
** EDIT: Customer service was in touch and sorted everything. Highly impressed.
28 de novembro de 2025
Opinião espontânea
Resposta da Ticketline
Hey Stuart,
We’re sorry for the frustration you experienced during checkout, and we’re really glad our customer service team could step in and get everything sorted for you. We appreciate your patience while we put things right.
Thanks for taking the time to share your experience 😊
— The Ticketline Team
Helpful Customer Service
Chloe was very helpful while I was having trouble accessing my account. Replies were super quick and the issue was resolved in less than 10 minutes!
29 de outubro de 2025
Opinião espontânea
Resposta da Ticketline
Thanks so much for taking the time to leave this review!
We’re really glad to hear Chloe was able to get you back into your account quickly, we’ll make sure she sees your feedback.
We appreciate you choosing Ticketline and hope to see you back with us soon.
The Ticketline Team
Fast, clear and helpful.
Fast, clear and helpful. I needed to be refunded for a couple of tickets, and it was sorted without a fuss and very quickly!
29 de outubro de 2025
Opinião espontânea
Resposta da Ticketline
Thanks for the lovely feedback! Great to hear your refund was sorted quickly and without any fuss. We really appreciate you taking the time to let us know.
– The Ticketline Team
Got reply within an hour
Asked to change delivery address for tickets and got a reply within an hour.
Very easy and fast
Sorted!
29 de outubro de 2025
Opinião espontânea
Resposta da Ticketline
Great to hear it was sorted so quickly! Thanks for taking the time to leave a review — we really appreciate it.
– The Ticketline Team
Excellent prompt and professional…
Excellent prompt and professional service.
Moh was very efficient and has a caring nature that you don’t always expect when dealing with ticket agencies!
20 de outubro de 2025
Opinião espontânea
Resposta da Ticketline
We’ll make sure Moh sees your message! He’ll be chuffed to know his help made a difference. Thanks for taking the time to share your experience.
– The Ticketline Team
Chloe was amazing
Chloe was amazing , she reissued my tickets when they went missing and kept me up to speed throughout the process.
18 de outubro de 2025
Opinião espontânea
Resposta da Ticketline
Brilliant to hear, thanks so much for letting us know! We’ll pass your feedback on to Chloe, she’ll be really pleased to hear your tickets arrived safely in the end.
– The Ticketline Team
I contacted Ticketline for a replacement ticket
I contacted Ticketline for a replacement ticket & Chloe couldn't have been more helpful.
A new ticket was sent within 4 minutes of my emailing them & her emails were both friendly & professional. I'm very impressed.
14 de outubro de 2025
Opinião espontânea
Resposta da Ticketline
Thank you so much for your lovely feedback Rebecca!
We’re really pleased to hear Chloe was able to help so quickly and that you’re happy with the service you received.
We’ll be sure to share your comments with her, it’ll make her day!
Kind regards,
The Ticketline Team
Brilliant help from Chloe in Customer…
Brilliant help from Chloe in Customer Service.
13 de outubro de 2025
Opinião espontânea
Resposta da Ticketline
Great to hear Denise! 😊
Chloe is such a valued member of our Customer Service team and always happy to help.
Thank you for taking the time to share your feedback, it’s very much appreciated.
Kind Regards,
TL Team
Super helpful and quick to sort my problem.
We had an unforeseen issue with our tickets being at home but as both of us were working away or on holiday we weren’t going via home. Chloe from the customer service team got in touch as soon as they started work and sorted this out for me so we could head to the gig tonight knowing that there would be no issue and have no stress on the way.
The quick response and helpfulness is much appreciated.
Thanks again!
7 de outubro de 2025
Opinião espontânea
Resposta da Ticketline
Exactly what our wonderful Customer Service team are here for Will ☺️
Thank you for contacting us as soon as you realised you were without tickets, this gave Chloe time to make the necessary arrangements to guarantee you encountered no issue upon entry.
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
We hope you both enjoyed the gig!
Kind Regards,
TL Team
Chloe was fantastic very quick and…
Chloe was fantastic very quick and efficient response a credit to your Company - well done and thanks again Chloe
26 de setembro de 2025
Opinião espontânea
Resposta da Ticketline
We couldn't agree more Dean, Chloe really is fantastic!
A highly experienced member of our friendly customer service team, she can have things resolved in no time at all!
Thank you for letting us have your feedback, it is very much appreciated! We will pass your superb comments on to Chloe 😊
Kind Regards,
TL Team
Chloe was very helpful with the issue I…
Chloe was very helpful with the issue I had with our tickets.
26 de setembro de 2025
Opinião espontânea
Resposta da Ticketline
Fantastic Clare! 😊
Provided an event organiser/venue allows such requests, we are more than happy to accommodate a switch of tickets. Great to hear Chloe could have this arranged for you.
Thank you for taking the time to let us have your feedback, it is very much appreciated.
Kind Regards,
TL Team
Booked wrong date by mistake
Booked wrong date by mistake and sent a little email when I realised within a day I had received new tickets at no extra charge all sorted thank you so much!
9 de setembro de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all Rebekka! 😊
Provided an event organiser allows such requests, we are more than happy to accommodate a switch of tickets.
Thank you for taking the time to let us have your feedback, it is very much appreciated.
Kind Regards,
TL Team
Efficient service
I had booked some tickets for the wrong day, and I soon as I realised I contacted the customer service team to ask to have them swapped. Chloe was very helpful and efficient and had my enquiry handled in no time.
29 de agosto de 2025
Opinião espontânea
Resposta da Ticketline
Thank you for getting in touch when you realised there was an issue Evghenia , that gave us time to address the issue and resolve ahead of the event ☺️
We appreciate you taking the time to let us have your feedback and hope you enjoyed the festival 🤘
Kind Regards,
TL Team
So quick at responding and very clear…
So quick at responding and very clear help. Couldn’t have handled my issue better.
28 de agosto de 2025
Opinião espontânea
Resposta da Ticketline
Our highly experienced Customer Service team really know how to communicate with our wonderful customers to make any process straightforward and hassle-free 😊
Thank you for the fantastic feedback Emily, it really is appreciated!
We hope you enjoy the festival!
Kind Regards,
TL Team
I had a my old address on a ticket…
I had a my old address on a ticket order and contacted ticketline and Chloe emailed me back in minutes to say the problem had been sorted.
Excelleent service! 5 stars
28 de agosto de 2025
Opinião espontânea
Resposta da Ticketline
We certainly don't have 'Lazy Ways' here at Ticketline Kevin 😉
Wonderful to hear Chloe provided a 5 star service for you!
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
I’ve had an issue with my tickets…
I’ve had an issue with my tickets delivery - bought them probably first day after event was released - and haven’t received any confirmations in months. I’ve contacted Tickeine via online form and Rob helped me rapidly - only thing he requested was my proof of transaction from online banking. Thank you
26 de agosto de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all Kseniia, great to see Rob in our fantastic customer service team had this swiftly resolved for you!
And thank you for taking the time to let us have your feedback, it is very much appreciated!
Enjoy 😊
Kind Regards,
TL Team
Moh's a great guy
Moh understood the issue, brought up all the info and sorted it out.
20 de agosto de 2025
Opinião espontânea
Resposta da Ticketline
We couldn't agree more Linda, Moh really is great at what he does!
A highly experienced member of our super customer service team, he can have things resolved in no time at all!
Thank you for letting us have your feedback, it is very much appreciated! We will pass your fantastic comments on to Moh 😊
We hope you had a great time at the festival 🤘
Kind Regards,
TL Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.