I had messaged to see about changing some tickets I had bought to a matinee showing. Chloe at the Ticketline was extremely helpful and changed my tickets straight away, no delays. Very good service!
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Leia as opiniões dos outros
Chloe helped me out tremendously. I got myself in a pickle with cancelling tickets, then re-instating and to complicate further, using wrong debit cards etc. She was a star and could have given her... Ver mais
Always professional, supportive and really helpful with any queries or orders that I have. Thank you Chloe for such a quick response and for sending the tickets, I feel secure in using Ticketline
Ordered tickets for a gig that was rescheduled by the organiser. Would only refund the face value of the tickets and not the booking fee or outrageous fee to email tickets. Quoted terms and co... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Informações de contacto
https://www.ticketline.co.uk/, Reino Unido
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,4
Excelente
860 opiniões
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Amazing quick reply thanks for your help
Amazing quick reply thanks for your help
20 de agosto de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all Katie, great to see Rob in our super customer service team had this swiftly resolved for you!
And thank you for taking the time to let us have your feedback, it is very much appreciated!
We hope you enjoy the show 😊
Kind Regards,
TL Team
Amazing service and customer support…
Amazing service and customer support team. Fantastic for event organisers like myself to have so much help!
18 de agosto de 2025
Opinião espontânea
Resposta da Ticketline
Welcome CTM, fantastic to have you with us ☺️
We remain a family-led business, fiercely proud of our independence and the support we are able to provide to our clients.
Working with industry leading clients across music, arts, entertainment, sports, visitor attractions and events. From intimate grass-roots gigs to multi-day major festivals, from comedy clubs to West End theatre, if it requires a ticket, we’ve got you covered.
Our highly experienced Account Management team will be on hand to support you every step of the way.
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
Really helpful and resolved my issue…
Really helpful and resolved my issue quickly!
12 de agosto de 2025
Opinião espontânea
Resposta da Ticketline
We really don't like to leave our customers waiting Jessica 😊
Great to hear the issue was resolved quickly for you!
Thank you for taking the time to let us have your feedback, it is very much appreciated!
Enjoy the festival🤘
Kind Regards,
TL Team
Very prompt attention to deal with my…
Very prompt attention to deal with my request
5 de agosto de 2025
Opinião espontânea
Resposta da Ticketline
Fantastic to hear you were happy with the prompt resolution our friendly Customer Service team provided phil ☺️
Thank you for taking the time to let us have your feedback, it is very much appreciated!
Kind Regards,
TL Team
Extortionate booking fees ( £2 on a £20…
Bought tickets for Ealing Jazz Festival. Extortionate booking fees ( £2 on a £20 ticket ) and £1.50 for the privilege of printing them yourself at home, saving Ticketline the cost of printing and sending themselves. Totally unjustifiable.
30 de julho de 2025
Opinião espontânea
Resposta da Ticketline
Hi Alison,
Sorry to hear you are unhappy.
As with other major booking agents, the booking fee is our only income.
We do not get paid by the event organiser for selling tickets. Instead we charge a small booking fee per ticket and a processing fee per transaction that has been agreed with the event organiser.
This is the only income that we receive from our service. Ticketline's share of this booking fee, after being subject to VAT, covers all the costs associated with running our business, including the upkeep of our booking systems, card processing fees and all other costs that enable us to provide a convenient booking service 7 days a week.
The event organiser determines the ticket delivery options for their event as Ticketline can offer both postal and e-ticket options. The e-ticket fee goes towards the installation, maintenance and upkeep of our software, digital scanners and gate entry systems enabling you to gain seamless access to your chosen event.
If you wish to discuss further, please don't hesitate to get in touch with the team - customerservices@ticketline.co.uk
Kind Regards,
TL Team
Wrong number of tickets??
It looked like I booked too many tickets but this was explained very quickly when I queried. The Event Booklet I’d also ordered constituted a ‘ticket’ item. Very swift response from Customer Service, within an hour of enquiry.
31 de julho de 2025
Opinião espontânea
Resposta da Ticketline
Thank you for carefully checking your email confirmation upon booking Sarah, this helps us to provide a great customer service. If you had in fact booked too many tickets, we could have rectified this for you as you contacted us straight away 😊
Obviously in this case, your booking was correct - great to see this was quickly answered by our team to put your mind at rest.
Thank you for taking the time to let us have your feedback, very much appreciated!
We hope you enjoy the festival, HEU! 😊
Kind Regards,
TL Team
Brilliant customer service
Unlike all other ticket agencies, Ticketline customer services and their representative, Chloe replied to my messages within minutes and were helpful and professional. Brilliant service.
31 de julho de 2025
Opinião espontânea
Resposta da Ticketline
We couldn't agree more Dave, our Customer Service team really is brilliant 😊
Thank you for taking the time to let us have your feedback, it is very much appreciated!
We hope you enjoyed the event.
Kind Regards,
TL Team
Customer service is very helpful and…
Customer service is very helpful and friendly.
Additionally thank you to Chloe, for responding to my enquiry very quickly and resolving it <3
30 de julho de 2025
Opinião espontânea
Resposta da Ticketline
Wonderful to hear you found our Customer Service friendly and helpful Maria, exactly how it should be 😊
Chloe is a highly experienced member of the team which means she can have issues resolved in no time at all.
Thank you for letting us have your feedback, it is very much appreciated!
Kind Regards,
TL Team
Quick polite response to help me…
Quick polite response to help me resolve an issue I created.
28 de julho de 2025
Opinião espontânea
Resposta da Ticketline
It's our 'Favourite Problem' Barbara 😉 Takes no time at all to resolve!
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the show 😊
Kind Regards,
TL Team
Won't refund fully for a cancelled event!
An event we had booked tickets for through Ticketline was cancelled due to unforeseen circumstances. Ticketline only refunded the face value of the tickets, not the Booking Fee or "Shipment fee" (what is this in the case of e-tickets, anyway?). When I phoned to inquire about this, I was told that this is their policy. Totally outrageous, sharp practice not to offer a no-quibble full refund. My advice is to avoid this company at all costs - we certainly will from now on.
25 de julho de 2025
Opinião espontânea
Resposta da Ticketline
Hi Gordon,
We are sorry to hear you are unhappy with the refund policy.
As with all major booking agents, in the event of a cancellation, booking fees are non-refundable.
Where an event organiser informs us of the cancellation of their event and instructs to issue ticket refunds, fees are retained as per the terms and conditions agreed to at the point of sale.
When an event has been cancelled, we will refund the face value of the tickets but not the booking or processing fees, due to the circumstances being beyond our control.
We understand that this can be frustrating for you. However, our charges cover all costs associated with running our business including the service of providing/issuing tickets and where necessary keeping customers up to date and processing refunds.
When an event is cancelled, we actually have to do a lot more work and incur further card processing fees for which we get no additional income.
If you would like to discuss further, please feel free to contact us at customerservices@ticketline.co.uk
Kind Regards,
TL Team
superb customer service from Chloe
superb customer service from Chloe when i lost my ticket
Will definitely use ticketline again
22 de julho de 2025
Opinião espontânea
Resposta da Ticketline
Fantastic Martin! Exactly what we are here for 😊
Great to hear Chloe provided a superb service for you!
We look forward to you using Ticketline again in the future, and as you have already discovered - our wonderful CS team are always on hand to help if needed 😊
We hope you enjoy the event.
Thanks,
TL Team
Very helpful and accomodating
Spoke to Rob who, very quickly sorted my tickets due to a cancelled show. No hassle and all sorted within 3 emails. Very happy with the service.
27 de junho de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all Leanne!
Great to hear you were very happy with the service Rob provided.
We certainly wanted to help you get 'Where *you* wanna be' 😉
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the show 😊
Thanks,
TL Team
quick response and happy with the…
quick response and happy with the outcome
27 de junho de 2025
Opinião espontânea
Resposta da Ticketline
Fantastic to hear you were happy with the outcome from contacting our friendly Customer Service team @LB ☺️
Thank you for taking the time to let us have your feedback, much appreciated!
Kind Regards,
TL Team
Excellent customer service!
I couldn’t locate my tickets for an event happening the next day. I emailed Katie from customer services.
She got back to me straight away and sent me replacement tickets.
Excellent customer service I was very happy that it was resolved so quickly.
27 de junho de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all Nicola!
Given enough time (morning of a weekday event, or the Friday morning before a weekend event) we are always able to arrange replacement tickets if need be. We want to ensure everyone gains entry to their chosen event without issue.
Great to hear Katie had this swiftly resolved for you!
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Accidentally booked wrong day for a…
Accidentally booked wrong day for a music fest , emailed them and very quickly changed days no charge brilliant customer service
21 de junho de 2025
Opinião espontânea
Resposta da Ticketline
Fantastic Matthew! 😊
Great to see Moh had this swiftly arranged for you! Provided an event organiser allows such requests, we are more than happy to accommodate a switch of tickets.
Thank you for taking the time to let us have your feedback, it is very much appreciated.
We hope you enjoy the festival 🤘
Kind Regards,
TL Team
Totfest Booking Amendment
I recently needed to change the location (due to dates) for an event we had booked. I emailed Ticketline to assist and they could not be more helpful. Their service was efficient and friendly. Thank you to Chloe for making the change to my booking. It is greatly appreciated
18 de junho de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all Stephanie, exactly what we are here for 😊
Provided an event organiser allows such requests, we are more than happy to accommodate a switch of tickets to suit. Great to hear Chloe had this swiftly arranged for you!
Thank you for taking the time to let us have your feedback, it is very much appreciated.
We hope you enjoy the festival 😊
Kind Regards,
TL Team
Easy to book tickets and customer service was brilliant …
Easy to book tickets and customer service was brilliant. I contacted them to see if I could transfer my tickets to next years event as my daughter was unable to attend due to a scheduled hip operation. Customer services Chloe, replied within a few hours and everything was sorted straightaway. Amazing service.
5 de junho de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all Maureen, thank you for letting us have your feedback!
This is a perfect example of the work that goes on in the background of our brilliant customer service team.
Any requests need to be authorised by the event organiser in order for us to action, so thanks for bearing with us while we got approval for you ☺️
We wish your daughter all the best for her upcoming surgery and a restful recovery.
Kind Regards,
TL Team
Great customer service
Great customer service by email. A very quick reply, Chloe was very helpful
5 de junho de 2025
Opinião espontânea
Resposta da Ticketline
Fantastic Becky!
Exactly the reason we much prefer the personal approach with actual humans monitoring all incoming communications, it really is so much easier for our customers to get swift responses/resolutions from our experienced team ☺️
Thank you for taking the time to let us have your feedback, it is very much appreciated!
We hope you enjoy the match!
Kind Regards,
TL Team
Great customer service
While the website isn't great the customer service was fantastic. I selected seats during booking but different seats came through on my tickets. I emailed customer services and Chloe responded immediately and corrected the mistake promptly. Couldn't have asked for a better experience. Thank you Chloe!
4 de junho de 2025
Opinião espontânea
Resposta da Ticketline
Wonderful to hear you think our customer service is fantastic RR - we think so too ☺️ Chloe certainly was quick off the mark with an immediate response!
You will also be pleased to know, we have some exciting improvements in the pipeline for our website ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated.
We hope you enjoy the festival!
Kind Regards,
TL Team
Excellent customer service
The customer services team were superb. I was assisted by Chloe, who was quick to respond and found easy, pragmatic solutions. Really appreciate the ease of use and interactions as it made the whole booking process so much easier. Thanks very much!
22 de maio de 2025
Opinião espontânea
Resposta da Ticketline
We couldn't agree more, we really do have a superb customer service team ☺️
Wonderful to hear you found contacting the team and getting a resolution easy - that is exactly our aim!
Thank you for taking the time to let us have your feedback, it is very much appreciated!
Enjoy the festival Ted!🤘
Kind Regards,
TL Team
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