Tony's Chocolonely UK Opiniões 

291
TrustScore: 3 em 5

2,8

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Classificada 3 em 5 estrelas

Very lovely chocolate but would be perfect if there wasn't GMO soya added unnecessarily to the ingredients which is very bad for the human body. It is a bit pricey too.

Classificada 1 em 5 estrelas

Ich konnte bei der Aktion tatsächlich teilnehmen; die Rechnung erfolgreich hochgeladen – bis heute keine Erstattung und keine Reaktion von dem ohnehin unverschämten Kundenservice von Acardo. Auch Tony... Ver mais

Classificada 3 em 5 estrelas

Tried Tony's chocolate for first time. Bought dark creamy hazelnut crunch. Heavy and cloying and hazelnut mix was not that generous. Tasted quite oily. Chocolate content was good and paper wrapping go... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ethical production has a price, but it's not at the cost of taste. Tony's Chocolonely milk chocolate bar is delicious! The packaging is fun to boot. Far better than my normal Cadbury's or Nestle choc... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Confeitaria
  2. Fabricante de FMCG

Escrito pela empresa

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

291 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(291)

78 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Ich konnte bei der Aktion tatsächlich…

Ich konnte bei der Aktion tatsächlich teilnehmen; die Rechnung erfolgreich hochgeladen – bis heute keine Erstattung und keine Reaktion von dem ohnehin unverschämten Kundenservice von Acardo. Auch Tony‘s reagiert bisher nicht. 4,59 Euro verloren.

14 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Shame about the GMO

Very lovely chocolate but would be perfect if there wasn't GMO soya added unnecessarily to the ingredients which is very bad for the human body. It is a bit pricey too.

12 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Really disappointed the chocolate…

Really disappointed the chocolate tasted cheap and hardly any hazelnuts in fact I had to check which one I had bought.

2 de setembro de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Andrew, we're sorry we're a little late to the party, but we wanted to apologise for the lack of hazelnuts in your bar of Tony's. It sounds like something might not have been quite right, and we'd love to send you another one to make up for things. Having said that, even without the lack of hazelnuts, it sounds like you might not be a fan of our choco, so understand if you'd rather not take us up on the offer.. We just wanted you to know it was there, and to say that if you did fancy trying another bar, you can simply pop an email over at mailuk@tonyschocolonely.com, and we'll get that sorted for you. Thanks so much!

Classificada 3 em 5 estrelas

Tried Tony's chocolate for first time

Tried Tony's chocolate for first time. Bought dark creamy hazelnut crunch. Heavy and cloying and hazelnut mix was not that generous. Tasted quite oily. Chocolate content was good and paper wrapping good quality but not very easy to rewrap. Not very impressed tbh

25 de agosto de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey Caroline! We're sad to hear our choco didn't quite hit the spot on this occasion. We'll be sure to pass on your feedback about the lack of hazelnuts in your bar, so thanks for letting us know about that - and thanks for giving Tony's a try, too!

Classificada 1 em 5 estrelas

Thought it may be better to buy and try…

Thought it may be better to buy and try this chocolate, considering that Cadburys is now poisonous. Sadly, it has no taste. Yet another load of cr*p 🙄😏😏😏 but anyway, what do you expect in the West????

13 de agosto de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Sarah, great that you gave our choco a try - although we're gutted to hear it wasn't for you. When you say it had no taste, it would be good to understand a bit more about that. If you have time to pop us an email at mailuk@tonyschocolonely.com, we'd be keen to look into this for you. Choco cheers..

Classificada 1 em 5 estrelas

Die cashback Action war reine Abzocke

Die cashback Action war reine Abzocke, wochenlang probiert nix
Habe die Firma angeschrieben, haben versprochen sich zu melden, bla bla, seit 10 Tagen keine Antwort, schämt euch
Werde diese Schokolade nie wieder kaufen und niemanden empfehlen dies zu tun

12 de agosto de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hallo Chocofan, danke, dass du dir die Zeit für dieses ehrliche Feedback genommen hast. Dein Feedback nehmen wir sehr ernst und nutzen es, um zukünftige Aktionen klarer zu kommunizieren und besser zu planen. Wenn du deinen konkreten Fall prüfen lassen möchtest, kannst du dich bei technischen Rückfragen zur Teilnahme, zum Teilnahmestatus oder zur Rückerstattung direkt an den Acardo-Kundenservice wenden: customercare@acardo.com Danke dir, dass du das Thema so offen ansprichst. Solche Rückmeldungen helfen uns immer weiter.

Classificada 5 em 5 estrelas

My new favourite go to chocolate brand

Wow. I was not expecting to be so immediately impressed. I'm not a fan of Belgian style chocolate, being a previous lifetime Cadbury lover, but the flavours are so much nicer than my expectations. There is an initial Belgian chocolate taste with a hint of sweetness, which becomes more defined and tasty as the chocolate melts. This is exactly what I was looking for, being more creamy, smooth and everything that I used to love about Cadbury before they sold their souls. I ate half of the 185 gram bar in one go, something I haven't done for many years having almost totally given up on anything other than German plain chocolate or Green and Blacks. If this is legitimately fair trade approved, so much the better (I'm not interested in political debates when I'm rating confectionery) - ****See update below....****

A good quality product that I would definitely buy again and I would certainly try other favours in this range.

Thank you Tony's!

***Updated afterthought***

I have now eaten the whole thing and loved every bit of it. Having done some research into this Dutch company I am extremely impressed with the care, thought and effort that Teun has put into this entire process, literally putting his money where his mouth is and standing up for the children in these poorer countries. I cannot recommend this chocolate producer highly enough. Please give them a try.

5 de agosto de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Reviews like this one are what we live for, David! Thank you for taking the time to be so detailed with your feedback, and especially for the extra time you took to properly educate yourself on what Tony's is all about. We're over the moon to know we've got a new Choco Fan out there, helping end exploitation in cocoa by buying our choco and spreading the word.. All the best!

Classificada 5 em 5 estrelas

I had a selection pack bought for me…

I had a selection pack bought for me for my birthday....oh wow I'm a big fan. Who cares if you're chocolonely if you're curled up with Tony's.

19 de julho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Think we might have just found our new tagline, Nicki. We'll be sure to make sure any royalties wing their way over you :D Awesome to know you enjoyed your selection pack, and really great to have you on board as a new Tony's fan!

Classificada 5 em 5 estrelas

I absolutely love Tony's

I absolutely love Tony's and cannot understand how anyone can give it anything except a straight 5* for taste, texture, quality of ingredients, company ethos and yes, even value (considering what a terrific product it is). Their classic milk chocolate is to die for and reminds me of when milk chocolate tasted like a real treat instead of a compromise. The salted caramel is my wife's fave and though I love this too, it's milk for me every time. Yes yes, if you crave super high cocoa dark chocolate then this is no Lindt, but Tony's satisfies a different craving. This is a pure, delicious sweet treat. Just try it, you'll never ever go back to Cadburys or Galaxy which are both vile in comparison.

My only complaint is that I can't have Tony's milk chocolate more frequently, else I'll end up the size of a whale 🤣

Please please Tony's guys, don't be disheartened by the moaning Minnie's on here. You're brilliant and your products are amazing!!

18 de julho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Aww, Max - you know how to warm the hearts of the people behind a choco brand, that's for sure.. Thanks so much for taking the time to shout about why you think Tony's is worth the money. It really does mean a lot, and we're chuffed to have you on board!

Classificada 1 em 5 estrelas

Over priced cooking chocolate in…

Over priced cooking chocolate in colourful modern packaging.

26 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey Stephen, thanks for taking the time to let us know what you thought of our chocolate. In an ideal world, everyone would leave us a rave review declaring their love for Tony's - but we know that's not realistic and have (sort of) come to terms with that. We really appreciate you giving it a try though, and hope to make something more to your liking someday in the future. All the best!

Classificada 5 em 5 estrelas

First time but wont be my last.

Received a block of this chocolate today through the post. Me and my wife tried it, loved the quality and flavours. We appreciate it and will buy more of it.

25 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey Hawzhen, it's awesome to know you and your wife enjoyed your first taste of Tony's. Excellent to know we have two new fans helping to end exploitation in cocoa :)

Classificada 1 em 5 estrelas

Awful customer service.

If I could give you zero I would. Your customer service is awful. No replies to e-mails, zero response to questions asked. Order placed for Father's Day, before your delivery pause. The order has only now been dispatched. I was notified by a generic e-mail. This weekend at a function, I had no chocolate for the dads attending. I had to spend even more money to have something to present. Delivery paused because of the hot weather, but this week it's even hotter. The whole thing makes no sense. (And I now don't believe that was the issue at all) This is the first and last time I'll be using this company, and I think our charity should be refunded. Order number UKWPO-190129. Order placed for fathers day on 16.06.26 Fathers day was on the 21st, it is now the 23.06.26 and still no order

16 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi there, Michele, we're so sorry to hear you've been left so disappointed with the experience you've had. We're a super small team dealing with a lot of emails about hot weather delays at the moment, so please know you're not being ignored. We can see the team replied a couple of hours ago and offered a refund - so it might be worth checking your inbox when you get a second. They'll be following up with you again shortly, with a gesture that we hope goes some way towards making up for things. All the best.

Classificada 1 em 5 estrelas

This is seriously disgusting chocolate

This is seriously disgusting chocolate. I received this as a gift. Will definitely never buy it. Advertised as creamy milk chocolate. Think they forgot the milk! I found it extremely bitter.

22 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Dawn, we're wondering if you were gifted one of our darker bars, as our milk chocolate definitely shouldn't taste bitter.. We recently renamed one of our bars from Dark Milk Pretzel Toffee, to Milk Pretzel Toffee. It does have a slightly higher cocoa content compared to the rest of our milk range. Is that the one you tried? If so, we'd love to send you something a little milkier if you're up for it. Just pop a message to mailuk@tonyschocolonely.com, and we'll get that sorted for you!

Classificada 5 em 5 estrelas

My go to chocolate bar from now on!!

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm oil/ reduction of cocoa!!!). Highly recommend every chocolate lover to try this chocolate bar!!!

22 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

We're over the moon to hear you've just tried our chocolate - and even happier knowing it hit the sweet spot. Welcome to the club!

Classificada 2 em 5 estrelas

Chocolonely just got Chocolittle

Chocolonely just got Chocolittle; a serious case of shrinkation. What a con! I am very shocked to see how the company has decided to severely reduce the size of their chocolate bar. I won’t be buying the product again.

19 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey Lola, we just wanted to let you know that there's absolutely no funny business going on over here when it comes to shrinkflation. We still make our 180g bars of choco, but we've also branched out and started making smaller 90g bars, too. We launched these a year or so ago, with the intention of making our choco a little more affordable for those who couldn't justify treating themselves to the bigger ones. We hope that reassures you! Choco cheers :)

Classificada 2 em 5 estrelas

I quite liked your chocolate but the…

I quite liked your chocolate but the link to Amazon is a bad move in my opinion. They’ve now made it practically impossible to buy a bar of plain milk chocolate without making an order for shopping from Morrisons, Iceland, and Amazon fresh ! Who wants to spend £25-£40 to buy a bar of chocolate ? I was buying 4 bars per week for myself and my brother I’ll now be buying none. As for ethical how ethical is Amazon ? Not at all. If you think a man namely Amazon owner Jeff Bezos is ethical youve lost the plot the man’s so bored and rich he’s now making rockets. Couldn't he save the children of Gaza instead ??? Oh I think not.

19 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi there, thanks for sharing your thoughts on our Amazon store. It's always good to hear different perspectives on this stuff, so we'll be sure to share your review with our Sales team. If, in the meantime, you fancy buying our choco online from elsewhere, you'll find our entire range over on our Choco Shop. You can even personalise our wrappers for any special occasions, too! Just click here: https://tonyschocolonely.com/uk/en

Classificada 5 em 5 estrelas

Ethical and it tastes great!

I think Tony’s chocolate is great, it is ethically sourced ingredients and it tastes great! I am happy to pay more if people get a fair wage. Thanks Tony’s for making amazing chocolate 😄

18 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

HI Warren, it's awesome to know you understand why we charge more for our choco, and that you're willing pay that bit extra to help us do some good. Thank YOU for being a Tony's fan - you rock!

Classificada 1 em 5 estrelas

Reine Abzocke war diese Cashback…

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support hab ich diesbezüglich geschrieben, was will man mir sagen außer, dass ich ja noch genug Zeit habe um es wieder und wieder und wieder zu versuchen. Lächerlich. So macht man sich halt keine Kunden.

15 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hallo Chocofan, danke für deine offene Rückmeldung. Es tut uns leid, dass unsere "Gratis Testen"-Aktion bei dir einen so negativen Eindruck hinterlassen hat. Wir verstehen, dass die wiederholten Einlöseversuche und die Erfahrung mit dem Support sehr frustrierend gewesen sein müssen. Niemand möchte Zeit investieren und am Ende das Gefühl haben, nicht erfolgreich teilnehmen zu können. Die Aktion wurde mit einem festgelegten Einlösekontingent geplant. Durch die außergewöhnlich hohe Nachfrage war dieses allerdings häufig schneller ausgeschöpft als erwartet. Deshalb haben wir bereits Anpassungen vorgenommen, um die Chancen auf eine erfolgreiche Teilnahme fairer zu verteilen. Uns ist wichtig zu betonen, dass die Aktion nicht darauf ausgelegt ist, Kund:innen zu enttäuschen oder bewusst Hürden aufzubauen. Umso mehr bedauern wir, dass genau dieser Eindruck bei dir entstanden ist. Vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung zu schildern. Solches Feedback nehmen wir ernst und berücksichtigen es bei der Planung zukünftiger Aktionen.

Classificada 4 em 5 estrelas

The whole experience is impressive, but not a gamechanger for me...

Okay... here's my overall view of, not just the chocolate (I tried my first large bar of Chocolonely this week) but of the full Tony's experience and that which i have witnessed.

First, the product. The mouthfeel is great - I have read people saying it's gritty, powdery, unpleasant... I don't find this AT ALL... it's not as silky as say Galaxy which would get a 5/5 from me, and doesn't have the recognisable taste like Cadbury's does, which gets a 4/5... it's a solid 3/5 for the taste, and definitely better than supermarket own brands... The quirky segments make it an interesting experience, and I like this a lot. I LOVE the chunkiness - reminds me of Yorkie bars when I was a kid. You really feel you're EATING it lol.
What took this from a 3 to a 4 for me is their ethical standpoint (not going to state it all here, buy a bar and read about it in the packaging - or look at their website) alongside the customer service - I have read utterly scathing reviews, all met with a gentle response, even offering freebies to try to sway a decision... Just superb. That would be enough to pull it up to a 5 for me, but for the price. It's definitely too expensive - I only considered trying it because my local supermarket was offering it discounted.

Glad I tried it, not sure i'll be a regular (even if i could afford to).

8 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey David, thanks so much for writing such a balanced review of our choco. We always appreciate it when a person takes a punt on parting with their hard-earned cash to try our stuff. It's even better when they take the time to read our packaging to find out more about our mission. As you've already pointed out, it's impossible to make something that absolutely everyone will love, but it's great to know you enjoyed your Tony's experience! If our bigger bars a tad too pricey to justify treating yourself regularly, it might be worth knowing a lot of the bigger supermarkets sell a smaller, cheaper bar (90g) for this exact reason. Take a look when you do your next big shop! And thanks again, the review means a lot.

Classificada 5 em 5 estrelas

My new favourite chocolate

My new favourite chocolate. I’ve finally ditched cadburys after realising it’ll never be the same after selling out to Kraft, I tried Tony’s as I liked the company ethos. I’m a milk chocolate gal so can’t comment on the dark chocolate but I absolutely love all the varieties of the milk chocolate on offer. Yes it’s pricier than all the other tosh that’s offered but I feel like it tastes how chocolate used to taste. So well done Tony’s, I’m sold and so is my family. Also love the packaging, I feel like Charlie bucket when I’m unwrapping it haha. Keep it old skool.

10 de junho de 2026
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks, Charlie - uh, Fay. It means a lot to know our choco is more than just any old sweet treat to you. Dare we say - this could be the start of something beautiful.. :D

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