Tony's Chocolonely UK Opiniões 

291
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Very lovely chocolate but would be perfect if there wasn't GMO soya added unnecessarily to the ingredients which is very bad for the human body. It is a bit pricey too.

Classificada 1 em 5 estrelas

Ich konnte bei der Aktion tatsächlich teilnehmen; die Rechnung erfolgreich hochgeladen – bis heute keine Erstattung und keine Reaktion von dem ohnehin unverschämten Kundenservice von Acardo. Auch Tony... Ver mais

Classificada 3 em 5 estrelas

Tried Tony's chocolate for first time. Bought dark creamy hazelnut crunch. Heavy and cloying and hazelnut mix was not that generous. Tasted quite oily. Chocolate content was good and paper wrapping go... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ethical production has a price, but it's not at the cost of taste. Tony's Chocolonely milk chocolate bar is delicious! The packaging is fun to boot. Far better than my normal Cadbury's or Nestle choc... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Confeitaria
  2. Fabricante de FMCG

Escrito pela empresa

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

291 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente leva mais de um mês para responder

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2,8

Todas as opiniões

(291)

78 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Disappointing

It's really poor quality and poor flavour genuinely worst brand I've had for a while and it was a multi pack so tried several flavours. It just isn't tasty - why are other brands more tasty and better quality?

26 de janeiro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Please just make the pieces regular squares or rectangles

I had the Dark Almond & Sea Salt and 70% Dark Chocolate blocks.
Taste-wise the almond one was really good, but I was a little disappointed with the 70% dark chocolate one. Which is a shame because that's the type of block I buy on a regular basis. However my main complaint is the breakpoints being all crazy-pavement style. It makes breaking them and eating the pieces quite difficult, and when you break the pieces off they don't do so cleanly with chocolate shards going everywhere. I really want to keep buying this brand because I love chocolate but want to make at least a minimum effort to be ethical about it, but I'm not sure due to the above.

1 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Very low-quality “chocolate”

Very low-quality, over-priced chocolate that’s probably not even slavery-free.

I can name 10 everyday brands that taste far better right off the top of my head. This junk tastes like it was originally intended for the slaves of slaves.

31 de dezembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Wonderful (only slightly inconvenient) chocolate

Wonderful chocolate, however I do wish the bars were divided into normal-shaped pieces that I could actually break off with my fingers rather than having to take a knife to it or just bite into the whole thing. Small complaint though. Great taste and setting a great example ethically speaking (even if sadly not many others follow), and reasonably priced for the quality. Baffled by others complaining of bad taste.

4 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

It’s such a shame as the concept is…

It’s such a shame as the concept is good and I like the ethics. But the chocolate itself is awful, tasteless and worse than the very cheap supermarket chocolate. I’d rather pay a bit more and buy fairtrade chocolate that actually tastes nice!

26 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I am VERY disappointed with my empty advent calendar window

I am VERY disappointed that this morning I haven't received a chocolate in my Advent calendar this morning. I have started purchasing Tonys chocolate m when you pay £13 for a chocolate advent calendar you expect at least one chocolate in a window. Especially the day before you suggest to share the extra chocolate... So I will not be purchasing Tonys advent calendar next year. And because of how much I was disappointed this morning may not purchase Tonys chocolate anymore...

12 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Er was iets mis met de reep

Er was iets mis met de reep. Stuk uit. Kan gebeuren. Ik meld dit met een foto en krijg na 4 dagen een reply met 3 wedervragen. Of ik foto’s en aanvullende informatie wil sturen zodat ze de batch kunnen achterhalen. Niets over mijn probleem. Ik stuur die op. Na meer dan een week een email waarin ze excuses maken voor late reply maar wel om nog meer informatie vragen mbt de reep. Wederom niets over mijn compensatie. Het is duidelijk. Bedrijf is op geen enkele manier klantgericht en denkt alleen aan zichzelf. Heb weer netjes geantwoord en gezegd dat ze me niet meer moeten benaderen. Ook niet voor een mogelijke compensatie. Een bedrijf dat zich uitspreekt dat ze om andere mensen geven maar haar klanten niet op waarde inschat.

7 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Overpriced chocolate

Overpriced chocolate that tastes like a very cheap chocolate found in Poundland.
The difference shapes aren't really needed, if they want to make a point about the difference sizes then I suggest doing so in different sized squares so it easier to eat.
I would never buy this again

3 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointed

Thought I'd buy a bar to see what justifies the price.

Yuk!

My wife and I both said the same thing. It tastes like the chocolate that cheap Christmas Tree decorations are made from.
Threw it in the bin

3 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Inadequate communication

I emailed you multiple times requesting that you to delete my data. You said I do not have an account with you. I explained I keep receiving marketing emails from you regularly. It's been several weeks and I've followed up twice with no response. Absolutely ridiculous

30 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Placed an order back in August 2023…

Placed an order back in August 2023 emailed them asking for update on order did not respond before I asked for refund through PayPal which was done in September 2023 the order arrived shortly after I received the refund I then received the email from Tony’s saying your order has been delivered by which time I had reversed the PayPal payment and closed the case now today I have been sent a reminder for payment but the amount they’re asking for is double the original order of £21.60p so I have emailed asking what’s going on and how the amount has double they expect payment by 29th November and that they have had the money back check with PayPal I sent them the proof of original order refund from PayPal and then the payment made back to PayPal. I will never use this company or buy the bars else where the chocolate was not very nice oily and no flavour so Tony’s sort it out because I’m not making payment check your emails before 2024 I look forward to your response

22 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Delicious and ethical

I am baffled by the poor reviews of Tony’s. I love their chocolate. It tastes delicious, there are lots of great flavours, AND it is ethical. What more could I want

8 de novembro de 2023
Opinião espontânea

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