Tony's Chocolonely UK Opiniões 

291
TrustScore: 3 em 5

2,8

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Classificada 3 em 5 estrelas

Very lovely chocolate but would be perfect if there wasn't GMO soya added unnecessarily to the ingredients which is very bad for the human body. It is a bit pricey too.

Classificada 1 em 5 estrelas

Ich konnte bei der Aktion tatsächlich teilnehmen; die Rechnung erfolgreich hochgeladen – bis heute keine Erstattung und keine Reaktion von dem ohnehin unverschämten Kundenservice von Acardo. Auch Tony... Ver mais

Classificada 3 em 5 estrelas

Tried Tony's chocolate for first time. Bought dark creamy hazelnut crunch. Heavy and cloying and hazelnut mix was not that generous. Tasted quite oily. Chocolate content was good and paper wrapping go... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ethical production has a price, but it's not at the cost of taste. Tony's Chocolonely milk chocolate bar is delicious! The packaging is fun to boot. Far better than my normal Cadbury's or Nestle choc... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Confeitaria
  2. Fabricante de FMCG

Escrito pela empresa

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


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2,8

Aceitável

TrustScore: 3 em 5

291 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente leva mais de um mês para responder

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(291)

78 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

sodium hydroxide is not going to kill you

Just bought some online and let’s see what’s happening. I just read a review and saw someone complaining about the use of sodium hydroxide… what I can say is sodium hydroxide sounds horrible, however, it has another well known name, lye. Lye solution is widely used in baking industry, and it is even a kind of key ingredient to produce some Asian pastry. Yes, lye is strong alkaline and it’s corrosive, however, have you eaten lemon before? It’s also very strong acid and can be corrosive as well. Also, most of the citrus flavored snacks you bought contain citrus acid, guess what? Another strong corrosive acid. However, they all get neutralized, or at least to the level that is not harmful to human. Trust me, if the sodium hydroxide is not yet neutralized in that chocolate, you will know it when you put it on your hand. Every soap maker knows how that feels like.

16 de fevereiro de 2025
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks so much for giving everyone a bit of context on this one. Appreciate your support!

Classificada 1 em 5 estrelas

Chocolate needs to be good

Chocolate needs to be good.
Otherwise, it doesn't matter how ethical the company tries to be. I tried the milk chocolate bar with my husband and I felt sick after eating it, so we definitely won't be buying from this company again. Hotel Chocolat's Ecuadorian dark it is. Sorry Chocolonely, but you'll be going it alonley on the ethical front.

14 de fevereiro de 2025
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

That's ok, we know it's impossible to make something absolutely everyone'll love - but we appreciate you giving it a try! Sounds like you're more of a dark choco fan, so if you do ever fancy giving our stuff a try again, we'd recommend this little beauty.. https://uk.tonyschocolonely.com/products/extra-dark-chocolate-70-180g

Classificada 2 em 5 estrelas

Ideologisch und Diskriminierend

Die Schokolade schmeckt gut, leider habe ich übersehen, dass sie Soja enthält, auf das ich allergisch reagiere (es steht auf der Rückseite der Verpackung). Ich kannte bisher keine Schokolade, die Soja enthält.

Der Grund, warum ich nur 2 Sterne vergebe, ist jedoch der Aufdruck im Inneren der Papierverpackung. Dort wird gegendert – und damit wird erneut ein Lebensmittel für eine Ideologie missbraucht. Als Autist hatte ich große Schwierigkeiten, den Text zu verstehen, da er nicht in der bekannten deutschen Sprache verfasst ist. Auch für Menschen, die Deutsch lernen, ist er kaum lesbar, da diese Form nicht unterrichtet wird und eher einer Fantasiesprache gleicht. Bitte lasst Politik und schwer verständliche Sprache aus Lebensmitteln heraus.

11 de fevereiro de 2025
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Vielen Dank für dein Feedback! Es tut uns leid zu hören, dass du Schwierigkeiten mit der Soja-Zutat hattest und auch der Text im Inneren der Verpackung für dich schwer verständlich war. Wir gendern, weil Diversität, Gerechtigkeit und Inklusion (DE&I) für uns bei Tony's Chocolonely sehr wichtig sind. Wir möchten, dass sich niemand ausgeschlossen fühlt. Wir verstehen, dass dies nicht immer für alle leicht zu lesen ist, und es tut uns leid, wenn wir dich damit nicht überzeugen konnten.

Wir wissen, dass die Schokoladenindustrie sehr komplex ist, und wir setzen uns dafür ein, sie gerechter und transparenter zu machen – das kann manchmal auch politisch wirken. Wir schätzen dein Feedback und werden weiterhin daran arbeiten, unseren Ansatz so gut wie möglich zu gestalten.

Classificada 5 em 5 estrelas

personally I like their chocolates…

personally I like their chocolates taste, while the price by one bar is not a lot higher than for some other brand; while their slavery & child work fight seems real...

8 de fevereiro de 2025
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Great to hear you're a fan of our choco, Kaapo! Thanks for helping us end exploitation in cocoa too - we couldn't do it without people like you..

Classificada 1 em 5 estrelas

Terrible non-personalisation

I tried to cancel an online order within 24h of placing it to be told that it was not possible to cancel as the personalisation was done immediately. Not only did the bars take over 3 weeks to arrive they were hopeless as personalised gifts as the names were simply written together on the shared delivery box. I had assumed that the wrappers would have been personalised or at least they would have been separately labelled. Hopeless gifts

30 de novembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Ridiculous

Ridiculous, for £13 I should be getting all of my days filled with chocolate and have the numbers printed the right way round. I love Tony's Chocoloney and I understand that there are a limited amount of flavours, 16 to be exact yet I've only got 9 of those 16 flavours?! I am really disappointed.

20 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely chocolate

Lovely chocolate, especially the milk chocolate and caramel sea salt, if you like something then don't complain about the price, for me it's a nice treat.

3 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

TonyChocoShocko

Dear TonyChoco, I've been a huge fan of your chocolate for over 10yrs, since a delightful Dutch friend brought some as a gift, long before it was commonly available in Europe! I'm such a fan that I always buy as gifts or as a treat for my partner and everyone loves it!
HOWEVER, In the last few years I've not been able to get your Advent Calendar, so this year I made sure & bought very early, at a RIDICULOUS PRICE from my local 'ridiculously price everything' store in Barcelona, and then the bad news..So my little one has now opened 11 windows, and sadly has found much repetition of flavors on consecutive days, chocolates looking & tasting well past their best, but most disappointing, Number 10 is empty!! I have to say, being such a fan I was totally shocked by all this feedback, but when the empty window happened, I had to mention. I have since tried several times to report this on your site and every time "server is not contactable"..thats really poor too!
I would also enclose pics, though obviously an empty window is hard to prove, but I assure you, I wouldn't be doing this if not really disappointed by this product. Yours, Paul T

15 de dezembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Paul, we're sorry you've had trouble getting in touch.

At Tony’s, we’ve designed our calendar with a serious message in mind. The missing piece behind door number 10 is intentional, but there should have been 2 chocolates behind door number 9 to make up for it.

The empty door is intended to highlight the exploitation that goes on in the cocoa industry, and symbolises the millions of people around the world who suffer due to unfair practices. It’s an important message, but we do understand how such a design might be upsetting or confusing, particularly for someone little.

If the chocolate in the calendar looked and tasted stale, that's something we'd like to put right, so if pop an email directly to mailuk@tonyschocolonely.com, we'll do our best to put that right for you guys.

Choco cheers.

Classificada 1 em 5 estrelas

Chocolates missing

Chocolates missing , upset children …. Why ? These jokers are using advent calendars for political activism. Never see my money again go woke go broke

10 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

RIP off Advent Calendar

Bought the large advent calendar this year and what a rip off. Imagine the disappointment of opening a door #10 and finding NOTHING inside. Yup that’s right NOTHING! The joy of advent ripped away because Tony’s Chocolonely want to draw attention to the cocoa slave trade - we’ll try and explain that to the disappointed children 🙄

10 de dezembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks for the feedback, Sam. We really didn't intend to cause any disappointment with our calendar, and it's why you should have found two chocolates in day 9 - to make up for the missing one in day 10.. We appreciate that's not so simple for a child to understand, and we definitely didn't want to ruin the joy of Christmas, so we're sorry if that's been the case.

Classificada 1 em 5 estrelas

Tony’s Grinch?

So disappointing to open Day 1 of Tony’s Chocolonely advent calendar-no chocolate on 1st December. Bizarre antagonistic marketing. Will now be anxious about disappointment for next 23 days. Do not purchase. Rubbish. Proper Grinching Tony’s.

1 de dezembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey Sarah, this was a mistake - we're very sorry! While there should indeed be a missing choco (which we make up for later in the calendar..) it shouldn't have been missing from window number 1. Our packing team got this wrong with a handful of calendars, and you've been unfortunate enough to be victim to one of these.. Please pop an email to mailuk@tonyschocolonely.com so we can make it up to you.

Classificada 5 em 5 estrelas

Ethical production and good taste!

Ethical production has a price, but it's not at the cost of taste. Tony's Chocolonely milk chocolate bar is delicious! The packaging is fun to boot. Far better than my normal Cadbury's or Nestle chocolate products and it turns an eye to modern slavery which is shockingly rife in all countries.
It's refreshing to see a business with a cause have it up front in more than marketing, a search online quickly backs up the efforts with numerous relevent and meaningful awards.

28 de novembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Really chuffed to hear how much of a Tony's fan you are! Great to have you onboard, helping us to end exploitation in cocoa.

Classificada 3 em 5 estrelas

NEEDS IMPROVEMENT!

Tony's is a company with an admirable social conscience...unfortunately, it doesn't continue with the same passion for its product quality. The cocoa content seems pretty shabby and the taste reminds me of the cheap novelty chocolate I had as a kid. The aftertaste is somewhat unpleasant, not unlike the overall flavour. But I loved the old-fashioned, chunky style with it's paper wrapper. Needs improvement.

24 de novembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Lynn, it's awesome to know you're onboard with our mission, and that you appreciate the style of our bar (one of our longest standing Tony's hand-designed our font when Tony's was first launched, and it's still part of our identity today). Sorry to hear the flavour of our choco doesn't quite hit the spot for you.. we appreciate your very balanced feedback all the same!

Classificada 5 em 5 estrelas

I'm currently on a choco-mission to try…

I'm currently on a choco-mission to try out as many different milk chocolate bars possible. Everyone needs a hobby right? Tony's Chocolonely has been one of the best so far. Definitely a step up from Dairy Milk and Galaxy and holds its own against Lindt and Green and Blacks, although different to both. It has a rich, smokey flavour which is slightly less refined than the Swiss brands but not inferior in any way. The large random pieces are fun to negotiate and I like mine straight from the fridge. A welcome addition to the chocolate world and a welcome treat every now and then. I can't understand the negative reviews I've read here...very suspicious if you ask me!

24 de novembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Now that's a great hobby, Paul (especially knowing the outcome of your research so far..). We love that our choco hits the spot for you, and it's always really valuable to hear about comparisons too! Really appreciate you taking the time!

Classificada 5 em 5 estrelas

I love it!

Not sure about the low reviews. Seems like spam or something! It’s very good quality and tastes great.

16 de novembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks for being in our Trustpilot corner, Sameel! We're chuffed to know you're a fan of Tony's, and really appreciate you taking a minute to write something positive.

Classificada 4 em 5 estrelas

It’s a gooden

Now I’m no chocolate expert, but this Tony’s milk chocolate is the some of the best bit of chocolate I have ever shoved into my gob! It’s amazing quality, it’s creamy, it’s like a Yorkie but it’s massive and tastes much better in my opinion.

The one and ONLY problem is, and this is a personal issue more than a “everybody” issue, I have pretty dog molars. As in, my teeth are pretty sensitive and feel like they might break at any second with some of the bigger pieces of the bar. The chocolate is pretty tough to bite down on and so if you’ve got sensitive teeth, you might wanna go with a less thick, less hard bar. Personally, it won’t stop me from buying and scoffing a Tony’s from time to time, but maybe I’ll microwave it and have it soft.

And it’s supporting a great cause too. I’m not fully versed behind the cause of the chocolate but I know kids/people aren’t being exploited during creation of the chocolate. Just makes it that bit tastier.

9 de novembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

What a delightful bit of feedback - thanks so much for sharing! Our choco is pretty chunky, so we can understand why it might be a bit of a challenge for any sensitive pearly whites out there.. Because it's part of the identity of our brand (and means we can create the unequally divided pieces ours bars have become so well-known for), it's not something we plan on changing any time soon - but we do make other products that may be a little kinder to those teeth of yours. Next time you're looking for your fix of Tony's, pop over to https://uk.tonyschocolonely.com/collections/all-chocolate where you'll find our range of Littl' Bits, smaller bars of choco, and our Tiny Tony's! Thanks for joining us on our mission to make the cocoa industry 100% exploitation-free!

Classificada 1 em 5 estrelas

Tastes like cooking chocolate

Tastes like cooking chocolate. Wouldn’t buy again, even if it were a quarter of the price. Disappointing.

Never felt compelled to write a review about a bar of chocolate before… but I feel ripped off.

The one star is for the pretty decent branding.

** Edit… just read some of the other reviews and responses from the company. Pretty sarcastic and ‘awwww, poor you’ / ‘we don’t care what you think’ replies. Puts me off this brand even more. Such an apparent lack of sincerity and overconfidence leads me to believe this is a company run by a group of millennials who think they know better than their customers. Perhaps they’ve not spotted the negative reviews outweigh the positive. **

8 de novembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Sorry to hear you're not a fan of the chocolate we make or the way we write to people. Appreciate the feedback all the same.

Classificada 1 em 5 estrelas

Sodium hydroxide a cleaning product…

Sodium hydroxide a cleaning product used to ‘preserve’ it. No people. No such sodiums that react ‘violently’ with water (according to any research) is needed in any chocolate… brag about ending slavery. But poison the consumer…

7 de novembro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Pascal, we do indeed use sodium hydroxide in two of our choco bars (dark milk pretzel toffee, and the everything bar), and it sounds rather scary when you put it like that! It's this ingredient that gives a pretzel it's shiny, dark brown appearance - and without it, a pretzel would remain pale and pretty sad-looking after being baked. The important thing to say is that sodium hydroxide gets completely neutralised during the baking process, which means it's not hazardous in the slightest, and our choco is absolutely safe to enjoy. We hope that puts your mind at ease..

Classificada 1 em 5 estrelas

Just Tried Tonys Salted Caramel…

Just Tried Tonys Salted Caramel Chocolate for the first time .
First bite , taste full of salt , cant taste Caramel

29 de outubro de 2024
Opinião espontânea
logótipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks for taking the time to write a review about your bar of milk caramel sea salt, Debbie. It's one of our biggest sellers, but that's not to say everyone will love it as much as we do! It's definitely on the saltier side, and we're sorry if that meant it wasn't quite hitting the sweet spot for you. There are heaps of other flavours out there, so we hope you'll find another one that's more up your street..

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