Trade Building Supplies Opiniões 

643
•
TrustScore: 3.5 em 5

3,3

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Classificada 1 em 5 estrelas

Very disappointed. Took three weeks to dry completely and despite following the instructions to the letter, after only two months it’s cracking and lifting up on my patio.

Classificada 4 em 5 estrelas

Ordered patio joining compound, now 10 days further down the line and still no reply or any indication of when this will be delivered. Most other companies would at least give some sort of notifi... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Purchased Geofix grouting for patio, 3 items were delivered broken/hard and unable to use. Contacted company and within 3 days had the 3 items replaced and finished off patio with great results. Excel... Ver mais

Classificada 5 em 5 estrelas

Received a phone call from Victoria to say that my online purchase had been returned to them and was this item required, yes I replied, ok let me see what I can do, give me 5mins, ok. Received a call... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de ferramentas

Escrito pela empresa

Trade Building Supplies are a national supplier of specialist building products to the trade and people working on their home projects.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

643 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(643)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic service..we got next day…

Fantastic service..we got next day delivery
With such a smooth sale
We'd highly recommend our Rhino AC9000 air con unit

23 de julho de 2021
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Resposta da Trade Building Supplies

Hi Lesley,

Many thanks for your review!

We look forward to receiving future orders from you soon.

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

Very reasonably priced and very happy…

Very reasonably priced and very happy with the service. Would definitely use them again.

21 de julho de 2021
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Resposta da Trade Building Supplies

Hi,

Many thanks for your review!

We look forward to receiving future orders from you soon.

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

Great price does the job well

Great price. Arrived quickly. Haven’t tested it as yet but have used before. Does the job well.

21 de julho de 2021
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Resposta da Trade Building Supplies

Hi Joanne,

Many thanks for your review!

We look forward to receiving future orders from you soon.

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

Item was ordered online

Item was ordered online. Well explained and correct description of item.
Prompt and efficient from order to delivery. (It was delivered within 24 hours).
And all paperwork promptly send.

21 de julho de 2021
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Resposta da Trade Building Supplies

Hi Lisa,

Many thanks for your review!

We look forward to receiving future orders from you soon.

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

Great company

Great company. Very happy with the products and delivery.

21 de julho de 2021
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Resposta da Trade Building Supplies

Hi Rosie,

Many thanks for your review!

We look forward to receiving future orders from you soon.

Kind regards,

Trade Building Products

Classificada 3 em 5 estrelas

I ordered some compound for my patio…

I ordered some compound for my patio 31st may and by the 14 th June it had still not arrived, after a phone call, low and behold it had just arrived into stock, even though there was no notice given that they were waiting for this item to arrive… fast forward 2 weeks 29 th of June I ordered more……. I’m still waiting!!!
Update..
Thank you for your response to my message and for resolving the problem so quickly.
Yes, I understand that you also have to rely on manufacturers but silence does not make a happy customer. Once again Thankyou for your prompt resolution

12 de julho de 2021
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Resposta da Trade Building Supplies

Hi Suzanne,

Thanks for your review.

The team have sent you an email to discuss your order with us, if you could please reply back to that email we look forward to getting this resolved for you.

We look forward to hearing from you soon.

Kind regards,

Trade Building Products

Classificada 4 em 5 estrelas

Ordered patio joining compound

Ordered patio joining compound, now 10 days further down the line and still no reply or any indication of when this will be delivered. Most other companies would at least give some sort of notification of delivery.
Yet this company are advertising next day delivery.
Buy elsewhere! would be my advise.

This company have now responded back with very satisfying results so I am retracting my first statement, so on that basis I will use this company again.
Thank you TBP.

10 de julho de 2021
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Resposta da Trade Building Supplies

Hello

Thank you for your review.

Would you please be able to provide further details so we can urgently look into this for you. You can email us on sales@tradebuildingproducts.co.uk, or info@tradebuildingproducts.co.uk.

We are not advertising next day delivery, please see our handy FAQ page https://www.tradebuildingproducts.co.uk/pages/covid-19-update for our current delivery timescales.

Thank you

Trade Building Products.

Classificada 5 em 5 estrelas

First Rate Customer Serviceder placed

Order placed, couple of days later order arrived.
Another order placed, double the quantity, Trade Building Products contacted me by email because the courier wanted an exstortianate price for delivery.
Refund promised and was made OK.
I have found Trade Building Products to be 100% dependable, totally honest and provide a great choice of products.

9 de julho de 2021
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Resposta da Trade Building Supplies

Hi Charles,

Thanks so much for your review, it's very much appreciated from the whole team.

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

Outstanding Service

I had been having great trouble for many months in trying to obtain a particular product, and eventually
after finding a company online that advised they had the product 'in stock' I placed my order. After many many weeks of waiting for the product to arrive and numerous phone calls later, there seemed to be no hope or prospect of me ever receiving the product I so desperately needed, so I decided to search the internet again, and eventually found my saviour - Trade Building Products. Their website stated the product I required was 'in stock' so I immediately called up and the phone was answered without delay by Ben Wiltshire who was the e-commerce manager. I explained the problem to Ben - he was fantastic. He went to the exact place in the warehouse to check to make sure the product was actually 'in stock' for me first - which it was. Ben counted them and advised they had 73 on the shelf - I thought great, at least my husband can now finally finish off the job he started months ago, but could not finish, due to the problematic availability of the product from all of the online companies I had initially searched. I immediately placed the order as soon as I hung up the phone. Extremely fast delivery - it was sent out to me the very next day, and I received it the next working day after that. I can only say that my whole experience from start to finish in dealing with Trade Building Products, and especially Ben Wiltshire was outstanding, to say the least. The service received was first class and second to none. Ben was more than helpful, pleasant, friendly, and courteous to deal with over the phone, let alone highly efficient and professional. Ben went out of his way to assist, and he was above and beyond helpful, and it was more than greatly appreciated. I would most definitely not hesitate to use this company again in the future, and would highly recommend to others also - the whole experience was so pleasurable, easy and hassle free, to say the least. If more companies conducted business the way Trade Building Product does - then the world would be a far better place !! Thank you once again Trade Building Products, and especially to Ben - keep up the good work.
Mrs Leanne Heslop

7 de julho de 2021
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Resposta da Trade Building Supplies

Hi Leanne,

Thanks so much for your review and your very kind words - we are always happy to go the extra mile for our customers and we're so pleased that you were happy with our service.

We will be sure to pass your feedback onto the team.

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

Received a phone call

Received a phone call from Victoria to say that my online purchase had been returned to them and was this item required, yes I replied, ok let me see what I can do, give me 5mins, ok. Received a call back 5 mins later to say that one of the bosses would drop the parcel of on the way home that evening. Wow what a team, above and beyond on customer service will definitely be using this company again and again
Veterans4hire

7 de julho de 2021
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Resposta da Trade Building Supplies

Hi David,

Thank you so much for your review, we're always happy to help out local customers whenever we can and it's our pleasure to drop of items to our customers.

We look forward to hearing from you soon!

Kind regards,

Trade Building Products

Classificada 4 em 5 estrelas

Good experience

My only slight issue is that it took about a week to deliver the grout so I missed a weekend to install, which is the only time I have available.
Other than that all good, especially the price!!

7 de julho de 2021
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Resposta da Trade Building Supplies

Hi Neil,

Thanks for your review.

We look forward to receiving future from orders from you soon.

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

Excellent product

Excellent product. Delivery as promised.Great company to deal with.

6 de julho de 2021
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Resposta da Trade Building Supplies

Hi Mike,

Many thanks for your review.

We look forward to hearing from you again soon!

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

This is the first time I have used…

This is the first time I have used Trade Building Products, the service that I received was highly professional, very efficient, all in all a first class service.

6 de julho de 2021
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Resposta da Trade Building Supplies

Hi Stanley,

Many thanks for your review and your kind words.

We are extremely pleased that your first experience with us was up to the high standards we aim to give all of our customers.

We look forward to hearing from you again soon.

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

I found ordering my goods very easy

I found ordering my goods very easy. And I was kept informed about when goods would be delivered very good service.

6 de julho de 2021
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Resposta da Trade Building Supplies

Hi Peter,

Thanks for your review, we are so pleased to hear that you were happy with the service that we provided.

We look forward to receiving future orders from you.

Kind regards,

Trade Building Products

Classificada 1 em 5 estrelas

Appalling service

Absolutely shocking customer service. Order resiblock sealer and colour enhancer on 16th June still not received. They don’t answer the phone or answer emails. After writing to them on FB messenger I received a phone call and a promise that it would be dipatched tomorrow for next day delivery this was 1st July. It still has not been sent. They still don’t answer the phone. I want my money refunded in full. I will never buy anything from this company again. Order TBP/120121798
Don’t bother with more false promises and excuses I want a full refund.

6 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

patio pointing compound

Ordered patio pointing compound, good price and delivered fast.Staff very helpful on telephone.

5 de julho de 2021
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Resposta da Trade Building Supplies

Hi David,

Many thanks for your review.

We look forward to receiving future orders from you soon!

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

They went above and beyond to make sure…

They went above and beyond to make sure my delivery arrived in time and provided the product for a great price. I even got a phone call to say my item had been dispatched and let me know it was on the way. Fantastic service

5 de julho de 2021
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Resposta da Trade Building Supplies

Hi Harriet,

Many thanks for your review - we are so pleased that you were happy with both our service and our prices.

We look forward to receiving future orders from you again soon.

Kind regards,

Trade Building Products

Classificada 5 em 5 estrelas

Superb service start to finish

Superb service start to finish, ordered some bostik patio grout and was told 5 days for delivery due to courier leadtimes. The item took 2 days to arrive!

Would highly recommend, especially due to the current circumstances in the UK.

4 de julho de 2021
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Resposta da Trade Building Supplies

Hi Liz,

Many thanks for your review and your kind words.

We look forward to receiving future orders from you soon!

Kind regards,

Trade Building Products

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