I had 2 requirements, written into the PO. They missed both requirements. I asked to have the QM reach... nothing. Had to ship back the artifact, still inept handling. For a 17025 Accredited c... Ver mais
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Leia as opiniões dos outros
Worst experince so far. Accelerometers sent out for calibration, it was delayed 4 times at least. When asked why it was taking too long. They stated that they were waiting for Manufacturer specs. Spec... Ver mais
Worst people ever.. had us wire the money saying they don’t accept credit for international transactions then we wire the money and they refuse to complete our order. Poor customer service she was tal... Ver mais
A empresa respondeu
Awful customer service. Reached out several times months ahead for calibration services and Transcat was not responsive. Ended up scheduling the day the equipment was due and technician did not show... Ver mais
Informações sobre a empresa
Escrito pela empresa
At Transcat, we are the global leader in test and measurement equipment and calibration services for highly technical industries, including life sciences, power generation, aerospace and defense, manufacturing, food and beverage production, and more. We provide quality calibrations from our headquarters in Rochester, NY and through our multiple commercial calibration/repair labs throughout North America (accredited to ISO 17025:2017 through ANAB). We offer in-lab and on-site calibration services in a variety of service levels – so you receive the calibration specific to your quality needs. We also offer compliance, validation, and analytical services to ensure customer equipment is performing as required to keep operations compliant. As a leading distributor of test and measurement equipment, we ensure our customers have access to more than 100,000 products from over 500 manufacturers. Our product portfolio enables our customers to measure and calibrate a variety of parameters and we represent the industry’s leading brands, such as Fluke, Megger, Keysight, Teledyne FLIR, and Druck, to name a few. Plus, our exclusive new instrument calibration program guarantees that the equipment purchased from Transcat is ready-to-use from the point of purchase. Along with new equipment, we also offer rental equipment for an efficient and cost-effective solution. Customers can rely on the quality of our services and the breadth of our technical product offering to maintain accuracy in their operations. Transcat: by any measure, a better choice.
Informações de contacto
35 Vantage Point Dr, 14624, Rochester
- 800-800-5001
- sales@transcat.com
- www.transcat.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful ordering online
Great company to do business with.
Rating
Get positive and quick response from your sales team and assure that it will continue in future.
they stick with what they say
they stick with what they say. Exellent company
Excellent experience from initial phone …
Excellent experience from initial phone call for product info, to efficient ordering and on-time (imagine that!) delivery. We have purchased from you before and will certainly be back!
Great Experience!
Better than Ants in My Eyes Johnson’s Electronics
Had exactly what I wanted at a great price. Prices are too low!
It was very easy to use the online …
It was very easy to use the online ordering and quick.
Good experience!
My package arrived only after I chased …
My package arrived only after I chased it down at noon a day after it was due! My customer was unable to use my services due to the late delivery! This problem has cost money so far and I probably will not get to make it back! The customers dependency has dropped and my competitor is now working on jobs that I would have been called upon! Transcat? Ups? Hrs? Who pays for this cluster? It appears that This is way more than I bargained for!!
Overall Satisfied with my Purchase and Quick Delivery
Transcat was very helpful in assisting me with finding the caliper case I was looking for. I had looked at other vendors, but all of them not only shipped from China, but they had a 2-3 week back order. Transcat had ONE more case left in stock, so I assume that was my lucky day. Overall, they had awesome customer service, and would definitely come back for more future purchases. As a matter of fact, they carry a few other items at affordable pricing that my company has been considering purchasing on next year's budget. We will see how things turn out!
My tool purchasing experiences with …
My tool purchasing experiences with Transcat have always been stellar.
Great service
Transcat gives me great service along with a simple ordering process.
Poor record keeping
Was told a unit was available closer to me. Turned out it was already sent out to someone else. You need to update your computer records to show a more accurate reflection of what is available. Another unit located farther away, but we paid higher amount to overnight it to us. Rate 2 stars.
Representative worked hard to find and secure the second unit and kept me informed. Rate him 5 stars.
Transaction went alright
Transaction went alright, we had to wait for an item a bit longer, than we would have liked too.
We really needed it the day after …
We really needed it the day after order, the rep said it would be here that Friday. It was not. Then Transcat called one of my engineers (not the guy that made the order) just to say they will send it next week.
It was one bad experience, however, generally Trasncat performs excellently.
We have received the product and are …
We have received the product and are looking forward to learning how to use it.
Sales experience
Customer would have been able to purchase at the same price direct. The only way we could sell this was to discount the sales margin. Do not seem to have MRO resale price schedule
Ordered items on 9/29 with an …
Ordered items on 9/29 with an anticipated delivery of 10/27. On 11/4 I inquired on the status. Delivery had been pushed back to 11/22. Have currently received 2 of the 4 items.
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