I ordered a box for my friend’s birthday and was really impressed with how quickly it was delivered, with no issues at all. The box was even better than I expected, filled with lovely, high-qualit... Ver mais
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Leia as opiniões dos outros
First purchase with TreatBox after wanting to for AGES - managed to surprise and treat a dear friend of mine for her birthday, as well as grab some gorgeous PJs for myself! Beautiful items to choose... Ver mais
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I just opened my September Treat Box, yes we’re halfway through the month but I’d been saving it for a quiet day to enjoy. Today I have been feeling unwell and this cheered me up no end. Everything in... Ver mais
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I gifted to my 30yr old daughter and 60yr old sister the birthday calendar , they enjoy opening presents 7 days before their big days ! They loved all the gifts they received 🩷🩷 I would definitely r... Ver mais
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Informações sobre a empresa
Escrito pela empresa
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Informações de contacto
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, Reino Unido
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Beautiful box packed with love ❤️…
Beautiful box packed with love ❤️ handwritten note added a special extra to the order. My daughter loved it ❤️ thank you 😊
1 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Personalised messages ruined
After emailing twice and complaining that my orders to daughters Zara and Isabella were given the wrong personalised message, it was just then just thrown back at me saying I had the orders muddled. Why would I send a message for Zara, addressed to Isabella and a message for Isabella addressed to Zara??? Surely a human is checking these orders?
4 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hi Liz,
We’re so sorry to read your message and to hear how disappointed you felt when the boxes arrived. We completely understand how meaningful the personalised messages are, especially when you were sending love and encouragement to your daughters during such important moments.
TreatBox is a very small team, and every single gift message is handwritten by a real person with so much care and attention. When an order is placed using Split Shipping, the system sends them through to us as two separate orders rather than one order containing two different boxes. Because of this, our team handwrites the messages exactly as they are submitted at checkout for each individual order.
After reviewing your order, we can see that the messages were written exactly as they came through to our team, although we completely appreciate why this felt upsetting when the gifts arrived.
We never want anyone to feel let down by a TreatBox, especially when it has been sent with such thoughtful intentions behind it, and we’re truly sorry this experience left you feeling disappointed.
Thank you so much - TreatBox 💗
Ordered a good luck in your exam treat…
Ordered a good luck in your exam treat box for my daughter's GCSEs. The packaging was immaculate, and all contents were of a high quality. My daughter loved it ❤️
5 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
It was good but I was a little…
It was good but I was a little disappointed with the fact of the claw clamp I have very short hair so no good but everything else was just as I expected very high quality
8 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hi Emma,
Thank you so much for your lovely review, we’re so happy to hear you found everything else to be high quality and just as expected.
We’re really sorry to hear the claw clamp wasn’t quite suitable for your hair length though. We completely understand how disappointing that can be, especially when you’re looking forward to using everything inside your box.
We really appreciate your feedback and will absolutely keep this in mind for future product selections. Thank you again for taking the time to leave a review and support our small business, it truly means so much to us.
Thank you for making our day - TreatBox 💗
Great box for exam study treat
Lovely box & great to pick what I wanted. Only issue was the box was for my son and the shredded paper inside was very pink, would be nice to have option of colours or neutral colour.
10 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hi JJ,
Thank you so much for your lovely review. We’re so happy to hear you enjoyed creating the box and that it made a great exam study treat for your son!
We really appreciate your feedback about the shredded paper too. We completely understand your point, and offering more neutral colour options is such a helpful suggestion. Feedback like this genuinely helps us continue improving the TreatBox experience for everyone.
Thank you again for supporting our small business, and we’re sending lots of good luck wishes to your son with his exams.
Thank you for making our day - TreatBox 💗
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
I ordered 2 boxes within a short period…
I ordered 2 boxes within a short period of time. Both were gorgeously wrapped and the contents were lovely. They were both delivered really quickly too! Can’t wait to find a reason to order another one!!
8 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Terrific treats
My niece loved her box of goodies for a pre exam treat, Although I haven’t seen the products with my own eyes, she was very happy. The delivery was super quick and the choice of products was good too.
Would use again :)
16 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Love my monthly subscription
Love my monthly subscription! Lovely products and always excited when it comes through the door!
1 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you’re enjoying your TreatBox subscription and that each box has been bringing a little happiness to your month. Creating thoughtful, exciting happy mail for our subscribers is exactly what we love to do, so it means the world to hear this feedback.
Your kind words truly mean so much to our team and motivate us to keep curating special subscription boxes that our customers look forward to receiving.
Thank you for making our day - TreatBox 💗
The perfect little surprise gift
The perfect little surprise gift.
Reasonably priced.
Beautifully packaged.
Great quality items.
29 de abril de 2026
Opinião espontânea
Resposta da TreatBox
Hi Rachel,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad to hear that you found TreatBox to be reasonably priced, beautifully packed and found the products to be of great quality!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Communication was excellent
Communication was excellent. I made error when ordering late at night and it was sorted the next morning.
I purchased an exam TreatBox and my daughter cried when she opened it. It was beautifully wrapped and She loved everything inside, she is even taking the crystal to her exams with her for luck.
I can highly recommend and will definitely be using Treatbox again.
13 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Wholesome :)
Wholesome :)
I always look forward to this delivery, always such cute stuff inside and really does brighten my day, exactly what it says on the box! highly recommend if you’re the kind of person who values the little details in things, beautiful and sweet 💛
7 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Such a great company
Such a great company! I purchased an exam gift box for my daughter. It was beautifully packaged, full of lovely high quality products and the delivery was super quick.
5 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
A lovely concept and great customer service…
A lovely concept that makes it easy to send gifts to people far away. Fantastic customer service, I had a mix up with delivery address, after emailing to explain and the team changed the details immediately.
11 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hi Rosie,
Thanks so much for taking the time to leave us a review. We really appreciate it. We are so glad that TreatBox makes it so easy for you to send gifts to loved ones far away and you find our customer service to be fantastic!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Absolutely love TreatBox
Absolutely love TreatBox! Great service from start to finish, super quick delivery, and the cutest “do not open until” stickers. The contents were beautiful and felt really high quality. Customer service was also fantastic. Such a lovely gift idea - highly recommend!
8 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hi Rebecca,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you find our service to be great from start to finish.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Absolutely perfect treat for my 16 year…
Absolutely perfect treat for my 16 year old whose birthday is on the first day of GCSE exams. Great selection of thoughtful gifts at an affordable price, beautifully packaged. LOVE!
9 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hi Lisa,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad to hear that a TreatBox was the perfect gift for your 16 year old!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Fantastic customer support !
I ordered a box for my daughter’s upcoming GCSEs but was so upset when it arrived by Royal Mail in a plastic bag with the box missing! I contacted your customer service team with photos and very quickly a replacement box was sent out! The team were sympathetic and so efficient. When the box arrived yesterday, my daughter was thrilled and the items and packaging were so pretty. I will definitely order from Treatbox again!
1 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hi Tara,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are sorry that your order was damaged by the delivery, but so happy to hear that our Customer Service Team was able to help you quickly and efficiently. We are so happy to hear that your daughter loved the TreatBox.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
A wonderful idea to send someone a gift…
A wonderful idea to send someone a gift to let them know your thinking about them and brighten up their day!
The quality of the items I ordered were great and the team were so helpful when i wanted so assistance. Will definitely use again in the future
6 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Lovely!
Really easy website to use, box arrived on time and packaged beautifully. The hand written note was written with care and lovely handwriting. Would definitely recommend! Gift was well received too xx
23 de abril de 2026
Opinião espontânea
Resposta da TreatBox
Hi Jennifer,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so happy to hear that you found our website easy to use and loved our handwritten note!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Need to review packaging to achieve a good first impression!
Good selection of products even if a bit pricey for the quality. Wanted to surprise my daughter with a good luck gift for exams. They need to upgrade the packaging to a sturdier box, I had to transfer this into a new box as it had got damaged in the post. Even the card was bent within it and the biscuit was broken. Was told as I had selected it for 'send to recipient' you don't get an additional gift box. Surely if the gift is being sent direct, you want it to arrive in nice condition for the recipient! The offer to resolve my issue was for me to pay a further £4.95 and they would send a new empty box. Not good enough imo and probably wouldn't use service again or recommend.
5 de maio de 2026
Opinião espontânea
Resposta da TreatBox
Hi Emma,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that your daughter’s gift didn’t arrive in the condition you’d hoped for, especially as it was meant to be a special good luck surprise during exam time.
We completely understand your disappointment regarding the damaged packaging and broken items. While our postal boxes are designed to protect gifts in transit, it’s clear that in this case the parcel didn’t withstand the journey as it should have, and we appreciate you bringing this to our attention.
To clarify, our ‘send direct to recipient’ option means the items are packed within our mailing box rather than inside an additional gift box. However, we absolutely agree that gifts sent directly should still arrive looking and feeling special for the recipient.
We’re also sorry that the resolution offered left you feeling disappointed. Customer experience is incredibly important to us, and feedback like yours genuinely helps us review both our packaging and support processes moving forward.
Thank you again for your honest feedback, and we do hope we may have the opportunity to provide a better experience in the future.
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