TUSTING Opiniões 

97
•
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have just received the brown butter Swift tote. The rich heavy grain pebbled leather and clean lines make this an understated but beautiful bag. The rounded handles feel comfortable on my shoulder,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Brilliant customer service from Lucy and team. I wanted to buy a couple of small items in Crimson, a colour which wasn’t showing in the new season Autumn colours. The glasses case and credit c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Beautiful quality, value and exceptional customer service - personal and genuine. Purchased the Mini Holly in Tan and Journal cover in Sunset. Placed my order on a Friday and it was delivered to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What a wonderful British company producing exquisite hand made products from superior leathers and other materials. Most are sold under their own name but they have also produced for Church’s Shoe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de malas e malas de viagem
  2. também em
  3. Loja de malas e bolsas

Escrito pela empresa

Tusting is a British leather goods atelier known for luxury handbags, briefcases and luggage. A ‘quiet luxury’ brand favoured by those who seek subtle, timelessly stylish leather bags and accessories, Tusting's beautiful pieces are entirely British-made, being designed and handcrafted from beginning to end in the workshop at Tusting HQ in Lavendon, Buckinghamshire. A fifth-generation, family-run company, Tusting first came into being in 1875 as a tannery to supply the Northamptonshire shoe trade. Diversifying and eventually specialising in making beautiful products from these leathers, a deep knowledge and appreciation for this ages-old material has been carried forward through all those generations to the modern day so that now this knowledge is invested in every item created in the Tusting workshop. Tusting leather goods are inherently highly sustainable through the materials chosen and the longevity of their lifecycle. All leather used begins as a byproduct of the food industry, is up-cycled by gold-standard tanneries (certified for the highest level of environmental stewardship) and is accompanied by the most durable metal components available. As a result, longevity is a key feature of Tusting products, with many pieces still in daily use over 30 years after they were first made, representing extraordinary sustainability and value for money.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

97 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(97)

27 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Tusting handbags are the only bags I want to buy

I have just received the brown butter Swift tote. The rich heavy grain pebbled leather and clean lines make this an understated but beautiful bag. The rounded handles feel comfortable on my shoulder, This is my fourth Tusting handbag so I clearly have a bit of an obsession - first the Darcy in oxblood, then the Darcy in pecan, and not so long ago the Hazel in date suede. They are all unique in their own way and yet it feels as though I might have had them for years. Elegant and timeless designs, quality craftsmanship, and first class customer service. Thank you Tusting, you have a customer for life.

5 de outubro de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you so much for taking the time to leave this lovely review.

I’ll be sure to share your lovely words with the whole team – we’re enormously grateful for your continued support, and hope your new Swift becomes every bit as treasured as the three bags that came before it!

Classificada 5 em 5 estrelas

Brilliant customer service

Brilliant customer service from Lucy and team. I wanted to buy a couple of small items in Crimson, a colour which wasn’t showing in the new season Autumn colours. The glasses case and credit card holder were still available; the leather quality and colour are gorgeous - I did not realise I needed a glasses case like this until now, rather than the usual bulky ones. I followed up buying the small zip pouch in Oxblood to organise my tote bag. Also, brilliant quality and colour. The despatch was very fast, and the wrapping was lovely - an all-round wonderful shopping experience. Many thanks.

7 de setembro de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you so much for your kind review. We’re delighted we could help you with the pieces you wanted, and that one purchase rather happily led to another!

I’ll be sure to share your lovely comments with the whole team, and I hope your new pieces prove useful and beautiful companions for many years to come.

Classificada 5 em 5 estrelas

Excellent Service

Not surprised to see such overwhelmingly positive reviews, I had a reaction to one of the products (my issue, I have v sensitive skin) they were helpful and we are working to try and find a replacement product that I can use. Cooperative, kind, understanding - excellent service!

14 de setembro de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you, James, for your very kind review – we're really pleased that you’ve felt well looked after, and we hope we can find a great solution for you.

Classificada 5 em 5 estrelas

I have the beautiful new Swift bag

I have the beautiful new Swift bag - gorgeously squishy pebble leather, smells amazing and as always fabulous craftsmanship. You will not regret buying a Tusting bag.

4 de setembro de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you, Sarah. What a lovely and accurate summary of the new Swift. We're delighted to hear that it has made such a good first impression – there's nothing quite like the feel (and smell!) of beautiful leather.

I'll be sure to share your kind words with everyone in the workshop. We hope it becomes a firm favourite and serves you beautifully for many years to come.

Classificada 5 em 5 estrelas

Beautiful quality, exceptional customer service

Beautiful quality, value and exceptional customer service - personal and genuine.
Purchased the Mini Holly in Tan and Journal cover in Sunset. Placed my order on a Friday and it was delivered to Melb, Australia by the following Tuesday. Brilliant!
Unfortunately, there was an issue with the leather on the flap of the Mini Holly. Emailed customer service and without hesitation a return and replacement was arranged immediately.
Thank you Lucy and team for making the process super easy and stress free all from half way around the globe.
Already looking forward to my next purchase.

31 de agosto de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you so much, Cathy, for your generous review. While we're sorry your Mini Holly wasn't quite perfect when it arrived, we're delighted we could put things right quickly and make the process as straightforward as possible, despite the considerable distance between us!

I'll make sure your kind words are shared with Lucy and the whole team. We hope you enjoy both your Mini Holly and Journal Cover for many years to come, and we look forward to welcoming you back.

Classificada 5 em 5 estrelas

This family run business produce the…

This family run business produce the most beautifully handcrafted products, taking such care and with incredible attention to detail.
A truly inspirational company.

28 de agosto de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you so much for your very kind words. It means a great deal to know that the care and pride we put into what we do comes through in the pieces we make.

I'll be sure to share your lovely comments with everyone in the workshop – thank you for taking the time to write them.

Classificada 5 em 5 estrelas

Had a bit of a wobble

Had a bit of a wobble with my order, but those lovely people at Tusting went out of their way to resolve it. I just love the company!
Stuart

3 de agosto de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you, Stuart! We're so pleased we could help and make sure everything worked out as you needed it to.

It's incredibly kind of you to take the time to leave us such a lovely review. Your support and enthusiasm for Tusting are very much appreciated by everyone here.

Classificada 5 em 5 estrelas

Custom mini Holly in Black Diamond and Oxblood.

I ordered a mini Holly to be custom made. As part of the customisation (30% price uplift), I was able to choose to make the bag into a two-tone bag, including a leather that is not usually available on the mini Holly.

I chose two different leathers, silver hardware instead of gold, a specific lining and a shortened strap. As well as this customisation , I also chose (at an additional fee) to have a phrase that is meaningful to me blind embossed on the back in the font of my choosing.

This bag is exceptional, it is beautifully made and is perfect in every way. It smells absolutely beautiful, like the shoe shops of my childhood. The shape of this bag is so beautifully reminiscent of the 1950s and yet it is surprisingly spacious.

I can fit in a powder compact, mascara, lipstick, car keys, packet of tissues, lip balm, small hand cream, hand sanitiser, iPhone, credit card holder, a comb/folding brush, tweezers, nail file, and sunglasses, all without putting the bag under pressure or even opening the side poppers.

The bag comes beautifully packaged in a lovely quality dust bag and the delivery information is accurate and extensive.

The customer service is excellent, it’s like customer service used to be.

This bag is more expensive than any others that I own but the quality of the craftsmanship and attention to detail is worth so much more than its price. I have learned from my past mistakes in terms of the leather bags I have purchased and my primary reason for choosing Tusting was the longevity of the product and the ability to repair, as well as the company heritage.

Absolutely delighted with this purchase and now I need to start saving up for a summer toned one!

Thanks to Lucy for great service.

14 de agosto de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you so much for such a wonderful and thoughtful review, Lynne. We're delighted that your bespoke Mini Holly is everything you hoped it would be, and it means a great deal to know that the craftsmanship and longevity behind our bags were such key factors in working with us. I will pass on your lovely feedback to all of the team, and we look forward to helping you choose your next one!

Classificada 5 em 5 estrelas

Thank you Tusting….

Just wanted to leave you guys a well deserved review. Thank you so much for the laptop cover I recently purchased from yourselves. It’s truly gorgeous. The leather quality is exceptional, your customer service fantastic, and the fact that it’s made in the UK, well, it’s left a smile on my face….I shall be returning shortly to purchase more goodies !!! Thank you Tusting.

22 de julho de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you so much for taking the time to leave us such a generous review. It means a great deal to know you're so pleased with your new laptop cover, and that the quality, craftsmanship and service have all left such a positive impression.

I'll be sure to share your kind words with the whole team, and we look forward to welcoming you back very soon.

Classificada 5 em 5 estrelas

Professional and efficient service

Professional and efficient service. Very happy with the bag.

9 de julho de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you so much for your review. It means a great deal to know you enjoyed shopping with us and that your new bag has lived up to (and hopefully even exceeded) your expectations.

I'll pass your lovely comments on to the team. We hope your Tusting serves you beautifully for many years to come, and we look forward to welcoming you back for another purchase soon.

Classificada 5 em 5 estrelas

I am a long time handbag customer of…

I am a long time handbag customer of Tusting and I recently bought a Medium Canvas Explorer. Beautifully made, perfect size and very stylish. As I needed the bag quickly I rang to check they had the colour I wanted in stock. The lovely customer service lady went to the workshop to check stock of the colour I wanted. She rang me back promptly and my order arrived the following day. Not only are all their bags brilliant, customer service is second to none. Thank you Tusting!

17 de junho de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you, Susan. Reviews like this are such a pleasure to receive.

It's especially lovely to hear from someone who's been part of the extended Tusting family for so long. We're thrilled your Canvas Explorer has lived up to expectations, and delighted we could ensure you had exactly the colour you wanted without any delay.

I'll make sure your kind words are shared with everyone here in the workshop and with our customer service team—they'll mean a great deal to everyone involved. Thank you for choosing us again. We hope your Explorer is by your side for many years of adventures.

Classificada 5 em 5 estrelas

Tusting handbags are exquisite!

Tusting handbags are by far my favourite now. The quality of every detail and their wonderful choice of colours and beautiful leathers make me return again and again.
I have had negative experiences with the customer service of other companies, but I can truthfully say that Tusting customer service is without equal.They are friendly, helpful , and very accommodating if I want something special. My latest acquisition is a bespoke Sienna handbag. They happily made it in beautiful soft silver suede leather, and lengthened the short strap so that it sits a little lower. It is perfect and I am thrilled with it. I also love that my bag arrived to me in America post free and within three or four days. Amazing service!. Thank you Tusting !. You are absolutely the best!

29 de junho de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you for the great review Yvonne, we truly appreciate your great feedback and it’s immensely helpful to other future customers to read of your ongoing enjoyment of our products and service. Thank you!

Classificada 5 em 5 estrelas

The British Gem!

This brand is a hidden gem! The craftsmanship that goes into each bag is amazing! I have three bags from Tusting.
I have two Holly bags, and a suede Sienna bag. I first purchased my Oxblood Holly. I loved it so much that I was in need of a navy bag. I went shopping on Tusting's website, and not only purchased my navy Holly, but my Sienna as well. They are so well priced that I could purchase two bags and feel really great about it! This brand is like no other. If you buy one of their bags, you will not be sorry!

1 de junho de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you so much for this lovely review, Toni. We're thrilled you have found us, and we appreciate your sharing your opinions very much indeed. We look forward to welcoming you back again very soon.

Classificada 5 em 5 estrelas

I wanted to give my utmost appreciation…

I wanted to give my utmost appreciation to Lucy and the rest of the team for making things right when I had concerns with my bag. Lucy kept me updated with the replacement process and was so very kind, courteous and professional in all her communications with me. I can tell this is a brand that takes great pride in the quality of their handbags. Thank you all very much!

11 de junho de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you, Jess, for taking the time to write this kind review. You're absolutely right, we care deeply about making sure every one of our customers has a great experience shopping with us, from both a product and a service point of view. I will be sure to pass on your feedback, which we appreciate very much.

Classificada 5 em 5 estrelas

Exquisite products and the best shopping experience!

Absolutely great experience! I bought the leather laptop sleeve in Ivy (dark green) and a key-holder in Ivy too. The products are top-quality and really beautiful, the packaging is also gorgeous. And the buying exprience went beyond my expectations: upon receiving my confirmation e-mail, I let them know I would've wanted my son's initials in the key-holder too, as I had requested for the laptop sleeve, but that I had not been able to find the personalisation options under the key-holder. They immediately answered that they would do it anyway, for free! I can not recommend them enough. Truly delighted!

1 de maio de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you very much for the lovely review, Gisella. It's great to know that our products and customer service have delighted you, and we very much appreciate your sharing that with other prospective customers. Thank you.

Classificada 5 em 5 estrelas

Having a bit of a beast of a laptop...

Having a bit of a beast of a laptop, I reached out to see if my 15" diagonal screen size would fit in their laptop sleeve. Gave the measurements. Gillian responded (turns out they did a mock-up) and I ordered. The laptop sleeve is gorgeous and the leather is divine. Supple and soft. Its thickness is such that it moulds around my laptop versus some more inexpensive brands for my other laptop that act more like a case versus a sleeve. Highly recommended and great customer service. Quality is top-notch.

22 de abril de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you for the great review, Mark. We're delighted to know that your 'beast' is now well clothed! We strive to bring a superior quality of leather to our products, and it's great to know that you're enjoying the benefits of that. We look forward to welcoming you back again soon.

Classificada 5 em 5 estrelas

Leather notebook cover

I purchased a leather notebook cover. This was not my first purchase from Tusting. I knew the quality would be excellent and I am not disappointed. The leather has a beautiful patina and I know I will have years of happy use. The packaging of the notebook in itself was a delight. My gift to me!

1 de abril de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you for your lovely feedback, and for returning to purchase again. Sharing your experience really helps others be confident to try purchasing from Tusting for the first time, so we particularly appreciate you taking the time to share, thank you.

Classificada 5 em 5 estrelas

Exquisite piece

My Tusting Kimbolton is a truly exquisite piece. The leather is silk-smooth, and the craftsmanship is wonderful—you can feel the quality in every detail. I am delighted with my purchase; it is a beautiful addition to my collection.

5 de abril de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you so much for your kind words, Krisztina. We're delighted to hear your Kimbolton is a great success, and we really appreciate you taking the time to share your satisfaction with your purchase, thank you.

Classificada 5 em 5 estrelas

Perfect bags

Perfect bags, perfect customer service.
I am a bag addict and have bought from many of the designer houses over the years but can safely say my Tusting bags are the highest quality I own. I bought one and soon bought another 2 just a few weeks later - the quality is that good.
The customer service is really like no other brand. They email personally back if you have any queries and I was able to make a bespoke bag in the leather colour of my choice - the communication was fantastic and I got my bespoke bag in under a week!
They are my favourite brand.

17 de março de 2026
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Jules, thank you for such a great review - it's lovely to get your happy feedback, and we really appreciate your words, which are very helpful for those wondering if they should give us a go, thank you.

Classificada 5 em 5 estrelas

Absolute Quality

I ordered a credit card holder for my son as a Christmas present ...its absolutely stunning ...I had his initials put on which look incredible..such a lovely company and amazing service

16 de dezembro de 2025
Opinião espontânea
logótipo da TUSTING

Resposta da TUSTING

Thank you very much for the kind words. We're delighted to hear the cardholder is a great success, and we really appreciate you taking the time to share your satisfaction with your shopping experience, thank you.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais