In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Ver mais
A empresa respondeu
Lisa from Twigby just gave me an awesome experience with customer service. I reached out in the chat box, and she was super quick to respond. She was professional, super helpful and had my problem re... Ver mais
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I usually don't like having to use a Chat for communication with a business, but I have done so with this one a few times and have had surprisingly easier and more effective results that with many oth... Ver mais
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I was trying to reactivate my phone with a new number, but was having problems with the verification of my bank card. Third times the charm. Annie, Andy, & Robin were all very patient, and helpful. So... Ver mais
A empresa respondeu
We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
37130, Murfreesboro, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Robin was excellent, knowledgeable, and super friendly
love the pricepoint of the service plans, and Scott in customer service (on chat) was great to help me with the esim!
Scott was very helpful and efficient.
Fast and effective customer support from Scott, it was easy to add and cancel a line
Robin was on my chat. She gave me the response I needed to correct my problem and it was done in less than 15 minutes!
I chatted with Amy. What made the experience great was getting the answer to my question. I was looking for the SMS URL for Twigby so that an app that I am using could send a text message to my phone. She found the info, posted it to the chat, and I'm good to go.
Eric
This company is really the actual best! Best phone company I have ever been with in my life and somehow the cheapest! The price is what brought me to the company, but their customer service is what makes me stay! Scott was great and fixed my problem just now. They are always quick to respond any time I need help. I have 5 lines with them so things come up from time to time. Any other phone company made me so stressed out, but they ease the stress every time!
Robin made the solution for our iPhone very easy and pleasant as well as quick. Thank you so much!
Lisa was courteous and knowledgable. She answered my questions in a way I could easily understand.
I attempted to transfer my service from AT&T to Twigby. I was able to port my number but the phone from AT&T that I bought new and was assigned a recycled AT&T number could not be unlocked because the AT&T customer who previously had my number had an outstanding $5k balance and my phone had been flagged as stolen. I spent 6 hours with AT&T to resolve and everyone was "very sorry" but no one could help me, just transferred me to someone else. Since they were holding my phone hostage, I ended up having to purchase a new phone. The support I have received from Twigby has been the total opposite including Robin's help with getting my currently unusable number forwarded to my wifes phone until my new phone arrives. Twigby support has been everything AT&T's isn't and that is a good thing!
Amy was an excellent customer service rep, she answered all my inquiries and gave me all the info i needed to decide if i wanted to change plans.
Lisa was a lifesaver! I am so happy that my issue was resolved. I thought it was me or my phone but apparently my SIM card kept getting deregistered or something on the carrier connection side so she got me set up with a new eSIM card and hopefully now I'm good to go! THANK YOU LISA!!
Amy is amazing she walked me to all the trouble that I maybe made be myself as a Dinosaurier in cellphone .
She is soooo professionell and kind. She had an answer for everything and told me step by step what it needs to Do on my side. Never give up on me and stayed with me very passion the whole time. I feel like a person with her she really takes care of people . High 5. I will get you more people for your Company. But be aware I Tell them to ask for Amy.
Scott at Twigby answered my question quickly. No delay. Then gave me the link I needed to complete a transfer without even being asked. Great service from Twigby, as always!
Lisa was extremely helpful in helping me set up my new wisephone with my current twigby plan and help in keeping my number
Scott was very helpful and resolved my problem. Thank you!
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