In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Ver mais
A empresa respondeu
Lisa from Twigby just gave me an awesome experience with customer service. I reached out in the chat box, and she was super quick to respond. She was professional, super helpful and had my problem re... Ver mais
A empresa respondeu
I usually don't like having to use a Chat for communication with a business, but I have done so with this one a few times and have had surprisingly easier and more effective results that with many oth... Ver mais
A empresa respondeu
I was trying to reactivate my phone with a new number, but was having problems with the verification of my bank card. Third times the charm. Annie, Andy, & Robin were all very patient, and helpful. So... Ver mais
A empresa respondeu
We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
37130, Murfreesboro, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lisa was very helpful and attentive
thank you
Edward
Lisa, with the chat for Twigby.com was absolutely incredible...knowledgeable, friendly, and professional!
Robin was very helpful and fast. That's the kind of customer service I enjoy.
Robin was super helpful. With all that I needed
Robin was EXCELLENT! Patiently addressed all my concerns!!!! Will recommend even though I am forced to cancel, Thank you so much!
Online chat was easy to use. Amy was quick to help with her knowledge of what needed to be done to take one of our phones out of 'park.' I compare this positive experience to the negative one with another phone company that had us seek out and thankfully find Twigby.
Scott quickly got my phone connected to the network and up and running.
Very helpful and clear with instructions. I really appreciate it!
amy was very personable but maintained professionalism while assisting me. she was very prompt when answering me - i actually assumed she was probably AI because she got back to me so fast, the web chat is a great feature since it's being tended to so well - it's so much more convenient if there are actually agents to answer you, which there were
Lisa was awesome in helping me with my payment arrangement! Thanks so much
great website, easy to use, Amy was wonderful, helpful, courteous and answered all my questions. Good Stuff !!
The agent covered the swap from sim to eSim on a new phone with ease and efficiency. Thank you!
Lisa was kind and very helpful, patient, and explained what she was doing.
Made it easy to set up new phone
Robin was fast and efficient at what I needed. I have always appreciated the great customer service from your team.
I've been using Twigby for about seven+ years and I absolutely love them. I travel nationally and the service is fantastic. I've rarely had connectivity issues. The price can't be beat and the customer service is truly industry best. Love these guys. I brought my own phone and would never use a big cell company again. Also, if you lived in Europe and want something that is closer to the sane mobile pricing and service here in the US - this is it!!
Service was great!!! Team was awesome! Love TWIGBY!
Robin was helpful and resolved my issue quickly.
Scott helped me so much. It was fast and easy.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.