In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Ver mais
A empresa respondeu
Lisa from Twigby just gave me an awesome experience with customer service. I reached out in the chat box, and she was super quick to respond. She was professional, super helpful and had my problem re... Ver mais
A empresa respondeu
I usually don't like having to use a Chat for communication with a business, but I have done so with this one a few times and have had surprisingly easier and more effective results that with many oth... Ver mais
A empresa respondeu
Twigby is everyone's dream on how to have a GREAT provider. No BS, No hidden fees/charges, REAL LIVE CHAT WITH REAL LIVE AMERICANS in Kentucky and only using Verizon towers. I've never had a bad out... Ver mais
A empresa respondeu
We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
37130, Murfreesboro, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Scott helped me so much. It was fast and easy.
Great cell service. Lisa, from customer service, did a great job in finding my problem and providing a solution regarding data access. I have had all the major carriers and Twigby is so much better.
Instructions are always clear and they always resolve issues quickly. I love working with Twigby! Thank you Scott for helping me get our replacement phone up and running.
I had to leave Twigby for financial reasons, and Scott was very helpful in getting the info I needed to transfer my phone number to my husband's carrier. No hassles, no sales pushing. If I can afford it, I'll definitely be back in the future.
I had a question regarding the pay history, and the agent (Amy) was able to help clarify the information. I appreciate the prompt and courteous response.
Twigby is great! best prices around, solid coverage and SOO easy to get help from customer service when you need it! Scott did a great job for me today, answered all my questions so quickly and switched me to my new phone in no time.
Lisa helped me promptly and with no canned responses/time wasting useless scripts. She got straight to the issue and fixed it immediately. This is a nice change from typical corporate support chat.
Even though with Twigby all communication is electronic, I have never been left hanging and when I encounter a problem they always come through. I love Twigby!!!!
I waited a long time to switch over my phone number to a new phone because this "techy" stuff seems to always be stressful to this older client. Via CHAT, Ellie made it very easy and not stressful at all. Very satisfied and happy I have stayed with TWIGBY!!
Robin helped me activate my new phone in 5 minutes. That is the quickest ever. I appreciate her friendliness and professionalism. Thank you, Robin!
Robin, was Wonderful ! So easy to setup with Her patience and instructions! She deserves 10 Stars !
Twigby is the Best !
Needed to delete an account . Robin was very professional and took care of everything.
Scott was great helping me activate my new phone. Fast and easy process. Great customer service!
Scott was amazing in solving my missing replacement SIM Card problem.
Representative was very speedy and knowledgeable, as always. Also very friendly. The exceptional customer service is a big reason why I continue doing business with this company.
Scott was a superbly informed and efficient customer service help to me! Twigby always seems to have great Customer Service!
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